Manager had a bad attitude. Photos that were shared weren't reflective of the vehicle. My colleague said it was an awful experience (however customer service online did eventually address my concerns).DANIELLE R.
Customer Reviews for Arlines Gift N Things
(U-Haul Neighborhood Dealer)
Vancouver, BC V5Z2E2
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 6 p. m.
- Sáb.: 10 a. m. - 5 p. m.
- Dom.: cerrado
- 10/10/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great service provided by this location. Very happyOLEKSANDR M.
Improve the mobile checkin and checkout process. It is very one-sided in favour of UHaul and not user friendly. I had to back track and start all over again a couple of times.Catherine M.
El cliente no dejó un comentario.Joel B.
El cliente no dejó un comentario.PATRICK T.
El cliente no dejó un comentario.Jason W.
El cliente no dejó un comentario.Tai-Ying C.
Great service! The guy in the store looks very efficient.Olena C.
El cliente no dejó un comentario.Bruce H.
Your phone customer service, especially the "Scheduling Managers" was the worst customer service experience I have frankly ever had. Truly horrendous. Only exception was 'Nicholas' who after 6.5 hours on the phone with UHaul actually solved the issue that UHaul created in the first place. I will avoid UHaul like the plague next time.Ewan F.
El cliente no dejó un comentario.Hila B.
El cliente no dejó un comentario.JODY E.
El cliente no dejó un comentario.colin T.
El cliente no dejó un comentario.Bob G.
No parking is available.Alexander M.
El cliente no dejó un comentario.Felix W.
They were fantastic!Chris P.
This was simply great service. Store was clean, check in was fast, efficient and out the door in minutes. Vehicle clean in great condition. Check return was even faster. Everyone helpful. Awesome rental experience, good price, Big ThanksJeffrey F.
El cliente no dejó un comentario.Ben T.
How was the shop assistant Awesome 5 stars The assistant was well rehurst in her role and did a great job. And it was easy to pickup and drop off. Thank you. I do hope you tell the shop they got 5 stars from meDavid L.
El cliente no dejó un comentario.Demetrius P.
El cliente no dejó un comentario.Cameron P.
Finding a parking spot was very difficult.Flavia B.
To provide fast service put staff, beyond that it is Good.AFEWORK DAMTE W.
El cliente no dejó un comentario.Shamilla S.
Excellent service. Staffs are very cordialâ€¦.happy to come again!SAMANTHA S.
Terrible experience, staff was very rude and unhelpful.Levi J.
Very little parkingRyan K.
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.Michael K.
I checked in, uploaded driver's license, entered my credit card information online ahead of time based on the website claim it will make the process faster picking up the vehicle. And yet at the facility I was still asked to produce driver's license, and he still need to re enter my credit card information again. If that's the case then remove the online check in. It's useless and false advertising.Winarto A.
Friendly and accommodating serviceColleen F.
El cliente no dejó un comentario.Peter S.
This was a great location amd very friendly and helpful service from owners of the franchise. Definitely use them. Again.James T.
El cliente no dejó un comentario.YussufReza E.
There was no one in the location as it was closed and no note/placard to help with the procedure of return.YussufReza E.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Christopher N.
Better signage re UHaul outletJuluan P.
I didn't really enjoy my experience with this rental, at the shop, it felt a bit like the person running it didn't want to be there and was â€œdoing me a favorâ€ or was put out by having to do their job. The truck itself was great, easy to drive, clean etc, but I felt ripped off, overcharged for the trip mileage (had to pay for 150kms when I only really drove maybe 90, with zero explanation of the insanely expensive charges), plus gas (they said it was 7/8s when it actually was less, etc, so I don't feel like the proprietor was that honest. Anyway, I don't know I didn't really love this experience.Bonnie B.
Overall good experience. Efficient and friendly staff.Neil M.
El cliente no dejó un comentario.Iain M.
El cliente no dejó un comentario.WINSTON J.
Low tire pressure light was on, truck was banged up and the pretrip link to take photos wouldn't work. The person there wasn't able to help either. The interior wasn't too bad but definitely wasn't cleaned with a broom. I tried reaching out to the location before they closed about the truck but no answer,tried many many times. The truck had no Uhaul markings seemed like a random truck. The return process was pretty poor too, the website they told me to use was slow and kept crashing. Had to take photos in the dark without flash.Dan L.
The owner of Arline's is unbelievably kind and helpful. I'm so grateful to him for making everything so easy and having the patience to explain things to me. If I need a can I will definitely rent from him again, and I will recommend Arline's & him to my friends.MONIKA M.
El cliente no dejó un comentario.arthur brent M.
Bishnu and his assistant were wonderful to deal with!! I will definitely recommend his location to anyone looking to rent a u-haul!Shelley M.
El cliente no dejó un comentario.Juliana M.
Great. Really friendly guy to deal with and hassle free experiencePadraig B.
El cliente no dejó un comentario.Saicharan V.
Terrible, terrible, extra terrible. When I pick up the van it was dirty, I took a picture of what the van look like when I got it. When I brought back the van they try to blame me for it and wouldn't take any responsibility at all. WORST CUSTOMER SERVICE I'VE EVER EXPERIENCE! WOULD NEVER RENT FROM UHAL AGAIN!!!!! The manager this location was rude and possibly racist. I try to explain to him that the van was like this when I pick it, and he didn't care all he wanted was for me to pay extra money for it. Ask him for a number of somebody above him and he gave me the number for the call centre. The guy at the Call Center, Nicolas he didn't give two rats ass of what I was saying all you wanted to do was rush me off the phone because again they don't care! It's all about money for them. I brought the van a couple of hours late because we all know when we're moving unpredictable stuff happens. They proceed to charge me $50 for that, which is fine I paid for it. But the way that I was treated was absolutely unacceptable. So yes the service was shitty! And will never ever rent and I will tell everyone I know to never rent for that location and or uhal altogether.SHANICE M.
When a customer says they are travelling over the mountains In winter make sure it has good winter tires. Before you say it's ready for retal. I had to wait two extra hours for them to change a bad tire so I paid.movers 179 per hrs for them not to have a truck to load. Just garbage service No help and no discount for their mess upMICHAEL M.
When I was renting the van, two staff members were taking care of my paperwork. They both said I could return the van the next day by 12:30pm (I rented it at 10:30am). I clarified "really? is it the same price?" they both very clearly said yes, same price, no extra charge. I returned the van by 12:30pm, and was emailed a receipt that they charged me for 2 days. I called and explained that the 2 staff members who did my rental told me 12:30pm. He asked one of the staff if they said that and they did. He told me sorry, it's 2 days, I'm sorry if they told you that, and that he can't change anything. When I insisted that they both were really clear I could bring back at that time he said the same thing. Since I was getting upset I said how can this be, when it was your staff that told me this and that it was the same price? He said he doesn't like my tone and that he would "refund me out of his pocket". Would this not be because his staff made a mistake? Of course it is. He did not refund me one day, however he actually put another charge to my card of $3.58! Turns out their staff can say anything and you have to pay for it. Get your receipt from them BEFORE you leave!!! What sucks is I had frequented this store for purchases and Canada Post and this has really soured my view of them.PAMELA V.
Rented a 20 foot truck. It was absolutely flithy from the cab, exterior and cargo area. We cleaned the cargo area before using it. Less than 1/4 tank of fuel. Check engine light is on.DAVID R.
El cliente no dejó un comentario.FABRICIO M.
El cliente no dejó un comentario.Louis S.
El cliente no dejó un comentario.KAMRAN M.
The staff were incredibly friendly, extremely professional and ultimately, very efficient. I will most certainly use them again. BobROBERT G.
No improvements necessary. Service was excellent. Very friendly and more than accommodated my needs.JASON K.
SÃºper friendly and good van! Great service!Benedicto R.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Jacob S.
Nothing - store manager was friendly; the location convenient, the vehicle met my needs.PETER W.
very good service.POORVA G.
El cliente no dejó un comentario.LESLIE R.
El cliente no dejó un comentario.GEORGE P.
Great service minus the broken furniture dolly.ROBERT M.
Nothing! Everything was great and the customer drive was absolutely outstanding! Great job to the employee!!JANIECE W.
El cliente no dejó un comentario.andrew G.
The van was clean and ready for me at the allocated time. The two employees / store owners who assisted me were both friendly and efficient. This is a very convenient location and I expect to use their service in the future.KRISTINA M.
El cliente no dejó un comentario.Miguel Ignacio B.
Staff was very helpful and pleasant!GRAHAM C.
El cliente no dejó un comentario.Jacob L.
Servicio al cliente de excelencia. Friendly and Fast. Highly Recommend!Christian N.
Hire or train more employees to work the postal office, I had to wait a long time before I received assistance and that's because there was one teller.NTUTHUKO M.
El cliente no dejó un comentario.ANDRE P.
I came early to pick up truck, and yet was given the keys 15minutes after scheduled pickup. The truck was sandwiched inbetween 2 cars (under a foot space on front and back), which mean't I had to spend 7 minutes slowly inching it out. Upon dropoff, nobody could even provide me receipt or final bill. It's actually 24hrs later and I still haven't received confirmation on the amount my CC will be charged.Meron H.
El cliente no dejó un comentario.LAURA Q.
They are super helpful.... I wouldn't have minded a few more pointers about driving the van... Even something as simple as the emergency brake operation! Luckily I had my nephew with me. They were super nice at the location... and I was able to put the Van in place. I did think the key drop off was a bit "insecure" it just goes through a window..and I was scared someone would fish out the key!! But the location and the help from the staff was AWESOME!! I HAVE never rented a U-Haul and my nephew who was with me.. was like.. THIS is amazing.. now I don't have to call my Dad with a Truck. LOVE the convenience of the pick-up spot...and glad I returned it at night..because I was able to put it in the exact same spot. Having access in your own neighborhood is a game changer!!Anita F.
El cliente no dejó un comentario.CHARLES C.
El cliente no dejó un comentario.BONAVENTURE S.
Have the proprietors of this location run all of your locations. They are so nice and sweet. I will exclusively rent from this location from now on.Scott M.
The personal was extremely helpful. It made the end of my long journey a nice soft ending. Thanks again.Joshua A.
This location was hard to find as it is just a kiosk in a gift shop not opened on Sundays . very confusing for drop off . but it is in an excellent location so there is good and bad I guessCHRISTOPHER S.
I paid 60$ in gas for a 100km trip and then was charged another 15$ upon return!! I just rented the Same size truck 3 days earlier and it only cost me $30!!BINA E.
Everything was very good. The gentleman working there is excellent!! Very nice and personable.ANITA M.
El cliente no dejó un comentario.Vahid V.
Pretty pain-free experience and very good customer service at this location! Just book in advance and your vehicle will be there.CHESTER C.
El cliente no dejó un comentario.Tsung-Chi C.
Convenient pickup and drop location. Basic pickup and drop off. Get good communication/messaging with staff. Thanks.DANIEL H.
5star service!David L.
The service was prompt and friendly.Beatrix P.
Nothing. Was. Great experience at this location. All around. Organized and competent. Represented U-Haul very well.SCOTT S.
Service was friendly, no unexpected charges. Van was clean and ran well.Azia M.
El cliente no dejó un comentario.tristan G.
Clerk was a half hour late. Van was dirty. My reservation was changed to me. 7th location to king Edward location at 4:30 the day before. Terrible experience.SHAWN S.
Super location. Friendly staff. I had no issues.Mark C.
friendly and fastBERNIE A.
El cliente no dejó un comentario.Philip C.
El cliente no dejó un comentario.KARIN T.