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Jeffrey S.
Customer Reviews for Arrow Feed and Ranch Supply
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Inform customers of what exactly were purchasing and go through the return policy. I knew I had to fill up the gas tank, but I didn't know I had to return it spotless and all the safety precautions I had to take to drive this larger, heavier vehicle.
jacob B.always assistive and professional
Janetta M.Verify the equipment is clean before renting to next customer.
patrick J.The process to return the vehicle online takes way too long. Way too many pictures that have to be taken.
Jennifer F.They didn't have the dolly I ordered so I had to go to a second location to find an appliance dolly.
Meredith P.The drop off was a breeze!
Elizabeth M.Great service
Mark O.Great place to drop off a trailer.
David W.Go to a different U-Haul location. Worst experience EVER!!
Lisa F.Very helpful staff. Got in and out quickly.
Frances M.It was just right. Close to my destination, easy to get to.
William K.Great people, good place. The staff is Texas only super polite,courteous and efficient. The only place where you can have a friendly chat and be out the door fast. Thank y'all
Francisco L.Friendly and efficient. Great experience!
David W.Excellent, amazing service.
Bradley S.This location does not show up on the maps on the net. Try to fix it?
Randy B.Disappointed that I asked for a dolly and one was not provided.
Richard H.We called to extend the rental it was just my and I moving all of our belongings and the were so nice to accommodate us. When we dropped off the truck everyone was so nice and very professional. Great customer service! UHaul was the right choice for us!
Stacy L.They were friendly, prompt. Equipment was clean and they processed fast.
Ana A.Had to wait 30 minutes to drop off , the forklift guy was occupied with his cell phone. Had to go in twice to get help. Delayed my trip about 45 minutes unnecessarily. Won't go back. Not helpful.
CARROLL GERARD J M.Terrific staff and great service.
John O.U Haul reservation system failed to note that this site wasn't open at the requested reservation time (9:30). Only after I had arrived and tried use the online truck pick-up system did it inform me that I had to wait 2 hours for Arrow Feed to open! Then upon return I get charged a full day for being 1 hour late. I should charge U-Haul for the time wasted due to U-Hauls mistake. Never going to use U Haul again. Not going to recommend U-Haul to anyone. Completely one sided and unfair to customers.
Griff J.Unsure. Reserved truck for 9:30 am thru Uhaul. Business closed and couldn't get truck until 11:00. No dolly and no blankets as reserved. Big hassle and inconvenience. Uhaul said it was Uhaul's fault.
Winnie C.I would just suggest that instructions be given to anyone dropping off after business hours that the lot is LOCKED and you have to park the truck in a turn in just on the side of the highway and the key box is way over on another lot. It took me 45 to feel like I could just leave the truck parked near the highway.
Tina A.very busy...talking on two different phones...checking in the truck was about 3rd on the list.
Kelly W.Excellent customer service Fast Friendly Very professional And a excellent place to shop too
Darrell W.Great experience!!
James C.In and out quick
Troy S.Desk help was good. But there was a misunderstanding in that I wanted the trailer for 24 hour. Instead I got charged double.
Bryan R.tell them all to be like arrow feed and ranch supply.....capable, friendly, and professional.
Bill W.The inside staff at Arrow Feed in Granbury was rude. Dan acted as if I was a burden being there. The staff that hooked up the trailer was friendly.
Kendra R.These folks don't need to improve. they took care of my needs quickly and professionally. I like doing business with them.
Bill W.Awesome system and zero issues! Well done!
Mike W.Take care of this rental fee or do what you said you were going to do. Rent safe and undameged equipment.
Andrew K.One reservation turned into many which is why I'm probably getting MULTIPLE surveys ?????????? I've dealt with some incompetent people before but geezus! This was many that I had to deal with because of the incompetency - only one reservation .
Leanne P.I had to confirm reservation more than 3 times . Went for pick up and it was still wrong !!! Left with uhaul and dolly and then received a call stating I hadn't picked up dolly . I called back to indicate I did have dolly with uhaul truck . Then I Received another call regarding dolly Pick up! ????? . I also confirmed my drop time and day with Chewy at pick up. He confirmed Tuesday by midnight . I dropped off dolly and truck and confirmed location and drop off day and time, again. Then I received an email with an additional charge of $43 . They said I dropped it off late . I had just confirmed before drop off that I was good and I confirmed after receiving that additional charge and I was told I shouldn't be charge only only for the manager at drop off to tell me that your reps and myself are all wrong . I can't comprehend why a simple reservation turned into so many problems. My gosh! I will use an Alternative going forwarding alternative going forward. Highly disappointed.
Leanne P.Bad left rear tail light was not repaired before I left he said not to worry. I call that pore service
Chuck C.Very professional and helpful!
Michael M.The location service thing didn't work properly to be able to do mobile checkout. We tried from two devices and still couldn't get it to work
Frank K.