Customer Reviews for Ark Care Storage
(Distribuidor de U-Haul del vecindario)

85 comentarios

7327 Hixson Pike   Hixson, TN 37343

(423) 842-0227

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(423) 842-0227

7327 Hixson Pike
Hixson, TN 37343

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Sherry J. 
Clasificación:
3.0

Lady working on Saturday was I'll prepared Turned a client away that needed propane. Did not really know how to process the rental. Surely did not know how to hook up the trailer Regular lady is great when she's workings.

Peter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
5.0

Lesa is amazing All the times we have worked with her she has been over and above helpful

rachel G. 
Clasificación:
1.0

Make sure the rental office is open during posted office hours,do not keep customers waiting to pickup because office staff have left without notifying customer that no one would be there at allocated pick up time. I waited for an hour and eventually left as I had helpers waiting at my house. Got a call half an hour later from Lesa to say she was back from running errands. I lost two hours of moving time and paid for helpers to standby doing nothing

Daryl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica D. 
Clasificación:
5.0

Always a pmeasure going thier

HENRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonja N. 
Clasificación:
5.0

Lesa was great to work with, very helpful and very nice!

Curtis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen G. 
Clasificación:
1.0

Drop off location was locked. I had to park the vehicle outside then climb a fence to drop off the key. The entire experience was miserable.

Nathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE A. 
Clasificación:
5.0

The local Uhaul was fantastic. This is directed at the corporate entity: I was not all all pleased with the fact that Uhaul wanted to copy the barcode on my driver license. That has sensitive data encoded that opens the opportunity to identify theft. I'll be reporting this to the state of TN that Uhaul is requesting private information to rent trailers. This is a serious breach of trust with your customers and I wonder if it's even legal.

Douglas H. 
Clasificación:
5.0

Truck leaked and quite a bit of items got soaked

Tim C. 
Clasificación:
5.0

Lisa is one amazing person she is one of the nicest person ever! I called her yesterday morning and she had exactly what I needed and she made sure it was clean and in perfect shape! Lisa is the best! Thanks again arkcare! I'll be back!

WILLIAM L. 
Clasificación:
5.0

The customer service was excellent. That is something being a little older that has went by the wayside. The young lady that helped me was just a pleasure to deal with.

PATRICK F. 
Clasificación:
5.0

Ark Care Storage's customer service is excellent! The location is so convenient to the Lakesite, Middle Valley, and North Hixson area.

LISA H. 
Clasificación:
5.0

Easy access, quick check in and out experience. Affordable prices.

MARK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEVAUGHN B. 
Clasificación:
5.0

I've had nothing but good experiences at Ark Care. The management has been attentive and friendly and they made the truck rental and storage rental process quick and easy. I'll definitely be using them again.

KENNETH J. 
Clasificación:
3.0

Muddy road,driveway. They forgot to check in my rental.

Wayne H. 
Clasificación:
3.0

Be honest about how much gas is in the tank. Be ready for your customer instead of taking one hour to finish the set up. Have the vehicle out front not in the back, especially when it's raining. Gracias

SAVANNAH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
3.0

Not happy with Uhaul ay all! First you call me halfway to my destination to let me know there are no trailers available in the area I am going to! (Dallas to Chattanooga!) Then I am told there is a trailer 10 miles north of Chattanooga! I have no choice but to say ok at this point. Then I arrive (It was 16miles from my hotel.) at the Hixson location. The gentleman was very nice and completed the process. I noticed the email (While sitting at the Hixson location.) showing the trailer I am getting. IT IS NOT A MOTORCYCLE TRAILER! I specifically asked for that in the beginning!!!!!! I traveled 756 miles to pickup a a motorcycle I paid a lot of money for! But of course I have no options! So I go and pick it up. No one is there!!!!! No help connecting the trailer. (I have not done that before! No one to help to check and see if my lights are working on the trailer! WHAT A JOKE!!!! Get it right Uhaul!

BRIAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taryn A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTDOUGLAS W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerrold B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody S. 
Clasificación:
3.0

The truck was dirty and the person/employee was not at the office at time of arrival

CANDACE M. 
Clasificación:
5.0

The lady at this place is super friendly and very helpful.

Jody S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

Lesa was friendly and helpful!

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge P. 
Clasificación:
5.0

I would highly recommend this location over the one at the intersection of Ashland Terrace and Hixson Pike. The lady was very nice, professional and had everything ready for me when I got there, anyone in the Hixson, Red Bank or Soddy Daisy area needs to visit this location, you will not regret it.

JACQUELYN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY R. 
Clasificación:
1.0

Truck was dirty, bird feces all over the front window. Truck was below the empty mark for gas. Originally made the reservation for a different location but a rep from uhaul changed to this location. Made the reservation for a truck, auto transport and an appliance dolly but was informed at pick up they had no appliance dolly and we had to drive 16 miles out of the way to pick one up. Got to that location and they didn't have one as well. Had to move all our furniture and appliances without a dolly. The person at this location was very unprofessional and had no customer service skills whatsoever. Didnt even call to confirm an appliance dolly at the other location before sending us there. They made us hook the auto transport up ourselves and didn't confirm if our lights or anything worked. We had no lights on the transporter whatsoever so we had to stop driving at night and pay for a hotel so we didn't receive a ticket from police or cause an accident, making us late for our arrival at our new house. This caused us to have to hire help to get the uhaul unloaded on time for drop off. A man confirmed it was hooked up correctly but did not confirm that the lights worked.

CHRISTINA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON M. 
Clasificación:
5.0

Truck drop off was very easy.

Scott S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Shawn B. 
Clasificación:
1.0

No one on site, was told on the phone “closed for COVID” still??? Area trailers are parked is slanted on a hill making it difficult to remove the hitch. Had to call to get entry

ALEXANDER A. 
Clasificación:
5.0

Amazing service as always from Ark Care.

Lesa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY W. 
Clasificación:
3.0

Not easy to find. The employees were not really helpful. This was the first place I ever had to load my own trailer, I know how but it is difficult with one person, especially when the trailer is not on a stand and it has to be lifted to the ball hitch.

SHAYLEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM S. 
Clasificación:
4.0

It was old wheel , not safety ,it was flat tire when I came to Grand Ford . People work very friendly.

Thuy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri F. 
Clasificación:
1.0

Attendant would not answer the phone after being called three times while I was waiting at the entry gate. Another person had to use their code to let me in. We were then told to wait in my truck and someone would be with us. After 15-20 mins of waiting I walked into the office to find the attendant and another woman laughing it up having a good time while the phone continued to ring. The attendant then told me to just drop the trailer off near the others and I could go. She need offer any other assistance or guidance. This was by far the worst experience I've ever had returning a trailer.

Theron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin R. 
Clasificación:
5.0

Truck needed balance and alignment. It had lots of dog hair inside the cab, but overall not too bad.

SHAKIR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey W. 
Clasificación:
1.0

Good morning, This is my third attempt to contact Ark Care storage regarding a billing issue. I have yet to receive a return phone call. I was charged two rental periods with no explanation. • Rental date/time: I arrived at 8:28am for my 8:30 pick up, but due to “system issues” I was not given keys to my rental until 8:57am. • Return date/time: Return should have been for 3:30pm. I returned the truck at EXACTLY 2:43pm. I have proof in my call log as to when I called to gain entry into the facility for drop-off. I was in fact home before 3:30pm. • • I was double charged Safe move insurance • Rental rate is doubled • I put gas in the truck as well and have receipts. I was asked to fill it to half and I put in more than that. • I have two separate credit card charges. $75.44 and $88.41, totaling $163.85. • The rental was completely clean. In fact, I even found several tools in the truck from a previous renter and returned them to Ark Care in case someone came looking for them.

Bradley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TZEPHANYAH BEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID T. 
Clasificación:
5.0

The online experience was terrible they set me up in a truck you all are phasing out and if I would not have called a few days before pick up I would have lost thousands of dollars. No one called which is terrible business more than likely will move on to a different supplier as this is the third time this type of unprofessional behavior has cost us

GERALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER M. 
Clasificación:
5.0

Livingston AND Hixson locations are FABULOUS!!!!!! I recommend Livingston! They really took care of me and my mom. Very kind. Very knowledgeable. Hixson location was same. Very kind and we will be using them for more than a drop off location hopefully very soon!

Amy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY P. 
Clasificación:
5.0

The person in charge went out of her way to help me. I appreciate that service.

LISA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN S. 
Clasificación:
4.0

The overall service was excellent however they were not able to acquire the vehicle that I wanted so I had to upgrade which cost me more.

LAVADA C. 
Clasificación:
5.0

Top Notch service

STEPHEN H. 
Clasificación:
4.0

It would have been helpful to have a dolley and straps or rope on-board, as we had to borrow from a secondary source at the last minute in order to transfer our washer/dryer.

CARLTON W. 
Clasificación:
5.0

You were perfect just the way you are! Lisa H

LISA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEVAUGHN B. 
Clasificación:
3.0

Mention the insurance next time pls I vê not notice it and should have been presented.

PAULO D. 
Clasificación:
4.0

I could not get in the gate. So I had to take it to another location on Hixson pike

JOHNEICE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

BOBBY B. 
Clasificación:
5.0

The customer service was amazing.

PAUL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L. 
Clasificación:
5.0

Keep showing hospitality and everyone feel welcome

MILDRED T. 
Clasificación:
5.0

Very professional and great customer service. Walked in at 9:00 and was in the truck ready to roll at 9:10. Would use again!

MICHAEL S. 
Clasificación:
5.0

Extraordinario servicio al cliente

derric A. 
No se han enviado comentarios para esta ubicación.

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