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Lisa F
Customer Reviews for Arkansas Valley Lumber & Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue I had was it was a one way rental and they had me returning it to the pick up location on this rental and the previous one.
Kim VSuper easy and very friendly.
Roger BNo improvement is needed, but continue with your kindness, helpfulness and sincerity. Thank you, GOD BLESS YOU !!!!!! 😀
Lourdes PCruise control would be a very nice addition to the driving experience.
Richard VThe customer service was wonderful.
CLINTON SOutstanding customer service high quality and my hat goes off above and beyond thank you all so much
Delbert POnce again more money was added than I was originally quoted.
Valerie BTony was great… courteous, knowledgeable, friendly and professional. Wonderful all of the way around.
Myra FPaying was ridiculous. Having to leave the site to take money out of the bank only prolonged the process
Jeff DIhaul location was awesome uhaul customer service was another issue. I had to drive a ways to get the truck was told I was going to get money off my bill and another day free of which I said I don't need and the truck will be returned on Sunday by midday. No refund of that day was given. THIS IS NOT THE LOCATION FAULT JUST UHAUL IN GENERAL.
Victor JI called to tell them I dropped off the truck on Saturday but they charged me anyways. They didn't check the message till later. They were closed on Sunday and checked it out on Monday. Never got a text until Monday. But atleast I called. They charged me for Sunday plus insurance. I called to get my refund back. I won't get it for 3 to 4 days.
Judy LDrop off was easier
Steve Pequipment is very helpful.
Brittany BGood customer service at the pick up location. U-Haul app was not functioning properly in order to do mobile check in and rental.
Michelle JI had a great experience renting the U-Hail truck from Ark-Valley Lumber! Highly recommend them!
Patti YEric was helpful and kind. Second time I have dropped off here with no issues.
Ronda HGreat friendly people and the equipment clean and well maintained.
tina mMake sure the tires are inflated and the the trailer is clean!!
RYAN CBetter tires
William BThe crew at the lumber company was great, all very helpful. Big thumbs up to all that helped us get the truck and trailer we needed, and then helped with the hook-up.
David KThis was the fastest and best of the dozens of U-Haul experiences I have had.
William GThe reservation system failed 4 times and needed corporate to get it through. Despite that, everyone was friendly and the hardware store was clean and well organized. The dolly worked well.
Erica JNever got my safety deposit back even though the uhaul was in perfect condition.
Ethan LExcellent customer service! Very friendly, knowledgeable and helpful!
Pia HVery friendly and helpful people at the Ark valley lumber.
Dan WWe had a return location in the same area, however we had to return it to a location 20 miles away,as you very well know,fuel isn't cheap, we had to spend an extra $30 in fuel to return the truck that literally gets 4 miles to the gallon.
Scott DTony was very friendly and helpful. There was a slight discrepancy with gas level and Tony fixed the issue with a smile.
Dawn HEverything was great
Clay STruck mot clean and gas was lower
claudiu ggreat service
lloyd sAttended said gas tank was Full. The gauge seemed to go down quickly. When I later filled up the tank I discovered that in fact the tank was not full as after filling up the marker was all the way over and covering the “F”. Before the marker was just past the shaded area on the gauge. Additionally toward the end of our interaction the attendant was short and obviously no longer willing to be bothered by me.
Nelda TDeb and Tony where both awesome. I will go again if the need arises.
Teresa AFor this occasion there was nothing that could have been done that would have made it better. Rental and return were both very pleasant. The people were wonderful. The lady who did our rental was so helpful and the man who took our return was very friendly!
Stacey TAmazing experience! From start to finish, the staff at the Rocky Ford location that helped us were so helpful and kind!
DEANDRA LArk Valley Lumber has been part of the community for a long time - they understand the neighborly relational aspect of dong business. Improve? Hardly - just keep up the good work!
Bernard HThe young man that took my reservation and then helped with my pickup the next morning was very professional and thorough.
ERIC RThe staff here was amazing and so helpful!
AMY HNothing that area is wayy to far
ALEX ENo improvement needed the rep was knowledgeable and communicated well with us and very friendly
TERI MWork a little faster.
R BEasy location to find. Right at the edge of town lots of room in parking lot to navigate truck. Key drop box easy to see. I appreciated the large in and out driveway to get in and out.
ROBERT P