Please explain the online return procedures thoroughly, before leaving the office. I was told to follow the online return steps when I returned the truck. However, I didn't know part of those return instructions were to take photos of the truck. I had locked the doors (rear one too) and dropped the keys in the drop box, when I pulled up the return website. Since the photos were required to proceed, I had to take photos through the windows instead of having the doors open.Michael M.
Customer Reviews for Armor Storage V Papillion
(Distribuidor de U-Haul del vecindario)
Papillion, NE 68046
(Half of block west of Home Depot)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 4:30 p. m.
- Sab.: 9:30 a. m. - 12:30 p. m.
- Dom.: cerrado
- 7/4/2022 - 7/5/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jace S.
El cliente no dejó un comentario.Tammy N.
El cliente no dejó un comentario.Jesse Y.
El cliente no dejó un comentario.Robert E H.
Keep it going as is. Bret was very helpful. Great experience for me.Richard R.
El cliente no dejó un comentario.Alexis G.
We did have an issue during pick up and customer service wait time was over an hour. That made it very inconvenient and we had to come back at a later time to pick up our truck.JoAnne P.
I ordered 2 dollys for my move, neither of which were provided. I requested to have the $14.00 charge from the dollys be waived because of this. The request was seemingly ignored, as the charge was still on my final receipt.Jared F.
All was great. Brett was helpful as usual and very knowledgeable.Dennis W.
I had to go to a 2nd location to get the 2 wheel hand truck that I orderedSam K.
Bring your prices down.. I drove a 10 foot truck only 12 miles and between the truck and gas it costed me $70.. and that doesn't count the cost of the boxes and tape and postage because you REQUIRED me to mail supplies in order to confirm the reservation. So total cost almost $100.. I'll never use this UHAUL location again.Vance B.
El cliente no dejó un comentario.Andy C.
El cliente no dejó un comentario.Tammy J.
El cliente no dejó un comentario.Lance T.
Such a nice, polite young man. He was friendly and knowledgeable.angela W.
El cliente no dejó un comentario.Jeffrey S.
El cliente no dejó un comentario.Joseph N. | Overall Experience
El cliente no dejó un comentario.Rachel W.
The location, nothing. U-haul and their we site are another storyBrandon H.
El cliente no dejó un comentario.greg G.
El cliente no dejó un comentario.Crystal P.
the truck was almost completely out of gas.... how am i suppose to go and move without gas???? I filled everything out online and it still took quite some time to get out of there. I have rented two other trucks from other locations in town and they we much betterWilliam W.
El cliente no dejó un comentario.Jeffrey F.
There was never anyone in the office, scheduled times were ignored. Everyone was very short and annoyed as if inconvenienced by me. When I was the one struggling to get ahold of anyone.Kaitlyn T. | Overall Experience
Great customer service, will definitely keep coming back to that location when I need to rent. Thanks again!! :)Casandra T.
I rented a 2-wheeler & moving pads. Neither were included. While the cab was clean, it smelled like urine.John M.
El cliente no dejó un comentario.Philip G.
Servicio al cliente de excelencia. Facility is clean and availability of carts was a big help in moving items to and from my vehicle to the unit. I would highly recommend Armor Storage.Jonette S. | Overall Experience
El cliente no dejó un comentario.Bruce C.
El cliente no dejó un comentario.Lance B.
El cliente no dejó un comentario.SCOT D. | Overall Experience
El cliente no dejó un comentario.CINDY A.
Truck very late, but Chris at Uhaul was great! Super helpful and friendly.LYNN H.
Chris was a great person to work.JAMES C. | Overall Experience
El cliente no dejó un comentario.Cathy C.
El cliente no dejó un comentario.Sam M.
El cliente no dejó un comentario.Jason S.
The service rep was a great person and real helpfulJason V.
Chris was great.Maurice M.
El cliente no dejó un comentario.Dillon S.
The guy that worked with me was very insightful and helpful. Will definitely be back!Edward S.
Online check-in didn't work and agent on premises needs a better computer.BARBARA L.
El cliente no dejó un comentario.BRIANNA H.
Super easy to get a rental day of! The guy behind the counter was fast, efficient, and very nice! Will use this location again! Alyssa S.
Chris was very kind and helpful.Rhonda R. | Overall Experience
Super quick and easy, 0 issues.Matthew Y.
Friendly, courteous service. Truck was in excellent condition.Jon S.
El cliente no dejó un comentario.Renata G.
I was disappointed in U-Haul for changing my location without notifying me twice even after I had cancelled my reservation in order to choose a specific location, again. The people at Armor Storage were Extremely helpful in the matter and made the rest of the experience a breeze.Shawnta M.
The guy who worked the front office was friendly and very professional.Erin P. | Overall Experience
Excellent customer service!silvia W.
The reason I put no on question #5 is because there are mice/rats in the facility, a lot of our stuffed had been gnawed we even found a dead mouse in one of our boxes..ABBY M. | Overall Experience
El cliente no dejó un comentario.Louis C.
El cliente no dejó un comentario.Mark J.
I received a $25 gift certificate for a previous rental. I applied it to my rental from Saturday and when I checked out, it showed it would be applied. I got my final bill today and although it shows the certificate having been added to check out, they did not redeem the $25. I called the place I rented from, he said Uhaul would call me back, They did. I spoke to the reservations manager, Thad, who refused to apply the certificate because I had received a $50 reservation guarantee credit as my uhaul wasn't accessible when I arrived. I asked to speak to another manager, so he transferred me to Thad, the Traffic Control Manager who proceeded to call me "a Child" multiple times. I sure hope you record your phone calls. I rent at minimum 17 uhauls a year... I will NEVER be renting again as there are issues literally every single time and now to be called "a Child" because I wanted to use the certificate that Uhaul issued me. I will be contacting the BBB and doing every review site I can possibly find to make sure customers are aware of how unprofessional and what a headache Uhaul has turned out to be for a VERY frequent customer.EMILY P.
Easy and convenient. Very friendlyKyle S.
El cliente no dejó un comentario.Adam S.
El cliente no dejó un comentario.Pablo M.
The employees at this location are always no hassle and help me for a smooth quick transaction! Great people!Marcos R.
This was a very smooth and easy rental experience and the gentleman that assisted me was great. I will definitely come back and refer othersDuane P.
After hours drop off. Only saw exterior. Parking lot was a bit crowded.Paul K.
nothing was a great experience overallDan N.
El cliente no dejó un comentario.MARTIN EDWARD T.
El cliente no dejó un comentario.Dawn H.
El cliente no dejó un comentario.Gregory S.
El cliente no dejó un comentario.Jessica P.
El cliente no dejó un comentario.Dawn H.
I believe his name was Josh...he was great! Very informative and a straight shooter. Will return to this location if I ever need a U-Haul again and I will definitely recommend this location to others! :)Rebecca F.
El cliente no dejó un comentario.Maureen P.
El cliente no dejó un comentario.Timothy H.
El cliente no dejó un comentario.Emily R.
El cliente no dejó un comentario.Kammy W.
Nothing really. Already great service.Jack S.
El cliente no dejó un comentario.Wayne B.
Facility was supposed to be open until 5:00. I showed up at 4:15 and it was closed. Tried online pick up. It said I had to wait until 5:00. I called the location and there was no answer but then someone called me back and was able to to help me get the truck rented. Drop box for the keys - lock was tricky and stuck with combo provided but was finally able to get it to work. Too many text messages after I had already completed online check in and I continued to get more messages. Just seemed clunky.Dan W.
El cliente no dejó un comentario.Jorden D.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Eric D.
El cliente no dejó un comentario.Dave L.
Excellent in every way. Chris was helpful, polite, and knowledgeable. I would recommend this location for because of him and the excellent customer service any time.Kathi H.
El cliente no dejó un comentario.GORDON B.
Electronic check inCurtis H.
Chris was wonderful! Took care of getting my truck and appliance dolly quickly and efficiently. The equipment was great, and returning it was fast and easy too. I'll only rent trucks from him in the future!!Tiffani C.
El cliente no dejó un comentario.jean M.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.Arleigh A.
They were fantastic!Shannon K.
Ensure all equipment (dolly) is in the truck you ordered. Ensure the millage is the same in the truck and what was logged on the application. The truck I had picked up was off by 1000 miles, and did not appear to be verified.Greg M.
El cliente no dejó un comentario.Michael B.
Very friendly. Great customer service.Julia M.
El cliente no dejó un comentario.Vicky G.
Great job Chris - thank you! Made our move. Cheers.Sean C.
El cliente no dejó un comentario.Tim B.
El cliente no dejó un comentario.Valerie H.
El cliente no dejó un comentario.Timothy M.
El cliente no dejó un comentario.Steve V.
Super easy drop-off and the attendant was very helpful and made sure the extra charges were clear and that I did not have any remaining questions. At first I wasn't sure he was working with/for U-Haul based on how he was dressed. I would maybe like to see some kind of branding so I know he's the guy that can help me. I was happy that he began helping me by looking up the truck info before I even figured out who to ask. Great experience overall.Marco G.
Better customer service, the mobile app took a customer service representative helping and nearly an hour to work, the moving company recommended on your website, flaked out after accepting our job and our payment. I've used uhaul at least 15 times and always loved them. This entire experience was frustrating, more expensive, and left a bad taste in my mouth. I will definitely not use this location again.Amanda C.
El cliente no dejó un comentario.KRIS M.
El cliente no dejó un comentario.George L.
El cliente no dejó un comentario.CHRIS M.
Don't rely on apps. They don't work. Even drop-offs wouldn't work. Phone support kept trying to direct me to a site that the buttons didn't work or show up at all on the site. Cellular for T-Mobile was non-existent at the office location. The guy who was in that day was very helpful though. He did go further than his job required, so grateful for that.Peter L.
The young man was the very best representative for U-Haul! The location for drop off was excellent for Papillion arrivals!Tyrone S.
El cliente no dejó un comentario.Sheri B.
it's conveniently close to my house. However, I tried to do the online checkin. someone at the store was there, and he gave me the keys and said I was good to go. I received a call ONE HOUR LATER, and he was telling me I needed to come back to the store to sign some stuff. He kept telling me he thought I was going to go in the store to sign something, but he waited an hour to call me. He lied to me. No way he was waiting for an hour to give me a call. You need to do all signatures online, so I don't have to drive 20 minutes to sign a piece of paper. The technology is out there.James T.
El cliente no dejó un comentario.Elena V.
Return was very easy and quickGlenn R.
I'm pretty upset. I knew I was gonna be later than the 10:30 closing time, so the manager on duty gave me a 1 time 24 hr access. Needless to say, I was locked out with a full Uhaul. Lost money.James P. | Reservación
Alisha was very kind and professional also the facility had flatbeds n hand trucks available for usePrivacy R. | First Impressions
No one was at office in hours there was supposed to be, so we reserved online. We needed it that Saturday, but no one called so we made other plans. I called Sunday and was told it would be cancelled.Privacy R. | First Impressions
The facility was very neat and clean. Our attendant was extremely helpful and polite. We would definitely recommend this to our friends and relatives.Privacy R. | First Impressions
Shana was great. Friendly and thorough.Privacy R. | First Impressions
The process of finalizing the contract took longer than I expected about 45 min. due to tech issues, but the woman assisting me could not have been more helpful and polite! Very clean facility!Privacy R. | First Impressions
Very friendly and the manager was great and helpful.Privacy R. | First Impressions
Reserved storage unit online and contacted office day before move in. Paperwork handled efficiently and am happy with storage unit.Privacy R. | First Impressions