Comentarios del cliente para Arch Village Exxon

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Arch Village Exxon

Grado total:

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sylvia J. en

Grado:

El cliente no dejó un comentario.

Debra S. en

Grado:

Everyone was friendly and professional. This was a very easy, no issues experience! Would definitely use this location UHaul service again!

Linwood T. en

Grado:

Good experience from beginning to end. I would highly recommend renting from this location.

Martha N. en

Grado:

Rental truck ready for pick up. Professional service processing in and out. I would recommend this u-haul location. Thanks for the excellent service.

Christine E. en

Grado:

Excellent customer service. Thank you for a cheerful, friendly experience. Highly recommend.

PHILLIP B. en

Grado:

Lady was very nice and professional

John U. en

Grado:

El cliente no dejó un comentario.

Donald T. en

Grado:

Excellent customer service. In and out quickly. They were very organized which I appreciated due to schedule.

Daniel C. en

Grado:

This location was ok but my overall experience was very poor. I do not want to use U-Haul again. I reserved a 15 foot truck for 8am this morning at 8600 Midlothian Turnpike. I get there to pick it up and the app said I have go come back at 10am to get the key even though they were supposed to leave it out for me. So I call and they said that the manager forgot to leave the key out so I have to come back at 10am and that I'll get $50 off the cost. So I go back at 10am, still no one there. I call back again and no one can figure out why it isn't working so I say screw it, just reserve one at a different location. So they do but they say that there is only a 10 foot available and give me a mileage discount because of this trouble ($0.59/mile). I get there and they have a 15 foot available but won't except the discounts that were given to me... I already wasted the first half of the day just trying to get a truck so I said fine, I'll fight this another day. I will be making several phone calls to resolve this issue. This service was unacceptable and will not get a good review from me.

Teresa I. en

Grado:

Easy access good service

Joseph J. en

Grado:

The van was ready to be checked out. The paper was short and smooth. It was same with the checking in process. I also think the rental rate was reasonable.

eric L. en

Grado:

Highly recommended! Quick, efficient, attentive, friendly service at check out and check in. Our van was clean, had very low mileage and everything worked perfectly. They also have a wide selection of equipment.

Amanda P. en

Grado:

Everything was fine until I returned the car. I assumed that since they told me the tank was full that even though it was a little below the line, it was just the way the gauge was set up. I drove the vehicle 8 miles. They confirmed I drove it 8 miles. They still charged me $8 when I returned it because it wasn’t “full” even though the gas gauge literally didn’t move. There are other companies. It’s not worth the hassle to rent from U-Haul if this is how customers are treated.

Amrinder S. en

Grado:

El cliente no dejó un comentario.

TY W. en

Grado:

The van was very dirty

glenn G. en

Grado:

Nothing to change...was a life saver for us.

Shane C. en

Grado:

The staff was courteous and efficient. The van was well cleaned and in excellent working condition. Overall my experience here was very good.

MARK M. en

Grado:

El cliente no dejó un comentario.

Sandra M. en

Grado:

Everything went smoothly and the customer service was great.

Jarell R. en

Grado:

The customer service wasn’t great , and I put way more gas in the uhaul during return and when I asked David about a possible refund on the money he had nasty attitude . I filed a complaint also .

FJ H. en

Grado:

all good!

Tamara D. en

Grado:

It was hot and the AC was not working but the customer service was great and appreciated

Debra V. en

Grado:

Outstanding service!!!

Clovis K. en

Grado:

El cliente no dejó un comentario.

anthony C. en

Grado:

El cliente no dejó un comentario.

Phyllis E. en

Grado:

Great experience. Easy check out and check in. Very customer friendly!

Sarah D. en

Grado:

The manager guy was very rude as well as the lady that worked at the location. She called twice and harassed my daughter claiming that they were going to charge an extra day claiming that we were a day late when we had not even gotten close to the return time. I suggest teaching them better customer service. We will not return to that location.

kim W. en

Grado:

It is so hard to read gas gauge.

Mark W. en

Grado:

Everything was good.... the lady working that day was a joy to do business with

MARK P. en

Grado:

El cliente no dejó un comentario.

Christopher S. en

Grado:

El cliente no dejó un comentario.

Rob M. en

Grado:

The night before our rental, the pickup location was changed to this Exxon which was further away, but everything about the pickup was great. The gentleman at the Exxon was extremely professional and friendly, the truck was ready and exceptionally clean and the rental was quick and easy. While helping us, he also was fielding service customer calls and he was helpful and flexible with them. I would highly recommend this station for uHaul rentals AND service.

Ryan L. en

Grado:

El cliente no dejó un comentario.

Elisabeth B. en

Grado:

Great customer service!

Richard G. en

Grado:

El cliente no dejó un comentario.

Sharon R. en

Grado:

El cliente no dejó un comentario.

Jerry D. en

Grado:

El cliente no dejó un comentario.

James N. en

Grado:

Easy transaction and the gentlemen at the Exxon where very helpful and pleasant.

Eric H. en

Grado:

El cliente no dejó un comentario.

Christopher R. en

Grado:

El cliente no dejó un comentario.

Jason K R. en

Grado:

El cliente no dejó un comentario.

Padraig B. en

Grado:

I was charged a fee for the truck for 3 days and 50 more miles than I used. I was told that was the fee, and they couldn't lower the amount. When I called to order it, I told them I needed it for only one day. THEY came up with the mileage, even though they didn't ask where I wanted to drop it off. I don't like being charged for time and miles I don't use!

Patricia T. en

Grado:

The van I rented had an odor of vomit...the store had no ac and it was unbearable hot

belinda M. en

Grado:

Very friendly customer service

LEONARD P. en

Grado:

Best experience ever! Highly recommend!

Jacob B. en

Grado:

El cliente no dejó un comentario.

philip H. en

Grado:

The service lady is excellent. She is trying her best to help, but she was the only one in the store so we had to wait.

Gordon M. en

Grado:

No AC inside building on a hot day. Everything else was fine.

Sean C. en

Grado:

El cliente no dejó un comentario.

Barry V. en

Grado:

The clerk was as helpful as possible but very overworked. She was expected to wait on gas customers and U-haul returns and rentals at the same time. She tried to help me but "its up to district management" and they we not available.

Sam N. en

Grado:

El cliente no dejó un comentario.

barbara R. en

Grado:

El cliente no dejó un comentario.

Travis K. en

Grado:

It’s a gas station. The guy was really helpful and got me in and out quickly. I say it wasn’t clean not because it was dirty, but this was an older building and was a gas station.

Janet D. en

Grado:

El cliente no dejó un comentario.

Cheryl D. en

Grado:

El cliente no dejó un comentario.

Kathy C. en

Grado:

Nothing to improve. Great service and friendly employees at this location

William E. en

Grado:

El cliente no dejó un comentario.

Laura G. en

Grado:

El cliente no dejó un comentario.

Tasha G. en

Grado:

El cliente no dejó un comentario.

Mackinsey F. en

Grado:

Employees were very friendly and helpful!

Carol L. en

Grado:

El cliente no dejó un comentario.

Molly K. en

Grado:

Just a small gas station to drop off at but the woman helping me didn't usually work Sat's. She couldn't have been more helpful & super nice when I couldn't find my wallet & just full of information for me!

Phillip C. en

Grado:

El cliente no dejó un comentario.

Andrew D. en

Grado:

El cliente no dejó un comentario.

BERNARD P. en

Grado:

El cliente no dejó un comentario.

Marcia B. en

Grado:

El cliente no dejó un comentario.

andrea M. en

Grado:

El cliente no dejó un comentario.

DAVID F. en

Grado:

worst uhaul experience i ever had & will never by gas there either! Will never rent from that location again. Staff was outrageously maddening, and David in particular wholly lacks business acumen, social skills and manners. p

Phillip G. en

Grado:

El cliente no dejó un comentario.

Richard W. en

Grado:

El cliente no dejó un comentario.

Pierre R. en

Grado:

Honor photo proof of mileage.While minor,the representative was not able to override the system even though I had timestamps and photos indicating mileage at time of rental.

Senita S. en

Grado:

Very patient when I went to pick up the truck. System down during the return. They were very apologetic about it.

jamal H. en

Grado:

El cliente no dejó un comentario.

Gena H. en

Grado:

The staff was very helpful and accommodating. I would definitely use them again.

Patrick G. en

Grado:

El cliente no dejó un comentario.

Karen R. en

Grado:

The girl there didn't go over details and just didn't have time for me once I decided the insurance. I put gas in the truck and was charged almost 30.00 more when I turned it in. It was on full and they said it was on 3/4. It wasn't, I will never rent from u-haul again even if I have to pay more to rent somewhere else! I've always used u-haul but no longer.

John H. en

Grado:

El cliente no dejó un comentario.

janet M. en

Grado:

I do not recommend this location for renting

Lori P. en

Grado:

El cliente no dejó un comentario.

Karan V. en

Grado:

This is for uhaul not this location. You need to explain how your pricing works better. I booked a uhaul and expected to pay from the estimates about $150 and nearly paid $300. This is ridiculous.

glenn D. en

Grado:

El cliente no dejó un comentario.

Terry Z. en

Grado:

Owner was very friendly and made it easy to check in and out. He explained my charges very well also. The location is very busy with gas and mechanic shop so parking is limited. You have to park in the adjacent lot which isn’t a big deal but thought I would comment on it sontou jave the information.

Janet C. en

Grado:

El cliente no dejó un comentario.

Rebecca B. en

Grado:

She was very helpful!

Deborah W. en

Grado:

Went above and beyond to assist us!! Very friendly, efficient, & kind. Clementine was very personable & professional!!

John S. en

Grado:

El cliente no dejó un comentario.

Gregg J. en

Grado:

Fast, easy and convenient.

BRENDA C. en

Grado:

El cliente no dejó un comentario.

Horace D. en

Grado:

El cliente no dejó un comentario.

Jennifer J. en

Grado:

El cliente no dejó un comentario.

Cindy H. en

Grado:

El cliente no dejó un comentario.

Lennie R. en

Grado:

When I picked the vehicle up, the floor in the cargo area was dirty. It had been swept out but it needed to be mopped as well. The drop off location “did me a favor” by not charging me. I informed them of the situation and even told them that I had pictures to prove my point.

Terri P. en

Grado:

Nothing. A man at the Exxon station who was the U-Haul rep came out to meet me, helped me position truck to put gas in it, parked the truck for me and took care of the paperwork very expeditiously. He was kind, polite and more helpful than he needed to be.

Cooper B. en

Grado:

El cliente no dejó un comentario.

evelyn W. en

Grado:

The personnel was very friendly and professional.

Michael W. en

Grado:

Vehicle was extremely dirty. Inside and out. Staff were very helpful. However the vehicle was dirty beyond imagination dirty. The cabin was dirty as well as The cargo area. Even the outside of the vehicle was filthy. I was embarrassed to drive the vehicle.

Kimberly H. en

Grado:

El cliente no dejó un comentario.

Floyd H. en

Grado:

El cliente no dejó un comentario.

Shamika H. en

Grado:

El cliente no dejó un comentario.

Thomas B. en

Grado:

El cliente no dejó un comentario.