Customer Reviews for Ashley Wheel And Brakes
(U-Haul Neighborhood Dealer)

1,249 reviews

235 E 2nd St   Lexington, KY 40507

(859) 309-6505

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(859) 309-6505

235 E 2nd St
Lexington, KY 40507

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nothing needed

Sean Preston 
Rating:
5.0

The U-Haul online process was more tedious than the last rental I had in November 2023. This was not the locations issue but rather a U-Haul issue. The location and 24 hour access were very convenient.

Michael Van Aelstyn 
Rating:
3.0

The double charge is showing on my credit card on line but not the credit. I will wait to see if it shows up. After such bad experience on picking up the truck I just felt I was being taken advantage of and hoped that I would never notice. The guy at Ashley apologized after I called him today and assured me he had reversed the extra charge. I feel he could have called me and let me know he had made an error before I had to discover 2 charges for the same thing on my credit card and no credit appearing. I have to assume with 3 bad experiences that this is how U-Haul does business.

Jay Vana 
Rating:
4.0

Above average score given for the person that showed up and offered to help itch check in and clear the snow ice off the rental truck. Other than that the 24/7 app for check in is horrible. Why have a U-haul account to then have to go through the “verification” process upon arrival at the pick up location. And the wait time to be “verified” is ridiculous. If you have already set up an account and a pick up time and location it should be one or two taps of a button on the app to pick up. This process needs some work. Back to the rental truck, filthy inside, I returned it much cleaner, and the pick up fuel gauge was at 1/8, who allows that? What an inconvenience to pick up a rental truck for a move and have to stop at a gas station first thing. Some of the basic customer service requirements are missing from U-haul.

Robert Martin 
Rating:
5.0

Customer did not leave a comment.

Donald McKinney 
Rating:
3.0

Customer did not leave a comment.

Jane Hall 
Rating:
5.0

Ian went above and beyond providing excellent service and was extremely accommodating to get the right truck that was requested. He personally drove me to another location in our town to retrieve the 26’ that was ready and waiting! Best U-haul experience I’ve ever had

Stan Simpson 
Rating:
3.0

Customer did not leave a comment.

Michelle Gill 
Rating:
5.0

Customer did not leave a comment.

Alex Hein 
Rating:
5.0

Ashley saved the day! Sadly my first rental was with the location on 1200 East New Circle Road in Lexington. Guaranteed rental for 8 AM, show up and the lights are out and the doors are locked. Finally called customer services at 8:20 and fortunately they found another vehicle for me in town. Very fortunate given I took off work to help my daughter move. Someone needs to fix the New Circle location, totally unreliable but good news for the Ashley store location!

Aaron Morgan 
Rating:
5.0

Great service! Above and beyond expectations.

charles johnson 
Rating:
5.0

Customer did not leave a comment.

Thomas Podesta 
Rating:
5.0

Fast friendly service

kim eldridge 
Rating:
5.0

Customer did not leave a comment.

Tejelia White 
Rating:
3.0

Customer did not leave a comment.

Dustin Scott 
Rating:
5.0

Customer did not leave a comment.

gary jolly 
Rating:
5.0

Maybe a quicker operating system on U-Haul’s side of things. But the guy at the store was GREAT!

John Marshall 
Rating:
5.0

Nothing. Literally no complaints.

LESLIE SMITH 
Rating:
3.0

Customer did not leave a comment.

BERNARD SPARKS 
Rating:
5.0

Customer did not leave a comment.

Theresa Dawahare 
Rating:
2.0

Customer did not leave a comment.

Guillermo Monroy Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Keenan Miller 
Rating:
5.0

The gentleman at Ashley’s wheel and brake was very delightful

jennifer Glendenning 
Rating:
5.0

The staff at Asheley's was great, they saved me from customer service hell trying to pick my truck up via mobile app. But the truck's steering was completely shot, like to an unsafe level. You could turn the steering wheel almost 180 degrees without the truck turning at all.

Cassandra Lyons 
Rating:
3.0

There were no posted signs as to where to park the uhaul and so we just had to guess.

Rachel VanLaningham 
Rating:
2.0

Change for miles that they made me put on it. I couldn’t drop it off at the place 2 minutes for my appointment. It had more gas then was supposed to didn’t get money back from that. But if it was shot they were going to charge me 5:50 a gallon.

Joshua Moore 
Rating:
5.0

Customer did not leave a comment.

Natale siever 
Rating:
3.0

Facility was already closed upon our return so not sure how the service would have been.

Shaneka Walker 
Rating:
4.0

Clearly mark return parking lot. I saw nothing to indicate where to park the truck.

Kaye Parker 
Rating:
3.0

Customer did not leave a comment.

pam sullivan 
Rating:
1.0

The rental had trash in it when I arrived. The window shield wipers did not work (and it was pouring rain). The driver side door would not close all the way. The trailer door kept getting stuck when opening. Have rented u-haul many times in the past. This one was pretty poor. How much does it take for someone working at this location to look in the cab to make it is clean.

Troy Nottingham 
Rating:
3.0

Truck was dirty in back. Pickup area in a bad area of town

Mike Slone 
Rating:
4.0

Customer did not leave a comment.

Nancy Fetters 
Rating:
3.0

The U-Haul phone app is terrible. It lags and restarts and won't load and needs to be redone.

BRITTANY ZERKLE 
Rating:
1.0

Great service

AUDREY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

elijah oliver jr 
Rating:
5.0

Customer did not leave a comment.

Philip Crosby 
Rating:
5.0

No parking for truck

Russ Thomason 
Rating:
5.0

Customer did not leave a comment.

Frederick Dion 
Rating:
5.0

Customer did not leave a comment.

jennifer watters 
Rating:
5.0

The gentleman who helped us return the truck was very warm and friendly.

Nataile Unger 
Rating:
5.0

Customer did not leave a comment.

Lauren DiRago Duncan 
Rating:
5.0

Customer did not leave a comment.

Larry Sword 
Rating:
5.0

Customer did not leave a comment.

James Ray Ochs 
Rating:
4.0

Customer did not leave a comment.

Zachary Webb 
Rating:
5.0

Customer did not leave a comment.

Hoeman Lew 
Rating:
3.0

Customer did not leave a comment.

SAVANNAH ETTER 
Rating:
5.0

Very easy drop off!

Cassidy Wood 
Rating:
5.0

Customer did not leave a comment.

Jeff Terhune 
Rating:
1.0

Sketchy. Dark. Not lit properly.

Gordon Lietz 
Rating:
5.0

Personnel at this location were extremely helpful and went out of their way to resolve a problem that I encountered. I can not say enough good about everything here.

Gerald Crosby 
Rating:
5.0

Customer did not leave a comment.

Dennis Kozlesky 
Rating:
5.0

Customer did not leave a comment.

Robert Stuart 
Rating:
2.0

Customer did not leave a comment.

Bruno Dantas 
Rating:
5.0

Customer did not leave a comment.

Joseph Martin 
Rating:
5.0

Closed when I dropped off.

KEVIN KARAM 
Rating:
5.0

Self-drop off, key box was clearly marked and there was plenty of parking in the truck lot. Bonus points for locals on bikes with super deals on Dell computers.

Elizabeth Dau 
Rating:
5.0

Customer did not leave a comment.

Hoeman Lew 
Rating:
5.0

Customer did not leave a comment.

Deepam Patel 
Rating:
5.0

They are very nice and professional.

William Howell 
Rating:
5.0

Customer did not leave a comment.

PATRICIA DAWSON 
Rating:
1.0

I had rented 2 dozens of furniture pads, 1 furniture dolly and 1 appliance dolly. When I got there to pick up the truck, the dollies weren’t in the truck or anywhere else, there were less than 1 dozen furniture pads put in the passenger seat and the ashley’s place was closed. I even tried to call them, but to no avail. I still haven’t received my refund for the dollies and the furniture pads.

SHKAR MOHAMMED 
Rating:
5.0

Customer did not leave a comment.

Hartley Feld 
Rating:
5.0

Customer did not leave a comment.

Kiyokazu Nakayama 
Rating:
5.0

Very helpful and friendly staff

Andy Salvador 
Rating:
5.0

Very nice and friendly

danny over 
Rating:
5.0

Customer did not leave a comment.

consuelo hodge 
Rating:
5.0

Customer did not leave a comment.

Kia Langford 
Rating:
5.0

I have worked with this location twice. Without exception, the staff was extremely friendly, professional, and helpful. If you need to rent or are considering where to return your rental, this is the place to go.

Stephen Fox 
Rating:
3.0

Customer did not leave a comment.

Ashley Heighton 
Rating:
3.0

Customer did not leave a comment.

Fred White 
Rating:
4.0

Pick up was not at the location chosen on reservation. I signed up for mobile check in but when I got there the app said hand delivery only and had to wait for the location to open. Lost an hour of moving time due to the location change and lack of mobile check in.

Samuel Preston 
Rating:
5.0

Nothing that I can think of.

Deborah Whitehurst 
Rating:
5.0

Customer did not leave a comment.

Kenny Mathis 
Rating:
4.0

Customer did not leave a comment.

Kirk Bragg 
Rating:
4.0

When I returned the Uhaul on Sunday early afternoon the app and the Uhaul website both did not function correctly and therefor it didnt allow me to finish my return. I called Uhaul and the voicerecorder mentioned a wait time of 5 min. After being on-hold for ~20 min I was finally able to speak to one of your employees. She wasnt able to complete the return either but was able to upload the pictures that I shared with her. The overall customer experience returning the rental was very dissatisfying and will motivate me to look at other rental solutions next time. It was extremely time consuming. I would appreciate a compensation for the 1 1/2 hours it took me to complete my return. Looking forward hearing back from Uhaul.

Axel DeBlok 
Rating:
5.0

Customer did not leave a comment.

JAMIE MILLER 
Rating:
5.0

The location was great though the overall service from U-Haul was a one out of 10. The app did not work and the website did not work. The lock on the box barely worked and it took over an hour for me to get into my truck.

Tim Savage 
Rating:
5.0

The Ramp was off track and we had to get assistance. The ramp would not pull out …it was stuck, the men that helped me load the truck had to actually use a chain and their pickup truck to pull it loose. They did and got it back on track👏👏

FRANK BARKER 
Rating:
5.0

Customer did not leave a comment.

Rose Winter Phong 
Rating:
5.0

Customer did not leave a comment.

Muntadher Khaleefah 
Rating:
4.0

Wasn't open when we return trailer

Benissa Humber 
Rating:
5.0

Customer did not leave a comment.

Lubna Varcie 
Rating:
4.0

I had issues with getting the uhaul because I was assigned another location, and when I went, there weren’t any trucks. I had to wait over an hour to finally get another truck, which was so inconvenient because I had movers waiting on me. I am pretty frustrated with how unorganized it was for me to get a new truck. The district person I spoke with was super helpful and kind though. She mentioned a partial refund, so I hope that uhaul follows through with that.

Kaylee Palomino 
Rating:
5.0

Friendly counter person. Knowledgeable and helpful.

Angel Karr 
Rating:
5.0

Dropped off after hours, lot was huge and easy to drop trailer

Hunter Harris 
Rating:
4.0

Customer did not leave a comment.

Hobson Gary 
Rating:
5.0

Customer did not leave a comment.

Stepphen Fox 
Rating:
5.0

Customer did not leave a comment.

Grant Meyer 
Rating:
5.0

Customer did not leave a comment.

Hoeman Lew 
Rating:
5.0

Customer did not leave a comment.

John Fowler 
Rating:
5.0

Customer did not leave a comment.

carl sweeney 
Rating:
3.0

Customer did not leave a comment.

Fred White 
Rating:
4.0

The guy was super nice an took the key no problem he just closed shop but help me turn in on the app

Sarah Brassard 
Rating:
5.0

Customer did not leave a comment.

Teresa Cole 
Rating:
3.0

I was a little unsure about where to park the rental. A little more detail in the instructions would have been helpful.

Dianne Bellis 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Emerson 
Rating:
5.0

Customer did not leave a comment.

morry lanera 
Rating:
5.0

Friendly, efficient.

Rebecca Allgauer 
Rating:
5.0

Customer did not leave a comment.

Antoinette Staples 
No reviews have been submitted for this location.

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