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javier ruz
Customer Reviews for Arrow Property & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Todo perfect muy amable lo recomiendo 100%
Margarita JacoboGreat job!
Fred VernaMarcus was great to work with, he really cares about his customers!
Michael ColicchioNot sure what you could do to improve
Tomas AcostaVery Friendly and Helpful. I would Highly recommend this location.
Susan GlewThe gentleman that checked us in was very friendly and professional. He provided clear instructions for drop off.
Julie RoseThe guys working there are doing a great job, and were very good to me. I pray for GODS blessings to be upon them and especially Marcus Fulton
Douglas JohnsenMore options for getting a driver in case of later need ie. emergency situations/having the option later if incase needed
Kamula KagaramaGreat customer service!
Maria R Arredondo Andradewally is good person very nice
IGNACIO NAVARROGreat service
james hussmarques is the best fast friendly service best uhual place in phx !! would highly recommend!! this is my 2nd time renting from him for instate/in town moving.
DARLENE PEREDIAThe price is expensive didn’t realize it was expensive but you get what you pay for the gentleman was kind and very attentive and helpful all throughout the process I would recommend others to him!
Veronica ValdezAll good, nothing to worry about, the vans are fine, capitalism sucks.
Miguel FermaintMarcus was Awesome he kept in constant contact w us the whole tome
Crystal GadisonHorrible experience from uhaul overall. As a frequent customer, I’ve never had so much difficulty until this last transaction. You guys are robbers, liars, unorganized, I should call the BBB. Thankfully the situation was resolved, but If you try to charge me any fees that was not apart of the agreement, which I received receipts for. Then I will report you and spread this knowledge to others about your company. And will take this to court if necessary. Y’all are thieves and this is a horrible company.
Shavonda PerkinsNo one was on site and they charged me a late fee but told me I need to call in order to drop it off
Marvin ValdezI was told a different price and got charged different price. Do not go here to rent a uhaul
CEM OZKANGreat customer service
Daniel Lopezpolite and enthusiastic
Sang TranEverything was perfect!!
TRICIA JEFFERYI was charged for services that I turned down or was not even asked about and had to contact them for a refund.
Barry DiasVery dirty and disorganized, no restrooms. The one person staff was nice but overwhelmed.
gary coleThe manager was super friendly and very helpful
Rene Reyes Riverakind and professional
Sang TranVery friendly and helpful attendant!! He greeted each customer and his explanation of the rental process was excellent!!
Ronald BiglerOwner/Operator was amazing. Very cordial and professional
Ushawn MortonGreat customer service
Samuel ListerStart by being polite and giving proper info. I was supposed to pick up both units a mile from my home. I drove 31 mi for the truck and even more for the trailer. I received a call telling me it wasn’t available at the location I chose. I was greeted by a smart alicky woman to pick up the truck who was so rude she wouldn’t even give me the address to pick up the auto transport. The dude from the auto transport location was rude as well telling me over the phone “well I hope I’m around when you get here”. The regional manager was supposed to meet us at auto transport location and when we got there the place was locked up and there was no one there to help us. We waited another 20 minutes for the guy at auto transport and the rm never showed up. When we dropped off in San Marcos the guy was polite and professional but even that isn’t enough to get the sour taste I have for uhaul out of my mouth. I will never use or recommend uhaul to anyone. I will tell anyone I know to use anyone but uhaul.
Donna PryorThe owner was great!
Monica CanizalesMarcus was knowledgeable, informative and helpful. He helped make our experience a little less stressful.
David MaciasSin comentarios, excelente servicio muchas gracias
francisco delgadoHad a great experience with this location
Mayah AllenderRep was very polite and knowledgeable
Lori PruettWell it's was absolutely a shit hole and very run down part of town and when I called uhaul traffic too report damage on dolly the lady was very difficult too deal with telling me that I would be cut off from uhaul rentals because I asked her too email me a confirmation of my phone call too her then she stated how it wasn't her dept lol why did she take the my complaint then...thus I called back and second lady was very easy too deal with stating it was all good and that someone from ustomer service would contact me...thus nobody has ...
Keith KearseyExcellent service by the staff! I will definitely rent here again!
Amy DrakeThanks Marcus we appreciated your help and accommodations.
Melody OHalloranMarko made it easy and smooth
Albert PeteThere was no one there I had to leave it and it was checked in afterwards
German CatalanI was late bringing my vehicle back and there was no additional charge, owner was nice I will definitely go back again
Rhoda TaylorProbably the cleanest, best shape UHaul that I've ever rented. Customer service was great too. I will choose this location again this fall when I move my daughter back in to her college apartment.
Kari KowalewskiPoor communication and no customer service
Jose MurrietaDon’t know. Everything was great.
Darvin ButlerThe man who helped us was friendly and efficient.
James Pelfrey