Customer Reviews for Anniston Storage Place
(U-Haul Neighborhood Dealer)

312 reviews

4700 Cleghorn Ave   Anniston, AL 36206
(Across from Lowe's)

(256) 237-4015

Office Hours

  • Mon-Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(256) 237-4015

4700 Cleghorn Ave
Anniston, AL 36206
(Across from Lowe's)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jean Griffin 
Rating:
5.0

Mr. Pete was kind and helpful. The rental experience was easy. Thanks for everything Pete!

Katrina Menefee 
Rating:
5.0

Mr. and Mrs. Mason, managers of Anniston Storage Place & U-Haul, were professional and very helpful. They offered us a discounted rate to offset the cost of the tax because we are a non-profit. Kenneth Tate with the Sales Tax Department responded to my email about our tax-exempt status promptly. I received a phone call from Jeff, I believe, that discussed the difference between the Safemove Plus plan versus the basic plan that was sufficient coverage and helped us save money. Thankful for the ease of booking online and the communication with the local managers and other U-Haul representatives.

Kelli Whitten 
Rating:
5.0

Customer did not leave a comment.

Chris Jordan 
Rating:
5.0

Customer did not leave a comment.

Thomas Shaw 
Rating:
5.0

I have no complaints or suggestions. Everything was done professionally and courteously.

Randy Phillips 
Rating:
5.0

Very friendly

Wendell Thompson 
Rating:
5.0

Customer did not leave a comment.

Durant Boyd 
Rating:
3.0

everything was great, except that lil bridge at the entrance...scary

Natisha Harris 
Rating:
5.0

Pete and Paula were very nice and the customer service was very good. I was very pleased with my experience here.

Gretta DeArman 
Rating:
1.0

Terrifying man in a bane mask came out after calling multiple times with no answer.

KATIE WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

Ricky Turner 
Rating:
5.0

Customer did not leave a comment.

Russell Petersen 
Rating:
5.0

The people were polite and helpful explaining everything and the location was cleaned .Yes ,I will recommend them family and friends.

Angela Rudolph 
Rating:
5.0

Customer did not leave a comment.

Veneta McKinney 
Rating:
5.0

They were most helpful in this rental 🙃👍🖖

WALTER MASON 
Rating:
5.0

Customer did not leave a comment.

Kristina Humphrey 
Rating:
5.0

Customer did not leave a comment.

Eric Wilson 
Rating:
5.0

Customer did not leave a comment.

Chad Mcleod 
Rating:
5.0

Customer did not leave a comment.

Axell Strickland 
Rating:
5.0

Customer did not leave a comment.

Kari Harkins 
Rating:
5.0

Customer did not leave a comment.

Riley Jones 
Rating:
5.0

Customer did not leave a comment.

MARKELA TAYLOR 
Rating:
5.0

The husband and wife team was very appropriate and very kind and listen to the concerns that we had and helped us the best way they know and they were very very nice and considerate and thank you for that

CYNTHIA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

ERIC THOMPSON 
Rating:
5.0

Paula, the attendant at this location was great and super nice.

Stephen Pitts 
Rating:
5.0

Customer did not leave a comment.

ANGELA MARTIN 
Rating:
5.0

Customer did not leave a comment.

LILLIAN DOSS 
Rating:
5.0

The people here went out of their way to help me. Terrific experience!

JEFFERY THOMPSON 
Rating:
5.0

Truck was clean an ready to go when we got there friendly staff

MICHAEL SHEPARD 
Rating:
1.0

Drop off gets all "No" due to location (off road away from lighting)....and the fact that it was a night/after hours Drop off... didn't feel safe so can't really say if the experience would be different in the daytime.

Michael Evans 
Rating:
5.0

Customer did not leave a comment.

Prince "Chris" Swain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER MASON 
Rating:
5.0

Customer did not leave a comment.

Courtney Hayes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Staubs 
Rating:
5.0

Doors were difficult to open and close. They sure could use some maintenance and some handles.

Charles Patterson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Barry Couch 
Rating:
5.0

Customer did not leave a comment.

LUTHER ALMOND 
Rating:
5.0

Customer did not leave a comment.

BRITANY BELL 
Rating:
5.0

Everything was great

willie guyton 
Rating:
5.0

Customer did not leave a comment.

Robert Rigsby 
Rating:
5.0

I can’t think of anything seems perfect

Karen Cooley 
Rating:
4.0

Signage on HWY ..... paint / clearer location .....update contract when online location picked is changed by y’all !

David Bush 
Rating:
5.0

Customer did not leave a comment.

Juan Coronado 
Rating:
3.0

This was the 3rd place I went after the first one could not find my reservation, the second one couldn't process the payment. So what should have taken 30 minutes took 4 hours, and meant packing got delayed by 4 hours.

STEPHEN ALSLEBEN 
Rating:
5.0

They were FABULOUS! Plan to use them on the next move!

Tommy Strickland 
Rating:
5.0

Customer did not leave a comment.

Mario Baxter 
Rating:
5.0

Customer did not leave a comment.

TREMAIN HUBBARD 
Rating:
5.0

Very polite people. Enjoyed working with them.

Michael Hanna 
Rating:
5.0

Very nice people there in that office. The location for this Uhaul place wasn't ideal. It is hidden, and isolated in a bad place in Anniston. A dangerous area to be secluded. Overall the office people were wonderful.

John Nelson 
Rating:
3.0

husband and wife team, husband , gracious wife, rude and arrogant

John Roach 
Rating:
4.0

Customer did not leave a comment.

Melvin Busby 
Rating:
3.0

Old and slow but very helpful

Charles Trantham 
Rating:
4.0

Customer did not leave a comment.

Nancy Weldon 
Rating:
5.0

Customer did not leave a comment.

Jose Fuenmayor 
Rating:
5.0

This is the second time I rented a UHaul from this location. Everything went smoothly both times.

Linda Chenard 
Rating:
5.0

Customer did not leave a comment.

Sarah Ayers 
Rating:
5.0

Customer did not leave a comment.

Joseph Hollingsworth 
Rating:
5.0

Customer did not leave a comment.

Delmer Ferguson 
Rating:
5.0

Customer did not leave a comment.

Tivis Green 
Rating:
1.0

person running store was not able to run computer, check out was a nitemare.

dave wright 
Rating:
5.0

Customer did not leave a comment.

Apryl Evans 
Rating:
5.0

Customer did not leave a comment.

Andrea Jolly 
Rating:
3.0

Customer did not leave a comment.

Noah Moore 
Rating:
5.0

Great experience!!!!

James Baugh 
Rating:
3.0

Says it’s open on Saturdays but the office Closed.

Ronald Maynard 
Rating:
5.0

I'm glad on this end customer was very helpful in straightening out the mess from the pickup. A very nice gentlemen who took his time a got my issue resolved.

Derek Walker 
Rating:
5.0

Customer did not leave a comment.

ramond stevenson 
Rating:
5.0

Paula & Pete Mason were most helpful in my move thanx so much..

Marie Angles 
Rating:
5.0

After getting the runaround with two defunct U-Haul dealers, I contacted Pete with Anniston Storage Place and U-Haul and was able to get a truck at the quoted price I was given, also Pete had to give me a larger truck to get me moved from Anniston to Decatur which was most helpful, I had gone to Kingdom Manor Trailer Sales they had the truck but they said they were no longer a U-Haul dealer & I went by Premier Detail & Reconditioning for a truck and they had no trucks and they were closed. Your area manager needs to get his ducks in a row. I recommend Pete at Anniston Storage Place for all your U-Haul rental needs.

Anthony Kelley 
Rating:
5.0

Very pleased with this rental.

Linda Chenard 
Rating:
5.0

Customer did not leave a comment.

Brett Benefield 
Rating:
5.0

I would recommend Paula & Pete Mason for your moving needs....

Robert Baker 
Rating:
5.0

Customer did not leave a comment.

Daniel Bennett 
Rating:
5.0

Never had a problem with anything.

Jordan Richards  |  Overall Experience 
Rating:
2.0

Most of my stuff got wet.the units condensate terribly and the rain leaks in under door.until we really emptied our belongings did we realize this.dont put valuable fabric items.our stuff mildewed....

Richard Gibson  |  Overall Experience 
Rating:
5.0

was made to feel like family! the family you like. great couple, very helpful and accomodating Will use them and recommend them

Debra Jadick 
Rating:
5.0

Extremely helpful, courteous, and professional. Great staff and facility.

CHRISTOPHER REAVES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mahomed Salame 
Rating:
3.0

If there was any issue, it was taken care of right away. Staff was very nice and accommodating...I needed a bigger unit, they kept me updated as to when one would be available.

CORDELIA KELLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly arenth 
Rating:
5.0

Customer did not leave a comment.

Pat Trussell 
Rating:
1.0

Be open

Dazha Chambers 
Rating:
5.0

.99 per mile is ridiculous, that just plain taking advantage of people especially in that area.

James Cato 
Rating:
5.0

Everything is great during this rental and the staff are amazing.

yazeed Alaslani 
Rating:
5.0

Customer did not leave a comment.

David Clark 
Rating:
5.0

Trouble free experience! Well done!

Kenneth Wood 
Rating:
5.0

Staff were very friendly and helpful when choosing my unit and making payments. I would recommend them for any storage needs.

Robin Campeau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirankumar Patel 
Rating:
5.0

Paula & Pete were courteous and expedited my return, assisting with directions before arriving to my drop off destination....

Rodney Barry 
Rating:
1.0

Sugar ants were living in the walls and under the weather strip,

james phipps 
Rating:
3.0

Customer did not leave a comment.

Van Munn 
Rating:
1.0

Customer did not leave a comment.

TRENTON FLOYD 
Rating:
3.0

The people that I dealt with was awesome. They went above and beyond to make our move a smooth transition. Friendly and courteous.

Penny Jasper 
Rating:
5.0

Customer did not leave a comment.

jaMES hUDSON 
Rating:
5.0

Customer did not leave a comment.

Linda Butterfield 
Rating:
5.0

The couple running this U-Haul facility are caring & most helpful, I would recommend them to everybody to make your experience a great one....

Kirankumar Patel 
Rating:
5.0

Glad to have met Miss Paula, she was most helpful in getting the equipment I needed, I will recommend to all of my friends to call her for their U-Haul needs....

Chris Cobb 
Rating:
5.0

Paula and Pete help me during this difficult move, I had to extend several days due to I had no help moving and they worked with me, they are very nice couple, I would recommend for everybody who needs to move to give them a call, thanks so much.

ROGERLIO AGUILAR 
Rating:
5.0

Everything was magnificent and was very respectful. Even being so busy was very organized and professional.

Donterrius Harris 
Rating:
5.0

My overall experience with u haul for this rental was an absolute nightmare! But for the help of the nice person at the rental facility, I would have cancelled the equipment rental and moved toward filing a grievance based on the reservation/ customer service area of your company. We scheduled the reservation along with moving help through the website 2 weeks prior to pickup. Because we were arranging an out of state move, we thought it was wise to set it up in advance. Your reservation system failed miserably. We were set up with the wrong vehicle, and with no clear communication with our moving help. I spoke to several cust service members. Some were helpful, but most were not. We got thru our project but I seriously doubt if we will use you again. Also look into fixing the issue with customers being on hold for 15 to 45 minutes--that was also Very annoying.

Kevin Steele 
Rating:
5.0

Paula an Pete are exelent people they're very knowledgeable an willing to help beyond measurement

DEREK CANNON 
Rating:
5.0

Both were friendly and helpful. would use again and recommend to friends.

Roger Simmons 
Rating:
5.0

Truck was excellent for our use.

Carolyn Brouillette 
Rating:
4.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

George Wallace 
Rating:
5.0

Customer did not leave a comment.

Dina Patterson 
Rating:
5.0

Customer did not leave a comment.

Keith Wahl 
No reviews have been submitted for this location.

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