Although the people at this location was excellent the online booking system is terrible and needs a Rehaul.SHAWN O.
Customer Reviews for Annes Auto
(Distribuidor de U-Haul del vecindario)
Chatham, ON N7M3G3
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: cerrado
- 10/27/2021 - 10/29/2021: 9:30 a. m. - 5:00 p. m.
- 10/30/2021: 9:00 a. m. - 1:00 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Explain how to remove the trailer because the videos on the uhaul website aren't updatedKRISTINA M.
Nothing negative to say. I was moving my daughter who was splitting from my son in law. I was leaving my car there while we were moving and they made sure it was in a secure location.BARRYA J.
El cliente no dejó un comentario.Randy N.
El cliente no dejó un comentario.GENE M.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.BRANDONMICHAEL H.
It was great. Got the total service I was looking forBRIAN H.
Keep doing what your doing. Easy Peasyal M.
Amazing customer service, detail oriented but not bogged down with legalese.SCOTT R.
This facility is not only the cleanest, most helpful location but it is also run the kindest, most accommodating humans on the planet. I will be a return customer. My only constructive criticism is to the online reservation platform. It would be helpful to not double book trucks and have more up to date information for your call center staff to reduce customer confusion.MIRANDARAE M.
Have better after hours help but over allvvery courtious and pleasant when we could get a hold of someone.PAUL K.
El cliente no dejó un comentario.Glenn M.
El cliente no dejó un comentario.TIMOTHY G.
Some 26 foot trucks would be greatMike M.
Great service and very friendly and helpful staff. Joyce especially always makes you feel welcome and does a terrific job.ROBERTJ R.
I have nothing but praise for Kevin. He went out of his way to make sure that he was able to secure a truck for my last minute move. I have and will continue to rent from this location because of the service. UHaul Central Booking was no help at all and tried to tell me I had to drive 30 min each way to get a truck in a different city, and all at my expense, but Kevin was able to make it all happen for me. Great dealer, and these are the people that make UHaul a place I would deal with again. -HubertHubert P.
El cliente no dejó un comentario.Victoria M.
El cliente no dejó un comentario.MARIO MICHAEL H.
Joyce is an absolute pleasure to do business with. She bent over backwards and went beyond to help us find a trailer to rent. (Unlike the immature and egotistical individual from Windsor that contacted me) thank you sincerely Joyce, PaulPAULM P.
El cliente no dejó un comentario.Crystal R.
El cliente no dejó un comentario.Carl B.
Great experience. Super kind, helpful and knowledgeable staff. ¡Gracias!Beverly W.
Great location. Friendly and efficient. Definitely recommend this locationTom M.
El cliente no dejó un comentario.Abraham U.
El cliente no dejó un comentario.JENNIFERLYNN H.
Staff were very helpful. Everything went very smoothly and truck was in very good conditionTom M.
El cliente no dejó un comentario.Betty B.
El cliente no dejó un comentario.Bob T.
My first time renting a truck with U-Haul, Everything was great and people were friendly I would do it this way again when moving . I definitely would suggest to my friends, even if it is just moving a piece of furniture somewhere this is the way to go !Dianne L.
El cliente no dejó un comentario.kelly B.
I think this service model is brilliant and efficient, no comments at this stage.Brett W.
More 26 foot trucks would be excellentMike M.
Need 26 foot trucks for convenienceMike M.
The uhaul drop off site was clean but smelled terrible inside of stale cigarette smoke.CHERYLL M.
El cliente no dejó un comentario.MARGARET W.
We were totally satisfied with Joyce at Ann's Auto! She went above and beyond to reassure me that she would do everything she could to ensure we got a trailer for our travel dates. What U-Haul doesn't make clear at the time of booking, is the email confirmation you receive after selecting your desired equipment type does not mean you will actually get your requested equipment, if anything. According to U-Haul corporate, who called me several times when I tried to book a trailer through a local dealer, the likelihood of me getting a trailer for when I needed it was slim to none. If it got rented out before my desired pickup date, they would not make sure the trailer was back to the location I requested for my desired date. Basically, my booking was merely a request for a trailer if it happened to be on the lot at the time. Perhaps many are used to this treatment and I'm just going overboard. But, I feel that when a reservation is made and a confirmation email is received, it means the equipment is available and will be there for when I need it. Not a maybe, if we happen to have something at the time. No one would be impressed if they booked a hotel during their vacation, and received a confirmation of the booking, only to arrive and find out that they had nothing available. I honestly feel this way of dealing with bookings is a terrible protocol from U-Haul corporate. Luckily, our booking came through. However, I was on pins and needles the entire time up until 2 days before we left, as I had no idea if I would have a trailer. We would have been severely screwed if we had been told nothing was available. As I said previously, my issue is with Corporate. NOT with the local dealer. I will no longer deal with Corporate, as I do not appreciate receiving a call no less than two minutes after booking through the local dealer, only to be told "there is nothing available, so you will have to call us to discuss your predicament. As far as I am concerned, supporting and dealing with local saved us. Corporate, no thanks. Have some sensitivity. And seriously consider changing your policy for reservations and confirmations. Do not send a confirmation to customers, have them assume their needs are being met, only to go back on them later. Ann's Auto, thank you so very much for your kindness and reassurance. It was definitely appreciated, and most definitely needed.MICHELLEMARIE S.
The experience of reserving and renting the truck was very smooth. I appreciated the helpful customer service at the pick-up location (at Annes Auto in Chatham ON) and will be using the rental service again as a result. Thanks!!Nina R.
Anne's Auto is hands down the bestest coast to coast Appreciate every move with. file:///var/mobile/Library/SMS/Attachments/fe/14/6378AED0-C6F2-4405-88D7-6A9C1E12EAF3/IMG_0015.HEICKevin S.
El cliente no dejó un comentario.RONALDHARRY H.
Comment: -Twice I have rented in the past and twice I had to clean the windshield. Why is this duty not provided upon the environment charge of the last renters use or just plain courtesy for the next customer.Donald G.
El cliente no dejó un comentario.Charles W.
El cliente no dejó un comentario.steven D.
not much-the people ran the business with care and friendliness.Richard R.
It was a pleasure working with Joyce who made the process easy and pleasant. I received an unexpected call from Alicia at UHAUL in Windsor who provided misinformation that caused considerable distress and confusion. I redialed the number that Alicia's call originated and I believe it was a gentleman named Jason who did some damage control. Joyce followed up to ensure the things went smoothly with the complications that were created. I would highly recommend Anne's Auto for the place to go for UHAUL. I suggest that the Windsor employees receive some inservice.Susan S.
The customer service here is awesome! This was my second time using this location. Both time I experienced the best best service. ¡Gracias!Dan C.
El cliente no dejó un comentario.Pamela F.
We appreciate U-Hauls affordable, reliable and fast services.We always recommend U-Haul services to family, friends and relatives.I am going to stick with U-Haul forever.Thanks!PITA L.
All good.LEONJ D.
The owner/manager was super awesome to deal with. Very friendly. They helped us out during a super stressful day. Will definitely use them for all future uhaul rentalsVictoria G.
Absolutely happy with the service I received at Ann's. They took care of an issue regarding my deposit and took it upon themselves to remedy the situation. As far as head office and the traffic deptâ€¦they need to work on a few things!Kevin K.
El cliente no dejó un comentario.JAMESE D.
El cliente no dejó un comentario.JUSTINDANIELPHIL G.
I always go to Ann's auto Kevin and Joyce are greatJared N.
El cliente no dejó un comentario.JASONR G.
Maybe a bit more organized .and some of the clutter put away. More of an office setting instead of a side room.Charles M.
Closer location pick ups and drop offsJ-TREVOR K.
El cliente no dejó un comentario.DAVIDG R.
Good location guy helping me was very friendlyKEVINJAMESKEVAH B.
El cliente no dejó un comentario.Rafi V.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.Judith W.
Thank you so much for your help. Made our move so much easier.SHAWNW M.
El cliente no dejó un comentario.Aidyn L.
I have had a number of occasions where I required a truck with virtually no notice and the folks have always come through for me. Love dealing with them ðŸ'Mark T.
very friendly and courteous from begining to end.Pierre M.
Customer Service was top notch. Friendly , helpful and knowledgeable staff. Very honest and open.Mark M.
El cliente no dejó un comentario.Kyra S.
El cliente no dejó un comentario.Robert S.
Everything was excellent!!! Thank you so much!!VIOLETA D.
I am very pleased that I made the switch to Anne's Auto!James Benson S.
Our original drop off point was closed and no answer on any phone. Our pickup location at 8000 Lawson Road kindly arranged for Annes Auto to be the new drop off point. Annes Auto was wonderful, jumping in at the last minute to accept our return.Patricia Z.
Joyce is a wonderful person to deal with! This location is always there to help when people need a truck and ensure everything fits your needs!TRACEY A.
El cliente no dejó un comentario.Sharon C.
El cliente no dejó un comentario.Larry K.
I truck needed an alignment big time, steering had so much play.Hayden P.
Customer service above and beyond !Steven R.
Joyce was very friendly and helpful, and knew just what trailer I should rent when I explained my needs. Greg helped me get hooked up and on my way. They made the whole experience easy and enjoyable.Greg S.
Customer service was great.. Was nice knowing I could get a truck right away when I needed it. For future as I mentioned to Kevin. If renting a fridge cart/dolly Having a lock so it can stay in truck when and if returning thru out the night... Thanks again for the rental.Tammy B.
Nice people to deal with.RANDY B.
The on line app did not work for pick up! Made a 3.5 hour delay and was on phone with customer service for 1/2 hour after being on hold for 1/2 hour...service rep was great and helpful but it should have not resorted to that. I had 2 truck rentals in 4 days and issues at pick up both times resulting in lengthy delays...I wanted to be contacted to resolve these issues. I was to be transferred to a rep to resolve concerns and was disconnected at that time...very frustrating!!Brian H.
Friendly service.Richard B.
Fantastic lady running the place. And squirrel is adorable.Dana Rodrerick G.
El cliente no dejó un comentario.Mark D.
We were attended to quickly and kindly. Was very easy to rent and take the uHaul.Nicholas H.
Nothing to improve, service was amazing!AYLAMARIE T.
Overall it was a great experience. ThxAlbert S.
El cliente no dejó un comentario.Victor C.
The staff were very helpful but the experience with the regional office in Windsor was terrible- rearranged our pick up location, no keys available for trucks at the new location, multiple calls needed to work the â€˜24/7' pick up feature. Not a good experience when you are under time pressures.Sharon C.
stop with all the up sells on the web pagedan S.
overwhelming smell of cigarette smoke in the office with one person smoking nearby. The gentleman waiting on us was very nice but for non smokers the atmosphere was a little bit uncomfortableGayle G.
Everything was excellent , specially the superb service provided by Joyce, top notch for sure!Terry L.
El cliente no dejó un comentario.Angela G.
Kevin and Joyce are always great to deal with will always go back thereJared N.
Great service and peoplePaul P.
This is the second time we dropped off a U-Haul at this location. Very Professional and Great Location for U-Haul. Thank-YouDon R.
It was early Sunday morning and I had never been to this location before, so I was delighted to find a person outside expecting the return of the truck and help guide me to a parking spot. Friendly and accommodating service.Warren F.
El cliente no dejó un comentario.Catherine B.
Everything was perfect. Truck was clean. Staff was very friendly and helpful. Nice large lot so it was easy to back in vehicles.Mark M.
Simplify self-service apps or do verification check before arrival time. I spent 45min just to do self-service.Hung N.