I didn't get my truck until almost an hour and half after my reservation. I selected 8am with self-check-in, was told the evening before it wouldn't be ready until 9am, then the app told me I couldn't get it until 10am. The ONLY person who helped was at the site itself at 9:30am (even though the app said it did not open until 10am), meanwhile the people on the phone couldn't figure it out for me. If I could rate the process I selected which wasn't supposed to be working with anyone on-site, it would be 1 star.Amanda B.
Customer Reviews for Ask Check Cashing
(U-Haul Neighborhood Dealer)
Raleigh, NC 27603
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 8 p. m.
- Dom.: 10 a. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Every thing was fine with me.Wesley S.
El cliente no dejó un comentario.BRIAN P.
El cliente no dejó un comentario.Kimberly W.
El cliente no dejó un comentario.Ann P.
Provide a full tank in order to allow the customer to return it full. It is a waste of time and money to try to return it 1/4 tank. Indeed, you likely do not allocate the overage to another customer, but pocket it by requiring the next customer to return it as given by the last.Debbie L.
El cliente no dejó un comentario.Carlos V.
El cliente no dejó un comentario.Garrick K.
El cliente no dejó un comentario.Roberta H.
The passenger side door was off the hinge so you had to keep slamming it repeatedly in order for it to stay shut and the inside of the cabin was smelly like sweaty guys moving some furniture. However it wasn't dirty. We informed them about the door and the inside we just sprayed Lysol in and that took care of the smell but otherwise we had a great experience.Thelma R.
The gal behind the desk was great but I set a 6am pick up which the guy working the evening before didn't get prepared so I couldn't pick it up until after 8. Also in a not so great part of townJustin K.
You changed my reservation location and truck size without telling me in advance. What the hell? I had to drive an extra 20 mins out of my way, wasting time I would have had with the truck.James V.
Edith the manager was superior.Danny E.
Truck broke down and I told them about it. They let it sit there for 6months before they picked it up. They are charging me for the entire time it sat there.Aaron M.
Truck needs maintenanceKayla C.
El cliente no dejó un comentario.Keona B.
El cliente no dejó un comentario.SHONTA M.
First, we reserved the truck for mobile pickup (no store interaction needed) at 7:30am, only to arrive and learn that they had changed our reservation to in-store and we had to sit there and wait until 8 when they opened to check in and get the keys. Second, we reserved furniture pads at checkout and did not find out until arriving on the morning of our reservation that our location didn't have any furniture pads available. Both of these issues should have been communicated to us in advance.Rachel C.
El cliente no dejó un comentario.Daniel Y.
I was a little worried about this location, but I found the staff to be very pleasant and helpful. They made me feel very comfortable and they were extremely courteous. I have never rented a u-haul before, but they took the time to explain the process to me and I would be happy to go back tomorrow and do it all over again!Brooke M.
Was just upset due to i lost almost an hour of my time due to my location for pick up being changed when my email confirmation was completely different. Went to my email pickup location because that is where I choose to pick up the truck and them not having me in their system. The truck was clean but didn't shift into gears very well and seemed hard to accelerate to the correct speed.Leandra L.
website check in took too long. Also wasn't expecting to need two people to verify that I can rent a U-Haul.Sarah R.
Hire a guy to put the dollies on truck!Kenneth J.
El cliente no dejó un comentario.Tammy B.
Sketchy neighborhoodMichael H.
El cliente no dejó un comentario.JOSEPH G.
Thank you for your servicesGLORIA J.
El cliente no dejó un comentario.MARINA M.
Customer service was excellent. As UHAUL is one aspect of this business, there were many people coming and going in a small tight space.Vincent M.
No paper work sent me on my way the price was 100 dollars more than what I saw on line I have used uhaul a lot ,I never use again I was told truck would be in Fuquay Varina NC but I had to go 30 miles out of my way to pick the truck upKENNETH B.
El cliente no dejó un comentario.Grant P.
Thank you. This time the rep was through and kept things moving and proved to be efficient and dependable.LULA D.
Employees was very rude and non understanding and tried to scam usRakuan R.
The person I returned the truck didn't do anything but shake his head when I showed him the rental question. I wasn't sure if he was supposed to inspect the truck or ask me any questions but there was no further interaction.James H.
El cliente no dejó un comentario.Julissa T.
El cliente no dejó un comentario.Ivan K.
El cliente no dejó un comentario.Heather W.
I went into the location the day before I needed the equipment and reserved what I needed. When I arrived the next day, another employee (new) informed me that he had just rented my equipment to someone else. Another employee got involved, found the equipment for me at another location, and issued me a partial refund.daniel C.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Nicholas P.
El cliente no dejó un comentario.PEGGY H.
Owner of facility was fine. Cab of truck was dirty & smelled strongly of smoke. We had to wait 45 minutes past our scheduled pick up time before truck arrived. Parking area was very crowded - people parking everywhere, not even in parking spaces which were very limited. Truck was difficult to back up due to the outside inventory of the store- bikes, washers, dryers, windows/doors. A place on the other side of the building might be beneficial but that is part of their car lot too. Process of paperwork went fine.Dwayne M.
This location and people were great. I'd rate the overall experience positive, but less than excellent because we were moved from a UHaul location within 2 minutes of our home to one that was 10-minutes away. Not the fault of Ask Check Cashing.Scott M.
El cliente no dejó un comentario.Mohamed Z.
Everything was great!NAMEE B.
El cliente no dejó un comentario.Kevin C.
El cliente no dejó un comentario.NAMEE B.
El cliente no dejó un comentario.Daniel H.
The location was an absolute dive and we were given a vehicle with wet paint the transferred from the floor of the truck to our furniture and then into our carpetSteven E.
El cliente no dejó un comentario.NAMEE B.
El cliente no dejó un comentario.Oliver H.
Nothing. I'm sure I'll be back!!Heather O.
El cliente no dejó un comentario.Yolanda B.
Everything was fineWILLIE C.
Abdul was great when i picked up. Other staff super helpful when i returnedMichael F.
El cliente no dejó un comentario.ELAINE R.
I like that they stay open later on Sunday but the truck was so smelly UghhhhChawntina T.
El cliente no dejó un comentario.ROBIN G.
El cliente no dejó un comentario.NORDEEN H.
El cliente no dejó un comentario.CORLANDA S.
Don't allow this particular business to be a UHaul location. Guy barely said a word to me.KEVIN L.
The check engine light was on, it needed power steering fluid in it, the brakes we're bad. Everything else was good.Angel O.
El cliente no dejó un comentario.Devin W.
Found a Crack pipe and a blunt in the truck....it was dirty as well. Smh but I was able to haul what I needed to.shquanner A.
El cliente no dejó un comentario.PETER H.
El cliente no dejó un comentario.jasmine T.
The vendor at this location was very very rude, he gets no stars. This location should not even be an option for drop offs.Johnnie M.
El cliente no dejó un comentario.Ricco M.
El cliente no dejó un comentario.Heather B.
everything, prices too high and it wasn't explained.Deneen C.
I'm not sure about what you can do to improve for your next customer but I myself who has dealt with you guys for years would appreciate not being sent to the 3rd party dealers and would like to only deal with a actual Uhaul location if there is a next time!! Because that check cashing place was NOT IT!!Valerie H.
The truck I got smelled like cigarettes smoke. I had to put my mask on the entire time I was driving the truck. Also, the back of the truck was so dirty that I had to get a broom to sweep out the dirt. The only positive experience I had was with the representative. She was very nice and answered my questions. I won't coming back to this location.John O.
Truck wasn't clean, but it wasn't filthy. It had a hole in the plastic on the inside Driver's side & the Glovebox has melted plastic like it had been burned/caught on Fire.Deborah W.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.DEBORIA H.
Everyone was extremely helpful and nice.CHRISTAL VAECHEL M.
Everything was good keep up the good workshanquia N.
My refund was never applied back to my cardBridgette D.
Excellent customer service!LENEISHA T.
Location very run down and sketchy looking. The man at the front charged me an extra 7 dollars because he said the gas wasn't where it needed to be when I filled it to the exact line and drove 1 mile from the gas station to the return location. Would not recommend this place to anyone, and if you on going alone I wouldn't do that as it doesn't seem safe.Stone P.
El cliente no dejó un comentario.Kenese T.
Horrible experience! Charged incorrect amount , drove 2 hours there and back to get there they didn't leave keys for truck. Had to spend 5 hours on phone trying to get corrected was even given a case number and advised it would be taken care of still not resolved. Was told rates would be honored because they had to change my pickup location but of course manager tells me at location nothing he could do due to their erriors. I'm just done with U-haul right about now! Will never use their service again!ASHLEY B.
El cliente no dejó un comentario.KAREN H.
I want to speak to someone in charge about my experience. It was unacceptable the way I was treated.Cassandra C.
Was overcharged and I don't understand whyAlex H.
El cliente no dejó un comentario.Jorge G.
El cliente no dejó un comentario.DEVET V.
You provided excellent service.Norvella G.
El cliente no dejó un comentario.KENNETH M.
El cliente no dejó un comentario.BEN C.
Poor customer service. The check in process took WAY longer than it should have without any explanation.Rowan D.
read my first review.Joseph B.
El cliente no dejó un comentario.Alexander S.
I was guaranteed a 17 foot truck through reservation. When I arrived the morning of on the exact time reserved, they advised me they did have the truck and there was not another facility in the area that had one either. I was offered a 15 foot truck that I accepted because I had to have a truck. The truck smelled like cigarette and the AC did NOT work (during a movie in the dead of an NC Summer). I had to make two trips because of this inconvenience which DOUBLED my mileage. Before returning the truck EARLY, I called customer service to let them know what had happened and they advised me that they would note that I would get the $50 reservation guarantee credited to the bill along with a discount for the mileage. When I arrived at the facility to return the equipment, they did not acknowledge or even care of the issues that I had that day. The exact response that I received to me advising that the AC did not work was "Oh Ok". And they advised that they were going to charge my card the full amount owed, which I did not let them do!!!!! This is unacceptable that these non professional ghetto spots have the opportunity to represent the Uhaul brand. I would have NEVER chose to rent from this location. My original requested location was 716 Capital Blvd which I had a previous great experience with. They called me the day i made my reservation and advised me that they would not have a 17 ft truck available and changed the location to 2510 S Wilmington St. If I had of know that I would end up with a 15 ft truck anyway I would have rented from the 716 Capital Blvd location. I am very dissatisfied that despite the horrific challenges that I faced that day I am STILL being charged full price and the likely hood of me using Uhaul going forward is slim to none.Kadisha H.
Truck was dirty and had items left in the truck that belonged to the previous customer. I was supposed to be able to pick up the truck using uhaul 24/7 but I was forced to go into the store where no one was wearing a mask except me. They then upgraded me to a 15 foot truck instead of a 10 so I wound up paying more for gas.Nathaniel S.
El cliente no dejó un comentario.David O.
El cliente no dejó un comentario.Paola E.
Very pleasant personnel Everything professional.Elmer H.
The inside of the truck was super dirty. There was garbage. Water bottles and used napkins and the floor was filthy.Cheryl E.
Kind of sleazy, vagrant in lobby, but it is what it was a check cashing placeKen M.