I tried getting refunded due to the website not working for the gas levels and being charged for a full tank, but aside from that the truck was missing the entire right hand side mirror and made the trip horribly unsafe. No one seemed surprised when I raised this issue and wouldn't replace the truck. There were also a bunch of loose screws moving around the back that at one time got jammed the loading ramp jammed as one fell into the cracks and prevented it from pulling out or back in and took forever to remove.Austin P.
Customer Reviews for Arminda Service Station
(U-Haul Neighborhood Dealer)
Crown Heights, NY 11213
(Atlantic and schnectady)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.- dom.: 8 a. m. - 4 p. m.
- 9/29/2022 - 2/1/2023: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Paul D.
Staff check in and out were friendly. The website for mobile check in wasn't working and the staff helpful.Stacey A K.
El cliente no dejó un comentario.Jonathan R.
was great and seamlessArjun B.
El cliente no dejó un comentario.JORGE M.
El cliente no dejó un comentario.Glennis L.
I originally booked with another location, however they were closed. Got on a call with a representative and he found me a new location. It was a bit further than I wanted (costs me more money) but he was able to help me out. Return was smoothIris C.
Garbage from previous customer was still in the doors and under seats. Also, requested equipment was not available.Carl B.
Less talking so customers can get up outta there. Especially when it's hot and no ACKEVIN E.
El cliente no dejó un comentario.Fiona B.
The vehicle had significant damage when we received it. I was afraid if I didn't get insurance they would try to blame any little scratch on me. The woman who checked me in was on a phone with a friend/family member the whole time and didn't explain anything to me. Just threw me the keys. Wouldn't print me an actual receipt. Said she â€œemailed itâ€ but I never received it. Didn't explain any of the details about drop off to me or how much gas was supposed to be out in it so to avoid more fees I filled the tank and it cost me over $80. Didn't tell me there was a fee for after hours drop off (they closed at 4pm so it wasn't like I was dropping it off in the middle of the night). Absolutely horrible experience. Uhaul has never given me a good experience for storage or rentals but this was a sketchy location. Waste of a lot of money, stress, and time.Kelsey B.
Got my rental van on empty for gas told the owner and he put 20 dollars worth of gas in it. As soon as I drove away the gas tank light comes on. When I brought it back after use I put the same 20 dollars worth. I was charged 60 dollars for gas and gas administration fee. That's bad for businessPhillip E.
El cliente no dejó un comentario.Septober H.
Very helpful, great customer service. Easy check in and check out process.Barbara T.
El cliente no dejó un comentario.Dushaun C.
El cliente no dejó un comentario.ELIYAHUI K.
Truck wasn't too clean but fully functioning so that was most importantDeborah T.
El cliente no dejó un comentario.Jonathan C.
El cliente no dejó un comentario.Jamel B.
Very good experience. Thank you!Jiangang W.
I got bumped out of the 24/7 que because I arrived too late and I couldn't get a truck and had to change my plans which was a huge inconvenience. Wish I had known that we couldn't show up too late. However a representative gave me $50 off the rental which was very nice, made me feel like uhaul cared.Daniel G.
El cliente no dejó un comentario.Amy R.
Waiting for about an hour to get a truck although i had a reservation time.Ashley G.
El cliente no dejó un comentario.Kayode S.
Rated it average mostly because the location is dingy and unkempt. Other than that service was fast and the vehicles were clean and in great condition.Fabian M.
El cliente no dejó un comentario.EDWARDE S.
The staff was very helpful.richard B.
El cliente no dejó un comentario.Suneet K.
El cliente no dejó un comentario.Yana V.
El cliente no dejó un comentario.JOHN H.
El cliente no dejó un comentario.shmuel O.
I have yet to receive a receipt or be charged for my rental. I had the van for less than 6 hours and used the self pick up and return option on the app. And now the app won't even show me my previous purchases and rentals.Kenneth B.
El cliente no dejó un comentario.Vanessa J.
El cliente no dejó un comentario.Lena H.
El cliente no dejó un comentario.Miranda F.
The employee turned his back on me while I was in the middle of explaining that I needed to pick up my keys. Terrible manners. The truck seemed like it might break down. Also, your charges were sneaky. How did the price jump up $50?Terrin L.
It needed air on the tires was not cleansheawnthonie W.
El cliente no dejó un comentario.Payton L.
El cliente no dejó un comentario.Kai J.
There was many problems with the truck....yoel B.
Extraordinario servicio al clienteElizabeth B.
The location is easily accessible, facility of the place very untidy, although I'm not dwelling there it isn't welcoming. The phone agent ( female) was oblivious as to my reservations which left me a bit stressed out having made this reservation 4 days prior to and giving all the necessary information. Drop off was confusing as this was the 3rd time I used your service, however this time I got a text to follow through with the drop off, unfortunately I wasn't on the premises upon accessing the text; however the van was properly secured and the key left in the drop box. All of your agents need to be reading from the same script, as the agent never informed me of the procedure that was required by the text. Overall I was fortunate to get through what I intended and I'm thankful for a facility like Uhall rentals which makes life less stressful. Have a pleasant day.JEROME K.
First of all you cannot get this location on the phone whatsoever no one picks up ever when I arrive the truck was filthy I changed the truck they missed quoted my gas mileage change the truck again then it was no AC working in that truck the truck was poorly operated when driving. I will never rent from this location and I suggest no one else also stay clear by the way this location is just contracted U-Haul do I gas station is not a U-Haul main Operational facilityMark H.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Menachem K.
The staff that help me was very rude and yelled at me. I felt dis valued and belittle.Melissa J.
El cliente no dejó un comentario.Jessica S.
stop telling people equipment is available when it's not. so disappointed. friends told me not to go to you and i should have listenedJeffrey M.
El cliente no dejó un comentario.Jadel R.
El cliente no dejó un comentario.Felicia W.
El cliente no dejó un comentario.wayne G.
El cliente no dejó un comentario.Mendel S.
The truck exhaust was broken making alot noise and that makes the truck burn a lot of fuel, the office smells terrible, the location is good for me but the place is untidy.Bertram G.
Easy quick nice staff thanks everyoneSarita C.
They were very mean to me and I can tell that something must of happened before I got therebernell O.
It wasn't even the right pickup location.Stephen R.
Be more honest and transparent about the true cost of the rental. You brand your vans with $19 in giant lettering. The actual cost for was well over $100 for a 7 hr rental. The $19 is deceptive to the point of being dishonest.warren D.
Made me stand out in the rain until 8am even though the truck was there. Truck back was open on the street, small amount of trash in the back and a lot of trash in the front. No ramp.Robert C.
I have been renting from the location for my construction business and I don't use the van for any rubbish removal. All of my work is clean. I ask for a clean van because all I need was transportation for a day do to my van in the shop and the salesperson gave me a old dirty van with dog hairs every where and the second van was no better and not clean in the back, what make me upset, there was about 8 new vans out side with the lower front door window and much better to see out and drive. Botton line I felt like he the salesperson is discrimination with some people like my self. Especially IF I ASK YOU TO GIVE ME SOMETHING CLEAN and NEW. It do not take a PHD to know when people favor other people. It was written all over his face.DOUGLASL A.
El cliente no dejó un comentario.BERTHAB H.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Daryl B.
Clean the furniture covers, they were dirty.mary M.
This current U-Haul experience was not so good. The check engine light was on and there was a warning that the left tire air pressure was low. I informed the attendant and asked for a different truck. I was informed that it was a sensor and would be no issue. The tire issue really resulted in a very rocky ride and the truck made a lot of noise. Note: The contract called for 3/4 tank of gas. Upon return of the truck, I filled the tank to 1/2 tank. To my surprise the app was showing me that I was returning the truck with less gas than I started with. What ?? I actually put more gas than what I started with. Despite taking a picture, the app kept trying to add additional fuel charges to my bill. It was after hours so the attendant had no clue about the app. So I added more gas, three times. I put $27 gas in this truck and I went 6 miles only. Despite all this gas, the app continued to add fuel charges. What? How? I've exceeded the gas requirement. The app was actually saying I needed to put 7/8 a tank of gas, to avoid fuel charges. I was livid. I refused to add extra gas to this truck, so I changed the app to reflect the amount of fuel specified to avoid fuel charges and uploaded the photo so they can actually see that I exceeded what the contract specified. I wish I would have just changed the app before adding all that extra gas. So they got over on me for sure. This experience really has caused me to evaluate whether I'd use U-Haul again. It a very upsetting experience.Valerie S.
El cliente no dejó un comentario.Dovid W.
El cliente no dejó un comentario.Davonna B.
El cliente no dejó un comentario.Eli M.
El cliente no dejó un comentario.GARFIELD P.
El cliente no dejó un comentario.Pamela J.
El cliente no dejó un comentario.irene C.
Smell an was dirtyMarcia L.
El cliente no dejó un comentario.Dylan V.
El cliente no dejó un comentario.Nicole B.
Maintain the vehicle much betterBarrius P.
Uhaul needs a better insurance policy. A USPS truck hit my Uhaul, no fault to me at all, too fast to get license plates. I'm left to pay for it. There has to be a better way.Marlon R.
El cliente no dejó un comentario.JARED S.
El cliente no dejó un comentario.BLUTCHER D.
El cliente no dejó un comentario.EDWINA M.
El cliente no dejó un comentario.BLUTCHER D.
El cliente no dejó un comentario.vasyl F.
El cliente no dejó un comentario.DEBRA B.
I was charged a day fee for a rental when I NEVER AGREED ON IT. I made a reservation for 4 or 5 hours I belive and I got charge two charges on my card. One $30 and $100.. And I'm calling the location no responseKishner S.
Was given a van for a 1,600 mile one-way trip with half a gas tank.Jonathan G.
Th uhaul broke down and it took 12 hours, many text, several phone calls and several service bails to tow the truck at 4am.JENNIFER S.
El cliente no dejó un comentario.Leon R.
El cliente no dejó un comentario.MENACHEM C.
They over charged meTInisha L.
Fast and excelenteAlvin P.
Tell the owner to stop trying to rob the customerBernell O.
El cliente no dejó un comentario.Soumaila D.
Better parkingnani D.
El cliente no dejó un comentario.MENACHEM C.
They didn't provide the truck requested.david W.
El cliente no dejó un comentario.Saul A.
The equipment was well maintained. The truck was dirty on the outside but that's to be expected. The attendants were incredibly nice and helpful.Angela A.
El cliente no dejó un comentario.TIFFANYL M.
Over the course of 5 days. My pick location changed 6 times. That was very frustrating. The actual pick up. No issuesLinda M.
El cliente no dejó un comentario.Elise J.