Customer Reviews for Aransas Pass TOTAL Storage
(Distribuidor de U-Haul del vecindario)

161 comentarios

2003 Marshall Ln   Aransas Pass, TX 78336

(361) 226-3626

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 11/28/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(361) 226-3626

2003 Marshall Ln
Aransas Pass, TX 78336

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 11/28/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

I have yet to receive my refund. The agent sent me a check under my home towns name. I have tried contacting him with failure.

Warner R. 
Clasificación:
5.0

Donna was very accommodating

Johannes B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbie O. 
Clasificación:
5.0

Don't screw your Tennant's over just because she didn't want to get in bed with you. All your sexual harassment wasn't appreciated at all.

Megan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaelyn S. 
Clasificación:
3.0

Amount that was required to be deposited was over $100 more than the online quote. I returned truck in less than 2 hours. The receipt says amount would be refunded to my card, but still has not been.

Amanda D. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANKLIN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla M. 
Clasificación:
5.0

They even adjusted our mirrors.

Terry H. 
Clasificación:
5.0

These guys saved the day. Very nice and helpful. Thanks so much.

JOEL P. 
Clasificación:
2.0

We said the tires didn't look up to a 1400 mile trip. Said not their problem. They only rented uhauls did not service them. The air pressure of the tires was suppose to be 65 psi they were 45 psi. The latch to hold the door open while loading was either installed wrong or bent so far it was unusable.

Harry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Britney B. 
Clasificación:
5.0

Nada

Frederick B. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert B. 
Clasificación:
5.0

The man that owns the business was extremely helpful and started the vehicle for us so it would be cool and adjusted my mirrors. He was awesome.

Marce B. 
Clasificación:
3.0

El cliente no dejó un comentario.

cythina S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronny H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin E. 
Clasificación:
4.0

Customer service was top notch... The Uhaul itself not so much. We hit some rain during the move and the uhaul leaked and I had wet clothes that mildewed and had to be thrown out, my heater and blender were soaked and had to be thrown away.

tanya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary T. 
Clasificación:
2.0

Two employees, one was very kind and helpful, however the guy in charge was rude and unpleasant. Was made to feel uncomfortable for the 35 minutes we had to wait while he was on the phone.

Karli G. 
Clasificación:
4.0

When someone makes a reservation be sure and honor the time and place for pick up and drop off and availability of equipment at particular locations. My experience was a nightmare and I think UHUl's customer service lacks... I'm not sure I will ever use UHaul again. Sincerely. Ronald Anderson

Ronald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
3.0

It takes me 5 hours to pick up my truck and tow dolly. Needs re-training. They just keep charging me the equipment and insurance without asking if I will get insurance from them.

Ernesto G. 
Clasificación:
4.0

Do not order supplies from U haul. I rented the truck for Friday and the supplies showed up on Sunday.

Christopher J. 
Clasificación:
5.0

The gentleman running the operation was nice and friendly but I'm guessing dementia or alzheimers is creeping into his life. (my mom was the same) What should have been a quick and easy pickup turned into an hour long transaction.

Pam M. 
Clasificación:
3.0

To much hassle to rent a car hauler

JERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sergio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacinto M. 
Clasificación:
5.0

Everything was great but we did return the uhaul 1 day early and wish we would have been refunded for that day

WARREN G. 
Clasificación:
4.0

in spite of the internet being down the rental went just fine. just took a little longer to complete is all. great job

ROBERT L. 
Clasificación:
5.0

Nada

Frederick B. 
Clasificación:
5.0

Excellent gentleman that helped me out I arrived 9 minutes before closing and he still took his time to to help me out and stayed way beyond his work scheduled he literally saved my day because that evening I received call that my mother had an accident and passed away but I was still able to move my stuff and leave back home so thank you for taking the time to help me out

Georgia H. 
Clasificación:
5.0

Nada

Frederick B. 
Clasificación:
5.0

Nada

Frederick B. 
Clasificación:
1.0

Took 1.75 HOURS to get a 5x8 enclosed trailer. Trailer door is not 5' wide which was critical in my situation. No mask on employee.

PATRICK G. 
Clasificación:
3.0

The overhead lights in the back of the boxed in truck didn't work. It was difficult to see inside of the back of the truck while loading since we were loading the truck at night.

Richard F. 
Clasificación:
1.0

The office has lots of political things up and it felt like an uncomfortable environment. He was very slow despite having completed everything online. Also the truck had a light on regarding the tire that stayed on the entire time.

Laela E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe S. 
Clasificación:
1.0

The gentleman took one hour to get my paperwork done and I'd already done everything online.

Yvonne M. 
Clasificación:
5.0

Nada

Fred B. 
Clasificación:
5.0

Nada

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis M. 
Clasificación:
4.0

Staff needs more training on your operating system to process rentals efficiently. I was there for almost an hour. Only 2 customers ahead of me

Marvin L. 
Clasificación:
2.0

I believe the trailer brake were not functional

Bryan F. 
Clasificación:
5.0

Nada

Fred B. 
Clasificación:
5.0

Nada

Frederick B. 
Clasificación:
5.0

Nada

Frederick B. 
Clasificación:
5.0

Thank you for a great experience!

Jana S. 
Clasificación:
5.0

Nada

Frederick B. 
Clasificación:
5.0

My second time go around at this location. Terry were very attentive in making wure everything went like it was suppose to happen.

Philip L. 
Clasificación:
5.0

The address I was sent to for returning a one-way UHaul was not a UHaul location. I happened to find this location myself. The gentleman running the location was incredibly helpful and kind enough to take back the vehicle without question despite the fact he was in the midst of resolving a computer problem. Really helpful.

Laura F. 
Clasificación:
2.0

Training employees on coverages and editing contracts. It normally takes maybe 10 minutes with a uhaul rep, this time pick up took 45 mins , drop off took 25mins. And there was no wait , just terrible.

Jonathan G. 
Clasificación:
5.0

Nada

Fred B. 
Clasificación:
5.0

Nada

Fred B. 
Clasificación:
5.0

Service at Aransas Pass Total Storage was excellent. This facility is well equipped. Terry at this location was very helpful

jim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

david S. 
Clasificación:
2.0

I originally rented a 20 foot trailer when I was picking up the trailer the manager told me I could get a 26 foot trailer for the same price. I said only if it was the same price I would get it. He said yes so I switched trailers. After I left I realized I was charged $33 for the bigger trailer. Then I realized the mileage wasn't reported correctly so I was charged another $13 at drop off because at pickup it wasn't put down right

Addie K. 
Clasificación:
5.0

Excellent service and equipment. Very friendly people. Always have been.

James K. 
Clasificación:
5.0

Nada

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie H. 
Clasificación:
5.0

Nada

Fred B. 
Clasificación:
5.0

The owner and his wife were so kind and down to earth. It was just nice visiting. Fine trucks too!

Erin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jewell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christoph R. 
Clasificación:
5.0

Nada

Fred B. 
Clasificación:
5.0

Nada

Fred B. 
Clasificación:
3.0

Great service

Ashley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug P. 
Clasificación:
5.0

I received a telephone call from U-haul at approximate 2:30 pm on the due date inquiring about the trailer return - "Where was it?". We had returned the trailer at approximately 11:30 am on the due date with a scheduled return of 12:00 pm. I guess the return location had not entered the return in the system yet. I explained to the caller that I had a signed note from the returning location noting the time returned. The returning location was very friendly and the owner was very helpful.

Steven L. 
Clasificación:
2.0

These guys do not have it together...nice people just not very organized. 24 hour rental brought back the same day. Got an email from uhaul the next day asking when my truck would be returned??? What are you kidding me. Drove back to the rental place. They hadn't checked the vehicle in. So finally after screwing around for 30 min trying to use the uhaul system I got charged for 2 days. Had to get ahold of the area manager to refund the extra day they charged me....place is a Circus... clean storage facility.

Joshua A. 
Clasificación:
4.0

We returned the trailer after one day and where still charged for two days.

Jimmy H. 
Clasificación:
3.0

El cliente no dejó un comentario.

kristina L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Agnes H. 
Clasificación:
3.0

It takes waaaaaay too long to rent anything. I did not have a reservation, and he told me that he had to enter one first???

James R. 
Clasificación:
4.0

Cut down on the paper work

tom S. 
Clasificación:
5.0

Nada

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

The poor guy couldn't get the site up. It was down. So he called on his phone and we did it over the phone! It went very well. He was frustrated but it was all ok!! We were good!! We got it and on our way!!

Teresa C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli L. 
Clasificación:
4.0

Everything went good nothing really to improve.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
4.0

Repair and maintain your trucks.

Keith I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry H. 
Clasificación:
1.0

Don't leave people stranded on the side of the road for 4 hours! Then the next morning keep us waiting for another 2 hours. We had 2 flat tires on the car hauler (separate times) 1st time I paid out of pocket 2nd time we sat for 4 hours waiting for help; a severe storm came so we had to drive 15 miles on a flat and got a room. This was the worse experience I've ever had with renting from a moving company. I suggest for Uhaul to make sure ALL RIMS and Tires are not damaged at all and make sure they can have help to someone in a timely manner. It's not a good feeling sitting on the side of a road for so long with no food, drink or a bathroom!

Sandra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
4.0

When I returned the truck there was an area manager who ignored me as I was waiting for the person who worked at that location to finish with the customer he was with. As he left I asked aren't you a manager he replied yes just doing an audit and then left. I'm sorry as a manager myself in a service industry I couldn't and wouldn't ever ignore a customer.

Robert L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stanley B. 
Clasificación:
4.0

El cliente no dejó un comentario.

STANLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba