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Julio P
Customer Reviews for Army Navy Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ensure vehicle is cleaned, engine serviced (oil changed), and fluid levels topped off.
Edwin bNot much. They have it all together.
Pete PGreat customer service. They went the extra mile and helped me when my I didn't have a phone charger; I would otherwise have been stranded. A personal thank you.
Amanta TThis neighborhood U-Haul location did not have the flat dolly that I had ordered in my online reservation, so I was forced to move without one. Not cool U-Haul…..
Rick FVery accommodating and professional
BARBARA SIs excellent
Anthony GSuper nice service
MICHAEL SThe worst location I’ve ever dealt with. I just May never use uhaul again.
Jerry AEverything went very smooth. The man I dealt with at this location was extremely kind, very helpful, and completely professional at the same time. Exactly what I look for when I’m dealing with someone. Thank you!!!
Taylor CThis location was great! Great ppl!
MICHAEL MAlthough the truck was heavily smoked in and had that nicotine smell, it was overall a very good experience. The employees were very nice people.
FROSTY TAll good for me
adilson cOverall great experience! The van smelled very very strongly of smoke, when it was a non smoking car.
Tatum MNo where to park your uhaul and didn't really even seem like a uhaul place. Not identified easily.
Micah BThe 24/7 could be a little easier for those of us not cell phone savvy
Mike EThe Army Navy ft Walton fl store, Midway-mini storage and Live Oak Trading store locations near Navarre Fl were great. As were all the U-Haul phn contact offices. I lost two reservations due to renters not bringing their vehicles back in time, but u-haul tried their best and got us back on schedule. We would not even think about using another company now. thank you, nick from Navarre Fl.
Nicholas LKind, clean, neat, and quick. Great service! Thanks, again!
TYRIANA DScavenger hunt to find the key pick up location then back and forth to the truck location across the hwy. Cup holders were sticky and filled with spilled crap. Truck ran fine like most trucks but the pick-up process was miserable.
David CThe Army/Navy Store employees went above and beyond to help me out. They were excellent.
Michael SI have used Uhaul 11 times in the past 9 years. This, by far, was the worst experience I have had. The pickup went very well and very professionally handled. The drop off was ridiculous. Call me for more information if necessary.
Anthony DHelp with compensation. And due to the truck being not checked before I got in.. dont charge customer full price.
AUBREY TThe people that I rented it from were really nice!
JOSEPH GMileage too high!!!!
Tracy CProfessional and assisted with any questions I had, explained everything I need to know about my responsibility with the truck.
teresa lI was told the rental was 24/7 pickup and this didn’t happen! We waited 2-1/2 hours for the store to open.
Francis HStaff was friendly and helpful, easy and convenient
Pakwan SExtremely professional and kind. Made me feel important as a client!
Matthew PTHIS WAS AN AWFUL EXPERIENCE THEY CHARGED UP FOR 50 MILES WE DID NOT USE AND AN AFTER HOURS FEES THAT WAS NOT ACCURATE SO $70 THAT THEY STILL OWE US AND THEY WILL NOT CALL US BACK. OUR BILL WAS 324. THAT IS INSANE. OR A DAY AND A HALF LOCALLY. I AM LIVID. I WILL NEVER USE THIS LOCATION AGAIN.
LaDonte AAfter hours drop off.
Mike SThe army navy store location is awesome the people running it are down to earth and great people
Brice CThe online check in process was a nightmare. I finally got my truck an hour late.
Heath GI called to refund my money for the incomplete checkin and he told me to call uhaul so They told me to call him and had mo history of the 3 support calls I made. I returned the truck perfect.
John DRenting a truck through the phone is a terrible experience.
Elizabeth BVery Fast and Efficient. Would highly recommend.
Glen LHad to go to another store after I called 800 number on my paperwork that said the first place was the drop off center then they sent me to another store where it was closed, which I understand on a Saturday, but didn’t have any wheel chocks to keep it from rolling out in the hwy so had to find dirt to pile up under wheels. Would be nice to have a set of wheel chocks on those trailers, no jack on trailer so had to set on touge which helped make it slide since it was on a slope.
Ryan SThe people at this location were very friendly and helpful. It was nice having pleasant customer service.
Joshua TInitially there was a mix up as to where u was to pick up the truck. It was resolved an I was on my way.
CHRIS Lcool location, equipment clean, team atmosphere
Edwin HSo I was charged an additional $47 .93 for a couple of leaves and because I had forgotten to do a check in on the app. A phone call to remind me about the check in would have been nice since I was very busy and did not recall that was a thing. The amount is ridiculous.
Cathrine BTried to pickup early using my phone and could not get on uhaul web page. Called 1-800 number for help.and got transferred 3 times. Thank God for the uhaul center down the street. They were able to do check in for me and I was able to go back and pick up my truck
R. GGreat service
Jordon RBrandon Bishop was very helpful and pleasant. His staff was also amazing . They made my first time experience with U-haul amazing.
Yvette SLighting in parking lot return box area is sketchy at best
MARK FEverything went smooth and friendly customer service.
Troy P