Comentarios de los clientes para Apache Sands

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Apache Sands

Clasificación general:

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Jeff K.
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I didn't even have time to park before they started to help. Great service. Highest recommendation at this location to use their services!!

Joseph C.
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Great customer service! Chris was very nice and thoroughly made it a great experience. Thankyou

Emily O.
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Reserved truck and dolly. Checked in the morning of reservation prior to pickup time and confirmed truck and dolly rental. Upon arrival, no dolly available and no prior notification received of this. Very detrimental to not have a dolly when moving and to find out the day of!! Also tried contacting the location numerous times day of rental and could not reach anyone. Very disappointing!

Carolyn M.
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El cliente no dejó un comentario.

TERRI H.
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I was very surprised. When I had to put gas in it when I picked it up. I have rented from here many times. They are great. If they don't have what I need. They find it for me. They don't just send me out the door. I'm a native of this area of town. I tell everyone to rent from them. I give them 5 stars. Terri H.

Richard J.
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This location is often short of equipment including blankets (how is that possible?). This the closest location to me and after using them for years I will never return here! I was not given instructions on the return of equipment at the time of the rental. When I called to inquire about equipment return policy no one answered the phone so I left a message at 10:05 am. requesting a call back and no one returned my call even still after just under 24 hours of placing the call. Good for U-haul for having a necessary service for me to use.....shame on U-haul for this locations terrible service!!! You asked for the feedback and I gave my honest experience.

William D.
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The guy at the counter was friendly enough, but at the absolute very least, clean out the damn used diabetic testing strips! The cab was filthy and there was sand in the box. The truck was obviously not cleaned recently, as there was also food debris on the floor and in the cup holders in addition to the biohazard material. “Would you recommend this location to a friend?” HA! Right.

Lisa V.
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The gentleman at the front was helpful with my return

Stephen M.
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I reserved a hand truck a week ahead of time in person. Agent said he would add it but when I picked up the truck I was told the hand trucks were all rented

Bill Q.
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Excellent service

Charolette E.
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I'll be back in January to rent another to move to permanent home!

Rod M.
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El cliente no dejó un comentario.

Jeffrey S.
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Ordered truck, furniture pads and appliance dolly. Got 5he truck and thats all.Clerks attitude was worthless. Told me I could drive around to other locations for rest of stuff. He also gave the impression he could care less if I rented anything. I will never go back and neither will anyone I know.

ANTHONY I.
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Absolute worst experience I have ever had with a moving company. Spent 2+ hours trying to get my truck. Customer service was minimal help and continually transfered me. Was on the phone for at least an 1.5 hours trying to get truck through online pickup, since this locations was closed. Finally made it through all the steps, only to have the wrong code to access the lockbox where the key was, and had to start back from point A. Called customer service, waited on hold for 20 mins, only to be transferred AGAIN! Would not recommend. Use any other moving truck company, except this one! This will also be going on Google review, and any other website I can find.

Cherie J.
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El cliente no dejó un comentario.

Alex L.
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The waiting time was about 20 minutes on the phone need to improve the waiting time

Ivan V.
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El cliente no dejó un comentario.

Thomas B.
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El cliente no dejó un comentario.

tim S.
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I have always went here to rent trucks or trailers. They have always been very friendly, knowledgeable, helpful and easy to work with. Definitely recommend.

Steven D.
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El cliente no dejó un comentario.

KENNETH M.
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El cliente no dejó un comentario.

david L.
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El cliente no dejó un comentario.

Charles P.
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Great as is.

Ryan G.
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Equipment was not clean. Online check in did not speed up process.

Kevin R.
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El cliente no dejó un comentario.

JESSE S.
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Better signage, confusing where the office is.

Jenilee V.
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El cliente no dejó un comentario.

Lonny L.
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El cliente no dejó un comentario.

Lawrence C.
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The salesperson was friendly, helpful and fast on both the pickup and return of the trailer.

Kurtis T.
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El cliente no dejó un comentario.

Ronald J.
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Truck windshield was very dirty, I asked the attendant to clean it and he told me to put some fluid on it. Would recommend because of the location.

Slone B.
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El cliente no dejó un comentario.

David M.
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El cliente no dejó un comentario.

Brandon D.
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I was charged for 188 miles, I only drove around 88. So I was robbed for $80. There was marijuana edibles on the floor of the cab. I also find it very dishonest to rent a 25 foot truck and the floor of the bed measures less than 12'.

GREG M.
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El cliente no dejó un comentario.

Roger H.
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El cliente no dejó un comentario.

Michelle W.
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I am waiting for a return call that I requested to discuss my rental. I made the reservation a month in advance and the day before my big move day I was called and told I need to go to a further location and a later time. Super frustrating when you are closing on a home. The truck had no AC which made for a long hot drive time be returned. I asked for a discount for these two inconveniences.

Wade or Twana F.
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El cliente no dejó un comentario.

Mark H.
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El cliente no dejó un comentario.

Steve W.
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El cliente no dejó un comentario.

James H.
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El cliente no dejó un comentario.

Nate S.
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El cliente no dejó un comentario.

betty S.
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I booked a 10ft truck 2 months earlier, 2 days prior to my move I was told my truck was ready to go, the morning I picked it up all they had was a 15 ft....I took it but I was very upset because it was to big. I couldn't get that particular location to return any calls or the phone would say mailbox full. As an older woman I didnt appreciate any of this. I expected u haul to be a much better company than I have experienced. When they emailed my final bill my address is wrong. Right street wrong city and state. Also since you charge more if a truck is returned early maybe a small refund is in order. Thank you

James T.
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Nothing, it was quick and easy.

Flint D.
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El cliente no dejó un comentario.

ARTHUR R.
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El cliente no dejó un comentario.

Cayli C.
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El cliente no dejó un comentario.

jeanette L.
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The first place they had me scheduled at was supposed to be open, but wasn't. This was an alternate they sent me to and well worth the extra 2 mile drive. Chris was friendly and helped me immediately. He didn't waste my time and was extremely efficient in getting me out of there.

JONATHAN D W.
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El cliente no dejó un comentario.

Ramon B.
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Does it matter? I made a mistake and put 40 dollars extra on my gas card. I should've get my money back or some kind of credit but you didn't. So what's the difference?

JOE J.
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El cliente no dejó un comentario.

David C.
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El cliente no dejó un comentario.

Stephen B.
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The truck I was given for this trip should have been put in junk yard the side window to see any vehicles was broken had to drive in right hand land couldn't see out of it. Inside was filthy and falling apart,couldn't plug in cause light was hanging to much more to list when I dropped the truck off the employees were shocked at the shape of the truck

john G.
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Thanks so much!

DARCIA F.
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El cliente no dejó un comentario.

Michael B.
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Juan was also pleasant and helpful

Page P.
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Do not send customers going out of town or out of state in an old truck. Clean the trucks better so they don't smell. The truck I had was horrible on gas mileage and did not shift very well

Charles P.
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El cliente no dejó un comentario.

Ramon B.
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El cliente no dejó un comentario.

TERRI G.
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This location saved me on a Sunday. I was frustrated because I had ordered a Uhaul online and tried to pick it up at another location and I was having issues online. TERRIBLE! I will never do that again. I would rather deal with a live person or just come to Apache Sands!

Robert G.
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I actually reserved this rental at a location closer to my home. They sent me to this location to pick up the rental as they didn't have one available. This location was further away therefore adding miles to what I was to be charged for and at .99 cents a mile that adds up. Should be an allowance built in for this type situation.

DAYRIN A.
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El cliente no dejó un comentario.

Edward L.
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El cliente no dejó un comentario.

Carissa S.
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I'm not sure of the name of the gentleman that helped us but he was very professional and extremely helpful and kind with getting the trailer set up and also taken off when we got back.

Joel L.
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El cliente no dejó un comentario.

keith S.
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El cliente no dejó un comentario.

Valerie K.
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El cliente no dejó un comentario.

dina A.
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El cliente no dejó un comentario.

Galen K.
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Chris was very helpful over the phone and in person. He suggested the Cargo Van and I will DEFINITELY rent one of those, again!

Jeffrey L.
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The guy who helped me was very nice.

Mariland L.
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El cliente no dejó un comentario.

Tim L.
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El cliente no dejó un comentario.

william P.
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El cliente no dejó un comentario.

stephanie C.
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El cliente no dejó un comentario.

Pete M.
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El cliente no dejó un comentario.

Damian F.
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El cliente no dejó un comentario.

JEFFREY A.
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El cliente no dejó un comentario.

Carolyn D.
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El cliente no dejó un comentario.

Roger H.
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El cliente no dejó un comentario.

Emy K.
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The truck was dirty inside and out. There's a crack in the middle of the windshield that needs to be replaced. The gas cap is faulty. It is not sealing properly, and is creating a vapor lock. The gas gauge is also faulty. I drive the truck 31 miles, it cost me 35$ in gas, because as I was filling it, first it wouldn't take more than 2$ of gas at a time, then the gauge wouldn't move. I stopped the gas pump at 35$, and the needle had not lives at all when the auxiliary was turned on Everything else worked, but that. It wasn't until I drove the truck back 5 miles, and sat with it idling another 15 mins that the gauge finally read over full. Great. So I probably put $10 too much in the gas tank. I turned the truck in, but the rep had to leave early for an emergency, so I didn't get to talk to him I left a message to be called to discuss this with him, and the rental amount, instead, I get no phone call, and an email. So here I am writing you. I hope I get some satisfaction and someone will write me back. Thank you. Emy Koenig

Patrick W.
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El cliente no dejó un comentario.

Ross F.
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El cliente no dejó un comentario.

J Peter F.
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This was one of the worst experiences regarding service I have had. Not this locations fault but more related to the failures of the website and training of local representatives regarding policies. I went to the website for my local u-haul in Star Valley Arizona and booked a 6 x 12 utility trailer. When I looked at the confirmation, I luckily noticed the in small print that the website had booked me a pickup site 90 miles away in Mesa. I called and spoke to Jason at Star Valley to correct the problem. He said they did not have that trailer there. I said I was going to be in the Mesa area and could pick up the trailer there but would need to drop it off back in Payson as I did not plan on returning to the Valley after the rental. He said that would work and he would put a note in the reservation to avoid a one way rental charge since they did not have the required unit at Star Valley. Minutes before picking up the trailer the next day, I received a message regarding problems with the reservation. I called and was told I would need to return the trailer to the Apache Sands location and could not return it to Payson. With a limited window of opportunity to pick up my supplies, I ended up needing to make an additional 3 hour round trip to return the trailer. Add in a delay when the website crashed at the Apache Sands location and overall this ended up an extremely stressful event. Got call later from customer service which stated so sorry cannot do anything to compensate you for all your inconvenience. No more U-Haul rentals for me until you Fix your web booking site to highlight when a customer is being directed to a site for pickup other than the one they began at and get better staff education so the problem is not compounded further.

Denise B.
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El cliente no dejó un comentario.

DENNIS T.
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I waited in line for 20 min. When I got to the counter, the man took my keys. I asked if I need to wait and sign off and he said “no”. I find another $200 charged and I called the location. The man there said we never returned the dolly. WE RETURNED THE DOLLY. I specifically asked to wait to sign off and the Hispanic man told me all was fine and I could go. When I extended the truck for a second day through the 800 number, she told me there was no charge for the extra day. If I have to pay for the extra day, that is fine BUT WE REFUSE TO PAY FOR THE DOLLY THAT WE RETURNED.

alan P.
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El cliente no dejó un comentario.

juliana S.
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El cliente no dejó un comentario.

Robert J.
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Perfect. Nothing to improve! :)

Joseph H.
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El cliente no dejó un comentario.

Kerry B.
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The tires had very little tread left.

Peter G.
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Have more staffing on location. There was one gentleman who was busy. Although, he was really nice and helped me hook up my trailer. He was smiling through it all. Don't know his name, but it was a Mexican guy with tattoos.

Danny W.
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El cliente no dejó un comentario.

Geri S.
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So many dead bugs on windshield hard tme seeing through it.

Jeffrey V.
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El cliente no dejó un comentario.

Eileen S.
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The that helped me said I would be there & he never came out in the very hot day. I went back inside he was there helping the people who was behind me. I told him it's very hot out there. Sorry I'll be there.

Lara M.
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El cliente no dejó un comentario.

Alycia H.
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El cliente no dejó un comentario.

Bruce T.
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El cliente no dejó un comentario.

Peter L.
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El cliente no dejó un comentario.

James J.
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El cliente no dejó un comentario.

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