Customer service was great, , truck ran great!!, would rent again and tell others
steven T.
Customer Reviews for ASAP Towing Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Friendly
Ken B.Wish the tank was full when I picked up the truck.
Breanna H.Great customer service!!!
Juan O.Hello speed up process our have somewhere to sit. I am a disabled veteran who has problems standing for a long periods. Truck seemed to pull too 1 side more than it should of. 1st trailer had a light out.
Jeffrey S.Rented returned truck letting them know that we just filled Truck up with $80 in gas and we didn't go far from fill up to return maybe 5 miles and when we got to place to return truck was showing empty. Then I was charged for almost $120 in fuel charges not right U-Haul.
John S.My original drop off location was closed and this placed helped a great by accepting my drop off
Robert W.Friendly, quick and easy pick up.
Timaree T.Everything was great. Very nice and polite.. Wasn't hurried, had a nice conversation. I have found my new all time uhaul place.
ROBERT B.very nice staff
Gary K.ASAP staff was very accomdating and helpful! A sharp eye to detail! Ensured correctly hitched up and the tail lights were operational! Very good service!
RICHARD L.I would recommend the Location but not foe Uhual rentals. Because I was lied to by Uhaul. The vendor at the Towing place are very nice and stand up people.
joseph A.This location provides the best service in the AV.
Norman A.The person that made contact with me (I didn't get her name) was very helpful in getting me setup and on my way.
Reuben G.Bridget is so Great and Helpful always a pleasure to rent from her.
RICHARD L.A few bumps when we went to pick up the truck, but everything was sorted out quickly enough. Very friendly agent.
Alexis A.It would be nice if it didn't take so long of a renting process and the whole Drivers License having to take a picture then transfer it just write it down and move on. FASTER!!
RICHARD L.Very friendly staff, trailer was in good working condition but previous renter had carried something very dirty/oily, had to wash it out prior to loading.
Peter D.Website assistance and phone support were not available during nom business hours.
Jorge M.The ladies in customer service are amazing...stellar performance.
Susan J.Nothing...I love this place So happy they had a motorcycle trailer for me.
Sylvia E.Best experience of any with U-Haul. Customer service was friendly and efficient. Only small issue was the seat would not adjust which would have been a problem if I'd needed it for a longer trip. I don't hold it against them because I didn't bring it to their attention.
Linda K.This was a mobile drop off point.
DANETTE B.No issues! Quick pick up and return. Mechanics very helpful during hook up and check out.
JEFF B.The only issue I had was the U-Hale app did not show the order on my orders list, and said the order was already associated to the account when I tried to associate it with the account. This forced me to manually check out.
Randall B.This location and the lady running it is awesome! No problems whatsoever.
CINDY M.Trying to charge me twice and lying about when the truck was returned
TINO N.Proprietor was very helpful and friendly when we were put in a bind by the corporate booking system. Despite the error not being on her end, she worked with us to resolve it promptly when we were on a tight schedule. She is awesome!
TREVOR S.Miss Bridget was very helpful and friendly
SALVADOR R.Very nice people! Bridget is excellent at her job!
JOHN B.Customer service and professionalism is extraordinary
NORMAN A.Friendly & efficient service - location close to home.
GUY N.Continue that great and Positive, Customer Friendly attitude. Gracias.
Emmanuel S.The lady that help me out was great she knew what she was talking about and and how I needed to use the trailer and what I need to hook a trailer with
RAUL S.Bridget is a very nice lady. Her customer service .
Eddie C.The location is excellent, it is right off the highway and the location is huge it was very easy to hook up my truck to the dolly. The service is great and fast!
ZULEMA D.When making a reservation online, it should be disclosed as to which locations only rent for local or one-way trips. My reservation was changed because of this.
Edward H.Staff was knowledgeable helpful and professional
THOMAS K.Service was excellent! Bridget was very thorough and made it super easy to check in and drop off!
virginia S.The lady was very nice and helpful. I didn't catch her name.
TABITHA B.Real bad bad customer service
ANA R.Very customer service oriented and easy to work with. Pleasurable experience.
Christy M.Make your websites show rentals with taxes included. So payments will go smoother. Or allow sites easier to allow for 3rd party locations to accept cash or more than 2 credit cards if needed. So it will not take 5 hours to get a reserved rental.
ROBERT C.Shortage of trucks in the local area forced me to use a smaller truck! The closest truck was 100 Miles away from my location that is BS
Keith M.Internet service was unavailable at check in so pick up took longer. Only had 6 pads instead of the 12 reserved.
Jeffrey W.The customer service is always A-1 when I patronize this location. I would love if they had the open bed pickup trucks.
Norman A.I was told my credit card didn't go thru and gave a different one and both were charged. Still not refunded
Brenda D.Over charge
Sam S.The place had closed at 5:00 pm around when I had arrived. The lady was nice enough to check the truck in anyways even though they were closed.
Robin P.My reservation was change to multiple different locations. I was given an incorrect price quote for the truck pick up over the phone. You did not have the appropriate size truck for a single trip. Also I had requested a one way move and some how ended up in a round trip contract which required me to do the same drive not only twice because of the truck size but a 3rd time to drop the truck off. I truly feel that having an option to assist customers who are planning a one way trip can have peace of mind in knowing that they can return their truck at the closest Uhaul facility without being charged an extensive fee would benefit your customers. As for the cashier who assisted me with the rental she was very friendly professional and helpful, but she to was surprised that the contract I had required me to return to her site seeing as how it was suppose to be a one way move out of kern county and into Los Angles county. I am sorry to say that my previous experiences with this company have been outstanding and that following this experience I will not be using Uhaul services in the future
SARA O.Ms. Luna was amazing she filled my order! Very easy to talk to! Exceptional customer service!
MiMe J.Location had no internet connection and it took over an hour and five phone calls to rent my equipment, despite having done the rental and check-in online in advance. The lady was nice, but I did not have an extra hour to wait around for system glitches that day.
Joseph A.The lady there was very nice and helpful. She was great!
MELISSA S.Excellent service from Bridget . Very helpful and polite !
Salvador J.