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DAVIDLYNN D
Customer Reviews for Arkansas Motorcycle Safety
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is a little sketchy looking. Barking dog outside chained, broken down cars, It is at the end of a dead-end road. I certainly would not want to drop off here after night. No signage.
Michael MGreat customer service!!
ROGELIO CLloyd was very helpful and worked well with our special circumstances. We would 10/10 go back to this location!
Heather RPlace was not clean at all.
pamela mTook operation over 25 minutes to verify truck rental then online said to go inside it’s a closed location. After waiting for someone to arrive they had no idea where keys were took another 20 minutes for them to continue to look for keys finally found them in the drop box truck had never been looked at by the company. Truck had gas light on and before I could get on the road I had to stop and fill it up. Worst experience I have ever had at a uhaul and as you can see in my records I rent often! I will consider other companies before considering uhaul after this experience
SCOTT LDon’t change
ROGELIO CThe whole online app processes was so confusing! Plus, I wasn’t expecting to be charged as much as I did. I probably won’t use Uhaul again.
Alisha CWhen I checked out a truck I requested and paid for an appliance dolly. I was told by two different customer service Representatives that also made note on my reservation that I was supposed to receive my payment back for that missing equipment and to let them know when I returned it for refund. I never got that refund
Joshua GDon’t change anything !!
ROGELIO CGreat person to do business with
ROGELIO Colder vehicles should be aged out
rajesh bAwesome customer service. Cant express my gratitude enough.
John MGreat people
Caleb GPlace was closed on dropoff date and location tried to charge me for an extra day even though we left truck and trailer there and checked out with app. Very shady business practice.
CHRISTOPHER LMy trailer broke down on the way to an event. Uhaul saved the day.
Stephen PLocation should be looked at, doesn't look like an actual drop off facility, and no one present or able to be reached.
Joaquin MVery helpful
David LThere was no one there. Had to call and turned in vehicle over the phone.
Jill THad to do transaction over phone
Carole RDropped off afyer hours. Location was dark and
Lee LI believe the trucks can be cleaner and the office more organized to receive the customers. Compared with other U-Haul sites, there are opportunities for improvement on this one.
Rafael MDon’t change, keep doing what your doing now!!
ROGELIO CIt is in a very isolated area. No one was there when i dropped off the truck shortly after noon.
Stephen JEverything is fine!!
ROGELIO CGood service, I recommend to everyone, no issues what so ever!
ROGELIO CFirst of all a homeless man give you your keys and no contact he has to call another person and you talk to him and he take your info and money from south Dakota
IVAN HDangerous part of town but the customer service was outstanding and very friendly.
Lannie BNever send someone to this area of town after dark. This is a dangerous area.
Mark PVery professional !!
ROGELIO CGreat customer service !
ROGELIO CThe U-Haul employees were great! Very helpful, easy to work with, and the move went very well. The only complaint is that the cab of the truck had a strong cigarette smoke odor.
Debbie Jthe gentlemen who checked me in was extremely friendly and helpful. the location was awful and seemed abandoned when i arrived. no uhual signage to speak of + no office of any kind that i could see.
seth hFriendly, fast service!
Jonathan HLloyd went above and beyond to get the box truck we needed.
Greg MVery nice owner. Fast and professional.
Biff VNothing .
don hLloyd was so very helpful and kind. I would highly recommend this location
Donna DTruck was fine. Few of the tie down boards were loose. Process of picking up the truck was slow
Nathaniel AHad to travel from western side of LR to the eastern! Site was on dead-end road in middle of nowhere!
kenneth hHad to go to 3 different locations before someone had trailer that i had reserved
Charles MWe took the trailer back around 3:00 PM, but on one was there. Sign stated open until 7:00 PM.
Namtip rFix your trucks. My ride was full of stress an anxiety. Will end up being very wary if I use uhaul in the future
ryan dNice service guy. easy process.
nicole FThe manager was extremely kind and helpful, especially as this was our first U-Haul experience. He definitely eased our worries.
Richard YGreat customer service
Shumecio FYour 24/7 app is terrible for pickup. We first lost our first trip due to your app.
DONALD MThe guys running this place were the only good thing about my experience.
Stephen BHave it here if this one ever gets working out truck was dirty and some things were in disrepair there was no Dolly but I was paying for it and there weren't any moving pads.
MONIQUE KI was very upset when I seen that the $544 rental reservation rate changed to almost $800. If I wasn't in dire need, I would have gone to another company.
DEDRA GNothing. Service was wonderful and equipment excellent. The gentleman checking out the trailer noticed the lighting wire was not working on the Uhaul and immediately replaced it before finishing the checkout.
DANIEL MTrain customer service to better listen to the customer for accurate information and direction.
Yolanda RDid great
Linda DHorrible experience! I want someone to contact me at (501) 304-2400.
Brian HMy husband returned the truck so other than visual I can't say must the interaction with the staff.
DOROTHY S