Customer Reviews for Armor Storage I-29
(Distribuidor de U-Haul del vecindario)

49 comentarios

912 N 35th St   Council Bluffs, IA 51501

(712) 322-2037

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 4:30 p. m.
  • Sab.: 9:30 a. m. - 12:30 p. m.
  • Dom.: cerrado
Horario especial
  • 7/1/2022 - 7/6/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(712) 322-2037

912 N 35th St
Council Bluffs, IA 51501

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 4:30 p. m.
  • Sab.: 9:30 a. m. - 12:30 p. m.
  • Dom.: cerrado
Horario especial
  • 7/1/2022 - 7/6/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The lady working was amazing. So nice and extra helpful.

heather L. 
Clasificación:
2.0

Impress upon people to WRITE DOWN THE GATE CODE when they are checking out the vehicle because they don't tell you that you will need that code to get out of the gate with the U-Haul truck. I spent the first hour of my rental time trying to get this code again so I could leave the rental location. The location is closed on Sunday so no answer on their phone. Their emergency number they give on their message went unanswered, even after I left a message that I was trapped in their gated area. I spent 15 minutes in a queue waiting for someone in Customer Service only to be told that I have to speak to a different group of Customer Service people. So, I spent another 20 minutes in queue waiting for someone to help. In the meantime, I tried the chat feature only to be told I needed to contact the location so that was worthless. When I finally got connected to the Customer Service rep, she was able to get me the code I needed which I wrote down this time. When I brought the U-Haul back and needed to put it inside the gate, the check in system DID NOT GIVE ME THE CODE AGAIN like it should have so thankfully I had written it down and was able the get in the gate with the truck and get out. Worthless location. Horrible service. Will never rent there again.

Kerri O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina M. 
Clasificación:
5.0

Very expensive for such a small space

Nichlos H.  |  Overall Experience 
Clasificación:
5.0

Tina is a great person ! Very nice and considerate! Great people skills and very good customer service! I would recommend this facility just because of her!

Joshua T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared B. 
Clasificación:
5.0

For the time I had my things stored there never had an issue.. thank you

Mark L.  |  Overall Experience 
Clasificación:
5.0

Staff very friendly and patient, answered any questions I may have had. No problems renting from this company and excellent customer service.

MAX S. 
Clasificación:
3.0

Be prepared for scheduled rentals by having vehicle prepped and ready to go Truck was covered with snow and ice at pick up time.

JACKIE G. 
Clasificación:
5.0

It is easy to access both in location (right off the Interstate and main streets) and nice wide roadway. Very convenient.

Hazel H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica G.  |  Overall Experience 
Clasificación:
4.0

Staff was professional and friendly. Overall good experience. Inside of the truck was a little dirty, but not too bad.

Kendall U. 
Clasificación:
1.0

I waited over an hour for help. I talked to several people on the phone trying to get help as it was after hours. Nobody would help. Then I was double charged the night I picked up. I returned the next day before the time and still had trouble. Told me they couldn't put my return in as the office was closed.

Kaytie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Millicent G. 
Clasificación:
5.0

Nothing. Scott was super!

Ashley S. 
Clasificación:
5.0

Scott was so helpful with every thing thank you

Brenda E. 
Clasificación:
1.0

Didn't get equipment I asked for and needed.

Johnnie S. 
Clasificación:
5.0

SCOTT is very friendly and helpful.

Scott L. 
Clasificación:
3.0

The location was wonderful. The 1-800-Go-Uhaul are horrible.. Incorrect information and just flat out lied. Customer Service is a thing of the past. You should teach your employees how to help and not pass the buck.

Virginia W. 
Clasificación:
4.0

Make it very clear that you have to have the truck back by NOON regardless if pickup time. Also that u can only use debit/credit cards to reserve the truck.

VIRGINIA W. 
Clasificación:
1.0

I was supposed to pick up my rental at noon. When I arrived the door was locked and I had to call and someone else had to come let me in. I stood out in the rain waiting and by the time all was said and done it was nearly 1:00 before I left. This was very unacceptable and I will not ever recommend this location to anyone!

Christie C. 
Clasificación:
3.0

They are a storage facility and not a uhaul center so they are not as well trained. That said the woman working did not hesitate to step in and lend me a hand and get me going in very cold weather. It took both of us to solve the issues. She was great.

matt F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristeen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERIKA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DIANE W. 
Clasificación:
4.0

the representative who helped me was extremely nice and efficient. the storage unit rented fits the need.

JEFFREY S.  |  First Impressions 
Clasificación:
4.0

I really enjoyed the great customer service I was provided by Shannon. I felt she went above and beyond for our family. I would recommend to my friends as well.

Privacy R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LAWRENCE M. 
Clasificación:
5.0

Very courteous service. A pleasure to do business with!

Eric R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason A. 
Clasificación:
3.0

Employee needs to be familiar with what is rented has no idea what customer is renting would give larger or smaller equipment and not know the difference

Steve L. 
Clasificación:
1.0

Staff was not present at location during operating hours. Waited almost an hour for her to arrive. Called manager, and he was vague and unhelpful. Just poor service.

RAYMOND P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa D. 
Clasificación:
1.0

Felt i was overcharged. Was told i couldn't drop off Sunday. Had to wait until Monday morning. Waited Monday morning from 8 am until 9:30am before clerk showed up for work. Missed 1.5 hours of work. Very disappointed. Never again!

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE L. 
Clasificación:
1.0

The man who checked the truck out to us had never done it before--bless his heart tried as hard as he could. Had his boss on the phone with him the entire time and could hear here yelling instructions through the phone. He was a nice guy---just didn't think he should be working alone untrained.

Brandy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

The Rep at the I-29 Council Bluffs, IA location was helpful and she was able to accommodate the needs I had to ensure my move was successful. I have rented from other locations before in Council Bluffs and will only rent from the I-29 location in the future.

Robby U. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JON S. 
Clasificación:
3.0

El cliente no dejó un comentario.

GARETT B. 
Clasificación:
2.0

Disorginized - lack of knowledge - moving blankets ordered were not there - no customer service at all!!! We had to come up with the solution. Took over an hour to pick up a truck we preordered! Rediculous!!

Michael M. 
Clasificación:
3.0

Back of truck was not swept out but it wasn't unusable. Not overly dirty just minimal ruffage on the floor.

CHRIS B. 
Clasificación:
5.0

Great customer service.

MICHAEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN M. 
Clasificación:
3.0

Don't change the rate on customers when they come in from the one they were given on the phone. You put us in a bind and you knew that we had to use you because you are the only ones who rent trailers. Next time we will just purchase one and tarp everything. It would be cheaper and then we would own it.

Clasificación:
5.0

Very friendly and easy to work with. Great job.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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