Customer Reviews for Aqua Bay
(U-Haul Neighborhood Dealer)

572 reviews

1157 Midland Ave   Kingston, ON K7P2X8

(613) 417-3086

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(613) 417-3086

1157 Midland Ave
Kingston, ON K7P2X8

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

It was not my preferred pick up location, but the young gentleman was very friendly and assisted with the hitching of the trailer to my vehicle.

Grant Chaplin 
Rating:
5.0

Excellent staff and very friendly. Thanks

James Henderson 
Rating:
1.0

one of the stop light wasnt working and there was no back chain to hook up to the car, he gave it to my driver unsafe!

Dakota Robbins 
Rating:
5.0

Customer did not leave a comment.

SCOTT BRETHOUR 
Rating:
4.0

Customer did not leave a comment.

Robert Ouellette 
Rating:
5.0

Amazing customer service at pick up and drop off. Thank you so much for making my life easier.

James Hennessy 
Rating:
5.0

Excellent, thank you

Robin Morrin 
Rating:
3.0

Customer did not leave a comment.

Kurtus Swain 
Rating:
5.0

The trailer had some frozen mud on the floor. I had to remove most of it before loading so it wouldn't be transferred to the furniture. When I returned with the trailer it was very difficult to undo the hitch. The turn knob needs to be lubricated. I needed to call someone to help me unscrew it (the location was closed when I returned the trailer). First time this has happened, so hopefully it will be better next time.

Nicholas Holvey 
Rating:
4.0

Very helpful staff

Michael Cooke 
Rating:
5.0

Customer did not leave a comment.

Jason Page 
Rating:
5.0

Customer did not leave a comment.

Paul Melim 
Rating:
5.0

Service was exemplary.

ben radcliffe 
Rating:
5.0

Customer did not leave a comment.

thomas Trousdale 
Rating:
5.0

Customer did not leave a comment.

phil ward 
Rating:
3.0

No Uhaul moving supplies outside just he vehicles. Had to go to different location to pick up supplies

Quinley Nichols 
Rating:
2.0

Took unit back a day early still waiting for billing adjustment

john mcmaster 
Rating:
5.0

The gentleman that helped was very friendly and made the transaction easy we will definitely use them again

Jeff Hall 
Rating:
3.0

Customer did not leave a comment.

jim silver 
Rating:
4.0

For repeat customers, not to have keep repeating addresses and driving licenses. Tks & BZ

John Michaud 
Rating:
5.0

Customer did not leave a comment.

ROBERT OKUM 
Rating:
1.0

Better uhaul signage

Niko Victorino 
Rating:
3.0

Customer did not leave a comment.

ROBERT SELLNER 
Rating:
5.0

everyone was friendly, helpful, and speedy. no suggestions!

Steve Ivits 
Rating:
5.0

Always book ahead! But this place is great for always having something on hand for last second walk in customers! Don't abuse that privilege but if in a pinch this location will most likely not let you down !

chris vandewater 
Rating:
5.0

Always friendly and got me hooked up fast. Thank you

Angela Herman 
Rating:
5.0

My first ever U-Haul experience. Simply fantastic.

EDEIGBINI OMOKHUDU 
Rating:
4.0

Great service at this location. However it was a bit stressful that uhaul could not garentee that I would get a trailer for the date and I time booked. I tried to book a month in advance but rhey would not commit until a couple of days before. Hard to plan a move !

John Graham 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Brown 
Rating:
5.0

Customer did not leave a comment.

DOUGLASGEORGE YOUNG 
Rating:
4.0

I was very surprised to get a call from a North Vancouver UHaul dealer 12 hrs before my rental in OTTAWA when it was booked months ahead I believe we were fortunate in even finding the equipment we booked although we had to drive an extra two hrs to get it again despite reserving months in advance They're was a serious disconnect between the central reservations system and the loca dealers I hope you are able to correct this

JP OConnor 
Rating:
5.0

thanks

Matt Mir 
Rating:
5.0

Keep up the good work

Peter Koppany 
Rating:
5.0

Customer did not leave a comment.

MARLAB WEINBERG 
Rating:
5.0

Customer did not leave a comment.

Brian Cumming 
Rating:
5.0

Customer did not leave a comment.

Brian Cumming 
Rating:
5.0

Were very accommodating to my needs for extra day 😀

J David Spence 
Rating:
3.0

Customer did not leave a comment.

SNCLavalinCOJonU Ubdegrove 
Rating:
5.0

Great info and assistance. I’ll be renting here often.

Ed Peterson 
Rating:
5.0

Very satisfied with the service. We have used dhal several times and frequently suggest it to our friends.

Thomas Taylor 
Rating:
4.0

Customer did not leave a comment.

Darrell Carnegie 
Rating:
5.0

Customer did not leave a comment.

Karen Fearon 
Rating:
5.0

Nothing in particular. Staff were excellent and very helpful/.

Warren Oda 
Rating:
4.0

There were a few blips in this rental due to the automation of the UHaul system now but the people at this location managed it beautifully and got me on my way. I will be back.

Paul GEMMELL 
Rating:
5.0

Customer did not leave a comment.

Fred Bene 
Rating:
4.0

Customer did not leave a comment.

sean Pemberton 
Rating:
4.0

Customer did not leave a comment.

Lech Adamin 
Rating:
4.0

Convenient, quick and on our way back to the 401.

Jeff Beaucaire 
Rating:
1.0

Our truck had two spots where it was leaking in the roof. It rained all day and our boxes were damaged due to the water. We ordered a dolly as well, but the location did not have one available when we picked up the truck. They said we had to drive to another location if we wanted one.

Sydnee Matthews 
Rating:
5.0

Customer did not leave a comment.

Roger Ouseley 
Rating:
4.0

Customer did not leave a comment.

David Brisson 
Rating:
4.0

Customer did not leave a comment.

Ken Crook 
Rating:
5.0

Customer did not leave a comment.

Ernest A MacNeil 
Rating:
3.0

Customer did not leave a comment.

Ken Munneke 
Rating:
5.0

Customer did not leave a comment.

CHASE ROSE 
Rating:
5.0

Customer did not leave a comment.

Karen Fearon 
Rating:
5.0

Customer did not leave a comment.

Robin Morrin 
Rating:
5.0

Great staff. The Lady was professional and friendly.

EDDIE SOLEDAD 
Rating:
5.0

The final location was great however the overall rental experience was absolutely horrible. Received multiple phone calls canceling and adjusting my rental. I booked a trailer a month in advance and as late as 3 days before scheduled reservation I was spending over an hour trying to solidify a trailer after being told the one I needed and booked was not available. I ended up having to settle for a trailer I did not want as they left me with no time to search out an alternate company. Very stressful and horrible experience.

Drew Fox 
Rating:
5.0

Customer did not leave a comment.

Shawn swayze 
Rating:
5.0

The helpline was very helpful. There should be some students discounts. It becomes difficult for student to afford the move.

Asif Mahfuz 
Rating:
3.0

Customer did not leave a comment.

Josh Janzen 
Rating:
5.0

The guys that took care of me were quick, efficient, clear with instructions and extremely professional. (I have to say that I chuckled when I returned the van. The one guy asked my approximate distance that I was going to travel, so I told him to the University, a couple stops, across the causeway, then back to the Uni than back up to AquaBay. He approximated my kilometres at 40. I had no clue so said, okay. When I returned the van, the kilometres were exactly 40. Not only is your staff all of the above positives, they sure know Kingston :) Thanks again for an amazing experience. So very much appreciate the great customer service.

Leslie Hurley 
Rating:
4.0

I hope this goes to the regional or national level as the location rep, Steve was amazing and is already aware of the points/suggestions below. I signed up online for a rental at 7am Apr 29 in the east end, on hiway 15 (Petro Canada) as that's where I live. My requested truck was only available at the Midland location (Aqua Bay) understandably as it was end of month etc. When I arrived at Midland/Aqua Bay around 7:30, I completed the online check-in and it told me the truck was at the hiway 15 location. I drove back to that location and pulled in to see an empty lot. The attendant there confirmed it wasn't there, so I drove back to the Midland location. Once there I had to call for assistance at 8:30. After holding for awhile the attendant reactivated my reservation time to 9am (said it expires 15 minutes after the res time, which is crazy, and likely inaccurate) and I completed the online check-in again. The red, visible key box was empty so I waited til 9 when Aqua Bay opened. They showed me a black side mounted key box on a black fence behind one of the trucks, where the key was. Also, the essential appliance dolly wasn't present in the truck. Thankfully the U Haul rep Steve was fantastic, and sent me to the Princess location where they loaned me one without delay. My day was to drive to Hamilton to pickup a 600 lb fridge and 300 lb wall oven as well as drop a patio table (4 stops plus 2 gas stops) so time was of the essence and so was the dolly. The registration/location fiasco and dolly pickup cost me 2+ hours so my day started after 9am and then ended at 3am. As mentioned, Steve was amazing, understanding and provided solutions throughout as well as a credit for my time and inconvenience. However, the sign out process and location display online could be problematic for many customers.

RYANJ BENNETT 
Rating:
5.0

Customer did not leave a comment.

Julie Lavigne 
Rating:
5.0

The people that helped us were super nice and kind Process was quick and easy I asked to switch to a closed trailer as it was raining , there was no issue and they even helped with the hook up

Adva Heler 
Rating:
5.0

Great customer service, nice equipment, no problems bringing my motorcycle all the way from Toronto. While I was returning the equipment I got a lot of help from. Area Manager of Uhaul . Highly recommend this location and Uhaul as your moving needs

Adrian Capraru 
Rating:
3.0

The first attendant could not get the electrical component to work. After 3 hours waiting and getting a diagnostic at canadian tire, they could not find anything wrong with my vehicle. The second uhaul attendant hooked up my trailer and the lights worked fine. But as I was pulling away... there was a horrendous sound and it felt like I'd wrecked my vehicle. I stopped and discovered I had a second trailer attached to my trailer. In the process, all the wiring was ripped out of my trailer. There was another delay while I waited for the uhaul technician to rewire the trailer. This process put me 4 hours behind.

Kathryn Kolkman 
Rating:
5.0

Customer did not leave a comment.

Leah Campbell 
Rating:
5.0

Customer did not leave a comment.

Brian Graham 
Rating:
3.0

Customer did not leave a comment.

Nicolas Pantieras 
Rating:
4.0

Everything was handled professionally. Would rent a trailer from them again.

Kristy Heriban-Nixon 
Rating:
5.0

Customer did not leave a comment.

Scott Carter 
Rating:
3.0

Customer did not leave a comment.

andrew green 
Rating:
3.0

Closed at three, had trouble getting thru to on the phone, finally did just as they were closing and got the info. Left everything in the drop box as instructed.

Warren Jones 
Rating:
3.0

Customer did not leave a comment.

John Michaud 
Rating:
1.0

I called the u-haul number a month in advance and spoke to a representative. They assured met that a uhaul member would be able to secure my SUV to the trailer to tow behind the uhaul truck. I emphasized that I have never done it before so I need someone who knows how to secure it safely and they assured me that this is part of the process. They ended up arranging for me to pick up my trailer at a pool store where the young employee has never done it before, was never trained, nor does he have insurance to do it. This ended up delaying my move by 2 hours in the end. The staff at the pool store ended up calling the manager on a Saturday and I waited in the parking lot for him to come. The trailer that had been initially reserved for me to take had a ripped securement strap and the manager had to replace the entire strap for it to be safe.

Hannah Markham 
Rating:
5.0

The guy doing the booking was extremely helpful and knowledgeable about the booking process. Equipment was in excellent condition and the experience was very good. Will definitely use this location/service again. And, will highly recommend them to anyone.

Randy Denis 
Rating:
5.0

The customer service and rate were excellent! The only issue was that there was no windshield wiper fluid in the truck. We didn't realise this until we were on the highway. This could have been dangerous if road conditions had been different.

anne walker 
Rating:
5.0

Customer did not leave a comment.

Marco Machado 
Rating:
5.0

Customer did not leave a comment.

Dale Allen 
Rating:
4.0

Customer did not leave a comment.

Sacchin Sharma 
Rating:
4.0

Customer did not leave a comment.

Richard Harding 
Rating:
3.0

Customer did not leave a comment.

Irene chisholm 
Rating:
5.0

Customer did not leave a comment.

Julie Byers 
Rating:
1.0

Customer did not leave a comment.

brady monk 
Rating:
5.0

Customer did not leave a comment.

Marc Savard 
Rating:
5.0

Customer did not leave a comment.

SNCLavalinCOJonU Ubdegrove 
Rating:
5.0

Keep doing what you’re doing. Excellent experience with this location.

Randy Denis 
Rating:
5.0

Customer did not leave a comment.

Chris Kennedy 
Rating:
5.0

Friendly and fast service. Lots of room to maneuver trailer. Great online booking system

Roman Szumski 
Rating:
5.0

Customer did not leave a comment.

Claus Bredschneider 
Rating:
5.0

Customer did not leave a comment.

Brad Lines 
Rating:
3.0

We had a severe problem during our moving since we had to keep all furniture in the truck for a night and UHAL did not let us book the truck for more than one night, even though we approached them very early. I hope you can find a solution for people like us who need a truck for more than a night during the end of August and at the beginning of September.

Mohammad Akbari Varnousfadera 
Rating:
4.0

The safety chain hooks were too small for my vehicle's yoke. The UHaul rep and myself had to spend some time to come up with a work around, where we managed to pass the chain through the yoke and back onto itself. The yoke on my Honda Pilot is not excessively thick, in fact a F-150 also there, appeared to have the same thickness. This cannot be a new problem, dealers should be informed of a solution.

Graeme Watson 
Rating:
5.0

Customer did not leave a comment.

Vincent McRae 
Rating:
5.0

Customer did not leave a comment.

Doris Woodcock 
Rating:
4.0

Customer did not leave a comment.

Corey McCallum 
Rating:
5.0

Customer did not leave a comment.

Steve Patchett 
Rating:
5.0

The staff member named Cole was outstanding. Our trailer did not arrive back on time from the previous renter and it caused a lot of problems for us as we had a 4 hour drive ahead of us . Cole was calm, professional, efficient. His communication skills were outstanding and he was empathic to our situation. 10/10 for Cole and I will rent from this location again. Thank you

Marian Flannery 
No reviews have been submitted for this location.

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