Customer Reviews for Appleton Self Storage
(U-Haul Neighborhood Dealer)

389 reviews

2311 W Spencer St   Appleton, WI 54914

(920) 735-6029

Office Hours

  • Monday:
    8:30 am - 12 pm / 12:30 pm - 4:30 pm
  • Tuesday:
    9 am–12 pm
  • Wednesday - Friday:
    8:30 am - 12 pm / 12:30 pm - 4:30 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(920) 735-6029

2311 W Spencer St
Appleton, WI 54914

Services at this Location:

Office Hours

  • Monday:
    8:30 am - 12 pm / 12:30 pm - 4:30 pm
  • Tuesday:
    9 am–12 pm
  • Wednesday - Friday:
    8:30 am - 12 pm / 12:30 pm - 4:30 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

My issue with my rental was getting the code to open the lock box. It took over an hour to finally get the code to open the box. If I ever need to do this again, I will allow my schedule to be one hour early, so I can leave on time.

Joseph Cramer 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
3.0

Customer did not leave a comment.

Clarisse Tucker 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN LUDWIKOWSKI 
Rating:
5.0

Everything was very easy to use and everyone was helpful and friendly.

Cynthia Lambert 
Rating:
5.0

Staff was helpful and friendly. Ease of pick up and drop off made it quick and painless. Will be my goto uhaul spot in the future even with a location within walking distance from where I live.

BRADLEY HIETPAS 
Rating:
5.0

Customer did not leave a comment.

Paul krystal kleer ice sc 
Rating:
5.0

I had a hard time with the app and still don't know if it is fully returned. The rental disappeared from my app completely.

Christina Sarazin 
Rating:
4.0

Customer did not leave a comment.

Paula Kriesel 
Rating:
5.0

I like that they have a dedicated uhaul space. They were very busy but, had us drop off the key. They did not do a drop off inspection while we were there. And it did not seem that our truck was registered as having been dropped off. We dropped it off before noon and at 7pm that night i got a text from uhaul asking when i would be dropping off the truck. No big deal, just an observation. The whole process though was very smooth and super convenient.

Michelle Nobbe 
Rating:
5.0

Great customer service!! This will definitely be my go to place for U-Haul rental.

Jason Hurley 
Rating:
5.0

Customer did not leave a comment.

Randy Pope 
Rating:
5.0

I think her name was Ashley, she was so nice!!! Made my experience amazing!!!

Mikayla Jackson 
Rating:
5.0

Customer did not leave a comment.

Logan Sobczak 
Rating:
5.0

Customer did not leave a comment.

Mark Radle 
Rating:
5.0

Nothing, keep everything the same.

Daniel Emery 
Rating:
5.0

Customer did not leave a comment.

Jean Hahn 
Rating:
5.0

Customer did not leave a comment.

Paul krystal kleer ice sc 
Rating:
5.0

Trista was very easy and professional to work with!

Eddie Haberman 
Rating:
5.0

The vehicle we got had low oil, so we had to buy our own to put it in and keep adding more since the vehicle was burning oil. The drivers side windshield wiper was broken. The inside of the vehicle smelled like cigarettes.

Parker Van Handel 
Rating:
5.0

Love the wonderful Lady who helped set this up at the Spencer Street location in Appleton WI. Great Job! Thank You.

Steven Peters 
Rating:
5.0

Just very happy with the service and the kindness of the lady at front desk. Very helpful.

Steven Peters 
Rating:
5.0

Customer did not leave a comment.

TREY ARIVE 
Rating:
5.0

Customer did not leave a comment.

rachel miller 
Rating:
5.0

Customer did not leave a comment.

GREG YOUNG 
Rating:
5.0

Simply excellent service was provided.. Very helpful and friendly. She deserves a raise!

Rick Haslip 
Rating:
5.0

Customer did not leave a comment.

Steve Dungar 
Rating:
5.0

Quick professional kind

Regina Kefer 
Rating:
5.0

Customer did not leave a comment.

ROSS BRUESER 
Rating:
5.0

Customer did not leave a comment.

Bradley Lietz 
Rating:
5.0

Appreciated the real live human behind the desk who answered my questions over the phone before and after the rental!

Marcia Bjornerud 
Rating:
5.0

OUTSTANDING SERVICE !!! GREAT EMPLOYEE!!!

Richard Rasnick 
Rating:
5.0

Smooth experience from start to finish. Couldn't have done it without you guys, thank you! Will rent again on my next move if needed.

Daniel Kahler 
Rating:
5.0

office girl is awesome! very pleasant!

mike hughes 
Rating:
5.0

I always get the best customer service at this location

Tim Kilker 
Rating:
5.0

Customer did not leave a comment.

James Stojke 
Rating:
5.0

I've had problems with U-Haul in the past, but this was perfect and painless, thanks!

Christopher Luty 
Rating:
5.0

Trista did an excellent job and was very frindly and professional!!!!

Mark Sherman 
Rating:
5.0

Friendly, helpful people were quick to help me find a vehicle at a last minute.

Kathryn Novak 
Rating:
5.0

only problem i had was with using the online uhaul service.

mike van domelen 
Rating:
5.0

Customer did not leave a comment.

DENNIS WARNS 
Rating:
5.0

Customer did not leave a comment.

Benjamin Ring 
Rating:
5.0

Nothere

Dartavia Bean 
Rating:
5.0

Customer did not leave a comment.

CINDY BAUMGARTNER 
Rating:
5.0

Receptionist was real nice polite

Justin Antrim 
Rating:
5.0

Customer did not leave a comment.

Angela Barnett 
Rating:
5.0

Customer did not leave a comment.

Kathryn Olsen 
Rating:
4.0

Customer did not leave a comment.

Andrew Gerrits 
Rating:
3.0

Donor change pickup location.

gary vandelist 
Rating:
5.0

Customer did not leave a comment.

NIKI MCDAIN 
Rating:
5.0

Customer did not leave a comment.

Jennifer Honeycutt 
Rating:
5.0

Customer did not leave a comment.

Johnathon Pitts 
Rating:
5.0

I have used this site twice now and the customer service is amazing, the price can’t be beat and I will continue to use them for any Uhaul or storage needs in the future!!

Jaimi Phillips 
Rating:
5.0

Customer did not leave a comment.

Ryan Beck 
Rating:
5.0

Customer did not leave a comment.

Timothy Stern 
Rating:
5.0

Just keep doing what your location is doing. Very satisfied and will use again and also recommend to others.

bob toonen 
Rating:
5.0

All went very well. Thanks for being so helpful and polite.

jeff martis 
Rating:
5.0

Attendant was very nice, had a good energy

Debbie Ratliff 
Rating:
5.0

Great service, dependable equipment.

William Maddox 
Rating:
5.0

Nothing

Justin Heitl 
Rating:
5.0

Customer did not leave a comment.

COREY KOLBE 
Rating:
5.0

Fast and efficient service. Equipment was in good condition. I would rent from this location again.

Bradley Lotto 
Rating:
5.0

Excellent

Michael Reader 
Rating:
5.0

Office personnel extremely helpful and knowledgeable. Convenient pickup and drop off. Large parking lot for maneuvering.

Andrea Krabbe 
Rating:
5.0

Spencer Street U-Haul location in Appleton is always very reliable, clean, and I would highly recommend them.

John Schubbe 
Rating:
5.0

Trista is great. Let her know what you need and it's there. Highly recommend Appleton Self Storage.

tony dietz 
Rating:
5.0

I came in now to rescind a review, but being unable to figure out where/how to do that, I will leave a new one as an update. In summary, though-- all has been resolved. Originally, I was hit with a little bit of after-the-fact 'sticker shock' and jumped to a conclusion that I was hit with a charge I was not informed of, a charge for dropping off after closing. It turned out this was not the case. The other shocking charge was an unexpected 40+ miles on my odometer, however it is possible I did not take the route my GPS had provided when I'd originally pulled up the distance. I am confident there was no error on Uhaul or Appleton Self Storage's part regarding this. Everything else was good- the facility felt 'clean' and new, and the truck was in great shape. It ultimately came down to a misunderstanding over numbers. I did learn that for my own peace of mind, I should check the odometer when renting a vehicle, but also that Appleton Self Storage is a great place to go for your truck rental needs.

Jason Ramirez 
Rating:
5.0

Easy check-in/check-out experience. Lots of space in the parking lot to easily access the trailers/vehicles.

AARON NEUMANN 
Rating:
4.0

check safety chains on that trailer unit

Andrew Vigue 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Hernandez 
Rating:
4.0

Customer did not leave a comment.

Evan Finity 
Rating:
5.0

Very easy pick up and everything associated with it. Staff was very friendly and thorough.

jeff martis 
Rating:
5.0

Customer did not leave a comment.

Lawrance McGallagher 
Rating:
5.0

Customer did not leave a comment.

Chad Rettler 
Rating:
5.0

Customer did not leave a comment.

tom sommers 
Rating:
5.0

Easy to rent. Staff was great.

Eric Vollmer 
Rating:
5.0

The lady I spoke to was outstanding. She allowed me to keep the u haul for 6 more days with no charge. In that time I was able to move stuff into a storage unit. Thank you to the awesome lady at this location!!! I believe her name is Heather.

Alisha Lund 
Rating:
5.0

Customer did not leave a comment.

DALE BROEREN 
Rating:
5.0

Excellent customer service from this location. We've had to rent a uhaul several times in the last few weeks and keep going back here because of that. Moving can be stressful and it's just nice to have a super friendly helpful customer service person helping you out.

Leslie Reed 
Rating:
5.0

Customer did not leave a comment.

William Anderson 
Rating:
5.0

Customer did not leave a comment.

Shawon Winnett 
Rating:
5.0

Not sure of the lady's name at Appleton Self Storage, but I've had the pleasure of dealing with her for the rentals. Will definitely use this place again and recommend to others

Joseph Delano 
Rating:
5.0

Customer did not leave a comment.

Michael Reader 
Rating:
5.0

Customer did not leave a comment.

BARRY HESS 
Rating:
5.0

Customer did not leave a comment.

Roger Stand 
Rating:
5.0

The staff at both locations were professional and very helpful. Thank you all for a great experience.

ROBERT MEARES 
Rating:
5.0

Customer did not leave a comment.

robert mason 
Rating:
4.0

Customer did not leave a comment.

Chris Roberts 
Rating:
5.0

Not much. Very happy with the whole experience! Easy to do online, (although my son said I should have just gotten the ap) easy pickup with great instructions. The trailer was perfect. Easy to handle, hook up and drop off. 5 stars

Michael Anderson 
Rating:
5.0

Fast & friendly service. In 5 minutes I was on my way with my rental.

Dave Loewenhagen 
Rating:
4.0

Customer did not leave a comment.

DEBRA SLOVINSKI 
Rating:
5.0

Customer did not leave a comment.

Jay Gilmore 
Rating:
5.0

Customer did not leave a comment.

Tabetha Frick 
Rating:
5.0

Stronger tie down rings in the enclosed trailers, for heavy items. Excellent place to go, great management, great service. Thank You.

William Maddox 
Rating:
4.0

Customer did not leave a comment.

Heidi Erstad 
Rating:
5.0

Customer did not leave a comment.

ROY KORDUS 
Rating:
5.0

The only place I will rent from

clay harron 
Rating:
5.0

I would recommend Trista and Appleton Self Storage for your next U Haul rental.

tony dietz 
Rating:
5.0

This was hands down the best customer service experience and easy transaction to rent equipment that I’ve ever had.

Tyler Brown 
Rating:
5.0

A very friendly lady assisted me during the pickup process! She explained everything clearly, effectively, and efficiently. I was a bit hesitant about driving the 20' truck, as this was my first time. She made me feel comfortable and confident! 10/10 recommend this location.

Libby Lang 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top