The parking was very small for a larger truck. When I arrived there weren't any reasonable spots. Once I finally got the truck into the best spot I was able one of the workers came out and asked me to instead back it into a different spot that was very awkward to access. I am happy to be reasonable but frankly once I've dropped the truck in a spot that should be the end of it. Would have been better waiting to do an after hours drop.Shawn K.
Customer Reviews for Appletree
(U-Haul Neighborhood Dealer)
Grimsby, ON L3M1T1
Servicios en esta ubicación:
- Mon–Sat10 a. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Laura K.
The van fit the bill we needed, especially with the wood slats and floor hooks as needed tie-downs.craig T.
improve check out time. Takes a lot of time to processdave C.
El cliente no dejó un comentario.Alex M.
the first 10' truck we were assigned had a soft back tire, which i learned from the LED message on the instrument cluster when i turned on the engine ... and the cab had a great deal of water sloshing around on the floor and in the cup holder. i'm sorry i do not have the number of that vehicle. i asked for another 10' truck and the second one (TM3778M) was excellent.jagg C.
El cliente no dejó un comentario.scott H.
El cliente no dejó un comentario.Peter S.
El cliente no dejó un comentario.kofi D.
Picked up at the counter and staff (Nada) was very friendly and helpful with the rental. Local agent which is very convenient for small town business.Wendy B.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.edward S.
Charges were not as explained before pick up as they were at drop off it was mentioned charges for kms not miles no mention of 4.00 charges if credit card was used no mention of $1.00 environmental fee and why are taxes charged on mileage charges why are trucks in miles not kms very MISS LEADINGRICHARD K.
El cliente no dejó un comentario.Bozena W.
El cliente no dejó un comentario.Francisco S.
El cliente no dejó un comentario.Philip H.
This was the 3rd reroute for my one way rental pickup THAT I HAD TO GO TO. You would think that after the first there would be some effort to accommodate me...not me accommodate U-HaulJames G.
El cliente no dejó un comentario.peter W.
El cliente no dejó un comentario.Rahim S.
You did not have the equipment I reserved. When I called your company you told me to go the another location a city away to grab the equipment. When I arrived at that location I was told they are all sold out. I called customer service again, I was then sent to a third location. I'm was told on the phone I could drop the equipment off with the van at the original location, but was then told on location that I had to come back if I wanted to rent the equipment. All in all hours of my booked elevator at my condo were spent working for uhaul driving around paying for kilometres I didn't need to use. I will not be using uhaul again. I should have listened to a friend that told me I would regret it. Very poor service. Very poor organization.Dave P.
El cliente no dejó un comentario.Alex M.
El cliente no dejó un comentario.todd G.
The lock for the key was pretty hard to openJoelle G.
El cliente no dejó un comentario.NANCYL B.
El cliente no dejó un comentario.Patrick R.
We were the first people to come pick up the truck, and the only people in the place for the first 20 minutes, and it took 45 minutes to get this reservation completed. Asked for the reservation to be emailed and called 4 times requesting this. It never occurred, nor any follow up. The truck was on empty when we picked it up. Instead of finishing with us, she went to here second and third rental customer.Ann C.
Owner of Appletree is absolutely amazing. I would go back to this location if I needed to rent again.Pat Z.
Nothing it's all good.john L.
Hard to say, the rep was very nice and service oriented, The vehicle did very well on the road and was very clean. Maybe offer a discount for the next rental...miguel B.
The woman who handled my order was extremely professional and courteous.CHRISTOPHER M.
Get a representative that will represent the name of the company better.Scott H.
Although the truck we rented worked and we were able to get moved efficiently it sounded very rough and if I had been using it for a long distance I would have been reluctantHenry R.
El cliente no dejó un comentario.Steve K.
El cliente no dejó un comentario.bruce R.
I had issues with the rear door. I tested it when I picked up the truck and it worked fine. Got it home and loaded the truck and the rear door jammed. Spring/pulley let go. Called roadside assistance as per the sticker. Used automated call back. When called back, I was on three different levels of hold for 10minutes. Finally thought I got through, or so I thought and was disconnected. Went to fill out online instead. Filled out form at 9pm. Service tech showed up at 11:30pm. Worked until 1am. Sort-of fixed the rear door. It worked one time and then jammed again. Apple tree location was good. Service person was very friendly. Even called at 5:45 to ensure I was on my way. Very good service at the pick-up location. Truck was also very new and very clean.Glenn A.
El cliente no dejó un comentario.Rubi S.
El cliente no dejó un comentario.Angela S.
El cliente no dejó un comentario.Bamidele I.
El cliente no dejó un comentario.henry W.
Perfect experience. Thank you for being so amazing.Kevin D.
El cliente no dejó un comentario.Ashley T.
El cliente no dejó un comentario.Waqar G.
El cliente no dejó un comentario.rejeanne A.
El cliente no dejó un comentario.Lawrence A.
Excellent service, extremely friendly staff,Sheila A.
El cliente no dejó un comentario.tony B.
I opted to not use the 24/7 app due to the bad reviews. But the staff at Appletree had everything ready for my scheduled arrival. I made sure to take pictures prior to my departure. Understandably many people have used these trucks, so I didn't expect it to be in new car condition. The truck was clear of garbage, however was "well used". Kind of dirty, with plenty of dents in the fenders of the cargo van. The cargo van served my purpose perfectly. I returned it with no issue. Thanks Appletree! Would use again.Erica P.
Ensure the vehicles are properly prepped and maintained. We were given a van with flat tires and had to wait 30 mins for a switch.Nick L.
It is perfectmatthew P.
Love the location and the friendly staff. But whenever I book online it never gives me this location first, although it is the closest to me. I also find that I cannot pick or drop off online from here. Have tried calling Uhaul many times but nothing seems to solve this issue. I will still go in and pick up as it is not a store issue but rather a Uhaul app issueTejashree C.
I did mobile pick up and the wrong key was in the pick up box assigned. I had to wait for someone to arrive at the store to get it sorted. Setting us back close to an hour. The truck also wasn't particularly clean and the windshield wipers didn't work, which would have been incredibly dangerous if it was rainingGregory E.
Make pickup easier. Have approvals beforehandKim B.
El cliente no dejó un comentario.WILLIAM T.
El cliente no dejó un comentario.JOEL M.
Received uhaul trailer almost to no gas so much hassle i need to go to gas station first. Other uhaul location always full on gas.jerome F.
Thank you for the friendly and attentive service!Ashley W.
Lower the cost outrageous that it cost 300.00 for a 3 hour trip from Grimsby to west end of Toronto .JOHN O.
Didn't provide the rental equipment that was requested and was hassled by Uhaul that we needed to pay late fees for not checking in on the return after we called brought the truck back 15min early. We need to call the 1 800 number to pick up the truck because the mobile check in was not working. When returning the truck we encountered the same problem. Luckily both times calling the customer service representative was helpful. I was however not pleased to hear from Uhaul that they wanted to charge me for fees on a technicality of there mobile check in not working.Aniello C.
El cliente no dejó un comentario.OZKAN O.
Location was fine and the people we quite helpful, which was good because the mobile reservation/pickup experience was horrid. The system only prompted me for additional documentation (Passport) or contacts that would need to be called (Employer, etc.) AFTER I arrived to pick up the truck. Why the heck did they not ask for this information AHEAD OF TIME??!!!!!Ian T.
El cliente no dejó un comentario.WILLIAM T.
This location us not a regular Uhaul store. It is a convenience store that has a couple of trucks. I used the before hours pick up so I did not go in the store. It was very handy as it was close. I booked online and checked out and checked back in from my phone so it was super easy.Paul R.
El cliente no dejó un comentario.JOSEPH K.
Super helpful, quick and easy!!Michelle P.
El cliente no dejó un comentario.Bruce M.
Ordered two dozen moving blankets and were not in truck at pick up. Had to scramble to find suitable blankets for move. Some of my furniture got damaged as a result.. Other than that the customer service lady I talked to on the phone was very nice and the lady at the store called me with the final total because her system was down.. Hopefully the blanket fee was refunded as I haven't got a bill.Rhonda L.
El cliente no dejó un comentario.GLENN M.
Have trucks filled with full tank of gas when picking updon S.
this was VERY expensive for us.. I've never paid this high before.. will have to take this into consideration IF we will return or not... we have rented many times & this was a shock for us when we received bill over $ 200Januario S.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.elizabreth R.
El cliente no dejó un comentario.RONALDE P.
Excellent service !rick M.
El cliente no dejó un comentario.bahman A.
El cliente no dejó un comentario.Laura J.
People are are great to deal with and it was very convenient for me. GraciasMICHELE K.
I was very satisfiedEdward G.
Your new employee needed more training but he tried his best. I give him full marks.LINDA S.
Good service.nahid F.
The parking area offered was too busy and I was worried about my vehicle. Cell phone check in is inconvenient for those not comfortable with using them. Check in was an unnecessary hassle. Especially the scanning of the drivers license. The scanning should be done on U-Hauls equipment. Everyone at the location was polite and friendly though.Richard V.
El cliente no dejó un comentario.tom M.
Good people running the place. Helpful and informative.alfonso C.
Gas gage could be on full... rather than three quarters... but I know that that is a scam that all rental companies employMARTIN K.
I made a reservation for 9 AM and the rental location did not open until 9:30 AM. Here's some advice for you: 1) Update your reservation website to show accurate office open and close times. 2) Update your reservation website to only display rental locations that are actually operating. I initially made a reservation in my local town of Beamsville, only to find out later that I had to contact your Hamilton office to make different arrangements because the Beamsville location was not longer renting your trucks. Why did you show Beamsville as an option if the place was closed? Also, I was given no credit for the additional distance that I had to drive to and from my house in Beamsville to rent a van from the next nearest location in Grimsby (20+ km each way). Gee, thanks. 3) If a customer like me is forced to wait an extra 30 minutes to pick up their rental because the rental office was not open when you said it was, don't treat me like garbage for requesting an additional 30 minutes to return the vehicle. While your Hamilton team agreed to give me the extra 30 minutes, they acted like they were doing me the biggest favour. In summary, my experience renting with Uhaul was awful, more expensive than I planned and irritating in multiple ways. In the future, I will only rent a truck with Uhaul if no other options are available. You stink, full stop.Nino D.
I had originally booked my rental at another location and 'corporate' changed it to this location. The location was not open at the reserved pick up time which delayed my move by 1 hour. When we got our truck, the office had given the lockbox code to someone else who was renting so that she could move our truck out of the way. Therefore if there were any, which I highly doubt, cleaning protocols which had been completed on the truck's interior, they were no longer applicable. Totally unacceptable experience and will not use UHaul again.Ralf M.
El cliente no dejó un comentario.Anna D.
El cliente no dejó un comentario.Michelle P.
Parking seems limited, and not clear where best to park to ensure trucks can freely leave and enter the lot. Perhaps best to identify where one should leave their car when picking up a truck.GARY D.
My first Uhaul experience was a bad one! They waited to till a day before my trip to tell me my pickup location and time had changed. New location was more than 30 mins away and and 4 hour time change difference. This messed up all my plans for the day. To make matters worse, they provided me a wrong truck size, and I had to wait for sometime to get the needed size. Bad bad experience.Samuel S.
El cliente no dejó un comentario.Courtney T.
El cliente no dejó un comentario.Grant R.
I had to do all the self check out work, or face an additional fee which was not disclosed when I did the original booking. It was a bit of a pain and their was nobody at the site to to check me in.Christopher M.
Thank you 🤗HAYDONROSS I.
Nothing. Second time that I rented a truck at this location and the staff are very friendly.MANNY M.
El cliente no dejó un comentario.Craig R.
Small but very efficient location. Staff/owners were very courteous and helpful - we even bought their homemade cabbage rolls. Would definitely recommend this location.Gregory D.
Nothing about my Uhaul experience was positive. Pick up location, truck size, and drop off location was incorrect. Uhaul acted like this was my problem to figure out every step of the move. For a moving company, my move was stressful because of Uhaul. Still waiting for money to be returnedSusan M.
Great placeTENGIZ K.
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