Customer Reviews for Arlines Gift N Things
(U-Haul Neighborhood Dealer)

279 reviews

968 W King Edward Ave   Vancouver, BC V5Z2E2

(604) 321-0498

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/31/2024: 10:00 am - 5:00 pm
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Services at this Location:

Contact Us

(604) 321-0498

968 W King Edward Ave
Vancouver, BC V5Z2E2

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/31/2024: 10:00 am - 5:00 pm
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
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Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

James Collins 
Rating:
3.0

The car exterior was good but inside the back of the car there were pizza leftovers everywhere over the floor so we had to cover it with paper to put our mattress on top. This pizza was also smelling all the way… Apart from that nice experience

Mykhailo Kushka 
Rating:
5.0

Customer did not leave a comment.

Jorge Wong 
Rating:
5.0

Customer did not leave a comment.

Dr Timothy Yeomans 
Rating:
1.0

The lock on the truck was sticky and didn’t work. The check engine light on the truck was on. There was no option for self check in and there was only one person working at the store and a line of 6 people so it took forever. This was the worst experience with U-Haul I have ever had.

ANDREA PALICHUK 
Rating:
5.0

Went and beyond service !

Al Catalina 
Rating:
4.0

Rent vehicles with full tanks, rather than have customers approximate the level of the tank when they took possession. Ended up paying for almost a quarter tank more than I used because it was difficult to guess how much to add.

ALAN WATERMAN 
Rating:
2.0

Customer did not leave a comment.

Erin Nie 
Rating:
5.0

The staff was very friendly and helpful, much appreciated! Thank you.

Brianna Pearce 
Rating:
3.0

better website , seems very awkward

Kim Jow 
Rating:
5.0

Customer did not leave a comment.

Kerry Erickson 
Rating:
5.0

Customer did not leave a comment.

Yow-Lin Chu 
Rating:
2.0

This is not a good location to drop the 20ft truck. I was lucky enough to find parking on one of the narrow side streets but there is no dedicated parking lot. The personnel however dealt with the drop-off well and efficiently, and in terms of a location, it is convenient for Vancouver.

Stuart Hill 
Rating:
3.0

Wanted to change to one way from Vancouver to Langley - fee was exorbant

Rajan Minhas 
Rating:
5.0

Arlines was amazing. Really great staff and excellent check out and check in process! Would definitely go to them again!

Jeff Samuels 
Rating:
5.0

Customer did not leave a comment.

patrick wong 
Rating:
1.0

Fix the bug where I order a mattress cover and expect it to be ready by the time I arrive at the store. The dealer said the cover was not on the order on his side, even though my credit card was already charged. The car smelled like cigarettes in the cabin and the trunk.

Calvin Chan 
Rating:
3.0

I booked to pick up at the marine drive location and drop off at Bradner road. After I paid the location details changed to pick up at 968 w king Edward. Then half way through the day my drop off location changed to garden street. Very confusing and disorganized but ultimately worked out ok. Just some feed back for you.

Kirsty Colquhoun 
Rating:
5.0

Inform customers prior to when they come, if the equipment they ordered for like, e.g the dolly is not available. Overall, I had an amazing hitch-free customer experience. And the ladies at the W king Edward Ave. Office were super nice. I had fears due to negative reviews online. But everything turned out smoothly from picking the truck to returning it. Thanks uhaul.

Oleyinka Udo 
Rating:
5.0

Customer did not leave a comment.

Jerome Cattenoz 
Rating:
4.0

I have to complain the app about after hour service fee, and the Uhaul App is not able to return the truck.

Bryan Huang 
Rating:
5.0

Customer did not leave a comment.

Joseph Robert Li DUROCHER 
Rating:
3.0

I booked at this location as UHaul advertised it as allowing for contactless pickup early in the morning. An employee of the store got in touch the night before to let me know that they weren't set up for contactless pickup. This is not the location's fault - why would UHaul allow me to book a truck at that time?

Halla Bertrand 
Rating:
5.0

Excellent service, excellent experience.

Katherine Penfold 
Rating:
5.0

Customer did not leave a comment.

Iulian Badalan 
Rating:
5.0

Customer did not leave a comment.

LIONEL DUROCHER 
Rating:
5.0

Employee at the desk was very friendly and helpful

Sienna St Laurent 
Rating:
4.0

Service was quick, truck showed its age but was clean and drove well. Rented a 10’ truck. Would rent a uhaul from here again.

Cameron Bentley 
Rating:
4.0

Customer did not leave a comment.

Derek Kruszewski 
Rating:
1.0

The person at the location should have been there when I dropped the truck off to view the vehicle with me at the time of drop off.No one was available to view the truck with me.Not the best practice as someone could have damaged the truck after I had dropped it off therefore I would have been responsible.This was not the case althou It could be if no one is there to view the vehicle.

Mike Mocharski 
Rating:
3.0

Not the location but the self serve took way too long and repeated verification questions. Was faster talking with the store attendant.

SHENG-LIANG Mich LIN 
Rating:
3.0

Customer did not leave a comment.

Jim Galloway 
Rating:
5.0

Friendly and courteous. Will be a repeating customer for sure

Arnold Lau 
Rating:
4.0

Low tire pressure was indicated on the dash once I drove away from the pick up place. I should not have had to deal with this.

Holly Littleford 
Rating:
5.0

Customer did not leave a comment.

Diane Meunier 
Rating:
1.0

More consise instructions

gerald chamberland 
Rating:
5.0

Customer did not leave a comment.

Henri Laroco 
Rating:
5.0

Customer did not leave a comment.

Sean Richard 
Rating:
5.0

Customer did not leave a comment.

Jesus Arroyo 
Rating:
2.0

Cargo van was unusual; no uhaul markings at all, painters tape around fuel filling port, Exposed wiring inside cargo area, Passenger mirror adjust controller broken. Location has no dedicated parking, street parking extremely limited.

Neil Dato 
Rating:
5.0

On top of the game; way better than my past 2 rental locations.

JONATHAN BUCHWALD 
Rating:
4.0

The mileage was somehow over counted, paid for an extra 150 km that I did not use Van had duct tape all over the rear and side windows leading to severe visibility issues almost leading to an accident

Jason Li 
Rating:
5.0

All good! He was friendly and efficient

Florence carol Harrison 
Rating:
4.0

Customer did not leave a comment.

Gregory Lee 
Rating:
5.0

Customer did not leave a comment.

Dominique Kwiek 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE KIRKPATRICK 
Rating:
5.0

I would highly recommend renting from this location. Customer service is excellent. Best chance of having a positive experience.

Roman Kozak 
Rating:
4.0

Customer did not leave a comment.

Michael Zurel 
Rating:
5.0

Nothing. Everything was great!

brian miller 
Rating:
3.0

Customer did not leave a comment.

Boris Dabic 
Rating:
5.0

Customer did not leave a comment.

Holly Littleford 
Rating:
4.0

Customer did not leave a comment.

Jonathan Stamer 
Rating:
5.0

Parking brake release was hanging loose - forgot to mention it on returning the van. Would be better to have an automatic key - tedious to have to lock/unlock each door individually, manually by key. Would be nice if the pick up and drop off could be a bit quicker but the gentleman who helped me was working hard, certainly.

Amanda Vincent 
Rating:
4.0

Certainly quick online process. Convenient location for me. I did take pictures of scratches on outside as well as internal for mileage and tank level. Rental rate is more complicated and relates to kilometres that are driven as well, at reduced cost per kilometre, as well as filling up gas tank.

Nigel Findlay-Shirras 
Rating:
5.0

Friendly courteous staff … charged me for cdw even though I did not want it

Shally Ram 
Rating:
5.0

Great service and people! Vehicle perfect. Easy and quick

Caitlyn Sponheimer 
Rating:
2.0

First issue - this was not the planned pickup location. When we arrived at our planned location, we were told they did not have a truck for us. We had scheduled a month ahead of time, and upon arrival, had to take taxi to secondary location to get a truck. That location was not open until 10 AM, and we were rushed through receiving our keys. No vehicle inspection. Not enough furniture blankets (we requested 12 - only received 11, and were still charged for 12). These above delays seriously impacted our scheduling for apartment move out times, elevator reservations, etc

Ross Peck 
Rating:
5.0

Customer did not leave a comment.

SHENGZHONG SI 
Rating:
3.0

Customer did not leave a comment.

Doug Andrew 
Rating:
5.0

Customer did not leave a comment.

Georgia Smeaton-Katzenberg 
Rating:
5.0

Customer did not leave a comment.

Ricardo Porto 
Rating:
5.0

Customer did not leave a comment.

AARON WANDLER 
Rating:
5.0

Customer did not leave a comment.

PATRICK KIZITO TSHISHIKU 
Rating:
5.0

Customer did not leave a comment.

BERNARDO RUZ HERNANDEZ 
Rating:
5.0

Excellent and friendly service.

DAVID HOLDEN 
Rating:
5.0

Customer did not leave a comment.

Bobbie Garnons-Williams 
Rating:
5.0

Customer did not leave a comment.

WEI ZHENG 
Rating:
5.0

Very nice helpful people!

Holly Littleford 
Rating:
1.0

my appointment was cancelled last minute so i had to make changes to my plans. it was a huge inconvenience and i had to pay double so my experience overall was horrible :( i am sorry.

Batuhan Tasdoven 
Rating:
5.0

Fast, efficient, friendly. Couldn't ask for more!

Carrera Caldwell 
Rating:
5.0

Excellent service!

Sean O'Leary 
Rating:
5.0

Customer did not leave a comment.

Serkan Karadag 
Rating:
5.0

very convenient

Nelson Lee 
Rating:
5.0

Very friendly and competent staff, and went the extra mile to accommodate some last minute changes. I would highly recommend this location!

Frances Burnside 
Rating:
5.0

Customer did not leave a comment.

Can Jon 
Rating:
5.0

Rear view Camera

Emile Vartanian 
Rating:
5.0

Customer did not leave a comment.

Stacy Kerr 
Rating:
5.0

The man in charge was excellent. So friendly, great time to work with and really prompt. The woman at Guardian Storage (which was where the Van was originally supposed to be picked up) needs either a different line of work or a friend. Awful and incredibly rude

Miguel daPonte 
Rating:
5.0

The wiper fluid tank was completely empty which nearly caused an accident on highway when i could not see for road spray

Cindy Prescott 
Rating:
5.0

Customer did not leave a comment.

Dongsheng Zhang 
Rating:
1.0

Customer did not leave a comment.

Gurpaul Virdi 
Rating:
5.0

Customer did not leave a comment.

Christian Nicolay 
Rating:
5.0

All very efficient - helpful staff and easy process.,

kenneth tynan 
Rating:
5.0

Customer did not leave a comment.

Grant Diener 
Rating:
2.0

Clean the interior of the vehicles. It was fun to drive though.

NICHOLAS MAZZALUPI 
Rating:
1.0

I had to re-park the truck from the parking lot to the street as the person receiving the vehicle was not able to drive.

Ron Monk 
Rating:
4.0

I have use uhaul 4 times This has been the best one so far The only think is the after hrs parking, due to its a neighborhood. It takes some time to park the vehicle safetly vs the opening time for the next day. The Davie and East Broadway locations r really bad ones they should be closed.

Alexis Vides 
Rating:
5.0

Customer did not leave a comment.

Jonathan Cole 
Rating:
1.0

Customer service was awful, he couldn't work with Uhaul website and after about half an hour and calling to superviser, finally I got my booked cargo Van. Don't waste your time with this dealer!

Seyed Hadi Hosseini 
Rating:
5.0

Customer did not leave a comment.

Christian Nicolay 
Rating:
5.0

Owner is happy and extremely helpful

James Trahar 
Rating:
5.0

Customer did not leave a comment.

Paul Quirk 
Rating:
3.0

Customer did not leave a comment.

Vignesh Ashokan 
Rating:
3.0

When I arrived to pick up my rental I was disappointed that it was not ready. The attendant had to sweep the snow off it. I had to wait almost 15 minutes for the ice to melt off the windshield also the two front tires were low on air. This all should have been taken care of before I got there. I should not have to deal with this.

Bernie Bennett 
Rating:
5.0

Customer did not leave a comment.

Christian Nicolay 
Rating:
5.0

The people at this location were great we had to wait a bit to pick up the rental but were nnot in a hurry so all in all a good experience

BRENT ANDERSON 
Rating:
1.0

Customer did not leave a comment.

Stephanie Basquin 
Rating:
5.0

Prepare your cars for winter! I was driving your truck in a snowstorm and I'm pretty sure their were summer tires on it - was hard to control.

Endre Deak 
Rating:
3.0

parking spots were hard to find - busy area, you will need to take some turns and searching.

Samuel de Almeida Soares Ba 
Rating:
4.0

Customer did not leave a comment.

Thomas Dalinghaus 
No reviews have been submitted for this location.

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