Customer Reviews for Arkwright Towing and Sales Inc
(U-Haul Neighborhood Dealer)

179 reviews

10696 S Roberts Rd   Fredonia, NY 14063

(716) 673-7576

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2024: Closed
  • 7/2/2024: Closed
  • 7/3/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 7/6/2024: Closed
  • 7/7/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(716) 673-7576

10696 S Roberts Rd
Fredonia, NY 14063

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2024: Closed
  • 7/2/2024: Closed
  • 7/3/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 7/6/2024: Closed
  • 7/7/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mary Carney 
Rating:
3.0

Customer did not leave a comment.

Albert Nye 
Rating:
4.0

The uhaul was dirty. Cup holder was filled with sticky red drink and had to be cleaned.

Matthew Culverwell 
Rating:
5.0

Customer did not leave a comment.

Christopher Veres 
Rating:
5.0

Very easy to use mobile pickup/dropoff. Great location. Lots of availability. Truck was super clean.

Meagan Carmona 
Rating:
3.0

Customer did not leave a comment.

Keri Cronin 
Rating:
5.0

They were very professional and courteous.

James Walas 
Rating:
5.0

Customer did not leave a comment.

Thomas Kilburn 
Rating:
5.0

Customer did not leave a comment.

KIM-SHEREE Peterson 
Rating:
5.0

Get rid of the u haul mobile app because it isn't worth a dam when it comes to returning the equipment. Spent over an hr trying to return equipment and still just left the equipment without finishing the return process

Bradley Wheat 
Rating:
5.0

Have better rates on the box trucks for repeat customers...would be appreciated

ralph jackson 
Rating:
5.0

Customer did not leave a comment.

RICHARD FLORKOWSKI 
Rating:
5.0

Customer did not leave a comment.

Donna McLeod 
Rating:
5.0

Would be nice if

RALPHE SR JACKSON 
Rating:
4.0

Customer did not leave a comment.

Justin stanahan 
Rating:
5.0

Everything was very good ..

RALPHE SR JACKSON 
Rating:
5.0

Everything was excellent

RALPHE SR JACKSON 
Rating:
5.0

Customer did not leave a comment.

Cynthia McEwan 
Rating:
4.0

Smile :)

drew bogan 
Rating:
5.0

Quick and easy experience renting a UHAUL van from Arkwright Towing and Sales Inc. Very pleased. Would definitely recommend.

John Pasquale 
Rating:
3.0

The l9cation was closed when we arrived.

RUSSELL KYTE 
Rating:
5.0

Customer did not leave a comment.

david stein 
Rating:
4.0

Customer did not leave a comment.

Karen Giardina 
Rating:
2.0

unattended site. had to call uhaul then load an app on my phone. i expected to puckup and drop off with a person. i will never use that location again. the assistant at the toll free number was exceptional

David Hamlin 
Rating:
5.0

Customer did not leave a comment.

Francisco Hernandez 
Rating:
5.0

We were told we were expected and personnel took the trailer as soon as we arrived.

Leonard Szydlo 
Rating:
5.0

Customer did not leave a comment.

Brian Cox 
Rating:
5.0

the owner went he extra mile to make it a fair deal.

richard lucas 
Rating:
5.0

Customer did not leave a comment.

Nina Volpini 
Rating:
5.0

***THIS IS A REFLECTION OF MY ONLINE RESERVATION EXPERIENCE, NOT THIS LOCATION.*** Well, the truck I originally reserved weeks ahead of time was not available when I arrived to get it and the original location was closed!!!! It was very DISTRESSING to show up, on the moving day, and not have a truck. I had to settle for a smaller truck and was BARELY able to fit all my items in the smaller truck. Also traveling to a second pick up location took more time out of an already busy day. This was a very stressful and inconvenient way to start what is already a stressful day of moving. If you can not guarantee a truck will be available, then you should not offer the reservation option. That's why you make reservations, to have what you need.

Matthew Tomala 
Rating:
5.0

Excellent customer service!

Robert Harrington 
Rating:
5.0

Customer did not leave a comment.

STEPHEN ROMANIK 
Rating:
5.0

Customer did not leave a comment.

John Vogel 
Rating:
5.0

I go here for all my rental vehicles! The people here are professional, courteous and just generally nice people!

Andrea Draves 
Rating:
4.0

Customer did not leave a comment.

Ken Moldenhauer 
Rating:
5.0

Staff was fabulous on the phone and in person

KIM-SHEREE Peterson 
Rating:
4.0

Friendly , helpful prompt service. Excellent quality vehicle

DANIEL DROZDIEL 
Rating:
4.0

There was no furniture pads or dolly. I noticed when I started packing it. With the weather I didnt check the back I just assumed it would be in there.

Heidi Bates 
Rating:
5.0

Customer did not leave a comment.

Wilson FredOrtiz 
Rating:
5.0

Very very helpful. Larry assisted me with hook up.as I had a recovering knee repair. Very flexible w my return time as well!!! His.partner was helpful improving my trailer choice as well!!

Dorothy Mosher 
Rating:
5.0

The online return process was very frustrating. It took 25+min to get it to work. I would complete one step and it would go backwards.

Amber Snyder 
Rating:
5.0

Considering a better rate on the trucks Like you have on the vans. Monthly rate. And miles

RALPHE SR JACKSON 
Rating:
5.0

Customer did not leave a comment.

Mark Wilson 
Rating:
5.0

I can't think of anything to improve upon. Employees were friendly, helpful and thorough. Truck was as promised. Maybe coffee and donuts?

robert connan 
Rating:
2.0

They lied and said it had 3/4 of a tank to start. It had less than half. We took pictures for evidence. Also, I was not told that the location would be closed for my drop off when I registered to not use self check in/ out so I had to do the self check out and had no idea what I was doing and already locked the truck and dropped off the keys when I apparently needed to take a bunch of photos(I'm glad my boyfriend had already been taking photos since we were lied to about the gas) and there was no way for me to upload the photos he sent me I had to take photos of the photos on his phone. It was all just confusing and horrible.

amanda bailey 
Rating:
5.0

Thank you!!

Mark Wilson 
Rating:
5.0

Customer did not leave a comment.

Carl Roth 
Rating:
1.0

Do not let any customers go to this location. The guy was rude, short and very uncooperative. I have used U-Haul more often than most with my side business and this was the first time I’ve had someone so terrible. The invoice was more than the quote, the check engine light was on which gives worse gas mileage which cost me more money, it was 3 miles further away which cost even MORE money at 99¢ a mile. Was the worst experience I’ve ever had with U-Haul.

Albert Dawson 
Rating:
5.0

Customer did not leave a comment.

BRIAN BOWMAN 
Rating:
5.0

Customer did not leave a comment.

Jessica Johnston 
Rating:
3.0

1. Have open wifi available at the pickup site as completing the app-based pickup and return procedures was VERY slow using my mobile data. 2. Email a proper receipt at the end of the transaction. I still have NOTHING in writing confirming the amount of the credit card charge nor anything to supporting a potential tax decuction. Inexcusable!

Richard Bartell 
Rating:
5.0

Customer did not leave a comment.

KEVIN GLAVEY 
Rating:
5.0

Nothing. Service and equipment were impecable.

Betty Crowell 
Rating:
5.0

Customer did not leave a comment.

Mark Wilson 
Rating:
5.0

Customer did not leave a comment.

Scot Poffenberger 
Rating:
5.0

Thank you!

Mark Wilson 
Rating:
5.0

Give them more equipment

Ralph Jackson 
Rating:
5.0

Customer did not leave a comment.

Matthew Fountain 
Rating:
5.0

Customer did not leave a comment.

Kayla Whitver 
Rating:
5.0

Great service

bill shaffer 
Rating:
5.0

The rental was perfect, easy to drive, and overall the best first experience I could have asked for. The 9’ cargo van fit all of my stuff perfectly, and the rental process and return process is so quick and easy. Only thing is I never got the dolly I had rented to go with it. But other than that, wonderful!

Hannah Pitcher 
Rating:
1.0

I got accused of doing damage to a vehicle I didn't do anything to the Van I did not bring it back with damage I did nothing wrong. So UHaul charges my CC for something I didn't do Bunch of liars and thieves. Never again with UHaul

Beverly Blair 
Rating:
3.0

We picked up the vehicle on a Sunday. I have an old Apple IPhone. First off it could not find the location but google maps was working. Then I couldn't get the bar code to scan. It took us a 1/2 hour to get it picked up. When we dropped it off, I could not get my phone to work again. We had to log in on my boyfriend's phone, and then we were successful. It was a stressful experience for me and I would never pick up when there is not a person around.

Norm Green 
Rating:
5.0

I want the store steal open all Saturday.

ana Maysonet 
Rating:
5.0

Nothing you guys were great service .. actually there is one thing asking people if they need a dolly, we passed by young and naive not knowing the extra need of a dolly we Didn’t know you could rent them even though is was displayed on side of building maybe a customer service rep can say “ hey by the way you need a dolly ? But other than that awesome very nice service!!!

Stephanie Duenas 
Rating:
4.0

I made a reservation for a different location when I showed up the location was closed and needed to travel to a different location to get a truck - the original location was on Bennett Road in Dunkirk

Joseph Hallmark 
Rating:
4.0

Customer did not leave a comment.

Roselia Vega 
Rating:
4.0

Customer did not leave a comment.

Noreen Shuart 
Rating:
5.0

Customer did not leave a comment.

Edward Lillis 
Rating:
5.0

Customer did not leave a comment.

Ralph Jackson 
Rating:
5.0

The person was very friendly and helpful when I picked up the trailer.

Phillip Scott 
Rating:
5.0

Customer did not leave a comment.

MILESC VOIGT 
Rating:
5.0

Customer did not leave a comment.

Deborah White 
Rating:
3.0

Make sure that all the lights on the truck are working properly.

Tyler Uebelhoer 
Rating:
5.0

Customer did not leave a comment.

ROBERT WEISS 
Rating:
5.0

Customer did not leave a comment.

Nick Renckens 
Rating:
5.0

Customer did not leave a comment.

Edward Piazza 
Rating:
5.0

Customer did not leave a comment.

David Schiffman 
Rating:
5.0

Nothing everything was good thank you

Aida Rivera 
Rating:
3.0

It was the average business for our local area. Larry was nothing but nice and professional and answered all my questions. Uhaul themselves very disappointed with. The General Manager never bothered to call me back from Erie PA area. Neither did the Erie PA manager of Pittsburg. ave U haul with Storage issue that I was told was open 24/7 outside the gate. When it wasn't. It really upsets me but 2 hours cost me almost $200 between gas/mileage/xtra day:.. Uhaul. Themselves issues with. Larry absolutly fantastic to deal with.

Tara Mlacker 
Rating:
5.0

Customer did not leave a comment.

John Moreland Iii 
Rating:
5.0

Thank you! The day went well. The van was perfect for my application. Would recommend to everyone.

Joseph Zanghi 
Rating:
5.0

Uhaul on Robert’s Rd in Fredonia is a great place. The people are friendly.

Jonathan Phillips 
Rating:
4.0

Customer did not leave a comment.

Amber Zufall 
Rating:
1.0

Customer did not leave a comment.

J Morales-Ortiz 
Rating:
5.0

I was charged an additional $12 on return for what I do not know

Terry Rzepkowski 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Greble 
Rating:
1.0

Rude customer service

Sebastian Baxter 
Rating:
5.0

Customer did not leave a comment.

Michael Michalski 
Rating:
5.0

Customer did not leave a comment.

BOBBY GLEEN 
Rating:
5.0

Customer did not leave a comment.

Amy Keller 
Rating:
5.0

Customer did not leave a comment.

Charles Thompson 
Rating:
5.0

Customer did not leave a comment.

Justin Tate 
Rating:
5.0

Customer did not leave a comment.

Steve Barnes 
Rating:
1.0

Have a detailed account of the scraps before you hand them to customers so you won't rip them off when they return it

Karian Munoz 
Rating:
5.0

Customer did not leave a comment.

Amy Keller 
Rating:
1.0

I was not able to access the truck I rented, the app would not give me access to the lockbox with the truck keys. I called customer service and after 40+ minutes waiting, the call was disconnected. I had to cancel my order, and I will be complaining if I do not get a full refund.

Samantha Tofil 
Rating:
5.0

Cargo van was ready and I arrived early- was clean and I was in and out very quickly!! Great experience!! Very Friendly! Thank you!!

Kristina Turachak 
Rating:
3.0

Fill the windshield washer fluid, clean the truck, make sure the customer knows that they are being charged for insurance that they previously declined.

Anthony Pulci 
Rating:
5.0

Customer did not leave a comment.

Maureen Wagner 
No reviews have been submitted for this location.

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