Customer Reviews for Arrowhead Hardware
(U-Haul Neighborhood Dealer)

72 comentarios

318 Crimson Ave   Baldwin City, KS 66006

(785) 594-2242

Horario

  • Mon–Fri
    7:30 a. m. - 6:30 p. m.
  • Sábado
    8 a. m. - 6 p. m.
  • Domingo
    10 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(785) 594-2242

318 Crimson Ave
Baldwin City, KS 66006

Servicios en esta ubicación:

Horario

  • Mon–Fri
    7:30 a. m. - 6:30 p. m.
  • Sábado
    8 a. m. - 6 p. m.
  • Domingo
    10 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything Great

Michael K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roger E. 
Clasificación:
5.0

The only thing that was not good is I ordered a 20ft and we were told as we got there to pick up the truck that it was a 26ft. I was not expecting to pay the amount that we ended up paying. That was not their fault I assume.

ROBBYN C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia L. 
Clasificación:
5.0

Great experience.

Francis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

james S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Felix S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G. 
Clasificación:
5.0

Don't (you, corporate U-haul, my local location was amazing) call me and change my location because you prefer me to use a corporate store. I had to go out of my way to make phone calls to be able to keep my business local AND not have to pay for extra fuel because corporate U-Haul decided it would be better for them if they changed my location.

Jarad C. 
Clasificación:
5.0

The staff at this location were top-notch. Couldn't have asked for anything more. Outstanding customer service. Knowledgeable and helpful staff. And just great people. Thank you for getting our challenging day off to a great start.

Leslie P. 
Clasificación:
3.0

The van needed swept out, they were short staffs so we had a long wait as he had to help customers

janell O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob R. 
Clasificación:
5.0

Easy drop off and check out.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

julie E. 
Clasificación:
2.0

El cliente no dejó un comentario.

Phil W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregorio E. 
Clasificación:
5.0

Help your stores to have available information online. Even the rural communities need trucks etc and sometimes they get "the left overs"

Ruth S. 
Clasificación:
5.0

The truck that they gave us was extremely out of alignment and the brakes were mushy!

Laura S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Renea N. 
Clasificación:
5.0

People were very helpful.

Mary S. 
Clasificación:
5.0

Over all. Uhaul in general needs to have more vehicles available in the area the customers live instead of 30 minutes away from their home.

Dorothy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

carl M. 
Clasificación:
5.0

Servicio al cliente de excelencia. Friendly staff that will explain the process and hook up the equipment so you understand how to operate the equipment once you are on the road. The equipment was clean and in very good condition. Highly recommend this Location.

Ruben I. 
Clasificación:
3.0

Reserved trailer was not available at my reserved time.

William D. 
Clasificación:
5.0

Love shopping and using local services! Thank you.

kim F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon K. 
Clasificación:
1.0

The U-Haul trailer was not properly attached to our truck and came unattached after going over a bridge. We barely avoided an accident as we were driving on the highway at the time. It was a miracle that no one was hurt and there was no major damage done. Employees need to be trained better. When we informed employees of the incident, no acknowledgement was given and no apology for the incident. Very poor customer service.

Jerry T. 
Clasificación:
5.0

Check tire condition on trailers.

MISTY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman M. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMBER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell W. 
Clasificación:
5.0

make sure closed trailers do not leak. Part of trip was through rain for a couple of hours and upon arrival at end location we had rain damage to personal items. A proper inspection would have identified this problem.

LonnieR S. 
Clasificación:
5.0

I was aggravated that no 4x4 enclosed trailers were available

charlie S. 
Clasificación:
5.0

repair your broken credit card policy, couldn't use my business credit card that I use elsewhere every day....

GREGG B. 
Clasificación:
5.0

Very accommsdating as we had to change rental twice.

Floyd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

vERN B. 
Clasificación:
5.0

Wish there was a way to lock trailer to towing vehicle for extra security.

Brad E. 
Clasificación:
5.0

Heck it's about the only one, don't miss it!

MEMORY F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Matthew V. 
Clasificación:
5.0

El cliente no dejó un comentario.

craig S. 
Clasificación:
4.0

your advance photo system did NOT WORK

JIM M. 
Clasificación:
3.0

The pick up location was ok. I was very dissatisfied with U-haul as a company. I had called and reserved a truck to pick up in Ottawa, Ks 2/21/2020. I received a message on 2/27/2020 that the truck I had reserved was not available to call and make other arrangements. I was told that there were no trucks available in Ottawa, Ks that I would need to pick up one in Baldwin, Kansas. (Baldwin is 20 miles out of the way of the move) This was an extra burden as the charge of $1.09 per mile and filling up with gas would add another $50 to the amount needed for rental. We had to get the truck as move was already planned and help arranged and needing to be out of apartment by 2/29/2020. Also as we were driving through Ottawa to go to Baldwin to pick up and drop off truck there was 2 U-haul trucks parked with rental signs in the window. WE WILL NOT USE U-HAUL AGAIN AND WILL TELL FRIENDS AND FAMILY THE SAME!!!

deborah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward S. 
Clasificación:
5.0

Nada

Donald W. 
Clasificación:
2.0

I am disabled and have waited 6 years until I could afford to make this move of my belongings from storage in Ottawa, Ks to Rogers, Arkansas. I made reservations for a truck, dolly, boxes and tape well in advance. I also hired movers at both ends to load and unload the truck. I was informed late in the week that I would need to pick up the truck at another location where I was not familiar. the service was poor, they had no boxes or tape, which caused me to leave many things behind in Ottawa. Also, because I was much later in picking up the truck, my laborers charged me double time and some left before I arrived at the storage unit. I was forced to participate in the lifting and I am now injured and unable to go to my part-time job. Therefore, I will postpone further actions until Friday, November 29. 2019 in order for you to make meaningful response to this notice.

michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
4.0

El cliente no dejó un comentario.

jerry E. 
Clasificación:
5.0

Fabulous customer service and truck was waiting when we arrived to pick it up! Truly tops!!

Sheryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Margert Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

cheryl R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Floyd S. 
Clasificación:
4.0

Do a better job getting equipment to location closer to customer. We had to drive 40 miles to return our trailer when we had reserved the same one week in advance at Ottawa which was only 20 miles from our location

randy W. 
Clasificación:
5.0

It was a simple and easy working the the guys in Baldwin.

Kathleen M. 
Clasificación:
5.0

The staff was very nice, helpful, and easy to work with. Thank you for your great customer service!

dana S. 
Clasificación:
4.0

Friendly Staff. They were very helpful.

Paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thurman B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JIM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

allen J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
4.0

The equipment was clean, service was very good, but the suspension or something on the truck we were given was beyond horrible. We literally felt like our brains were bouncing around in our heads. Horrible heavy aches and body aches now. At one point I was literally trying to hold my head still. We have rented many usuals, especially this year, and this was beyond the worst truck we have ever been assigned. Sadly, it looked like a fairly new truck, but it didn't ride like a new one, far from it. I have already called customer service and voiced our concerns. This truck shouldn't be on the road. The location was fine, just NOT the truck.

Steven B. 
No se han enviado comentarios para esta ubicación.

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