Customer Reviews for Arrow Property & Storage
(U-Haul Neighborhood Dealer)

145 reviews

3541 W Indian School Rd   Phoenix, AZ 85019

(602) 269-0883

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(602) 269-0883

3541 W Indian School Rd
Phoenix, AZ 85019

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

javier ruz 
Rating:
5.0

Customer did not leave a comment.

Quincy Sherrod 
Rating:
5.0

Customer did not leave a comment.

Ashabuddin Jamaluddin 
Rating:
5.0

Customer did not leave a comment.

Miguel Contreras 
Rating:
5.0

Customer did not leave a comment.

Suhey Guittierez 
Rating:
5.0

Customer did not leave a comment.

Ernesto Aquino 
Rating:
5.0

Todo perfect muy amable lo recomiendo 100%

Margarita Jacobo 
Rating:
5.0

Great job!

Fred Verna 
Rating:
5.0

Marcus was great to work with, he really cares about his customers!

Michael Colicchio 
Rating:
5.0

Customer did not leave a comment.

Felicia Jones 
Rating:
5.0

Customer did not leave a comment.

Kevin Kane 
Rating:
4.0

Not sure what you could do to improve

Tomas Acosta 
Rating:
5.0

Customer did not leave a comment.

Kareen Pore 
Rating:
5.0

Customer did not leave a comment.

Edward Hernandez 
Rating:
5.0

Customer did not leave a comment.

Dolores Martin 
Rating:
5.0

Customer did not leave a comment.

Alex Verdugo 
Rating:
5.0

Customer did not leave a comment.

Suhey Guittierez 
Rating:
5.0

Very Friendly and Helpful. I would Highly recommend this location.

Susan Glew 
Rating:
5.0

The gentleman that checked us in was very friendly and professional. He provided clear instructions for drop off.

Julie Rose 
Rating:
5.0

Customer did not leave a comment.

Anna Pedziwiatr 
Rating:
5.0

The guys working there are doing a great job, and were very good to me. I pray for GODS blessings to be upon them and especially Marcus Fulton

Douglas Johnsen 
Rating:
5.0

Customer did not leave a comment.

Edgar Robles 
Rating:
4.0

Customer did not leave a comment.

Tober Carlos Hernandez 
Rating:
5.0

More options for getting a driver in case of later need ie. emergency situations/having the option later if incase needed

Kamula Kagarama 
Rating:
5.0

Great customer service!

Maria R Arredondo Andrade 
Rating:
5.0

wally is good person very nice

IGNACIO NAVARRO 
Rating:
5.0

Customer did not leave a comment.

LINDA CARLE 
Rating:
5.0

Great service

james huss 
Rating:
5.0

marques is the best fast friendly service best uhual place in phx !! would highly recommend!! this is my 2nd time renting from him for instate/in town moving.

DARLENE PEREDIA 
Rating:
5.0

The price is expensive didn’t realize it was expensive but you get what you pay for the gentleman was kind and very attentive and helpful all throughout the process I would recommend others to him!

Veronica Valdez 
Rating:
4.0

All good, nothing to worry about, the vans are fine, capitalism sucks.

Miguel Fermaint 
Rating:
4.0

Customer did not leave a comment.

Marjorie Barr 
Rating:
5.0

Marcus was Awesome he kept in constant contact w us the whole tome

Crystal Gadison 
Rating:
1.0

Horrible experience from uhaul overall. As a frequent customer, I’ve never had so much difficulty until this last transaction. You guys are robbers, liars, unorganized, I should call the BBB. Thankfully the situation was resolved, but If you try to charge me any fees that was not apart of the agreement, which I received receipts for. Then I will report you and spread this knowledge to others about your company. And will take this to court if necessary. Y’all are thieves and this is a horrible company.

Shavonda Perkins 
Rating:
1.0

No one was on site and they charged me a late fee but told me I need to call in order to drop it off

Marvin Valdez 
Rating:
2.0

I was told a different price and got charged different price. Do not go here to rent a uhaul

CEM OZKAN 
Rating:
5.0

Customer did not leave a comment.

Ashabuddin Jamaluddin 
Rating:
5.0

Great customer service

Daniel Lopez 
Rating:
5.0

polite and enthusiastic

Sang Tran 
Rating:
5.0

Customer did not leave a comment.

Ashabuddin Jamaluddin 
Rating:
5.0

Customer did not leave a comment.

Ashabuddin Jamaluddin 
Rating:
5.0

Everything was perfect!!

TRICIA JEFFERY 
Rating:
5.0

Customer did not leave a comment.

Ashabuddin Jamaluddin 
Rating:
5.0

Customer did not leave a comment.

Ashabuddin Jamaluddin 
Rating:
5.0

Customer did not leave a comment.

Adela Cruz 
Rating:
5.0

Customer did not leave a comment.

Jorge Diaz 
Rating:
3.0

I was charged for services that I turned down or was not even asked about and had to contact them for a refund.

Barry Dias 
Rating:
5.0

Customer did not leave a comment.

Elbert Thomas 
Rating:
5.0

Customer did not leave a comment.

SAMUEL SCHROEDER 
Rating:
1.0

Very dirty and disorganized, no restrooms. The one person staff was nice but overwhelmed.

gary cole 
Rating:
5.0

Customer did not leave a comment.

Alex Villa 
Rating:
5.0

Customer did not leave a comment.

Frederick Garcia 
Rating:
2.0

Customer did not leave a comment.

KEN SIEVWRIGHT 
Rating:
5.0

Customer did not leave a comment.

Terry Arieta 
Rating:
4.0

The manager was super friendly and very helpful

Rene Reyes Rivera 
Rating:
5.0

kind and professional

Sang Tran 
Rating:
5.0

Very friendly and helpful attendant!! He greeted each customer and his explanation of the rental process was excellent!!

Ronald Bigler 
Rating:
5.0

Customer did not leave a comment.

Corey Jaushlin 
Rating:
5.0

Customer did not leave a comment.

Ashabuddin Jamaluddin 
Rating:
4.0

Customer did not leave a comment.

Keshuna Crainey 
Rating:
5.0

Owner/Operator was amazing. Very cordial and professional

Ushawn Morton 
Rating:
5.0

Great customer service

Samuel Lister 
Rating:
1.0

Start by being polite and giving proper info. I was supposed to pick up both units a mile from my home. I drove 31 mi for the truck and even more for the trailer. I received a call telling me it wasn’t available at the location I chose. I was greeted by a smart alicky woman to pick up the truck who was so rude she wouldn’t even give me the address to pick up the auto transport. The dude from the auto transport location was rude as well telling me over the phone “well I hope I’m around when you get here”. The regional manager was supposed to meet us at auto transport location and when we got there the place was locked up and there was no one there to help us. We waited another 20 minutes for the guy at auto transport and the rm never showed up. When we dropped off in San Marcos the guy was polite and professional but even that isn’t enough to get the sour taste I have for uhaul out of my mouth. I will never use or recommend uhaul to anyone. I will tell anyone I know to use anyone but uhaul.

Donna Pryor 
Rating:
5.0

The owner was great!

Monica Canizales 
Rating:
5.0

Marcus was knowledgeable, informative and helpful. He helped make our experience a little less stressful.

David Macias 
Rating:
3.0

Customer did not leave a comment.

VERONICA DE LA TORRE 
Rating:
5.0

Sin comentarios, excelente servicio muchas gracias

francisco delgado 
Rating:
5.0

Customer did not leave a comment.

Ashabuddin Jamaluddin 
Rating:
5.0

Customer did not leave a comment.

Ashabuddin Jamaluddin 
Rating:
5.0

Customer did not leave a comment.

Richard Brown 
Rating:
5.0

Had a great experience with this location

Mayah Allender 
Rating:
4.0

Rep was very polite and knowledgeable

Lori Pruett 
Rating:
4.0

Customer did not leave a comment.

Autumn Ritter 
Rating:
2.0

Well it's was absolutely a shit hole and very run down part of town and when I called uhaul traffic too report damage on dolly the lady was very difficult too deal with telling me that I would be cut off from uhaul rentals because I asked her too email me a confirmation of my phone call too her then she stated how it wasn't her dept lol why did she take the my complaint then...thus I called back and second lady was very easy too deal with stating it was all good and that someone from ustomer service would contact me...thus nobody has ...

Keith Kearsey 
Rating:
5.0

Excellent service by the staff! I will definitely rent here again!

Amy Drake 
Rating:
4.0

Customer did not leave a comment.

Daniel Wilkerson 
Rating:
5.0

Thanks Marcus we appreciated your help and accommodations.

Melody OHalloran 
Rating:
5.0

Customer did not leave a comment.

WALTER WIMBS 
Rating:
5.0

Customer did not leave a comment.

Ashabuddin Jamaluddin 
Rating:
1.0

Customer did not leave a comment.

Kenneth Denton 
Rating:
5.0

Customer did not leave a comment.

DEREJE ZELEKE 
Rating:
3.0

Customer did not leave a comment.

Timothy Tillman 
Rating:
5.0

Marko made it easy and smooth

Albert Pete 
Rating:
5.0

Customer did not leave a comment.

Ashabuddin Jamaluddin 
Rating:
5.0

Customer did not leave a comment.

Wendy Duarte 
Rating:
1.0

There was no one there I had to leave it and it was checked in afterwards

German Catalan 
Rating:
4.0

Customer did not leave a comment.

Nora Flores 
Rating:
5.0

I was late bringing my vehicle back and there was no additional charge, owner was nice I will definitely go back again

Rhoda Taylor 
Rating:
1.0

Customer did not leave a comment.

DARYLE TERRY 
Rating:
5.0

Probably the cleanest, best shape UHaul that I've ever rented. Customer service was great too. I will choose this location again this fall when I move my daughter back in to her college apartment.

Kari Kowalewski 
Rating:
5.0

Customer did not leave a comment.

ashabuddin jamaluddin 
Rating:
1.0

Poor communication and no customer service

Jose Murrieta 
Rating:
5.0

Customer did not leave a comment.

Maya Reed 
Rating:
5.0

Customer did not leave a comment.

Thelma Franco 
Rating:
4.0

Don’t know. Everything was great.

Darvin Butler 
Rating:
5.0

Customer did not leave a comment.

ashabuddin jamaluddin 
Rating:
3.0

Customer did not leave a comment.

Traci Batom 
Rating:
5.0

The man who helped us was friendly and efficient.

James Pelfrey 
Rating:
5.0

Customer did not leave a comment.

natasha leroux 
Rating:
5.0

Customer did not leave a comment.

ashabuddin jamaluddin 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

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