Customer Reviews for Antioch Muffler & Brake
(U-Haul Neighborhood Dealer)

870 comentarios

2915 NE Vivion Rd   Kansas City, MO 64119
(SE corner of Chouteau Trafficway & Vivion Rd)

(816) 453-3249

Horarios de la ubicación

  • Lun. - dom.: 10 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 453-3249

2915 NE Vivion Rd
Kansas City, MO 64119
(SE corner of Chouteau Trafficway & Vivion Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 10 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Reginald G. 
Clasificación:
4.0

Clerk was very accommodating to my needs and made the whole process easy.

catherine J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCIAL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

harold T. 
Clasificación:
1.0

They completely recognized they overcharged me, yet didn't reimburse me.

MAURICE V. 
Clasificación:
3.0

Service your equipment. Service your equipment. Make sure equipment has been inspected and tested before sending it out.

Kathleen U. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERCI C. 
Clasificación:
3.0

Truck had weak brakes and no power. Bogged down on hills with no load. With load feared I wouldn't make it to the top of hill. I was barely crawling along. Difficult to pull out due to no power. Feared I would rear end someone so kept long space. With no power never could get up to speed limit.

debra D. 
Clasificación:
3.0

The truck had poor brakes and bogged down on hills. Difficult to pull out since no power. Feared I was going to be in an accident. Had the same truck as I used 3 days ago.

debra D. 
Clasificación:
5.0

Make sure the hours posted are updated to match at the store and on the website. One said 9 AM and another said 10 AM.

Marie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniella S. 
Clasificación:
1.0

They charged me for 2 days even though I returned the trailer before the 24 hrs mark the next day. The little redhead dude said at the counter that it would be fine if I had it back by 4 the next day. When returned the lady behind the counter obviously knew she was about to do it like this based on smug grin she threw me, and said nothing other that "have a nice day". Terrible people make terrible business. Snakes around the north land

Alex B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
4.0

Supply a lock for moving trucks.

ROBIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
4.0

Front desk clerk was very friendly and helpful

Bianca S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rich E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Jo B. 
Clasificación:
4.0

Not sure why I was charged as much as I was or why they took a extra $5.00 out.

Brenda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matt K. 
Clasificación:
4.0

There were three issues at the pickup location. The blankets and dolly I requested were not on the truck. The truck was parked so closely to adjacent vehicles that I couldn't inspect the truck driver or passenger sides. There were no instructions to open the lockbox . For example, how to position the word code or pull the lever to open.

Ward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery D. 
Clasificación:
3.0

Customer service was not great. Wasn't greeted when I came in or when I left and the desk staff seemed confused when I asked for help and they didn't explain anything.

tyler B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cierra F. 
Clasificación:
5.0

Really nothing the service the U-Haul everything went smoothly you guys did a nice job thank you!

ROBERT H. 
Clasificación:
4.0

Young men were very polite. Pulled the truck out for me.

Tracy L. 
Clasificación:
5.0

Promptly available equipment for rent. Clean facility and friendly staff whose sincere with the service that they provide.

Shannon J. 
Clasificación:
5.0

Assure you do all you can do to retain the manager of the Vivian Rd location Outstanding customer care

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natisha G. 
Clasificación:
5.0

Nada

Stephen L. 
Clasificación:
5.0

Quick and easy

Aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE W. 
Clasificación:
5.0

The employees were very kind and I will rent here again!!

Karen O. 
Clasificación:
5.0

busy Saturday Morning pick up. Employees were very professional. Took the time to make sure every customer was acknowledged. Truck was pulled up to the front of the building for me and was ready to go after I completed my sign in. U Haul computer system was down but the employees handled it.

brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

A.J., Manager, - Excellent customer service.

merry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
2.0

Appliance dolly was not in truck. Had to look thru other trucks to find it.

Tyler L. 
Clasificación:
4.0

This was out of my way as far as renting a truck. There are none close to me. There was one but it shut down. It cost me extra money to go this far and rent a truck. I also called the day before for an appliance dolley to be with my order. When I got there, they had NONE. That's the whole reason why I called. They failed miserably in this department. Truck was thrre and ready but that was it. Enter at a slight risk!!!!!

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald G. 
Clasificación:
5.0

I had no issues at all so no improvement needed.

Tameika R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sukru K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ayoob R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhett P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

More thanks for stuff location 🌺🌺🌺

ALI A. 
Clasificación:
5.0

Fast service, very friendly happy to help.

Chandler D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy K. 
Clasificación:
3.0

So many hidden costs. Some stuff on the truck needed repair.

Jordan S. 
Clasificación:
3.0

I had requested a 9:00 am pick up time at a different location. The 15-foot truck was not available there so I was notified the day before that pick up would be at Antioch Muffler and Brake at 9:00 am. There was no mention that this location doesn't open until 10:00 so I had to wait an hour. I was given a different truck than on my contract and was told I would be sent a text with the new contract but was not. I didn't complete the pre-check online since the gas level etc. was not accurate. There was only mild confusion when I returned the truck at my destination city. In the end I had plenty of time to load the truck, had a safe and comfortable trip (AC and radio in working order) to my destination three hours away and the return was quick and easy so it all worked out.

Linda W. 
Clasificación:
1.0

Make sure the damn thing runs good first and so it doesn't leave you on the highway and you got to walk 20 miles other than that their service sucked

phebe N. 
Clasificación:
1.0

I was scheduled to pick my truck up at 8:00AM and the place didn't open until 10AM.

Maryfrances L. 
Clasificación:
1.0

Once I arrived they didn't have the truck I requested also staff was very rude when trying to ask simple questions I def wouldn't recommend this location

Candace S. 
Clasificación:
5.0

The lady was really nice and help me out a lot and even saved me some money

tandance M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREECE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dyana B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dillon G. 
Clasificación:
2.0

They charged me with a $75 cleaning fee for a truck that was dirty when I received it and returned exactly how it was given to me.

Leo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SeanD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTY H. 
Clasificación:
5.0

Air conditioner in the truck.

peggy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joann W. 
Clasificación:
5.0

Everything was great! Your counter rep was great and very easy to work with. In and out with no hassle.

Ben B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrigue D. 
Clasificación:
5.0

The lady at the counter was super nice and helpful.

Andrea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johanna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula L. 
Clasificación:
2.0

The u-haul customer service rep was late to work which resulted in several customers waiting to receive their u-haul equipment. I waited nearly 45 mins. The tow dolly issued to me was in sub par condition, including one of the tail lights not working. I did not discover the broken tail light until the next morning as I started my trip. I was disappointed that the rep signed off on the tow dolly even though the light did not work.

Emmitt D. 
Clasificación:
5.0

Everything went well. The message on the dash said it was due for an oil change

Scott D. 
Clasificación:
5.0

I've rented from there quite a few times and have never had any problems Thank you!

Tammy K. 
Clasificación:
2.0

We were susposed to be able to pick the truck up at ten but they were an hour late. Then they agreed to adjust the daily price of rental because of the inconvenience but they did not. Then we were charged .79 cents per mile instead of the agreed upon .59 cents. I could not honestly recommend your service to anyone and feel if asked people should be told.

Roy W. 
Clasificación:
5.0

The lady that helped checkout and in my truck was excellent and very knowledgeable.

Cindy N. 
Clasificación:
1.0

I checked in online. Then spent 30 minutes in the lobby where the very new employee asked all the same questions AGAIN, and wanted my credit card to charge AGAIN. It was an awful experience I hope to never repeat. The poor kid at the counter seemed completely clueless how the online check-in process worked. The concept was completely foreign to him. 30 minutes after the online checkin I was finally able to leave.I don't think it was the clueless kid's fault, he seemed very, very new, and did not know the system well. I blame poor training for this extremely poor experience.

Carrie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor S. 
Clasificación:
5.0

Everything went well. The young lady that helped me was very helpful and patient, as well as very professional.

mike L. 
Clasificación:
5.0

The staff at this location was very friendly and helpful. Pickup and return process was easy. Equipment was in great shape too.

Samuel K. 
Clasificación:
5.0

overall rating is great!! can"t think of a thing to improve what you are doing! very handy indeed! filled all my needs, great!!!

dan U. 
Clasificación:
1.0

I'm being charged for gas for a vehicle when we received the vehicle with only a quarter tank of gas and left over a quarter tank in the vehicle. We also received the vehicle full of trash in the cab that we were required to clean out

Alexander K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
4.0

Helpful and efficient

Karen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osman F. 
Clasificación:
5.0

Very friendly and helpful!

Harmony D. 
Clasificación:
5.0

Awesome customer service and great experience will definitely come back to this location . Lady at the front desk was very nice and helpful 5 ⭐️⭐️⭐️⭐️⭐️

Lisandro G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

Awsome service

coral P. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM N. 
No se han enviado comentarios para esta ubicación.

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