Comentarios del cliente para Area Auto Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Area Auto Center

Grado total:

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Brad D. en

Grado:

The person who helped me at the desk was the best!

Jesse H. en

Grado:

El cliente no dejó un comentario.

Gary W. en

Grado:

El cliente no dejó un comentario.

robert R. en

Grado:

El cliente no dejó un comentario.

Stephen C. en

Grado:

Rear sliding door was almost impossible to open as it bound in the track.

amanda b. en

Grado:

i had the worst experience with this company ever. 5 reservations that were incorrect. over charged for the equipment. the people who answered the phone with 1800goUhaul totally gave me wrong information and cancelled the uhaul i needed and put me in a huge bind with my landlord and being able to move out in time not to be charged. They also hung up on me and transferred me to a non working phone number and a closed office on multiple occasions without attempting to listen to the reason i was calling. not to mention the long hold times. the only person who was at all helpful was Jed. He called me and went the extra mile to help me get a truck after my reservations were totally screwed up and even cancelled or expired for no reason. I sat out at the pick up location for 2hours and he answered the phone in his sleep and helped me to get the keys to a truck. I requested to have the uhaul for 24 hours and it was confirmed originally by a woman on the phone. when i finally got the truck it was the wrong size and the wrong rental time. so i had no choice but to return it later than the reservation time. i was double charged and i put more gas in then what i started with. not at all happy with this company and the lack of communication with me as the customer. I will not recommend this place. After i had the truck i was called by a uhaul rep. stating that i took a cargo van and i feel he was accusing me of driving off his lot with the van. I dont appreciate that. as hard as it was to take photos of my id and self to get the keys to the small truck i didn't reserve i am appalled at the idea that someone could actually get away with a van without id on there smartphone. unfair billing and i dont think i was treated fairly. Jed was new to tje company and he deserves a promotion and recognition for his service. he's DEFINETLY an assett to the company

paramjeet s. en

Grado:

El cliente no dejó un comentario.

Jenny N. en

Grado:

El cliente no dejó un comentario.

Danielle T. en

Grado:

The worker did not know what he was doing and was not professional at all he charged us extra then said the receipt was going to be emailed to me but I never received the receipt.

brett h. en

Grado:

El cliente no dejó un comentario.

Christopher F. en

Grado:

The staff was friendly.

MAcia P. en

Grado:

El cliente no dejó un comentario.

Dale M. en

Grado:

El cliente no dejó un comentario.

Russell R. en

Grado:

Was on time easy in and out, Staff had equipment ready on time and helped me get hooked up and on my way.

Kyle S. en

Grado:

The details of the contract were not communicated (I.e. cleaning). Also, the appropriate truck was not available and we had to wait over 30 mins for pickup.

David H. en

Grado:

This is an older location so more difficult to keep up. Good for drop off and pick-up though.

Louis M. en

Grado:

The process to check in the return was total bullshit. Nobody around, phone support couldn’t or wouldn’t help checking in the vehicle. I was forced to install the U-Haul app on my phone to check it in, and take a bunch of pictures. That’s not my job.

marty r. en

Grado:

We were charged for a gas tank refill that wasn't needed. We had filled the truck about 5 miles from the location and topped off the tank. When we returned the truck, the attendant did not inspect the truck and only e-mailed us a receipt which included the additional gas charge.

Norma S. en

Grado:

El cliente no dejó un comentario.

Davood K. en

Grado:

Mike was working there is very rude person and always fighting with me at pick up and dropped

STEVE S. en

Grado:

I made arrangements to pick the truck up at 9:00 only to discover, after I arrived, that the facility didn't open until 10:00. I was outside, in the wind trying to switch my reservation over to 24hr pick up so I didn't have to wait outside for over an hour to get the truck. The representatives on-line, however, were very understanding and helpful.

Matthew W. en

Grado:

checking out a vehicle remotely was a long process that was made difficult with poor connectivity.

jacob f. en

Grado:

El cliente no dejó un comentario.

Timothy H. en

Grado:

El cliente no dejó un comentario.

dawn a. en

Grado:

El cliente no dejó un comentario.

Michael D. en

Grado:

El cliente no dejó un comentario.

todd l. en

Grado:

El cliente no dejó un comentario.

Thomas M. en

Grado:

El cliente no dejó un comentario.

Dennis S. en

Grado:

Quick and easy. The person working there was friendly and knowledgeable.

Gregory L. en

Grado:

El cliente no dejó un comentario.

samantha f. en

Grado:

Truck needs work felt like it wasn’t running rught

Thomas B. en

Grado:

El cliente no dejó un comentario.

Sheila B. en

Grado:

Customer service was excellent!

Chadwin W. en

Grado:

El cliente no dejó un comentario.

Roger S. en

Grado:

El cliente no dejó un comentario.

Jean T. en

Grado:

The service has improved a great deal from the last time we used U-Haul at this location. I was pleasantly surprised by the employee, he was very friendly and informed, much better than the last one we had dealings with at this location.

Chris B. en

Grado:

Check in was smooth after attendant finally came in. He seemed annoyed I was there at first. But in the end helped me smoothly and seamlessly

Brian B. en

Grado:

Always do a fantastic job keep up the good work

Deborah O. en

Grado:

We've used your business several times. It always seems like you are short on help when we come in.

Jacob J. en

Grado:

Just felt small

Kurt K. en

Grado:

I used the app to return. No interaction with employee. This is not a typical Uhaul location. This is a Auto Mech shop that provides Uhaul rental. At times I've had to wait for them to get free'd up.

Mark P. en

Grado:

Building was junky. Customer service was ok, but person did not go over vehicle with me.

DeAnn b. en

Grado:

El cliente no dejó un comentario.

judy c. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

The truck was clean, but the steering was extremely loose. It felt very rickety, like I had to manage oversteering.

SEAN M. en

Grado:

I did not get an equipment piece (utility dolly), gas gauge was not as full as attendant described.

Michael Y. en

Grado:

I would like to understand the ridiculous price gap between what I was supposed to pay vs. what I was charged. When I reserved online (for the 26' truck) it said 39.95 plus $1.09/mile. I couldn't have driven it more than 15 miles...so that's approximately $56.30. When I went to pick up the vehicle, he said the estimate would be about $80 (which I assumed was only because it would need to be adjusted for the actual mileage driven). Then, I drop off the vehicle and all of a sudden it's approximately $102. What the hell U-Haul!? I've rented a U-Haul twice now, and both times they've pulled some shady crap, so needless to say I will figure something else out from now on...you'll never see my money again.

Rick D. en

Grado:

Courteous service, easy pickup and drop off process.

Mark D. en

Grado:

El cliente no dejó un comentario.

Adam K. en

Grado:

Nobody was inside. I just dropped the keys and checked in online.

Dan W. en

Grado:

Location was very dirty and interior was poorly lit, which is why I gave it a grade of average. Equipment was mostly clean. The driver's seat had dirt and crumbs on it. I would probably use them again because the man assisting me was friendly.

Dave S. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Jessica D. en

Grado:

When I requested a UHaul Online I opted out of the $14 fee for your SafeMove insurance or whatever it is. I didn't want it, but I see it was added without anybody saying a word. That's scummy to add charges and not say anything. If that's how Uhaul does business I definitely would not reccomend them. I'm also seeing a $25 charge on my card for cleaning. Cleaning what exactly? It was left in the condition I received it in. Nothing was dirty when it was taken back.

Lynette W. en

Grado:

We had a furniture dolly that was needed but none at this location and we didn't know till we picked up the truck.

robert s. en

Grado:

Have a more professional attitude with more focus on customers. I did not feel easy about the lack of check in/out process or lack there of.

Brent T. en

Grado:

El cliente no dejó un comentario.

Julie E. en

Grado:

Great service

Jim K. en

Grado:

El cliente no dejó un comentario.

Kathy M. en

Grado:

El cliente no dejó un comentario.

Marc Z. en

Grado:

El cliente no dejó un comentario.

Norma H. en

Grado:

Had no issues with this uHaul location - equipment was ready when we arrived. Everything explained to us and we were off to move our items. Returned two hours earlier than scheduled, again no issues returning the truck.

Thomas B. en

Grado:

This location is very convenient and easy to get to. They have lots of room to drop off equipment. It seems it’s sometimes hard to find someone at the desk as all we need to do is tell them we dropped off equipment and they get the number off it. I’m a little fearful just leaving it. This time I got s call about 6 days or so after I dropped off as it hadn’t been reported as closed on my rental. I asked that some call or text me to be sure it’s all ok but never heard. Today September 5 I just received the survey for this rental.

Jolene B. en

Grado:

I put in an order to pick up a truck at Hampton, Iowa. The day before I was moving I got the news I could pick up the truck in ANKENY, 100 MILES AWAY FROM HAMPTON. NOT ACCEPTABLE!!!! Then I was told there were no appliance dollies at Ankeny and we'd have to get them in Ames or Hampton. When we looked in the truck, there were already appliance dollies in there. The people were very nice at this location, but I was extremely annoyed that I had to pick up the truck 100 miles from where I needed it.

Kathryn S. en

Grado:

Location closed by noon on a Saturday. Seemed off to have such short hours on a weekend. Used online pick up app, and was missing 1/2 dozen blankets I ordered. No one around to correct.

Christina C. en

Grado:

El cliente no dejó un comentario.

Michael A. en

Grado:

Quick service brand new equipment couldn't be better.

Matthew B. en

Grado:

El cliente no dejó un comentario.

Alaina M. en

Grado:

This entire process was awful. Even after making a RESERVATION, I was unable to pick up my requested truck at my preferable location. At the location I went to, the truck wasn’t even available. Then I was unable to drop off the truck at the requested location. I had horrible customer service. Overall I will not be using this service again.

Erik H. en

Grado:

Their review is more about the extremely poor customer service by “Jeanne”, reservation manager in Des Moines. Having a contract that states “Drop Off Location” in Ames Iowa should mean Ames Iowa and not a different city 20 miles in the opposite direction of or destination. Jeanne was confrontational and said she “was the highest person and did t have a higher level manager”. I was simply appalled with her attitude and lack of skills and comment “oh my God” when I asked for a discount because of the extra 40 mike drive (round trip). She was argumentative about the drop off location and destination - saying that it didn’t mean Ames because the street address wasn’t provided. As a VP of sales for an international organization, I travel and rent frequently - Jeanne was the poorest experience I’ve had in years.

Sydney T. en

Grado:

The time of pick up and length of reservation was not as requested and we were rushed and stressed during our move. We did not get the moving dolly that we requested, and only got half the moving blankets that were supposed to come with the truck. During our move we had to keep track of the giant cardboard advertisement that went in the windshield during its “off time” which was absurd. Only good thing about the rental was getting the $50 credit for not getting what we requested even though we also had to drive an extra 20 miles both ways for picking it up instead of getting the truck from the location around the corner from my destination. This added an unexpected $30+ to our expenses. I will not be recommending uhaul to friends.

travis h. en

Grado:

El cliente no dejó un comentario.

Tom G. en

Grado:

El cliente no dejó un comentario.

Chris O. en

Grado:

My rental experience was frustrating but not because of this location. They were very helpful and it was easy during pickup. Shortly after my pickup I was called and told that I could not drop the trailer off at the location that I had scheduled. This was a major inconvenience and I had to drive an extra hour (30minutes each way) to drop it off. This should have been communicated to me before rental confirmation and pickup, not after I already had the trailer.

Luke P. en

Grado:

When I pulled in they said they would check me in and that I was good to go. When I got my bill I was charged for an extra day of rental because they didn't check me in for two more days

Mark J. en

Grado:

My experience was fine, but there are limited supplies at this location if you don't have your own moving equipment.

Amy L I. en

Grado:

Very pleasant and friendly. Willing to help.

Kristen C. en

Grado:

No one was there at my reserved time. When someone did finally arrive I was told there were no furniture pads even though I had reserved 6 and had received confirmation that the pads would be there. Eventually pads were found. This location needs to work on customer service.

john a. en

Grado:

El cliente no dejó un comentario.

Stephen H. en

Grado:

El cliente no dejó un comentario.

Jeff L. en

Grado:

El cliente no dejó un comentario.

Craig D. en

Grado:

El cliente no dejó un comentario.

Mary P. en

Grado:

El cliente no dejó un comentario.

Deborah C. en

Grado:

The UHaul rep at the counter was efficient and courteous- got me on the road quickly the morning of my rental. I mentioned that I had a long day ahead of me and would be returning the van around midnight. He suggested that I just keep it over night and that I could return it early the next morning before he opened his doors. Bless his heart!

Linda S. en

Grado:

El cliente no dejó un comentario.

Thomas B. en

Grado:

I've used this location before and it's sometimes hard to get their attention as they have other work to do. But they always say they will get the contract closed. I think the contract had a different trailer number than the trailer I picked up but if that is true I only noticed it when I was dropping it off. I left them a voice mail after I dropped it off explaining the situation Tuesday night. The trailer was due Wednesday mid morning. I got an email Wednesday morning asking to fill out the survey so that told me my contact was closed correctly. I really like this survey form by the way.

William O. en

Grado:

When you schedule a specific time frame don’t change it a week later and force your customers call 5 times to get it fixed

Andrew M. en

Grado:

El cliente no dejó un comentario.

Jennifer K. en

Grado:

The Manager was top notch. Highly recommend this location!

cissy l. en

Grado:

El cliente no dejó un comentario.

Abigail F. en

Grado:

El cliente no dejó un comentario.

Joanne G. en

Grado:

Drop off destination was a bit sketchy. It was a guy operating out of a car.

Joyce L. en

Grado:

We are so grateful to everyone we worked with in Iowa for our Uhaul rental. They had the equipment we requested. I spoke with them beforehand to make sure they had what we needed. Upon arrival, everything went so smoothly. Thank you so much! The only problem would be with the central reservation system and statements that they could not confirm our reservations. We had a limited time period for moving and needed the equipment we requested. Contacting the specific location is the only way to make sure all goes smoothly.

julie c. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

El cliente no dejó un comentario.

Jennifer S. en

Grado:

El cliente no dejó un comentario.

clay h. en

Grado:

I am furious that my reservation was to pick up in Ames Iowa and upon your confirmation call I had to travel 25 miles one way to Ankeny Iowa to pick up the trailer. The location was "junky" and not well kept. The attendee was very nice and cordial.

Juan V. en

Grado:

El cliente no dejó un comentario.

Jared L. en

Grado:

El cliente no dejó un comentario.

Michael P. en

Grado:

El cliente no dejó un comentario.