Comentarios de los clientes para Apex Automotive

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Apex Automotive

Clasificación general:

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Earl J.
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El cliente no dejó un comentario.

denzie T.
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El cliente no dejó un comentario.

John B.
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The place was clean and efficient minus not having the moving blankets available

Harald D.
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El cliente no dejó un comentario.

DWIGHT T.
Clasificación:

There was an issue with securing the truck as no key was provided for the padlock. The journey was long and it would have been safer to have a padlock on the mortgage whenever we parked the vehicle. That sense of security was not there. Thank you. DT.

Ana Maria E.
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It was great. The guys helped me after not being able to login on line.

Erick B.
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Very friendly and good customer service.

ralph B.
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El cliente no dejó un comentario.

JOANN M.
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Great guy and service!

Michelle S.
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The gentleman that helped me was awesome. He fixed my problem. His name was Adam.

Ryan C.
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El cliente no dejó un comentario.

zoe S.
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The truck was in horrible condition, but the only 26' truck they had to offer.

David W.
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Office closed before 4 pm. Called phone number, no one answered. Message when calling instructed to press 1 to leave a message and when you do, it starts over. Incredibly annoying and unprofessional.

Kendall K.
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Everything was great!

Domenick C.
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El cliente no dejó un comentario.

SCOTT F.
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I rented a 6 x 12 covered trailer, everything was great till I tried to return it, it is very hard to get the hitch off the trailer ball of my car there's a lot of weight leaning to the front of the trailer, it needs to have a trailer jack with a wheel so you can lift that up off the trailer itself. I have never seen a trailer that heavy that doesn't have a trailer jack!

gary K.
Clasificación:

na

Jamal J.
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El cliente no dejó un comentario.

Pamela R.
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Adam was great. Very helpful and knowledgeable. The truck was very clean and perfect for my move.

Kevin B.
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El cliente no dejó un comentario.

David M.
Clasificación:

Everything was good

David C.
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Drop off location was not as requested. Got DropOff changed, all ok except I left my wife's Sun Pass attached to Windshield. We made the discovery late today (Sun) & drove over 25 miles one way back to Uhaul but was closed. I tried calling several phone numbers but no one answered except the last man do not re-member his name but he said to call Sunpass, which we did but no one answered so my wife emailed Sunpass & cancelled her account so no one could use it. We will call Leesburg Uhaul in the morning to see if she has it in the office. Not Uhaul fault, our mistake forgetting to remove it. Thanks.

don D.
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Nothing....Adam was extremely helpful!!!

KARENA H.
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El cliente no dejó un comentario.

Jonathan W.
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El cliente no dejó un comentario.

Todd G.
Clasificación:

Excellent service

Karena H.
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El cliente no dejó un comentario.

JAMES W.
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Nothing needed. Everything was great

WILLIAM W.
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El cliente no dejó un comentario.

robert C.
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El cliente no dejó un comentario.

Michael K.
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Went to rent uhaul at my appt time and was told to come back in an hr. I was on my way back to uhaul 45 min later and was called on my phone by another rep telling me it was going to be another hr. I had an appt to meet someone with trailer and had to re arrange everything. After being inconvenienced, I was given no discount. Very disappointed.

JAMES J.
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The Customer service rep at the Jasmine location was awesome and very helpful.

Lisandro R.
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El cliente no dejó un comentario.

David M.
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Adam was great to work with. Truck was clean and the supplies I needed all in go working order

Ernest F.
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El cliente no dejó un comentario.

Karena H.
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El cliente no dejó un comentario.

Vincent S.
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El cliente no dejó un comentario.

Thomas C.
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El cliente no dejó un comentario.

Karena H.
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Great service as always!

Tiffany F.
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El cliente no dejó un comentario.

TAYLOR H.
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El cliente no dejó un comentario.

Michael C.
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El cliente no dejó un comentario.

angela B.
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El cliente no dejó un comentario.

Jonathan W.
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El cliente no dejó un comentario.

PATRICK M.
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From start to finish the Service was very good at Apex I would recommend this dealership to anyone looking to lease a truck at a reasonable price with efficiency.

johnny M.
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The guys were great but I was charged $7 for the dolly which was not used and a $25 cleaning fee which the truck was returned in the same shape it was received in.

DAREN R.
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El cliente no dejó un comentario.

Cameron O.
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El cliente no dejó un comentario.

Scott G.
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El cliente no dejó un comentario.

Juan M.
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If you're not going to have any customer service at least make sure you're web site works. It took me 4 hours to return a truck. Will NEVER use Uhaul again

FRANK M.
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El cliente no dejó un comentario.

tiffany H.
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Trailer not hooked up correctly. I returned it to them the next day because it could not tow my vehicles, took pics and sent it to document it and got And email a month later stating I never returned it

Sharon S.
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El cliente no dejó un comentario.

Jason S.
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Great every time!

Alyssa L.
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Although the employees are very kind, the service could have been much better. I reserved my trailer 4 weeks in advanced and when I went to pick it up, after 30 minutes of paper work, the trailer lights didn't work. We had to get back in line and wait since this location only has one person certified for Uhaul. When it was finally our turn, the employee helping us had informed us there were no other trailers or trucks for us to rent so we would have to drive across town in traffic to wait another 45 minutes for an emergency replacement. The business, knowing I had my reservation placed 4 weeks in advanced, should have check that the equipment was ready for use. Our trip was set back 4 hours because of their delay.

Erica P.
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El cliente no dejó un comentario.

KENNETH Y.
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El cliente no dejó un comentario.

Rodolfo P.
Clasificación:

ok great

STEVEN S.
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El cliente no dejó un comentario.

Ashwin P.
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El cliente no dejó un comentario.

Robert C.
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Air Conditioner needs service. The return via phone is terrible. I prefer the speed and efficiency of key-in-the box dropoff/return. It's time consuming to turn off VPN and make my phone locatable. Last three times I rented from U-Haul were the most inconvenient in 27 years of renting U-Haul. Not satisfied, very disappointed. Had to call in to give notice the truck was returned each time.

JORDAN N.
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Everyone was very helpful and made the process easy. Katie was great and even the drop off in Pompano person was great.

Rodolfo P.
Clasificación:

ok

SALOMON C.
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El cliente no dejó un comentario.

Christopher A.
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El cliente no dejó un comentario.

Lynn H.
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Katie was excellent. She even called me when the vehicle became available earlier than she originally told me. Would definitely recommend and will use this service/location again.

George B.
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More friendly customer service. Better drop-off area/plan

Marcelo S.
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Replace the manger, Katie D customer service was deplorable

Sharon M.
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Just could not answer my questions.. sent me to UHaul customer service. Was short with me when speaking, almost felt confrontational... and even a if I understood something completely wrong—be willing to hear me out & listen. Thus, I would rather call 800#.

SHERRELLE W.
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El cliente no dejó un comentario.

Maycol C.
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The contactless check in was very confusing so I approach the front counter to ask for assistance and the lady and gentleman were plain rude and not helpful at all.

SHARON W.
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None at the present time reservation agent Katie was professional and pleasant.

Pedro N.
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Great experience

Rafael C.
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El cliente no dejó un comentario.

JASON R.
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El cliente no dejó un comentario.

Robert C.
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Emailing Driver's License pic is intrusive and facilitates identity theft. I was told it was required, or I could not rent from U-Haul. I was appalled by this ultimatum. Stated, "I've used and recommended U-Haul for many years, but would try Penske, Budget on another competitor next time. Very, very disappointed. To verify my Driver's License is acceptable, to email or photo copy is not. My company-provided phone has a VPN and set to block tracking. It was difficult to return the truck. Missed just returning the key to the box, and having camera on building record time returned. Last two times I rented from U-Haul the new requirement just seemed to be a BIG HASSEL I was told it would be a fee if I failed to return the truck through the phone/online procedure. Hassel, hassel, hassel!

James T.
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El cliente no dejó un comentario.

Steven L.
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5 stars all the way, professional representative, clean truck, and a great location.

Usman S.
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El cliente no dejó un comentario.

Joe D.
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El cliente no dejó un comentario.

Rosemary C.
Clasificación:

Apex did not have the information provided to rent the u hal and needed the information again which took a great deal of time. Their hours are not convenient as they are not open weekends and Mondays. We put 12 miles on the truck ans it was to have a full tank but we put in $14 to refill. Gas gauge not correct

Gage G.
Clasificación:

have a better understanding of the prices

Taciana A.
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El cliente no dejó un comentario.

Jodie D.
Clasificación:

El cliente no dejó un comentario.

Matthew B.
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Truck was dirty when i received it. Fuel was low and customer service person was not very friendly.

Joseph J.
Clasificación:

A little tight on parking

SCOTT W.
Clasificación:

The gas tank was only filled up almost to the halfway mark. Because it was not full (standard rental car/truck is full at pickup) it made it very difficult to return the Uhaul just below the halfway full mark. Due to the vehicle not being full, I had to purchase gas during the move and returned the vehicle with approximately $30 worth of extra gas.

Arthur F.
Clasificación:

Appointment pick up time was 9am.. It Took vendor almost 1 hr to assist me and get my truck on the road. As I needed every second to move, it was very unsettling.

Jennifer D.
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El cliente no dejó un comentario.

David C.
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El cliente no dejó un comentario.

THOMAS H.
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El cliente no dejó un comentario.

Stewart C.
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It was the best rental experience I've had in a long time

Robert B.
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Reperesentive were rude dismissive and outright disrespectful. I have an issue that is still unresolved and have been trying to rectify it with no success to date.

VELDON J.
Clasificación:

Change the ppl at the front they have no customer service.i drop off back a truck only to be told that I have to wait one hour for someone to check the vehicle.thats bullshit

Veronica J.
Clasificación:

First of all, the customer service was awful. The lady behind the desk had as much personality as a stick. She told me to go in the waiting room, and she would let me know when she was off of the phone. She never came in. I ended up completing the rental on line. Then I did not have clarity on how to get the key. When I asked her how to get the key, she said I had to wait for her to finish typing whatever she was on the phone for. Really? So she said finally there was a key code and said go outside to the box. She did not care if I got the ?? or not. When I finished with the truck ahead of time, the truck was completely empty inside and I was charged a $25 CLEANING FEE FOR A CLEAN TRUCK. THIS IS DISHONEST. I will never ever use that location again. I would suggest using the one on Benoist farms road. I distrust this branch completely. DO NOT USE THIS BRANCH. HORRIBLE.

Michelle K.
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Victoria helped me so much when I had to change from a 10 ft. To a 15 ft after discovering I needed a ramp

Sandra M.
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El cliente no dejó un comentario.

Eunicia D.
Clasificación:

It was our first time renting a U-haul truck and everything ran smoothly. I recommend this location, Apex Automotive in Wellington to everyone.

Kyle M.
Clasificación:

I walked into this location to rent a van which I had saw online as available for the day and time and the women at the front desk said I could not have a van because the U-Haul agent was not in. I asked her if the van was available and she told me absolutely nothing was available. She was rude and short with me. I then go out to my car and get the U-Haul online through the app and set everything up. They ask me to go see if I see the U-Haul in the parking lot and I see it parked there. The app prompts me to go back inside and ask the women for the key to the van, which I have reserved. She tells me that the van is not available and told me I was unable to take it because it was not in the lot at all. After telling her that we have it reserved and they have it in the lot because we physically saw it, she changed the reason that we could not have it to that it needed to be clean from the last person and proceeded to tell me that she didn't know why it was available for rent. I was very frustrated at this point and went and sat in my car to try to call a U-Haul agent. About 15 minutes later I see the exact van pull up and the worker get out and come Up to my car and hand me the keys. I'm not sure if I got lack of customer service because I look young or just because but I can guarantee that I will not be back to this location for pick up.

John S.
Clasificación:

I got charged a $25 cleaning fee. Seriously? I made only two trips in the vehicle.

No se han enviado comentarios para esta ubicación.

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