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Latasha M
Customer Reviews for Anniston Storage Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr. Pete was kind and helpful. The rental experience was easy. Thanks for everything Pete!
Katrina MMr. and Mrs. Mason, managers of Anniston Storage Place & U-Haul, were professional and very helpful. They offered us a discounted rate to offset the cost of the tax because we are a non-profit. Kenneth Tate with the Sales Tax Department responded to my email about our tax-exempt status promptly. I received a phone call from Jeff, I believe, that discussed the difference between the Safemove Plus plan versus the basic plan that was sufficient coverage and helped us save money. Thankful for the ease of booking online and the communication with the local managers and other U-Haul representatives.
Kelli WI have no complaints or suggestions. Everything was done professionally and courteously.
Randy PVery friendly
Wendell Teverything was great, except that lil bridge at the entrance...scary
Natisha HPete and Paula were very nice and the customer service was very good. I was very pleased with my experience here.
Gretta DTerrifying man in a bane mask came out after calling multiple times with no answer.
KATIE WThe people were polite and helpful explaining everything and the location was cleaned .Yes ,I will recommend them family and friends.
Angela RThey were most helpful in this rental 🙃👍🖖
WALTER MThe husband and wife team was very appropriate and very kind and listen to the concerns that we had and helped us the best way they know and they were very very nice and considerate and thank you for that
CYNTHIA JPaula, the attendant at this location was great and super nice.
Stephen PThe people here went out of their way to help me. Terrific experience!
JEFFERY TTruck was clean an ready to go when we got there friendly staff
MICHAEL SDrop off gets all "No" due to location (off road away from lighting)....and the fact that it was a night/after hours Drop off... didn't feel safe so can't really say if the experience would be different in the daytime.
Michael EDoors were difficult to open and close. They sure could use some maintenance and some handles.
Charles P | Overall ExperienceEverything was great
willie gI can’t think of anything seems perfect
Karen CSignage on HWY ..... paint / clearer location .....update contract when online location picked is changed by y’all !
David BThis was the 3rd place I went after the first one could not find my reservation, the second one couldn't process the payment. So what should have taken 30 minutes took 4 hours, and meant packing got delayed by 4 hours.
STEPHEN AThey were FABULOUS! Plan to use them on the next move!
Tommy SVery polite people. Enjoyed working with them.
Michael HVery nice people there in that office. The location for this Uhaul place wasn't ideal. It is hidden, and isolated in a bad place in Anniston. A dangerous area to be secluded. Overall the office people were wonderful.
John Nhusband and wife team, husband , gracious wife, rude and arrogant
John ROld and slow but very helpful
Charles TThis is the second time I rented a UHaul from this location. Everything went smoothly both times.
Linda Cperson running store was not able to run computer, check out was a nitemare.
dave wGreat experience!!!!
James BSays it’s open on Saturdays but the office Closed.
Ronald MI'm glad on this end customer was very helpful in straightening out the mess from the pickup. A very nice gentlemen who took his time a got my issue resolved.
Derek WPaula & Pete Mason were most helpful in my move thanx so much..
Marie AAfter getting the runaround with two defunct U-Haul dealers, I contacted Pete with Anniston Storage Place and U-Haul and was able to get a truck at the quoted price I was given, also Pete had to give me a larger truck to get me moved from Anniston to Decatur which was most helpful, I had gone to Kingdom Manor Trailer Sales they had the truck but they said they were no longer a U-Haul dealer & I went by Premier Detail & Reconditioning for a truck and they had no trucks and they were closed. Your area manager needs to get his ducks in a row. I recommend Pete at Anniston Storage Place for all your U-Haul rental needs.
Anthony KVery pleased with this rental.
Linda CI would recommend Paula & Pete Mason for your moving needs....
Robert BNever had a problem with anything.
Jordan R | Overall ExperienceMost of my stuff got wet.the units condensate terribly and the rain leaks in under door.until we really emptied our belongings did we realize this.dont put valuable fabric items.our stuff mildewed....
Richard G | Overall Experiencewas made to feel like family! the family you like. great couple, very helpful and accomodating Will use them and recommend them
Debra JExtremely helpful, courteous, and professional. Great staff and facility.
CHRISTOPHER R | Overall ExperienceIf there was any issue, it was taken care of right away. Staff was very nice and accommodating...I needed a bigger unit, they kept me updated as to when one would be available.
CORDELIA K | Overall ExperienceBe open
Dazha C.99 per mile is ridiculous, that just plain taking advantage of people especially in that area.
James CEverything is great during this rental and the staff are amazing.
yazeed ATrouble free experience! Well done!
Kenneth WStaff were very friendly and helpful when choosing my unit and making payments. I would recommend them for any storage needs.
Robin C | Overall ExperiencePaula & Pete were courteous and expedited my return, assisting with directions before arriving to my drop off destination....
Rodney BSugar ants were living in the walls and under the weather strip,
james pThe people that I dealt with was awesome. They went above and beyond to make our move a smooth transition. Friendly and courteous.
Penny JThe couple running this U-Haul facility are caring & most helpful, I would recommend them to everybody to make your experience a great one....
Kirankumar PGlad to have met Miss Paula, she was most helpful in getting the equipment I needed, I will recommend to all of my friends to call her for their U-Haul needs....
Chris CPaula and Pete help me during this difficult move, I had to extend several days due to I had no help moving and they worked with me, they are very nice couple, I would recommend for everybody who needs to move to give them a call, thanks so much.
ROGERLIO AEverything was magnificent and was very respectful. Even being so busy was very organized and professional.
Donterrius HMy overall experience with u haul for this rental was an absolute nightmare! But for the help of the nice person at the rental facility, I would have cancelled the equipment rental and moved toward filing a grievance based on the reservation/ customer service area of your company. We scheduled the reservation along with moving help through the website 2 weeks prior to pickup. Because we were arranging an out of state move, we thought it was wise to set it up in advance. Your reservation system failed miserably. We were set up with the wrong vehicle, and with no clear communication with our moving help. I spoke to several cust service members. Some were helpful, but most were not. We got thru our project but I seriously doubt if we will use you again. Also look into fixing the issue with customers being on hold for 15 to 45 minutes--that was also Very annoying.
Kevin SPaula an Pete are exelent people they're very knowledgeable an willing to help beyond measurement
DEREK CBoth were friendly and helpful. would use again and recommend to friends.
Roger STruck was excellent for our use.
Carolyn B