I checkout out a Uhaul trailer at one location in Appleton,WI. However, I picked up and dropped off the Uhaul trailer that I rented from two different locations in Appleton. Both places were extremely friendly, accommodating, and were very thourough ensuring that I completely understand everything involved in the renting process. I would definitely recommend these locations to other people.
Paul H
Customer Reviews for Appleton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always a positive experience. Polite, friendly, and efficient.
jeff mWhen I dropped off the U-Haul I was charged $60 for some reason without being contacted or told why.
Mike CThe lady there on Saturday was super nice 110% helpful. Excellent
Greg STrista is amazing. She has a great personality, very respectful and helpful.
SHARMAINE BMy issue with my rental was getting the code to open the lock box. It took over an hour to finally get the code to open the box. If I ever need to do this again, I will allow my schedule to be one hour early, so I can leave on time.
Joseph CEverything was very easy to use and everyone was helpful and friendly.
Cynthia LStaff was helpful and friendly. Ease of pick up and drop off made it quick and painless. Will be my goto uhaul spot in the future even with a location within walking distance from where I live.
BRADLEY HI had a hard time with the app and still don't know if it is fully returned. The rental disappeared from my app completely.
Christina SI like that they have a dedicated uhaul space. They were very busy but, had us drop off the key. They did not do a drop off inspection while we were there. And it did not seem that our truck was registered as having been dropped off. We dropped it off before noon and at 7pm that night i got a text from uhaul asking when i would be dropping off the truck. No big deal, just an observation. The whole process though was very smooth and super convenient.
Michelle NGreat customer service!! This will definitely be my go to place for U-Haul rental.
Jason HI think her name was Ashley, she was so nice!!! Made my experience amazing!!!
Mikayla JNothing, keep everything the same.
Daniel ETrista was very easy and professional to work with!
Eddie HThe vehicle we got had low oil, so we had to buy our own to put it in and keep adding more since the vehicle was burning oil. The drivers side windshield wiper was broken. The inside of the vehicle smelled like cigarettes.
Parker VLove the wonderful Lady who helped set this up at the Spencer Street location in Appleton WI. Great Job! Thank You.
Steven PJust very happy with the service and the kindness of the lady at front desk. Very helpful.
Steven PSimply excellent service was provided.. Very helpful and friendly. She deserves a raise!
Rick HQuick professional kind
Regina KAppreciated the real live human behind the desk who answered my questions over the phone before and after the rental!
Marcia BOUTSTANDING SERVICE !!! GREAT EMPLOYEE!!!
Richard RSmooth experience from start to finish. Couldn't have done it without you guys, thank you! Will rent again on my next move if needed.
Daniel Koffice girl is awesome! very pleasant!
mike hI always get the best customer service at this location
Tim KI've had problems with U-Haul in the past, but this was perfect and painless, thanks!
Christopher LTrista did an excellent job and was very frindly and professional!!!!
Mark SFriendly, helpful people were quick to help me find a vehicle at a last minute.
Kathryn Nonly problem i had was with using the online uhaul service.
mike vNothere
Dartavia BReceptionist was real nice polite
Justin ADonor change pickup location.
gary vI have used this site twice now and the customer service is amazing, the price can’t be beat and I will continue to use them for any Uhaul or storage needs in the future!!
Jaimi PJust keep doing what your location is doing. Very satisfied and will use again and also recommend to others.
bob tAll went very well. Thanks for being so helpful and polite.
jeff mAttendant was very nice, had a good energy
Debbie RGreat service, dependable equipment.
William MNothing
Justin HFast and efficient service. Equipment was in good condition. I would rent from this location again.
Bradley LExcellent
Michael ROffice personnel extremely helpful and knowledgeable. Convenient pickup and drop off. Large parking lot for maneuvering.
Andrea KSpencer Street U-Haul location in Appleton is always very reliable, clean, and I would highly recommend them.
John STrista is great. Let her know what you need and it's there. Highly recommend Appleton Self Storage.
tony dI came in now to rescind a review, but being unable to figure out where/how to do that, I will leave a new one as an update. In summary, though-- all has been resolved. Originally, I was hit with a little bit of after-the-fact 'sticker shock' and jumped to a conclusion that I was hit with a charge I was not informed of, a charge for dropping off after closing. It turned out this was not the case. The other shocking charge was an unexpected 40+ miles on my odometer, however it is possible I did not take the route my GPS had provided when I'd originally pulled up the distance. I am confident there was no error on Uhaul or Appleton Self Storage's part regarding this. Everything else was good- the facility felt 'clean' and new, and the truck was in great shape. It ultimately came down to a misunderstanding over numbers. I did learn that for my own peace of mind, I should check the odometer when renting a vehicle, but also that Appleton Self Storage is a great place to go for your truck rental needs.
Jason REasy check-in/check-out experience. Lots of space in the parking lot to easily access the trailers/vehicles.
AARON Ncheck safety chains on that trailer unit
Andrew VVery easy pick up and everything associated with it. Staff was very friendly and thorough.
jeff mEasy to rent. Staff was great.
Eric VThe lady I spoke to was outstanding. She allowed me to keep the u haul for 6 more days with no charge. In that time I was able to move stuff into a storage unit. Thank you to the awesome lady at this location!!! I believe her name is Heather.
Alisha LExcellent customer service from this location. We've had to rent a uhaul several times in the last few weeks and keep going back here because of that. Moving can be stressful and it's just nice to have a super friendly helpful customer service person helping you out.
Leslie RNot sure of the lady's name at Appleton Self Storage, but I've had the pleasure of dealing with her for the rentals. Will definitely use this place again and recommend to others
Joseph DThe staff at both locations were professional and very helpful. Thank you all for a great experience.
ROBERT MNot much. Very happy with the whole experience! Easy to do online, (although my son said I should have just gotten the ap) easy pickup with great instructions. The trailer was perfect. Easy to handle, hook up and drop off. 5 stars
Michael A