The folks who make U-Haul available here in Warsaw, NY are terrific--kindly explaining the process, walking one through. I am grateful they provide this service.
Norman G
Customer Reviews for Ash Lins Elegant Rose
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped off truck and personnel came outside to confirm truck was clean and had the correct fuel level 5/16 of a tank (actually 3/8), and said an e-receipt would be sent to confirm completion of rental. When e-receipt came 2 days later it said returned fuel was only 3/16 and I was billed an extra -$50. Fortunately I was still in drop off location so went back to correct. They were very helpful, was reconciled, and received new e-receipt showing 3/8 fuel and no additional charges. Everyone makes mistakes, were human, and they were apologetic and squared away quickly.
Jim FTerrible the rate you charged for a smaller trailer to pick up in NY and drop off in NC I had just rented a LARGER trailer in NC and dropped off in Florida NY for about 1/2 the cost If you have any hope of keeping me as a future customer then you should send me a significant credit ( to credit card used or a check )
steve zEverything was fine, they are courteous. Basically I was very pleased.
Rosemary KNot a thing. Everything was great. The customer service was perfect.
Shawn MThe attendant was polite and knew how to get through the paperwork. I rented a car trailer which had a couple of inches of snow covering the inch of ice that was on the "Tracks" of the trailer, when I asked for a broom to sweep it off I was handed one with a handle that did not fit the broom so I held the bottom of the broom in my hand to do the sweeping. When I got to the car I woud be hauling I used my receiver hitch to chip away at the ice on the "Tracks" to facilitate loading the car. The straps for the two front wheels were frozen, I spent the next twenty minutes attempting to make them pliable enough to feed through the rachets. There whould be more straps provided to secure the back of the car, just the two up front makes you feel a bit uneasy on bumpy, uphill and downhill roads. Lastly, I only needed the trailer for one day but was made to pay for two days, I could have had the trailer returned the same day. As far as the trailer goes it worked well, it tracked straight and it would have been eay to forget it was back there, that is if the car was better secured to it.
Dan SThis was a seamless experience. Friendly, kind and accomodating.
KATHRYN APeople were super sweet and nice. Truck was great to drive. Handled really well
Teresa LI really can't answer this because we simply dropped the truck off there
cori nNothing to improve. Very impressive service from Lisa at the Artisan Villa. She was very helpful an what size truck an equipment we need for our move.
Timothy RBrakes need attention
james sThe previous driver did not sweep out the cargo box . I swept it out before returning the truck.
Marian BGas gage was a bit under 1/4 like they said but still a good deal.
Robert HKeep up the good work.
Jean AIt was absolutely great
Craig IWonderful helpfulness in finding the best fit for my situation, we will be back.
Gay SI've used this location several times. Very friendly and professional.
WILLIAM MGreat staff
WILLIAM MIt was an easy experience... Thank you!
Lori HProbably the most pleasant rental experience I’ve had.
Anthony HGood people and very helpful
tiny tVery friendly and exceptionaly helpful
Ron BI had questions at drop off no one could assist me. I called about the notice of additional charges and was told to contact customer service telephone number. Now my card has been charged $26 and change for toll charges on two separate bills. Customer experience from start to finish was terrible.
Marie HWent to return trailer and the man that does returns want there his daughter was and she said she doesn't handle returns. We dropped it off Saturday 05/13/2023 at 2:00 pm. I get a call Monday morning from Ash Lins a guy said we were 2 days late. I was like no actually it was due till Tuesday which is tomorrow. We had 6 days . We received texts/emails stating to confirm our drop off cause families were in need. So we made sure it was dropped of 2-3 days early. The place we took it too had tons of U-haul equipment, trailers, trucks, vans, etc felt lied too. Just a complete mess
Rosemary BPlease let me know what fees are due when I drop it off, not via email.
Alexander HSurge brakes on the trailer under preformed compared to my boat trailer surge brakes. Everything else was fine.
James JExcellent customer service!! Thank you Ash Lin's!!
Anita FEverything went smoothly, trailer worked just as expected. I wish you had one more option of a bit taller trailer as it was significantly difficult to get a king sized mattress in but a box truck would obviously be the best choice for that. Everything else fit just fine. But location in Warsaw was great! People very friendly and an ease to rent and return.
Vincent CExcellent, very good.
Irma AEasy process
Jeanni HYour address. It’s not the same
richard hGreat customer service, would rent from this place many times more for U-Haul needs.
timothy kIt's still much easier to make a reservation over the phone instead of on line
Karen RHeated mirrors.
Mark Knone
Darrell PCab interior had a lot of dog hair.
Rodney MGreat place with great people.
RONNIERICHARD OGreat folks at this place
RONNIERICHARD OHelp unhitching trailer
david mReturn rentals on time and stop taking people's money.
christne dThere is no room for improvement, things were excellent.
sal oStop charging people so much more for the same distance or places the opposite way. I will NOT be using your services again.
Robert BStaff pleasant and made process easy...
dawn bPlp there are very nice an helpful
david rStaff was amazing and friendly, they were super accommodating and helpful!!!!
Kendra L