Customer Reviews for Apache Motors
(U-Haul Neighborhood Dealer)

201 comentarios

10728 E Apache Trail   Apache Junction, AZ 85120

(480) 982-3200

Horario

  • Mon–Fri
    8:30 a. m. - 5 p. m.
  • Sábado
    8:30 a. m. - 2 p. m.
  • Domingo
    6 a. m. - 10 a. m.
Horario especial
  • 12/24/2022 - 12/25/2022: cerrado
  • 12/31/2022 - 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(480) 982-3200

10728 E Apache Trail
Apache Junction, AZ 85120

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8:30 a. m. - 5 p. m.
  • Sábado
    8:30 a. m. - 2 p. m.
  • Domingo
    6 a. m. - 10 a. m.
Horario especial
  • 12/24/2022 - 12/25/2022: cerrado
  • 12/31/2022 - 1/1/2023: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Dana B. 
Clasificación:
2.0

I was told that the truck had 1/4 tank of gas in it when I went to pick it up. When I got into the truck the gasoline was barely above the empty mark. A walked around the vehicle and took video of its condition. That part was okay. As I start to drive Instantly I get the 45 miles until empty on the dash. This location is a 1 mile from the freeway. By the time I reached the onramp it read 39 mile until empty. I proceeded to go 5 more miles west before I had to get off the highway for fear of running out of gas. The gauge read 7 miles until empty. I put $50 in this truck to begin my trip. That got the gas meter to just between 1/4 and 1/2 a tank. I had 20 mile to go west. by the time I got to the destination The truck was already on the 1/4 line. Besides that this truck (TT7608E) has very bad alignment issues. You have to keep the wheel darn near pointed at ten o'clock just to go straight. So I did a return after hours and just noticed that I actually got charged for 20 extra miles I did not do. I have pictures that prove it. Plus 13.80 for fuel adjustment. After I returned it with more than I got it with. All in all this was such a bad experience I do think I will ever do business with Uhaul again, And will tell everyone I know not to as well. Gracias por tu tiempo.

Chris L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent W. 
Clasificación:
1.0

Probably clean the truck and make sure what you see is what you get.

GREGORY L. 
Clasificación:
5.0

The service was excellent!

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM S. 
Clasificación:
5.0

Truck needed to be washed and dusted inside other then that fine the helper was amazing helping me.

Mark E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Always pleased with service and equipment

JOHN O. 
Clasificación:
2.0

Low tire pressure light came on and service tire monitor system 15 minutes after we picked up vehicle. Stopped at another Uhaul location. Tires were checked and all tires had proper air. This information was on and off our whole trip. Pads - ordered one dozenm Got only 10 (2 partial bags) Inside of vehicle the dash was very dusty and Inside of windows not clean. Location had a white dog on counter running around when we picked up the truck. Unsanitary and not at all welcoming.

Marc P. 
Clasificación:
1.0

My drop off time was it 8 o'clock, I dropped off the vehicle at 7:30. The guy working there didn't process it until 830 so I got charged a late fee even though I returned it early. Not to mention I also got charged for returning it early.

Jeffrey D. 
Clasificación:
5.0

Drop-off was after closing hours, and was handled easily on uhaul.com/share.

Daniel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie H. 
Clasificación:
1.0

The office was closed during normal business hours.

Pedro N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy G. 
Clasificación:
4.0

When returning a vehicle earlier then schedule date should receive a refund. Had returned it with more gas in it then received should receive a refund at the same per gallon you would have a charged me if i returned it below the mark

KEITH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbra A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike G. 
Clasificación:
5.0

This was the best location I went to , very helpful and understanding

Larrry D. 
Clasificación:
5.0

Professional staff. Great equipment.

john C. 
Clasificación:
3.0

I picked up a car hauler trailer from this location. The electrical connector was missing so I had to go back to the office to get one. I was surprised that no one hooked the trailer to my truck. The lady just told me where the trailer was parked and it was up to me to put it on and hook up the safety chains.

oleva J. 
Clasificación:
3.0

The person handling the check in, check out was very knowledgeable, and very pleasant.

Jack B. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRAD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jack B. 
Clasificación:
4.0

The service was very good and accommodating.

Terry W. 
Clasificación:
5.0

Advise the customer that returning the vehicle later in the day than the time of day it was picked up will add another day of use. The contract was not exactly clear. The due date/time was May 1, 2022 and the days allowed were 5. The "out" time on 04/25/22 was 8:54 a.m. The "in" time was 11:07 a.m. on 04/30/22. After turn in, we were charged $40.00 for an additional day on the vehicle and $28.00 for an additional day of SafeMover coverage because the truck was checked in after 8:54 a.m. on April 30.

James H. 
Clasificación:
5.0

.

Doug B. 
Clasificación:
1.0

Poor management, service and respect to the customer.

Christopher E. 
Clasificación:
2.0

A more organized system. Know the inventory you have on hand.

Raymond J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dodjie R. 
Clasificación:
4.0

We had booked a 26' truck weeks in advance and were told a day before that the truck was not available! What is a reservation for? We were instead given 2 trucks and a trailer (the trailer from U-Haul in Chandler) and were able to get everything loaded and moved. HOWEVER, it took a lot more gas for 2 trucks instead of 1 truck, about $600 more expense. U-Haul should reimburse us for that extra gas.

William P. 
Clasificación:
4.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
2.0

Return lot is not connected to office. I would have preferred to return to a better location of my choice with more room.

Thomas D. 
Clasificación:
4.0

The site told me the rental was in the dirt lot behind the gas station. It wasn't. It was parked out front of the business. It would be helpful if the information was accurate. Why else would I bother to take a picture of its location when I return it?

CHARLES B. 
Clasificación:
5.0

Really nice, personable customer service. Professional and a great representative for U-Haul.

Linda M. 
Clasificación:
4.0

The technology made it a quick smooth transaction.

Maria W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LYVONNE B. 
Clasificación:
5.0

The only thing is when dropping off the truck after hours and using the app to take pictures; it wouldn't load right away. I had to start over 5 to 6 times. It took at least 20 mins for me to finally upload the pictures.

adrienne C. 
Clasificación:
4.0

The people and equipment were great, the truck was clean on the inside but the outside was a mess. Windows weren't clean enough to see out of. SImple enough to do it myself.

STEVEN R. 
Clasificación:
4.0

Uhaul products are great

Justin C. 
Clasificación:
3.0

The website for checking in a vehicle is absolutely horrible it's as bad as it was over a year ago. I had to download the app in a dark parking lot at night to return my truck.

CHRISTOPHER C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristi M. 
Clasificación:
2.0

Extremely difficult to use the mobile 24/7 process to pick up my truck. Ended up having to track down an employee to help with every step. Truck was not located near the pickup. Couldn't find the key lock box. Dolly was not in the truck. Couldn't get in the truck because it was parked so close to another truck. Whole process took over 30 minutes. Next time I will use Home Depot!

Kristy N. 
Clasificación:
1.0

U-Haul representative was rude and unprofessional when I picked up the truck. He couldn't be bothered to get off his phone and seemed annoyed that I was even there. He also tried to upsell me on the Safe Mover coverage. I had to return the truck before the place opened, and even though I followed all the steps to return the truck after hours, the guy still charged me the $20 convenience fee. I had to use the Dispute Resolution feature to get a refund. Avoid this place if at all possible.

MATTHEW H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD F. 
Clasificación:
5.0

Lower ya dam prices out of controll made It really hard to afford

Beth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris L. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOUGLAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID T. 
Clasificación:
5.0

Best Uhaul dealer in the area, efficient, polite and competent.

CHARLES D. 
Clasificación:
3.0

The truck was absoulutely filthy when I took it. The cost was triple what I expected. There are several charges on my bill that were not discussed with me all are abbreviated so I cannot tell what they are for.

MICHAEL G. 
Clasificación:
5.0

My go to place!!

ANITA J. 
Clasificación:
3.0

The customer ahead of me has been waiting 15 minutes…no one was in the front office. I went looking for someone and was met by a mechanic that said he would get someone…the guy came few minutes later. When I went to inspect the truck, the windshield was extremely dirty…had to wash it before leaving town. The person that checked me in was friendly, was just concerned that someone else had waited that long before me and then to find the truck dirty was not a good experience.

Nicholas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
3.0

Although the truck was relatively new and mechanically fine with under 100k miles. The truck was covered in bird droppings prior to picking up.

Eric A. 
Clasificación:
5.0

They did everything great.

GEORGE D. 
Clasificación:
5.0

The young lady at the checkout was terrific

STEPHEN R. 
Clasificación:
5.0

We got there at 8am and they didnt open till 8:30 but they took care of us anyway. Awsome place

TROY W. 
Clasificación:
2.0

I had to at the last minute pick up truck from New location..Man was not customer service friendly.

RITA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRON P. 
Clasificación:
2.0

Gas tank was on empty when stated on the rental agreement that it was half full. The rental agent was so rude that I almost walked out.

CHarles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDOLPH H. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON V. 
Clasificación:
1.0

The absolute worst truck in the fleet. The windshield was taped to hold it in place, brake fluid leaked, couldn't drive over 65 or it felt like the truck would fall apart. The truck had damage all over. Check engine light came on halfway through trip and we lost the front brakes. How is this even acceptable? If this is the location that maintains the vehicles, BEWARE!!

WAYNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON M. 
Clasificación:
2.0

Try cleaning off the thousands of bugs off of the windshield, and maybe take some soap and water to the obvious cola type drink projectiled over the dash and inside windshield.

DANA H. 
Clasificación:
1.0

I had never used the 24/7 program and didn't understand how it worked. The guy working at that location was a total jerk; condescending and snide. Apparently, he's not allowed to help people using the 24/7 program in any way or so it would seem. He also didn't provide the furniture pads or appliance dolly that I had reserved. By the time I realized they weren't on the truck, there was no way I was going to go and ask him for them. Should I ever need a Uhaul in the future, I'll go to another dealer to get it.

Marilyn M. 
Clasificación:
5.0

I've used this location twice and the service has been great!

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNIE P. 
Clasificación:
2.0

El cliente no dejó un comentario.

RICARDO C. 
Clasificación:
4.0

I was actually scheduled to pick up the truck at Superstition Farms prior to the rescheduled appointment at Apache Motors. However, when I got the farm, there was no clear indicator on where to go to pick up the truck. I actually knocked on the personal residence at the farm but no one answered. After walking to the back end of the farm, I found a worker but he knew nothing about what to do. This was a frustrating and somewhat frightening experience!

LEAH G. 
Clasificación:
5.0

Picking up and dropping off was fast and easy.

JUDY E. 
Clasificación:
5.0

No improvement at this location. It was easy to rent, and the equipment was perfect! I would highly recommend this location to anyone needing a U-Haul rental. Service was beyond excellent!

DIANE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Awesome customer service. They took great care of me and what equipment I needed for my move.

DONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AIDA L. 
Clasificación:
2.0

Return time was Sunday by 930 but store was closed. Returned equipment by online return but was charged an after hours fee of $20. Should be able to return to an open store to not be charged. Half of the blankets smelled like wet dog.

JEFFREY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARLENE Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leslie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

UTE P. 
Clasificación:
1.0

Location not even open on my rental date. Again, I drove all over because uhaul sucks. I hate uhaul. I made my reservation weeks in advance but yet again uhaul failed me and they could not honor their commitment. Again. Why would ANYONE do business with uhaul? For any reason? Oh... And that price gouging you're doing to those poor people in California? SHAME ON YOU!!!

DERRICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA H. 
Clasificación:
3.0

It took me calling Uhaul to actually pick up the keys. The website sucks and I will do my best to not use it again.

Mark S. 
No se han enviado comentarios para esta ubicación.

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