Customer Reviews for Arizona Fun Services
(U-Haul Neighborhood Dealer)

186 reviews

4829 S 36th St Ste 5   Phoenix, AZ 85040

(480) 831-3068

Office Hours

  • Mon-Wed: Closed
  • Thur-Sat: 10 am–4 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(480) 831-3068

4829 S 36th St Ste 5
Phoenix, AZ 85040

Services at this Location:

Office Hours

  • Mon-Wed: Closed
  • Thur-Sat: 10 am–4 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The truck sounds horrible when you turn the engine on. Might need to be looked at.

Richael Wilson 
Rating:
2.0

Make it more known

Jacob Marshall 
Rating:
3.0

Customer did not leave a comment.

Mike Cortez 
Rating:
5.0

Customer did not leave a comment.

Matthew Manning 
Rating:
5.0

I rented a truck. It was next clean when I got it but no complaints. Other than that I have no problems.

Manuel De la paz 
Rating:
5.0

Staff member was very helpful!

Victoria Rosenbaum 
Rating:
5.0

Customer did not leave a comment.

Joelle Costello 
Rating:
2.0

Customer did not leave a comment.

Madison Beaton 
Rating:
2.0

Pieces were missing from the truck, and the fuel is extremely low. The process of getting the truck was frustrating

Arik Sokolowski 
Rating:
5.0

It was a great experience, the customer service was outstanding.

Jack Gaines 
Rating:
3.0

Door to building was locked when we got there and they were open. Also the passenger side mirror was loose so it kept moving while we were driving

Kaleigh Tuetken 
Rating:
5.0

Having Mobile pickup and return is a really nice feature, and definitely cheaper and more reliable than other different truck/moving places I've looked up.

Jonathan Cozad 
Rating:
3.0

I had to go several miles out of my way since I was told the original location didn’t have what I wanted even though I drove by this location on my way home and saw the vehicle I wanted on the lot

Jeffrey Kerwin 
Rating:
5.0

Excellent, I literally had no issues with the equipment or the service I received. Thank you, thank you, thank you. I needed a win.

kelvin gilbert 
Rating:
4.0

It took to much time to approve but all was great after

Jose Manuel Gomez Leal 
Rating:
3.0

Customer did not leave a comment.

Jessica Sotelo 
Rating:
1.0

The drop off location was fine, they were not open on 1/16/23 due to Martin Luther King day. The reason I gave a 1 star is that the drop off location did not give me my $10 a day savings ($50) + $50 back ($100) for dropping the truck in Phoenix vs the Mesa location I pickup at. The Mesa location is where I live so the distance was an inconvenience, so the $100 discount is expected. I am still planning to call the Uhaul office at the Phoenix location to get my money back! I rent a trucks often. Mike Kruskop 309.360.6743

Micheal Kruskop 
Rating:
5.0

Customer did not leave a comment.

LORENE GEORGIANNI 
Rating:
5.0

U-Haul was very help and at a low rate to my need loyal quick understanding customer service

John Mcgloson 
Rating:
5.0

Customer did not leave a comment.

Roman Agiert 
Rating:
1.0

There was no one there with no directions on where to park the truck or who to talk to or where to go I had to call uhaul customer service in order to figure out how to return my truck!! No personnel at all!

Tanya Paterson 
Rating:
1.0

The app is very bad and difficult to navigate. The 800 support number is absolutely horrendous. The only person that halo me was a gentleman that was not supposed to work at all that day. He went above and beyond to assist me in a task that seemed impossible atvthectineveith 120 degree weather. You really need to improve all the remote assistance. It's close to impose to get it done. It was for me anyway. Big thanks to this super employee that help me at the premises. He was kind and thanks to him I was able to accomplished my job. 800 remite and the app they need a lot of work!! Rude, untrained, lied to me, etc. Horrible!!

Azucena TovarOlvera 
Rating:
1.0

The gauge read a lower reading than what was promised so i called U Haul and they told me to document it. I did and when the invoice came it stated that the fuel was returned at a lower level and charged me for the difference. I responded with an email but there was not phone number given and no one from Fun Services has attempted to reach out to me

Russ Scaramella 
Rating:
1.0

Horrible rental experiane from u haul. Ran me around for an hour and a half. Cost me $33 in uber trips to final location I was never provided. $50 credit was not a adiquit compensation for all my trouble. Agent was rude.

lisa casal 
Rating:
5.0

Customer did not leave a comment.

Ronald Tarlini 
Rating:
5.0

Customer did not leave a comment.

Janet Boshens 
Rating:
4.0

Customer did not leave a comment.

Colton Browne 
Rating:
5.0

Customer did not leave a comment.

Sandra Salz-Johnson 
Rating:
3.0

Location was closed when I dropped off the vehicle.

FRANCISP LINDO 
Rating:
1.0

I sat on hold for an hour in 115 degree heat trying to pick the uhaul up. I will never use this company again as long as I live

Austin Crouse 
Rating:
2.0

I asked for some dollys and things to be with the UHaul and they weren’t. I was still charged for them and when I contacted via the form nobody got back to me.

Alejandro Estrella Lopez 
Rating:
4.0

The location was nice as it is just off the freeway. The experience over all wasn't bad and I would recommend to others. What I did not like and was frustrating was the app. when I got to the location I could not log in so I had to re-register and enter all information again even though I provided all the information at the time of reserving the rental. When it came to the alternate phone #'s it kept telling me I need another alternate. I provided 5 different names and phone numbers. After each entry I kept getting the message for an alternate contact. SO FRUSTRATING! What saved this rental transaction is the live Chat. Through the Chat, I provided names and phone #'s for verification. I could then FINALLY move on to the next steps and get the keys. Returning the rental was much easier thank goodness! I do not think I will be using the app IF I should rent from U-haul again.

Claydene Lomadofkie 
Rating:
2.0

Make sure the reservation is completely initiated so I don't have to call when I get to the location and leave 30 minutes a free arriving.

Michael Garland 
Rating:
1.0

We had the truck for about 10 as agreed and I retired the truck about 940 pm on the 21st and filled the truck to past the level was given. Keep in mind went approximately 31 miles and was charged an extra 50 plus. They told me the truck was on empty but that is impossible since I put gas and only went 31 miles. This is beyond done scam that that store is doing. Totally unacceptable

THOMAS HAYSLIP 
Rating:
5.0

fast hook up . safety check, drive out. employee knew procedures and completed tasks efficiently. much appreciated

DEWEY BUB 
Rating:
4.0

Customer did not leave a comment.

EDUARDO SOTELO 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA MILLER 
Rating:
5.0

rverything was good

ANGELA LOPEZ 
Rating:
3.0

Customer did not leave a comment.

obed maldonado 
Rating:
5.0

Customer did not leave a comment.

Jesse Pimentel 
Rating:
5.0

Customer did not leave a comment.

Phylicia Zarnosky 
Rating:
5.0

Quality service friendly knowledgeable and the location for me is very accessible

ALFRED GOMEZ 
Rating:
5.0

Arizona Fun Services really went above and beyond to help me and my family with our move! We had some last minute changes that they were able to take care of and they stayed a bit after they closed to help me out, I couldn’t recommend them more. Great people, great customer service and a great experience all around. Thank you so much Arizona Fun Services!

MIKE OLSEN 
Rating:
3.0

Customer did not leave a comment.

JARED TIEMAN 
Rating:
5.0

Fallen gates in the back are a hazard if the next driver isn’t careful

Annabelle Esteban 
Rating:
3.0

I had an absolute nightmare of a time getting the key finding the place to get the code for the key because the website decided the glitch and I spent over an hour sitting in your parking lot trying to get a hold of customer service to figure it out and get it fixed it was not so awesome. The truck itself was serviceable and good condition didn't smell worked great happy for that The pickup process was completely insane. And when I made the reservation I had asked I've been asked for a time when I would be there to pick it up by I guess because I didn't really know for sure I got there about an hour plus later then planned and all of a sudden the system wouldn't work and didn't tell me anything as to why it wouldn't work just that I checked in and come to find out if you check in more than 15 minutes late it doesn't work so that's something they need to tell you when you're on the phone with them planning this out and setting it up.

Sandy LaFrance 
Rating:
4.0

Though The Van was dirty and smelled at pick up. The staff and location made up for some of the Van issues. Would have liked some kind of a discount for accepting the Van in those conditions.

MANUEL RIVAS 
Rating:
5.0

The young man who helped me with my trailer was friendly and professional. It’s nice when dealing with someone who is pleasant. I was nervous about my cross country trip. It helped him being a good guy.

James Myrick 
Rating:
5.0

Customer did not leave a comment.

VEKATA BANDARU 
Rating:
5.0

Customer did not leave a comment.

Ashley Garcia 
Rating:
3.0

The location was fine. No qualms at all. Using the Truck share option to rent a truck I noticed the U-Haul app/website does not allow the renter to download the rental contract to their phone. There may be times when cell phone coverage is not available. I called customer service and the first person didn't know and the second told me this feature is not possible. This document needs to be accessible at all times by the renter. Please fix this. Or at least make the document smaller so we can screenshot it.

Taniah Young 
Rating:
5.0

I uploaded my ID ahead of time yet when I arrived, I had to submit it 3 more times to be able to be approved to pick up my truck.

Alana Hopson 
Rating:
3.0

Fix your digital pick up. I'll never do that again unless it's fixed! It took me 45 minutes an 3 phone calls to finally get the key.

Alicia Padilla 
Rating:
3.0

Equipment was lacking safety tie down

Sam La Magna 
Rating:
5.0

Customer did not leave a comment.

Gladys Metzger 
Rating:
5.0

Good Service , Fast Pick up and drop off.

Victor Lopez 
Rating:
2.0

fix truck before people rent it

Matthew Rajbharti 
Rating:
5.0

Customer did not leave a comment.

Jaime Stanford 
Rating:
5.0

Customer did not leave a comment.

David Berry 
Rating:
5.0

Customer did not leave a comment.

Sylvia McConnell 
Rating:
5.0

Customer did not leave a comment.

Veronica Reyes 
Rating:
5.0

Customer did not leave a comment.

John Youngdahl 
Rating:
5.0

Customer did not leave a comment.

Tamisha Jones 
Rating:
5.0

Great service

Adriel Coronado 
Rating:
5.0

Super fast and friendly.

Jennifer Harris 
Rating:
5.0

Customer did not leave a comment.

Amanj Habibi 
Rating:
5.0

Customer did not leave a comment.

Jordan Freeman 
Rating:
4.0

Customer did not leave a comment.

DAVID NELSON 
Rating:
5.0

Customer did not leave a comment.

John Kemper 
Rating:
5.0

Fast and simple. Quick in and out.

James Pillar 
Rating:
5.0

Customer did not leave a comment.

shameeka brady 
Rating:
5.0

Customer did not leave a comment.

David Folch 
Rating:
5.0

Customer did not leave a comment.

Dennis LaFever 
Rating:
5.0

Customer did not leave a comment.

Donald Schenker 
Rating:
3.0

Make sure miles are properly recorded from last customer.

Erik Nesgoda 
Rating:
5.0

Customer did not leave a comment.

Miguel Chatto 
Rating:
5.0

Very good customer service

Brian Pena 
Rating:
5.0

Thanks for the excellent service and welcoming gesture.

Castal Dias 
Rating:
5.0

Great rapid service for our move. Also, the location saved us a lot of money on travel miles.

Charles Lehtinen 
Rating:
5.0

Customer did not leave a comment.

Megan Orillie 
Rating:
3.0

Customer did not leave a comment.

monique washington 
Rating:
5.0

Great service!

Gregory Harkness 
Rating:
5.0

Customer did not leave a comment.

Cheryl Feigion 
Rating:
5.0

The van is wobbly when windy, may be due to the design of the vehicle

SELVAKUMAR VENKADESAN 
Rating:
5.0

friendly and fast!

Lisa Knight 
Rating:
4.0

Customer did not leave a comment.

Amanda Jordan 
Rating:
5.0

Customer did not leave a comment.

Stephanie Pemberton 
Rating:
5.0

I'm happy I came across this location. The awesome individual that helped me made the rental quick and painless. Thanks!

Jo Dandy 
Rating:
2.0

I travelled only 2.8 miles and yet was billed 1.7 gallons of fuel for approximately 8$ That is so pathetic. I would never take U Haul from the same place

Melroy Dmello 
Rating:
3.0

Customer did not leave a comment.

Chad Ripley 
Rating:
5.0

Very helpful and accommodating!

Laura Juza 
Rating:
5.0

Customer did not leave a comment.

Anmol Shah 
Rating:
5.0

They were open later than was shown on their website. The guy did the check in - made an exception. A 6 p.m. closing time was earlier than other area U Haul’s. Had I known that, I would have requested another drop off location. Lots of options in Mesa.

DANIEL CEKAY 
Rating:
5.0

Customer did not leave a comment.

Ivan Zhou 
Rating:
5.0

Customer did not leave a comment.

Gloria Blake 
Rating:
5.0

Customer did not leave a comment.

Melinda Thomas 
Rating:
3.0

Customer did not leave a comment.

Kim Malchowka 
Rating:
5.0

The entire process seemed smooth and seamless. Thanks!

David Nachman 
Rating:
3.0

I filled the tank back to (more than) the starting amount and refurned the uhaul after hours using he drop box. My emailed receipt had a fuel charge on it. Here is the full story. I did pick the rental up later than expected but I wasn’t worried because I knew it was a daily rental. I needed the rental to move my daughters belongings out of a storage unit and into her ASU apartment. I confirmed that I could drop off after hours when picking it up. I also confirmed that I was not sure if I would use more than the estimated 10 Miles I entered on the reservation. All were acknowledged by the clerk. I dropped off the rental and keys around 8. I stopped at the gas station less than two blocks from the pickup/drop off location and put in $11 of fuel. After I received the $10 fuel charge on my emailed receipt I contact the clerk and he let the manager know to call me. The manager called me right back and said that the fuel level was below what I check it out at. I told him that was false. I didn’t take a photo of the fuel gage as proof But I did know how many miles I used and I had my gas station receipt. The manager said I was wrong and then continued to ask me what time I returned the rental. Since it was after hours, they close at 7. I had estimated returning it at 7 but didn’t until 8, he said he could have biled me for the late return and that basically if I kept complaining he would bill me for that as well. Remember I picked it up an hour and a held later than I had intispated.. I had a few words with the very rude manager and told him that his actions would be noted in a review. I know it was “only” $10. Don’t use this location. They pick and choose the rules that want to enforce.

Renee Webber 
Rating:
5.0

I like the Fun Services staff. I did not get an email advising me how to do an online check in and drive away quickly - that was disappointing although the Fun Services staff made it relatively quick.

Dr. Rebecca Carlson Bell 
No reviews have been submitted for this location.

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