Customer Reviews for Armstrong Auto
(U-Haul Neighborhood Dealer)

117 reviews

6501 Route 89   North East, PA 16428
(Right off interstate 90 towards North East)

(814) 725-3174

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(814) 725-3174

6501 Route 89
North East, PA 16428
(Right off interstate 90 towards North East)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

JAMES IS AGREAT PEOPLE PERSONWAS SO HELPFUL WITH THE RENTAL AND RETURN

james armstrong 
Rating:
5.0

I was in real trouble and Mr. Armstrong was beyond helpful. I am forever in his debt.

dawn pettiglio 
Rating:
3.0

I was charged for an extra day even though I returned the trailer a day early,

Dave Glancy 
Rating:
5.0

Customer did not leave a comment.

james armstrong 
Rating:
4.0

Customer did not leave a comment.

Ehren Bailey 
Rating:
4.0

good location easy accsess

Mike Jones 
Rating:
5.0

very accomodating dealer

Mike Jones 
Rating:
5.0

The UHaul dealer was very helpful in fulfilling my needs,at a very stressful time.

sandra bradley 
Rating:
3.0

Muddy area!

Dwayne French 
Rating:
5.0

Friendly people

james armstrong 
Rating:
5.0

Service at the pick-up location was very personal, friendly and effective. We met complete understanding for delaying departure due to storms, and we were helped in a very nice way with lock for the trailer, advice on electrical connection problem, etc. Returning the trailer in Boca Raton was quick and easy.

hans bergstrom 
Rating:
5.0

Very easy and great to work with!

Jeremy Gullo 
Rating:
3.0

Trailer was very dirty when picked up and on a hill where is was difficult to put on car.

Edward Barnes 
Rating:
3.0

I asked for 6 blankets and got none. Poor or lacking instructions for the return.

Eric Fisher 
Rating:
3.0

Customer did not leave a comment.

JAMES BEACH 
Rating:
3.0

Closed hard to park

JAMES BEACH 
Rating:
1.0

It seemed like I was leaving the truck in an abandoned junk yard. Extremely uninviting and off putting.

Ethan Callan 
Rating:
5.0

Customer did not leave a comment.

John Kelton 
Rating:
5.0

Customer did not leave a comment.

Logan Hoffmann 
Rating:
5.0

Give them thier rightful consideration. And what they ordered. Do not inconvenience them.this was very costly toe.

TROY STEWART 
Rating:
5.0

Better picture of location.

CAROLE CATSOS 
Rating:
5.0

Same as the pickup

DEBRA MACECEVIC 
Rating:
4.0

no one there when i droppedthe trailer off.

john lantzy 
Rating:
5.0

There were no problems with location or equipment. The problems were with U-Haul corporate. The app didn't work, the website didn't work, and there was nobody to assist in picking up or dropping off the equipment. I wasted over an hour of my time due to this. Worst experience ever with U-Haul.

James Barbour 
Rating:
2.0

Customer did not leave a comment.

Glenn Drinkall 
Rating:
3.0

This location was closed at the time of my return. This location was very convenient due to my current location. Limited inventory.

JAMES JOBCZYNSKI 
Rating:
5.0

Very friendly staff.

PAUL HAYNES 
Rating:
5.0

very helpfull people

JAMES ARMSTRONG 
Rating:
5.0

best service ive ever had with u haul

WASHBURN RANCOURT 
Rating:
3.0

Had to wait for 30 minutes for the rental guy to get to the location Be more prompt

Gary Borgia 
Rating:
2.0

The business was an auto mechanic garage. It was typically dirty, greasy and everything else one would expect from such a location. The proximity to my home was the reason I picked this location. There were no issues with the service.

Jason Lucore 
Rating:
3.0

Customer did not leave a comment.

Cynthia Thorpe 
Rating:
4.0

I did not get a dolly with my truck and I was charged $10.00 for a dolly. There was no dolly in the truck when I picked it up but the truck was good, clean.

JOLEEN SHEA 
Rating:
5.0

Customer did not leave a comment.

Lois Mitchem 
Rating:
5.0

I wouldn't change anything. I ONLY go there because the owner and guys that work there are always great and treats everyone professionally.

EUGENE HART 
Rating:
3.0

Customer did not leave a comment.

Charleen Vargason 
Rating:
4.0

Thanks a bunch, easiest drop off ever.

Meghan Dorman 
Rating:
5.0

Customer did not leave a comment.

Gary Neer 
Rating:
5.0

Customer did not leave a comment.

candy cooper 
Rating:
1.0

Understaffed - very hard to find - poor signage- signed up on line and still took 45 minutes to pickup. The gentlemen that assisted me was pleasant, just overwhelmed.

Randy Gray 
Rating:
2.0

Hard to find. Poor location.

David Brumagin 
Rating:
5.0

Customer did not leave a comment.

Robert Armbruster 
Rating:
5.0

Customer did not leave a comment.

John kelton 
Rating:
5.0

personnel very friendly and knowledgeable and helpful

JAMES ARMSTRONG 
Rating:
4.0

Customer did not leave a comment.

Timothy Penfield 
Rating:
3.0

Customer did not leave a comment.

Frederick Ellsworth 
Rating:
3.0

The gentleman at this location help me hook up the u-haul trailer to my car. I attached the chain and plugged in the breaks. I had to go back in the office and request dad he verify the correct functionality of the lights on the trailer. Other than that, the experience with just fine.

Dan Rak 
Rating:
2.0

Truck was found not clean and the floor was wet. This was only noticed after furniture was put into the truck leading to some property damage. Bird droppings were also inside the truck.

horace mallay 
Rating:
5.0

Read my comments above and take some action.

Scott Polinek 
Rating:
3.0

Customer did not leave a comment.

Eric Forman 
Rating:
5.0

Customer did not leave a comment.

david murphy 
Rating:
5.0

Guys we're very helpful getting trailer ready for me, will use this location only from now on!

Beth Uber 
Rating:
3.0

The owner has friendly and capable. The truck was clean and ready to go. This location is a bit off-the-beaten-path and a little tricky to find for out-of-towners.

Edmund Gifford 
Rating:
3.0

Customer did not leave a comment.

Patrick Crotty Jr 
Rating:
3.0

Customer did not leave a comment.

Kevin Agler 
Rating:
5.0

Customer did not leave a comment.

bernadette Baxter 
Rating:
5.0

Great location to rent a Uhaul. Jim is great to work with and have had nothing here but exceptional service.

stephen NOVAKOWSKI 
Rating:
5.0

Jim Armstrong runs an excellent business and has great customer service skills. I will continue to do all my rental business through Jim for the foreseeable future.

Duane Guntrum 
Rating:
4.0

Customer did not leave a comment.

James Betza 
Rating:
5.0

Customer did not leave a comment.

TRACI MASON 
Rating:
5.0

Customer did not leave a comment.

richard mattis 
Rating:
5.0

Very friendly service.

Kirk Snyder 
Rating:
5.0

Customer did not leave a comment.

DEBBIE NOVAKOWSKI 
Rating:
2.0

Leaked oil and water. ABS light would come on and go off. Renter knew about the issues before hand and did not solve issues before hand. Had to add fluids several times. Advised destination Uhaul location of issues.

Caleb Berg 
Rating:
4.0

Customer did not leave a comment.

DEBORAH KARSH 
Rating:
3.0

Customer did not leave a comment.

David Gard 
Rating:
3.0

Customer did not leave a comment.

Eric Eller 
Rating:
5.0

Customer did not leave a comment.

elizabeth astley 
Rating:
3.0

Customer Service was outstanding.

Mary Jane Lorei 
Rating:
3.0

Customer did not leave a comment.

Richard Hoover 
Rating:
1.0

Fucking awful. Nightmare.

George Demosthenes 
Rating:
4.0

Customer did not leave a comment.

Robert Brogdon 
Rating:
5.0

Very professional and helpful staff! Would definitely recommend this rental location.

JULIA MARTIN 
Rating:
5.0

Customer did not leave a comment.

Travis Lindahl 
Rating:
5.0

We had to drop the U-Haul off on a Sunday evening as everyone was working on Monday. I had left a note on the front seat with my name, phone number and my confirmation number. I'm assuming all was well as the truck has been moved. Thank you for your service.

Sandra McGill 
Rating:
5.0

Customer did not leave a comment.

LORI WESTCOTT 
Rating:
3.0

We set up our appointment to pick up at C&J Uhaul in Erie. When we arrived, we were rudely told that our truck was not there and "what did we want (him) to do" We were moving to Pittsburgh on that day due to a delay of a week because Uhaul did not have any trucks available (or supposed to be) until this day (June 29th). We were then directed to make a 40 minute drive to go pick up one in North East. Completely inconsiderate of the customer in the entire situation.

EMILY OLESON 
Rating:
4.0

Customer did not leave a comment.

ROBERT LIPINSKI 
Rating:
1.0

The truck was on empty when I got it and the guy didn't even look for damages on the truck and rude

BRIAN SHELDON 
Rating:
4.0

Give directions as is hard to find.

MARJORIE MOTHERWELL 
Rating:
3.0

Put a sign out on the road so that people can easily find the place.

Michael Groff 
Rating:
5.0

Customer did not leave a comment.

Lisa Tanner 
Rating:
3.0

Customer did not leave a comment.

Tiffany Klingler 
Rating:
2.0

Limited Inventory. I wAS SENT THERE BECUASE I HAD A ONE WAY rental.

MICHAEL DEEB 
Rating:
3.0

Difficult to find. Better signage visible from main road is necessary

Judy Streich 
Rating:
2.0

Customer did not leave a comment.

BOB FISHER 
Rating:
2.0

Need more signage at the road to find the drop off location

ROGER SHAFER 
Rating:
3.0

A sign on the from door would be nice. I wasn't sure where the entrance was when I had first arrived. All was good though everyone was curteous and easy to work with.

Matthew Kent 
Rating:
1.0

I never received a contract and no one explained anything to me. They just handed me the key and showed me where the ruck was. When I picked the truck up it had a quarter tank of gas and when we returned a half of tank in there because that was what was supposed to be in it.

Jaynie Swanson 
Rating:
3.0

Customer did not leave a comment.

Jon Carlson 
Rating:
3.0

Not open but got phone response and it was located closer to home. Representative was professional and courteous but I felt nervous about leaving trailer without paperwork.

ELIZABETH HUBERT 
Rating:
4.0

auto transport would swey

DAVE GROVES 
Rating:
1.0

Customer did not leave a comment.

MIRANDA HADZEGA 
Rating:
3.0

Help when people are trying to unhitch their vehicle from trailer.

CHERIE SCHULTE 
Rating:
3.0

Customer did not leave a comment.

PAULINE BARRETT 
Rating:
5.0

Customer did not leave a comment.

stehanie urmann 
Rating:
5.0

Jim was great. Very helpful in an otherwise very tough situation. Thanks for the help.

john whitman 
Rating:
3.0

Horrible time overall, I needed the truck rental at Harborcreek, PA because of later pickup time but was sent to a North East location which closed at 4 p.m. I called and called and called your 1-800 number and was told by one of your associates that she could not help me if I was angry. I will never rent from Uhaul again and will not refer any friends there either. Over all it was stressful and that was the last thing I needed.

KATHIE PALMER 
Rating:
2.0

My orignal agreement was to pick up trailer in Erie,PA. Was told 1 day before pick-up I had to drive 25 miles to another location for trailer pik-up.. Very inconvenient, cost me gas money, had to leave work early from work for pick up.. I am NOT happy about this !!!

MICHAEL GATESMAN 
Rating:
4.0

Customer did not leave a comment.

ANNA PHILLIPS 
No reviews have been submitted for this location.

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