Customer Reviews for Armory Shell
(U-Haul Neighborhood Dealer)

216 reviews

8377 Enterprise Dr N   Mountain Iron, MN 55768

(218) 749-1412

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(218) 749-1412

8377 Enterprise Dr N
Mountain Iron, MN 55768

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Warm up the truck and have ready to drive away from the office

Kimberly Olson 
Rating:
4.0

Customer did not leave a comment.

David DiMarchi 
Rating:
3.0

Customer did not leave a comment.

Melissa Rickman 
Rating:
4.0

Our paperwork was all messed up, wrong numbers/name Although Armory fellow very nice, it continued to be messed up when we turned it in in FL We finally gave up trying to get it corrected and instead just turned it in and got a receipt. At least we have to although still in wrong name

LIN BOSS 
Rating:
5.0

I walked into the store and everything was ready just like the guy called and put in my application and we went out there and picked up the truck and filled it up and went

jeanee lind 
Rating:
2.0

The employee seemed put out by us dropping off the trailer. Maybe he wasn't the regular uhall guy. He said the trailer would be checked in later. I received notice the following day it had been checked in. When asked for a receipt and our deposit we were told no receipt until it was checked and a check for the deposit would be mailed later.

Jim Sherwood 
Rating:
5.0

Customer did not leave a comment.

Jodi Deskeere 
Rating:
5.0

Very fast , efficient and friendly service. Checking the veo Glenna maybe in was so easy on the check in app!!! Thank you!

Terry Defoe 
Rating:
3.0

Customer did not leave a comment.

Jim Ritala 
Rating:
3.0

Customer did not leave a comment.

LYLE JOHNSTON 
Rating:
5.0

Customer did not leave a comment.

Michael Anderson 
Rating:
5.0

Customer did not leave a comment.

Mike Wittner 
Rating:
4.0

The main issue was signing in from phone. You couldn’t just click the link that was text and sign in. Had to keep getting approval numbers text.

Kimmy Oberstar 
Rating:
3.0

Customer did not leave a comment.

Mary Jo Schwalbe 
Rating:
5.0

Customer did not leave a comment.

Timothy YOUNG 
Rating:
4.0

Customer did not leave a comment.

Peter Severson 
Rating:
5.0

Customer did not leave a comment.

Larry Voss 
Rating:
3.0

Agent could not identify my usual drop-off location, but he had the wrong city entered into the drip off site address. He was a very nice and personable young man and tried his best to be helpful. Did a wonderful job hooking up the car transport, When the safety straps had been put away incorrectly, he was able to correct them and help us hook up the car.

Evelyn Wills 
Rating:
5.0

Customer did not leave a comment.

Roger Rigstad 
Rating:
2.0

Had to hook up the trailer myself with no instructions. Staff never checked the hookup only took a photo and sent me on my way. No personality and talked to another person the whole time.

Daniel Keetley 
Rating:
5.0

Customer did not leave a comment.

patricia reberg 
Rating:
3.0

Customer did not leave a comment.

Greg Eden 
Rating:
2.0

A manager recorded our long phone disussion ---- listen to all the issues i reported, both safety and maintenence & operational

JOHN SCHARDING 
Rating:
5.0

Customer did not leave a comment.

GINA MORELLI 
Rating:
5.0

Joe was wonderful and so accommodating. Thanks to Joe for taking care of our moving needs.

BRABA MAKI 
Rating:
5.0

Customer did not leave a comment.

Robert Czanstkowski 
Rating:
5.0

We were charged incorrectly through the U-haul app. The location was easy to work with, but the app had many glitches.

Be Frazer 
Rating:
5.0

Customer did not leave a comment.

Abigail Potocnik 
Rating:
5.0

Customer did not leave a comment.

mary bumb 
Rating:
3.0

Customer did not leave a comment.

Robert Oakes 
Rating:
5.0

Customer did not leave a comment.

GALE PITNER 
Rating:
5.0

Thank you for allowing us to rent the van longer than originally anticipated!

Thomas Haen 
Rating:
5.0

Customer did not leave a comment.

Joseph Hejny 
Rating:
3.0

Customer did not leave a comment.

RON ELWOOD GUNDERSON 
Rating:
4.0

Customer did not leave a comment.

Gregory Bechtel 
Rating:
5.0

Helpful and efficient

MERRY LANTZ 
Rating:
3.0

Safety chains were not legal per Minnesota law.

Gregory Bechtel 
Rating:
5.0

Customer did not leave a comment.

Carol Somerville 
Rating:
5.0

Customer did not leave a comment.

scott wirtanen 
Rating:
5.0

Everything was clean and easy to find, but I didn’t receive any furniture pads even though I paid for them.

Peter Micholic 
Rating:
5.0

Unfortunately was told didn’t have to fill it back up, asked numerous times to clarify, and was charged 12.75 to refill it. Didn’t expect that

Richard Maki 
Rating:
5.0

Customer did not leave a comment.

Shaquela Christopher 
Rating:
5.0

Customer did not leave a comment.

Orlynn Olson 
Rating:
3.0

When uhaul overcharged me for an extra day that I didn't use, Armory Shell was no help at all in getting it refunded. Said they couldn't talk to uhaul about it. Amazing that a uhaul vender can't talk to the main company. Took me three hours to get the problem straightened out. Totally a problem between Armory Shell and uhaul corporate. Will consider all other options next time.

GARY DORMANEN 
Rating:
3.0

They were indifferent to my plight of needing extra time and said just do it but they weren't responsible for the rental

kevin lynch 
Rating:
4.0

Returned on a Sunday when the return site was closed. I used the regional personnel for return and Paige was very helpful.

Ronald Hindt 
Rating:
3.0

Customer did not leave a comment.

James Buchfink 
Rating:
3.0

Customer did not leave a comment.

PEGGY GRAND 
Rating:
5.0

Customer did not leave a comment.

Isaac Karolczak 
Rating:
3.0

Customer did not leave a comment.

Leanne Smith 
Rating:
5.0

Customer did not leave a comment.

eric grape 
Rating:
4.0

Customer did not leave a comment.

Eric Werner 
Rating:
5.0

Armory Shell was great to work with. Employee came oit to help hook up the trailer I rented. Drop off at Ken’s Repair & Sales went smooth.

James Kottke 
Rating:
4.0

The van was newer no complaints there, but getting all the info logged in for the rental was a pain . I think it needs to be streamlined.

Jeffrey Smith 
Rating:
3.0

Very little human interaction, but understandable due to COVID. Rental trailer was covered in snow and I had to clear top, back and fenders with shovel and shop broom to allow lights to be visible. Trailer itself functioned well and interior was clean. One fender light was not working, didn't discover this until I cleared the snow at a gas station. Overall impression was that under other circumstances the trailer could have been better prepped. But again, I was fine with the experience due to the pandemic.

RONALD OIKARI 
Rating:
5.0

Customer did not leave a comment.

Greg Niska 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Lehman 
Rating:
4.0

Have the people there by your side to help get the equipment rather then have the customer attach the trailer by themselves and such.

Stephanie Daugherty 
Rating:
5.0

Customer did not leave a comment.

David Schauer 
Rating:
2.0

They keep trying to push for us to get a van. We just needed a trailer. They were crabby and not helpful. I will go to a different location next time.

Michael Stubbs 
Rating:
3.0

Customer did not leave a comment.

Aaron Bevington 
Rating:
3.0

Very busy location Need someone who can check Uhaul in at time of return

Stacey Rosenberger 
Rating:
2.0

I had my Uhaul scheduled over a month in advance through UHaul and confirmed with Range Rent All. The night before pick up, I called to confirm again when our UHaul truck would be available by 8am. The time was extended to 9am. My husband went to go get the Uhaul truck and there was no truck ready for us to use. The owner Jeff said he would call when it’s ready. By 11am no truck was available so Jeff contacted Armory Shell for us to get a truck but only a 15foot truck was available and we needed a 26 foot. My husband picked up the 15foot truck and we made it work with several trips. Jeff apologized and said to contact UHaul for a complaint and a deal. We know it was no Range Rent All’s fault however UHaul did not manage the trucks as they should have for me to get the right size truck on time. Our move would have been done quicker if UHaul did not over schedule people with trucks. It’s disappointing and was stressful as I arranged plans with UHaul with plenty of notice. I also tried calling UHaul on the morning of our move to make a complaint and was on hold for 20 minutes so I had to end the call before speaking with a representative do to me needing to pack and get out of my rental house on time. My poor rating is not towards Range Rent All or Armory Shell. This is UHaul at fault for their mistake. I would no recommend anyone to contact UHaul to schedule their trucks. I will be telling friends to contact local moving companies instead.

Clint Henkel 
Rating:
3.0

I rented a dolly when scheduling my pick up online. I was charged and there was no dolly in my Uhaul truck.

Mason Wilson 
Rating:
5.0

Customer did not leave a comment.

Andrew Elliott 
Rating:
5.0

The furniture pads were really dirty. Some of them had big holes in them. They made some of my furniture very dirty. I was disappointed in that.

Robert Walden 
Rating:
3.0

A bit muddy where we picked up the van, had mud transferred into van. It had just rained. Otherwise ok. Just the spot where van parked muddy, parking lot as mostly well drained gravel.

Michael Kopp 
Rating:
5.0

THANKS FOR GREAT JOB

CHRIS KEYPORT 
Rating:
5.0

The guy behind the desk was awesome

Bryan Mason 
Rating:
5.0

Love office staff

CHRIS KEYPORT 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WARREN 
Rating:
3.0

Customer did not leave a comment.

Stacey Shchemmer 
Rating:
5.0

Customer did not leave a comment.

Scott Wirtanen 
Rating:
5.0

Customer did not leave a comment.

Linda Borchardt 
Rating:
1.0

The guy would not un-hook trailer said he was too busy. Said he could not give me a receipt Dropped off trailer at 8am Wednesday and he checked it in at noon on Friday. I was hit with a late fee. Called him and he said he forgot but he couldn’t help me. Called U-Haul but the system was down. I’ll just eat the late fee. My advice is to stay away from Armory Shell

KENNETH MCGOUGH 
Rating:
5.0

Process was quick and easy!!

Wayne Paulson 
Rating:
4.0

Customer did not leave a comment.

Kate Schuller 
Rating:
5.0

Customer did not leave a comment.

Jesse Taylor 
Rating:
3.0

Wish a closer location was given. Went 50 miles back down to return after driving 500 miles up.

beverly berger 
Rating:
5.0

Customer did not leave a comment.

Larry Lindholm 
Rating:
4.0

Good service, friendly helpful

Steve DeVaney 
Rating:
1.0

I would never recommend Uhaul as they are inconsistent in their business plan and they are less than honest in their dealings. They do not stand behind the promises that they make nor do they care they feel like it I’m sorry should be adequate and frankly when it’s other people’s money I’m sorry is not adequate

Angela Jones 
Rating:
4.0

Alittle confusion between staff but they were friendly and nice.

Brian Svoboda 
Rating:
4.0

Customer did not leave a comment.

Toni Mitchell 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Jerry Pfremmer 
Rating:
5.0

Everything went without a hitch, the customer service from the 3 agents on the phone to find me what I wanted and the attendant at the Amory shell were pleasant to work with.

Gary Mattson 
Rating:
5.0

Customer did not leave a comment.

travis nelson 
Rating:
5.0

Customer did not leave a comment.

Jay Hoiland 
Rating:
3.0

Have the truck I initially reserved at the initial place I reserved. It's a good thing I had my own furniture pads since the location didn't have any - he gave me a refund for the $10. There was a wrench icon lit up, so I assume there was some maintenance needed. The other truck in the lot hadn't been released from recent maintenance either.

Jennifer Purdes 
Rating:
5.0

Customer did not leave a comment.

angela gustafson 
Rating:
1.0

The people that assisted me were extremely rude I was lied to I was treated like I was garbage under their feet I will not ever ever again rent from U-Haul shame on you people for allowing this type of person to represent your company I am ashamed to say I rented U-Haul from Armory shell extremely disappointed

Candi Bryce 
Rating:
5.0

Customer did not leave a comment.

Rodger Acker 
Rating:
5.0

Customer did not leave a comment.

Roland Serra 
Rating:
5.0

I was never given an access code to the key box. I reserved the uhaul through phone and received a confirmation text. Fortunately, the employee at Armory Shell assisted me to get the keys. The access code should have been texted to me.

Dorothy Oie 
Rating:
3.0

Parking lot and office are very small.

Sonja Munns 
Rating:
4.0

Your Associates at the store are most personable and very good to work with.

David Lahti 
Rating:
5.0

U-Haul was TERRIBLE. Tried for two days now to get through to customer service and can’t! Armory Shell, however, was AMAZING. They went ABOVE and beyond to help me when U -Haul left me high and dry AND overcharged me!!!

Chelsey Kowalik 
Rating:
5.0

It was a bitch driving 1,800 miles with no cruise control. Why is there no cruise in your trucks. Every vehicle that a customer would own would have cruise in them and they would know how to use it. At my age (69) I had to stop more often to rest my right leg. Wally

walter snyder 
Rating:
4.0

Customer did not leave a comment.

STEVE BEGICH 
No reviews have been submitted for this location.

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