Customer Reviews for Arrowhead Inn
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Fast, easy drop-off.Norm B.
No uhaul or motel personnel available and we weren't sure where to leave the truck keys as there was no uhaul drop box, so we left them in a random key box by the motel entrance and hope they get into the right hands.Gint M.
El cliente no dejó un comentario.Brandon P.
Have equipment ready, pay deposit back in a timely manner. We had to wait until the next day because the trailer was completely frozen including the snow in the trailer even though they knew the day before we were coming the evening of the next day. Trailer was brought back within an hour and they just did paperwork for our deposit and we are still waiting for it to be deposited. Honestly go anywhere but this uhual.MICHELLE P.
El cliente no dejó un comentario.Dominic H.
El cliente no dejó un comentario.Mike M.
El cliente no dejó un comentario.Sarah B.
Uhaul made me drive over 1 hour to pick up the truck I had ordered almost 2 months in advance. They also did not have my car dully I had ordered and failed to tell me that the previous customer was using it longer. The closes car dully they had for me was 1.5 hours in the opposite direction of were I picked up truck. It was extremely stressful on me and my family. I find it unacceptable as I gave them 2 months notice of what I wanted and were I wanted to pick truck and trailer up. It was a complete runaround and a waste of time.Lucas G.
El cliente no dejó un comentario.Mike L.
Check in was very unorganized, explanation of the contract was non existent. No masks were worn or any sanitizer upon entry. It was very clear that the truck was not sanitized, dusty and crumbs everywhere, even empty water bottles.JOHN C.
El cliente no dejó un comentario.Bryan B.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Fei X.
El cliente no dejó un comentario.Jan S.
The person who was handling the contract was working the desks of two hotels that were right across the street from each other and we had to buzz and wait for him to come to the desk. He was polite and friendly but he did not even go out and show us the trailer or inspect it with us or offer to help us hook it up or anything (unlike my experience at other UHAULS where they hook it up and check the lights work and everything - fortunately we knew what we were doing). It was dirty inside with gravel and sand - we had to clean it before we could put our items in there. The outside was knicked and banged up and we took photos and video so we wouldn't be blamed for any damage. He told us if we returned it before 6 pm Saturday we would not be charged for the extra day that we had it booked. We brought it back before 6 pm on Saturday and he said he would process it - he never came out to check the trailer to make sure things were okay or give us anything to sign off. He was barefoot which was probably why he didn't come out. Well when we received the receipt via email we got charged for the extra day of course. I reached out to UHAUL customer service and am still waiting for a response on whether it will be credited.Cara F.
Excellent service. Thanks.Brian M.
El cliente no dejó un comentario.Todd M.
No checkin, no one around. Had to call to track down the gentleman, â€œ he said just drop off and I'll do the paper work later. Received a email at end of day.Barry P.
El cliente no dejó un comentario.GERARD R.
El cliente no dejó un comentario.Stanislav M.
Very happy with service. Agent went out of his way to pay for a wiring extension for the trailer to hook it up to my truck. U-Haul should have a survey on the equipment itself though; not impressed with the unit at all...Maurice S.
El cliente no dejó un comentario.DAVID C.
The location is as. It picking up until 1400. I has originally booked a 1000 pick up but was moved due to truck availability. I had to forcefully explain I had to get the truck at 1000 so to fill house move deadline. Poor organization of my whole rental experience. My blankets were not provided as the operation was more concerned with cleaning his hotel rooms and ha d problems guiding through uhauls paperwork. This has been my worse experience with uhaul to date.Shaun M.
Down payments should be given back when the uhaul is returned. Should not have to wait.SAMANTHAKATHERIN A.
El cliente no dejó un comentario.Nicholas W.
El cliente no dejó un comentario.INNAI E.