Customer Reviews for Apache Motors
(Distribuidor de U-Haul del vecindario)

135 comentarios

10728 E Apache Trail   Apache Junction, AZ 85120

(480) 982-3200

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb.: 8:30 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(480) 982-3200

10728 E Apache Trail
Apache Junction, AZ 85120

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb.: 8:30 a. m. - 2 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

They did everything great.

GEORGE D. 
Clasificación:
5.0

The young lady at the checkout was terrific

STEPHEN R. 
Clasificación:
5.0

We got there at 8am and they didnt open till 8:30 but they took care of us anyway. Awsome place

TROY W. 
Clasificación:
2.0

I had to at the last minute pick up truck from New location..Man was not customer service friendly.

RITA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRON P. 
Clasificación:
2.0

Gas tank was on empty when stated on the rental agreement that it was half full. The rental agent was so rude that I almost walked out.

CHarles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDOLPH H. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON V. 
Clasificación:
1.0

The absolute worst truck in the fleet. The windshield was taped to hold it in place, brake fluid leaked, couldn't drive over 65 or it felt like the truck would fall apart. The truck had damage all over. Check engine light came on halfway through trip and we lost the front brakes. How is this even acceptable? If this is the location that maintains the vehicles, BEWARE!!

WAYNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON M. 
Clasificación:
2.0

Try cleaning off the thousands of bugs off of the windshield, and maybe take some soap and water to the obvious cola type drink projectiled over the dash and inside windshield.

DANA H. 
Clasificación:
1.0

I had never used the 24/7 program and didn't understand how it worked. The guy working at that location was a total jerk; condescending and snide. Apparently, he's not allowed to help people using the 24/7 program in any way or so it would seem. He also didn't provide the furniture pads or appliance dolly that I had reserved. By the time I realized they weren't on the truck, there was no way I was going to go and ask him for them. Should I ever need a Uhaul in the future, I'll go to another dealer to get it.

Marilyn M. 
Clasificación:
5.0

I've used this location twice and the service has been great!

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNIE P. 
Clasificación:
2.0

El cliente no dejó un comentario.

RICARDO C. 
Clasificación:
4.0

I was actually scheduled to pick up the truck at Superstition Farms prior to the rescheduled appointment at Apache Motors. However, when I got the farm, there was no clear indicator on where to go to pick up the truck. I actually knocked on the personal residence at the farm but no one answered. After walking to the back end of the farm, I found a worker but he knew nothing about what to do. This was a frustrating and somewhat frightening experience!

LEAH G. 
Clasificación:
5.0

Picking up and dropping off was fast and easy.

JUDY E. 
Clasificación:
5.0

No improvement at this location. It was easy to rent, and the equipment was perfect! I would highly recommend this location to anyone needing a U-Haul rental. Service was beyond excellent!

DIANE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Awesome customer service. They took great care of me and what equipment I needed for my move.

DONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AIDA L. 
Clasificación:
2.0

Return time was Sunday by 930 but store was closed. Returned equipment by online return but was charged an after hours fee of $20. Should be able to return to an open store to not be charged. Half of the blankets smelled like wet dog.

JEFFREY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARLENE Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leslie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

UTE P. 
Clasificación:
1.0

Location not even open on my rental date. Again, I drove all over because uhaul sucks. I hate uhaul. I made my reservation weeks in advance but yet again uhaul failed me and they could not honor their commitment. Again. Why would ANYONE do business with uhaul? For any reason? Oh... And that price gouging you're doing to those poor people in California? SHAME ON YOU!!!

DERRICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA H. 
Clasificación:
3.0

It took me calling Uhaul to actually pick up the keys. The website sucks and I will do my best to not use it again.

Mark S. 
Clasificación:
5.0

Easy check out and return. Clean vehicles and great service.

MICHAEL K. 
Clasificación:
5.0

Great customer service. I would rent again from this location. I do wish you all carry the 12-foot truck!

ANITA J. 
Clasificación:
5.0

This is to uhaul company. get longer seat belts, or extensions. I was embarassed when i couldn't buckle the seat belt and had to ask a friend to drive in my place.

Edward B. 
Clasificación:
1.0

It's very poor customer service skills so poor that they are at the bottom of the pit so pathetic.

RAMON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTA B. 
Clasificación:
1.0

When I went there in person I was quoted a rate of 228 dollars for a 1 way 2 day rental for a trailer. I didn't rent it & left. I called another rental location and they quoted 49 dollars but they didn't have the trailer and sent me back to the first site where I rented the trailer for the 49 dollars .

MARLYN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
1.0

The girl that rented me the truck, did not wear a mask !! That's stupid and reckless !!

BOGDAN S. 
Clasificación:
5.0

I had great quick and efficient service from nice people.

JEROME M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Close to home; very confident. You will have a good experience with this facility . Checking in and on road within 15 minutes.

DANIEL W. 
Clasificación:
5.0

Servicio amable

JOHN M. 
Clasificación:
3.0

I reserved a furniture dolly, but they didnt have any.... I had to go and rent one from Home Depot instead..

GAVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELWOOD V. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lynnette S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHESTER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna R. 
Clasificación:
5.0

No suggestions. We were completely satisfied.

Duane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brigita W. 
Clasificación:
1.0

Need more professional Representatives for U-Haul dealers I had a bad experience wish a person non respectable two customers

DANIEL R. 
Clasificación:
4.0

We OFTEN rent U-Haul trucks for my balloon decor business. We did after-hours pick-up....at night. Things went smoothly. We did not open the back of the truck until loading the next morning. It was noted that the zippered bag with "moving blankets" was opened and a roughly folded blanket was hanging out. We refolded the blanket and re-zippered the bag. One other thing to note, the steering is squirely...steers to the right.

Brenda H. 
Clasificación:
3.0

Create a paved area and driveway!

EDWARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Easy and convenient place to return to.

GREGORY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darjisa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George H. 
Clasificación:
5.0

Perfect!

William W. 
Clasificación:
5.0

Easy to work with

thomas P. 
Clasificación:
5.0

Perfect!

WILLIAM W. 
Clasificación:
3.0

Had to unload trailer myself. But reception was very nice

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

cullen F. 
Clasificación:
2.0

The directions and location of key pick up were not very clear. Also online check in tool took ages for "approval" with an online representative who never once responded to any of the messages sent through the chat associated with waiting for "approval". Not a user friendly process especially at this designated location.

Garrett B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Madison U. 
Clasificación:
2.0

Online check in and return didn't work well. Truck windshield was very dirty and no washer fluid in truck ...overcharged. Did not want safe move. A 19.99 truck turned onto 98$. Return was terrible. App wouldn't work and took 45 minutes on hold then the owner to return. Overall not good. Over an hour wasted on front and end of rental

Shelley A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don Z. 
Clasificación:
2.0

worker unhook car from tow dolly. Told me to drive off the dolly. If did and was suddenly stopped because he did not undo the safety chains r safety chains. Don't know if there is any damage but he had to hammer out one of the links. Ugh

DONALD ALAN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeanette D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriel A. 
Clasificación:
1.0

Ok. Overall the vehicle was great, no complaints. BUT, on an email, I have screenshotted, it specifically says and I quote, "woman renting u-haul with a smartphone" and the vehicle was located in a dirt lot a little ways away from public eye. That made me uncomfortable not knowing who that "quote" goes to or is visible to see. It asks would I recommend u-haul service to a friend. Absolutely. But, I'm a little sketch to send a female due to woot from my email and it's in a dirt lot away from public view. Also, regarding the dirt lot, in AZ its 116+ degrees, so all the after use photos suck in the daytime. Maybe throw a canopy over them, lol.

Krystal F. 
Clasificación:
1.0

The truck was disgustingly dirty and had obviously not been cleaned. There was still gravel in the truck bed. This could have been overlooked, but the interior had sticky splotches all over as though a soda had exploded in the cab. Additionally, there was dirt AND tons of hair all over the interior. It was awful. At the time of the rental, i made note that the cab smelled of cigarette smoke... Later on, my fiancee found a used cigarette butt in the passenger side door. With the dangers of Covid-19, the fact that this truck hadn't been cleaned was extremely disappointing. On top of all this, UHaul"s charges to my credit card do not match whay was on my receipt. Renting a truck from one of the car rental companys at the airport would have cost only a few dollars more, but the truck would have gotten to me clean, I wouldn't have been nickel and dimed for every mile driven AND I would have had it for more than 24 hours. After several moves and dozens of vehicle rentals, over the past couple of years, I am confident in stating that this rental experience was the worst.

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth J. 
Clasificación:
2.0

The No Contact idea is a terrible excuse for poor customer service.

Patrick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William Glen M. 
Clasificación:
2.0

I don't like not being able to check-out at the counter. I don't like having to report my own mileage - especially when it means hiking about 1/8 mile to do so. This is a horrible set-up and I do not appreciate having to do the job that someone else is getting paid to do - but just sits on his butt.

DEBORAH C. 
Clasificación:
5.0

I arrived earlier than my scheduled pick up time. Truck and Trailer were clean and ready to go. Great Customer Service. I've rented Uhaul equipment on many occasions. This pick up location and service, probably one of the best I've experienced. Respectfully

John P. 
Clasificación:
1.0

Poor, dirty, homeless people, needles everywhere. Nasty people and location. Refused to help. Looks bad on uhaul.

Patrice D. 
Clasificación:
5.0

Great customer service !! I had never ordered/picked up/returned a uhaul rental truck online before and they helped me complete the process. U haul Pickup Truck was brand new and was ready waiting for me when I ordered it. Returning it was quick and easy. No waiting!

REBECCA M. 
Clasificación:
1.0

I think that they could of gave some more information. On how the process of dropping off. Like its going be online and not in person. I went to drop of the truck and I could not get to the link and I went home then I had to rush back to the drop of point to try to get pictures for verification but couldn't.

Amparo J. 
Clasificación:
5.0

Nada

WILLIAM M. 
Clasificación:
5.0

Very professional and friendly

GARY R. 
Clasificación:
4.0

This location is closest to where I live. I was able to rent a truck in the size needed to haul the items I was moving. Service was good. I am satisfied with the experience.

Judith I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemarie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

john L. 
No se han enviado comentarios para esta ubicación.

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