Customer Reviews for Appletree
(U-Haul Neighborhood Dealer)

69 reviews

409 Main St W Unit B   Grimsby, ON L3M1T1

(905) 309-6588

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(905) 309-6588

409 Main St W Unit B
Grimsby, ON L3M1T1

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

GLENN M. 
Rating:
4.0

Have trucks filled with full tank of gas when picking up

don S. 
Rating:
4.0

this was VERY expensive for us.. I've never paid this high before.. will have to take this into consideration IF we will return or not... we have rented many times & this was a shock for us when we received bill over $ 200

Januario S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

elizabreth R. 
Rating:
5.0

Customer did not leave a comment.

RONALDE P. 
Rating:
5.0

Excellent service !

rick M. 
Rating:
5.0

Customer did not leave a comment.

bahman A. 
Rating:
5.0

Customer did not leave a comment.

Laura J. 
Rating:
5.0

People are are great to deal with and it was very convenient for me. Thank you

MICHELE K. 
Rating:
5.0

I was very satisfied

Edward G. 
Rating:
4.0

Your new employee needed more training but he tried his best. I give him full marks.

LINDA S. 
Rating:
5.0

Good service.

nahid F. 
Rating:
4.0

The parking area offered was too busy and I was worried about my vehicle. Cell phone check in is inconvenient for those not comfortable with using them. Check in was an unnecessary hassle. Especially the scanning of the drivers license. The scanning should be done on U-Hauls equipment. Everyone at the location was polite and friendly though.

Richard V. 
Rating:
4.0

Customer did not leave a comment.

tom M. 
Rating:
4.0

Good people running the place. Helpful and informative.

alfonso C. 
Rating:
3.0

Gas gage could be on full... rather than three quarters... but I know that that is a scam that all rental companies employ

MARTIN K. 
Rating:
2.0

I made a reservation for 9 AM and the rental location did not open until 9:30 AM. Here's some advice for you: 1) Update your reservation website to show accurate office open and close times. 2) Update your reservation website to only display rental locations that are actually operating. I initially made a reservation in my local town of Beamsville, only to find out later that I had to contact your Hamilton office to make different arrangements because the Beamsville location was not longer renting your trucks. Why did you show Beamsville as an option if the place was closed? Also, I was given no credit for the additional distance that I had to drive to and from my house in Beamsville to rent a van from the next nearest location in Grimsby (20+ km each way). Gee, thanks. 3) If a customer like me is forced to wait an extra 30 minutes to pick up their rental because the rental office was not open when you said it was, don't treat me like garbage for requesting an additional 30 minutes to return the vehicle. While your Hamilton team agreed to give me the extra 30 minutes, they acted like they were doing me the biggest favour. In summary, my experience renting with Uhaul was awful, more expensive than I planned and irritating in multiple ways. In the future, I will only rent a truck with Uhaul if no other options are available. You stink, full stop.

Nino D. 
Rating:
1.0

I had originally booked my rental at another location and 'corporate' changed it to this location. The location was not open at the reserved pick up time which delayed my move by 1 hour. When we got our truck, the office had given the lockbox code to someone else who was renting so that she could move our truck out of the way. Therefore if there were any, which I highly doubt, cleaning protocols which had been completed on the truck's interior, they were no longer applicable. Totally unacceptable experience and will not use UHaul again.

Ralf M. 
Rating:
3.0

Customer did not leave a comment.

Anna D. 
Rating:
3.0

Customer did not leave a comment.

Michelle P. 
Rating:
4.0

Parking seems limited, and not clear where best to park to ensure trucks can freely leave and enter the lot. Perhaps best to identify where one should leave their car when picking up a truck.

GARY D. 
Rating:
1.0

My first Uhaul experience was a bad one! They waited to till a day before my trip to tell me my pickup location and time had changed. New location was more than 30 mins away and and 4 hour time change difference. This messed up all my plans for the day. To make matters worse, they provided me a wrong truck size, and I had to wait for sometime to get the needed size. Bad bad experience.

Samuel S. 
Rating:
4.0

Customer did not leave a comment.

Courtney T. 
Rating:
5.0

Customer did not leave a comment.

Grant R. 
Rating:
3.0

I had to do all the self check out work, or face an additional fee which was not disclosed when I did the original booking. It was a bit of a pain and their was nobody at the site to to check me in.

Christopher M. 
Rating:
5.0

Thank you 🤗

HAYDONROSS I. 
Rating:
5.0

Nothing. Second time that I rented a truck at this location and the staff are very friendly.

MANNY M. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

Small but very efficient location. Staff/owners were very courteous and helpful - we even bought their homemade cabbage rolls. Would definitely recommend this location.

Gregory D. 
Rating:
1.0

Nothing about my Uhaul experience was positive. Pick up location, truck size, and drop off location was incorrect. Uhaul acted like this was my problem to figure out every step of the move. For a moving company, my move was stressful because of Uhaul. Still waiting for money to be returned

Susan M. 
Rating:
5.0

Great place

TENGIZ K. 
Rating:
5.0

Customer did not leave a comment.

leen F. 
Rating:
5.0

The dealer was very courteous and helpful .

MICHAEL P. 
Rating:
5.0

None

Abdulla J. 
Rating:
3.0

The Uhaul app for pick up before hours sucks. Primarily because it doesn't work. Had to wait for staff to come and do it the old fashioned way.

Adam H. 
Rating:
3.0

Seats were dirty and cabin not sanitized. Please follow covid policies.

Cesar F. 
Rating:
4.0

Customer did not leave a comment.

Marty B. 
Rating:
5.0

Customer did not leave a comment.

TODD S. 
Rating:
3.0

The van was dirty inside and it smelled from the moment I got in thete

tammy T. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

I tried to book my rental on-line but had difficulty with the system so I called the location. the person who helped was extremely helpful and made the process simple straightforward and pleasant. I will certainly rent from this location again next time I need a vehicle and will recommend them to others. Thank you.

rhona W. 
Rating:
5.0

Appreciate customers service in the store

Maya M. 
Rating:
5.0

the van was new and great to drive and really good on gas consumption. All around pleasure to drive

Reinhard R. 
Rating:
3.0

I fully expected the cab of the cube truck to have been disinfected with the COVID regulations. Not only was it not disinfected it was not clean. The interior of the trailer had not been swept out in a while and there was garbage in there from before our rental. We have used UHAUL MANY times over the years and I found the mileage expensive this time. The COVID non compliance was very disappointing and I should actually report you. I do feel we should be compensated for this.

sylvana O. 
Rating:
2.0

I'm very disappointed in the overall experience that I had with U-Haul it was a complete nightmare starting off with messing up on the size vehicle to renting the storage I will never use your company again..

kerrie S. 
Rating:
5.0

Customer did not leave a comment.

mirko I. 
Rating:
4.0

Had to sweep out the truck, floor was littered with cardboard and about 3-4 hangers

Cameron V. 
Rating:
5.0

I had an issue with the truck because the previous renters had smoked in the cabin. It made for an unpleasant first few days.

Byung C. 
Rating:
5.0

Customer did not leave a comment.

Shelley B. 
Rating:
5.0

Customer did not leave a comment.

MANNY M. 
Rating:
5.0

There was nothing negative with the retailer or equivalent. Excellent!

Kim M. 
Rating:
5.0

Great service. Very easy process.

Paul D. 
Rating:
1.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Very pleased with the entire process, the lady at apple tree was an extreme delight to deal with 5 out 5 .

johnnes B. 
Rating:
5.0

Contactless drop off.

Phillip R. 
Rating:
4.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Jamie V. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Great service quick and easy

Rob O. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

C. Michael O. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
3.0

Customer did not leave a comment.

Jennifer L. 
Rating:
4.0

Customer did not leave a comment.

Deborah A. 
Rating:
5.0

We have rented from this location in the past and will do so again. They never fail to impress.

Royden B. 
Rating:
4.0

Customer did not leave a comment.

Christine S. 
Rating:
3.0

It took me 1 hour to get approved when I came to pick up the vehicle. The truck smelled awfully inside.

Volodymyr K. 
No reviews have been submitted for this location.

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