Customer Reviews for Apache Motors
(U-Haul Neighborhood Dealer)

146 reviews

10728 E Apache Trail   Apache Junction, AZ 85120

(480) 982-3200

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(480) 982-3200

10728 E Apache Trail
Apache Junction, AZ 85120

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

chris L. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Best Uhaul dealer in the area, efficient, polite and competent.

CHARLES D. 
Rating:
3.0

The truck was absoulutely filthy when I took it. The cost was triple what I expected. There are several charges on my bill that were not discussed with me all are abbreviated so I cannot tell what they are for.

MICHAEL G. 
Rating:
5.0

My go to place!!

ANITA J. 
Rating:
3.0

The customer ahead of me has been waiting 15 minutes…no one was in the front office. I went looking for someone and was met by a mechanic that said he would get someone…the guy came few minutes later. When I went to inspect the truck, the windshield was extremely dirty…had to wash it before leaving town. The person that checked me in was friendly, was just concerned that someone else had waited that long before me and then to find the truck dirty was not a good experience.

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

Although the truck was relatively new and mechanically fine with under 100k miles. The truck was covered in bird droppings prior to picking up.

Eric A. 
Rating:
5.0

They did everything great.

GEORGE D. 
Rating:
5.0

The young lady at the checkout was terrific

STEPHEN R. 
Rating:
5.0

We got there at 8am and they didnt open till 8:30 but they took care of us anyway. Awsome place

TROY W. 
Rating:
2.0

I had to at the last minute pick up truck from New location..Man was not customer service friendly.

RITA C. 
Rating:
5.0

Customer did not leave a comment.

MYRON P. 
Rating:
2.0

Gas tank was on empty when stated on the rental agreement that it was half full. The rental agent was so rude that I almost walked out.

CHarles F. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH H. 
Rating:
3.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

JASON V. 
Rating:
1.0

The absolute worst truck in the fleet. The windshield was taped to hold it in place, brake fluid leaked, couldn't drive over 65 or it felt like the truck would fall apart. The truck had damage all over. Check engine light came on halfway through trip and we lost the front brakes. How is this even acceptable? If this is the location that maintains the vehicles, BEWARE!!

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

SHARON M. 
Rating:
2.0

Try cleaning off the thousands of bugs off of the windshield, and maybe take some soap and water to the obvious cola type drink projectiled over the dash and inside windshield.

DANA H. 
Rating:
1.0

I had never used the 24/7 program and didn't understand how it worked. The guy working at that location was a total jerk; condescending and snide. Apparently, he's not allowed to help people using the 24/7 program in any way or so it would seem. He also didn't provide the furniture pads or appliance dolly that I had reserved. By the time I realized they weren't on the truck, there was no way I was going to go and ask him for them. Should I ever need a Uhaul in the future, I'll go to another dealer to get it.

Marilyn M. 
Rating:
5.0

I've used this location twice and the service has been great!

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

ERNIE P. 
Rating:
2.0

Customer did not leave a comment.

RICARDO C. 
Rating:
4.0

I was actually scheduled to pick up the truck at Superstition Farms prior to the rescheduled appointment at Apache Motors. However, when I got the farm, there was no clear indicator on where to go to pick up the truck. I actually knocked on the personal residence at the farm but no one answered. After walking to the back end of the farm, I found a worker but he knew nothing about what to do. This was a frustrating and somewhat frightening experience!

LEAH G. 
Rating:
5.0

Picking up and dropping off was fast and easy.

JUDY E. 
Rating:
5.0

No improvement at this location. It was easy to rent, and the equipment was perfect! I would highly recommend this location to anyone needing a U-Haul rental. Service was beyond excellent!

DIANE A. 
Rating:
5.0

Customer did not leave a comment.

Lance B. 
Rating:
5.0

Customer did not leave a comment.

PERRY T. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Awesome customer service. They took great care of me and what equipment I needed for my move.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

AIDA L. 
Rating:
2.0

Return time was Sunday by 930 but store was closed. Returned equipment by online return but was charged an after hours fee of $20. Should be able to return to an open store to not be charged. Half of the blankets smelled like wet dog.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

DALE H. 
Rating:
4.0

Customer did not leave a comment.

DARLENE Y. 
Rating:
3.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

UTE P. 
Rating:
1.0

Location not even open on my rental date. Again, I drove all over because uhaul sucks. I hate uhaul. I made my reservation weeks in advance but yet again uhaul failed me and they could not honor their commitment. Again. Why would ANYONE do business with uhaul? For any reason? Oh... And that price gouging you're doing to those poor people in California? SHAME ON YOU!!!

DERRICK B. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA H. 
Rating:
3.0

It took me calling Uhaul to actually pick up the keys. The website sucks and I will do my best to not use it again.

Mark S. 
Rating:
5.0

Easy check out and return. Clean vehicles and great service.

MICHAEL K. 
Rating:
5.0

Great customer service. I would rent again from this location. I do wish you all carry the 12-foot truck!

ANITA J. 
Rating:
5.0

This is to uhaul company. get longer seat belts, or extensions. I was embarassed when i couldn't buckle the seat belt and had to ask a friend to drive in my place.

Edward B. 
Rating:
1.0

It's very poor customer service skills so poor that they are at the bottom of the pit so pathetic.

RAMON B. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA B. 
Rating:
1.0

When I went there in person I was quoted a rate of 228 dollars for a 1 way 2 day rental for a trailer. I didn't rent it & left. I called another rental location and they quoted 49 dollars but they didn't have the trailer and sent me back to the first site where I rented the trailer for the 49 dollars .

MARLYN B. 
Rating:
5.0

Customer did not leave a comment.

RANDY L. 
Rating:
5.0

Customer did not leave a comment.

Donald Y. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
1.0

The girl that rented me the truck, did not wear a mask !! That's stupid and reckless !!

BOGDAN S. 
Rating:
5.0

I had great quick and efficient service from nice people.

JEROME M. 
Rating:
5.0

Customer did not leave a comment.

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Close to home; very confident. You will have a good experience with this facility . Checking in and on road within 15 minutes.

DANIEL W. 
Rating:
5.0

Friendly service

JOHN M. 
Rating:
3.0

I reserved a furniture dolly, but they didnt have any.... I had to go and rent one from Home Depot instead..

GAVIN S. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
4.0

Customer did not leave a comment.

ELWOOD V. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW E. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
1.0

Customer did not leave a comment.

Lynnette S. 
Rating:
5.0

Customer did not leave a comment.

CHESTER B. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

No suggestions. We were completely satisfied.

Duane M. 
Rating:
5.0

Customer did not leave a comment.

Brigita W. 
Rating:
1.0

Need more professional Representatives for U-Haul dealers I had a bad experience wish a person non respectable two customers

DANIEL R. 
Rating:
4.0

We OFTEN rent U-Haul trucks for my balloon decor business. We did after-hours pick-up....at night. Things went smoothly. We did not open the back of the truck until loading the next morning. It was noted that the zippered bag with "moving blankets" was opened and a roughly folded blanket was hanging out. We refolded the blanket and re-zippered the bag. One other thing to note, the steering is squirely...steers to the right.

Brenda H. 
Rating:
3.0

Create a paved area and driveway!

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Easy and convenient place to return to.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

Darjisa S. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Perfect!

William W. 
Rating:
5.0

Easy to work with

thomas P. 
Rating:
5.0

Perfect!

WILLIAM W. 
Rating:
3.0

Had to unload trailer myself. But reception was very nice

John M. 
Rating:
5.0

Customer did not leave a comment.

cullen F. 
Rating:
2.0

The directions and location of key pick up were not very clear. Also online check in tool took ages for "approval" with an online representative who never once responded to any of the messages sent through the chat associated with waiting for "approval". Not a user friendly process especially at this designated location.

Garrett B. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
3.0

Customer did not leave a comment.

Madison U. 
Rating:
2.0

Online check in and return didn't work well. Truck windshield was very dirty and no washer fluid in truck ...overcharged. Did not want safe move. A 19.99 truck turned onto 98$. Return was terrible. App wouldn't work and took 45 minutes on hold then the owner to return. Overall not good. Over an hour wasted on front and end of rental

Shelley A. 
Rating:
5.0

Customer did not leave a comment.

Don Z. 
Rating:
2.0

worker unhook car from tow dolly. Told me to drive off the dolly. If did and was suddenly stopped because he did not undo the safety chains r safety chains. Don't know if there is any damage but he had to hammer out one of the links. Ugh

DONALD ALAN S. 
Rating:
3.0

Customer did not leave a comment.

Jeanette D. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN T. 
Rating:
4.0

Customer did not leave a comment.

Gabriel A. 
Rating:
1.0

Ok. Overall the vehicle was great, no complaints. BUT, on an email, I have screenshotted, it specifically says and I quote, "woman renting u-haul with a smartphone" and the vehicle was located in a dirt lot a little ways away from public eye. That made me uncomfortable not knowing who that "quote" goes to or is visible to see. It asks would I recommend u-haul service to a friend. Absolutely. But, I'm a little sketch to send a female due to woot from my email and it's in a dirt lot away from public view. Also, regarding the dirt lot, in AZ its 116+ degrees, so all the after use photos suck in the daytime. Maybe throw a canopy over them, lol.

Krystal F. 
Rating:
1.0

The truck was disgustingly dirty and had obviously not been cleaned. There was still gravel in the truck bed. This could have been overlooked, but the interior had sticky splotches all over as though a soda had exploded in the cab. Additionally, there was dirt AND tons of hair all over the interior. It was awful. At the time of the rental, i made note that the cab smelled of cigarette smoke... Later on, my fiancee found a used cigarette butt in the passenger side door. With the dangers of Covid-19, the fact that this truck hadn't been cleaned was extremely disappointing. On top of all this, UHaul"s charges to my credit card do not match whay was on my receipt. Renting a truck from one of the car rental companys at the airport would have cost only a few dollars more, but the truck would have gotten to me clean, I wouldn't have been nickel and dimed for every mile driven AND I would have had it for more than 24 hours. After several moves and dozens of vehicle rentals, over the past couple of years, I am confident in stating that this rental experience was the worst.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

Dale O. 
Rating:
3.0

Customer did not leave a comment.

Kenneth J. 
Rating:
2.0

The No Contact idea is a terrible excuse for poor customer service.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

William Glen M. 
No reviews have been submitted for this location.

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