El cliente no dejó un comentario.Samuel S.
Customer Reviews for Annapolis Carroll Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MANUEL V.
Was left waiting for a long time at the gas station where this location is located. The truck had a greasy substance all over the floor, and we almost slipped on it multiple times.Lisa Q.
The Annapolis Carroll Fuel location was very convenient and efficient. They even helped with information after all the UHaul return places were closed.Josh B.
El cliente no dejó un comentario.Iverson A.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Emari R.
I left the truck with over a 1/4 tank of gas (as was instructed to when I picked it up). The gas station attendant (the location was an actual small gas station with a little shack) took the keys and didn't look at the truck with me as I requested. Then I get a bill for 60 dollars, saying the truck wasn't filled up properly. This is a flat out lie on the gas station attendant. And will definitely dispute this with my bank, if I'm not refunded the $60 dollars.Mitchell K.
I was not given any information about additional charges nor a receipt so I have no way to know what are my charges . Totally irresponsible mgmt. and RUDE! Police intervention needed to find out what charges they plan to or already have charged to my credit card. Despicable service.hensley E.
El cliente no dejó un comentario.Gil P.
Nothing, gentlemen did his job perfectly. Got me in and out in timely manner.Mark H.
Having pick up at a gas station with just a kiosk in between pumps was chaotic. We were charged the Safe Move fee which we denied and did not receive our military discount as promised. We received no printed receipt and attendant was preoccupied with all the gas customers.Brenton G.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.Anne R.
Remind customers with on way rentals about the fine print. We had to call and supposedly drop truck off at another location other than the location on the Order Summary.Simonne M.
The website allowed me to book this vehicle for an after hours pickup that was not actually available. I ended up sitting outside the gas station until it opened, I was late as a result, and there was no help available to change the return time after the pickup time was delayed by this issue.Beau P.
Great, no problems.Merrill C.
With only one attendant he needed to try to handle my transactions and his gas customers at the same time. Took longer than it should have.Thomas H.
Not much. This location is a major intersection for the city. ConvenienteJonathan G.
Truck Air Conditioning blew hot air. Made trip unbearableMarc C.
THE WEST STREET LOCATION WAS TERRIBILE. STILL WAITING ON NATIONAL UHAUL CUSTOMER SERVICE TO CALL ME AT 917-698-0865.MARKL F.
El cliente no dejó un comentario.Richard L.
El cliente no dejó un comentario.GhulamNabi M.
It was a gas station not a true U-haul. I would definitely recommend the actual U-haul owned establishment. We returned unused boxes and they were super friendly and helpful. MUCH better experience than Blacksburg by far!Linda S.
El cliente no dejó un comentario.Jim R.
No one called me the day before to confirm my order. I did receive a text message the night before that asked me to call and verify my pickup (around 6pm). I called a number of times and got no answer. I called the next morning and finally got through to a voice mail system. I left my name and number and asked for someone to please call me back. I left 2 more voice mail messagesâ€¦ no one ever called me back. I finally received a call 15 minutes before I was to pick up the truck and was told that there was no truck available for me. They offered a truck at a different location (2.5 hours away), if I wanted to travel. After talking to the rep for about 50 min. We finally worked something out. When I went to pick up the truck it was filthy. The windshield was covered with dead bugs, and the cabin smelled like cigarette smoke. When I opened the back of the truck there was stuff all over the floor and au haul hand cart laying on the floor. This told me that they never opened the back gate because they went to get me the hand truck that I rented. Also there was grease or oil on different areas of the floor that I had to clean up before using the truck. A very unpleasant experience.Bill B.
I made the reservation for a different location, and Uhaul was unable/unwilling to have vehicle at that location which was only 2 miles away.Bruce M.
El cliente no dejó un comentario.Jack D.
El cliente no dejó un comentario.JACOB O.
Not s dealer/central location, but fine for drop off.Alison E.
El cliente no dejó un comentario.Henry Q.
Environmental fee Gas feeKevin D.
The service was excellent, and the online experience for booking and for checking in and out was also excellent.Sheldon P.
El cliente no dejó un comentario.Manpreet S.
El cliente no dejó un comentario.Barry K.
PU location is a gas station, attendant barely spoke english and he would not come outside his little box so you could barely hear or understand him. took so long to get truck, because i had to wait for him to push me aside and wait on his other customers buying, sodas, cigarettes, condoms and drug related stuff.William A.
El cliente no dejó un comentario.Kenneth M.
Process to reserve takes too long. Others arriving for gas only keep interrupting. Owner very pleasant.Patricia ann S.
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Tamara S.
This is a gas station with a clerk in the booth. He refused to come out and do the walk around. He also use his personal phone to take pictures of my ID and not a scanner.Thomas K.
they charged a $25 cleaning fee despite it not being dirty.John S.
El cliente no dejó un comentario.Steve H.
When I called prior to reserving my truck I wanted price quotes and general information.. the attendant insisted I provide my credit card number first before any price or info would be quoted which I was uncomfortable with â€¦ when I tried to ask questions first regarding price he said that's how we do it then he hung up on meâ€¦ totally rude!Gordon S.
the E check out process was a disaster. It took over 35 minutes total. The person conducting the reference check hung up on my wife. Overall, I thought the whole thing was unprofessional and disorganized.David R.
Employee at Uhaul place was unable to provide any details about the drop-off time, insurance, and if of an emergency, who to contact? Etc. It was a very much inconvenience for me.Rinku P.
El cliente no dejó un comentario.Douglas H.
My best rental experience in Annapolis and first choice go to in Annapolis Very friendly people at Carrol fuel also cheap gas and great Salyaroreno food truck on site only down side is traffic and limited parking Unable to drive two vehicles at same time so is best to be dropped off to pickup truckJOHN Z.
El cliente no dejó un comentario.Babak R.
Why am I charged for fuel on top of the mileage fee? Never saw that before.Richard W.
Windshield wiper fluid either empty or pump not working. Should have been taken care of before renting it outRobert R.
On line reservations is the way to go and save time. It also locates available equipment in your area. And the prices were very reasonableAdrian C.
El cliente no dejó un comentario.Miriam R.
El cliente no dejó un comentario.scott P.
El cliente no dejó un comentario.DAVID R.
El cliente no dejó un comentario.justin E.
The process took forever to complete. The individual handling my transaction was in a booth. He was hard to hear and his accent was so strong it was hard to understand what he was saying. Not overly friendly either as he acted like it was an imposition to wait on me. Would not recommend renting from this sight to anyone.Lisa S.
El cliente no dejó un comentario.Jamie S.
I put 10 gallons of gas in after driving only 50 miles. I was charged another $7.50.ANNE S.
The drop off was close by but the staff was not very friendly when I dropped the truck off.NORENE M.
The representatives are rude and unprofessional. I have never seen a chaotic mess like this location. The staff don't communicate with each other at all. They don't listen to the customers needs and wants either.Tivona M.
The location was a gas station. The process was conducted through a plexiglas window. I was standing outside, I was cold, and I received no help hooking up my trailer. And wasnot the location that I reserved. I also had to move the trailer and hook it up by myself.John O.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.Joseph E.
The self return process was also tedious and there was no one to help and no easy way of contacting customer service.Michael K.
El cliente no dejó un comentario.DAVIDF G.
El cliente no dejó un comentario.Robert E.
El cliente no dejó un comentario.Jackie R.
El cliente no dejó un comentario.Earl F.
Easy and well priced.Douglas A.
El cliente no dejó un comentario.GLENDA M.
I never got my boxes i paid for, the clerk at the store wasn't very helpful, and UHaul gave me an unrealistic milage limit which was not able to stay within.Michael B.
The app is confusing and did not work for me but the service person at the location was great, took care of everything, and was very quick.Kathryn T.
Agent at the location had no sense of urgency,he moved very slow despite me already having a reservation. He tried to send me to a different U-Haul location even though I stressed to him several times that I already had a reservation at his location.DARRICK D.
El cliente no dejó un comentario.Nina G.
I was double charged for the rental. The people there messed up the paperwork (my name was wrong and they put the return time as 14.5 hours when I was paying for 24 hours). They did the paperwork themselves and should have just told me to go online and do it as that would have resolved many of the problems.joseph R.
Even though I had already checked in online I was asked to give all of the information again. I had to wait while they continued to take other customers before me. The van was empty of fuel and I was charged for gas even though I drove less than 5 milesKimberly D.
El cliente no dejó un comentario.Napoleon R.
I got charged a cleaning fee for a clean 4x8 trailer. The fee is small enough that it is not worth fighting. Feels like a scam, they probably charge everyone.Jacob M.
Have trucks at the location where the online order was placed. I had to go another 45 miles to pick-up a truck from the city to the county. That's not professional when U-Haul had agreed on a place and time.BRADLEY S.
El cliente no dejó un comentario.BERNARD O.
Truck steering wheel was sticky Engine light on the 180 mile round trip, unnerving Charged 99 cents per mile, website states 89 cents Website did not provide a reasonable time option, 0nly 430am or 430pm or laterMAURICE W.
El cliente no dejó un comentario.SUSAN C.
My particular vehicle was issued with a quarter tank of gas. But yet I was charged a fuel cost for not refilling it. This is basically theft.......Dan M.
We reserved truck for 5 hours. 1-6. When we arrived to pick up our truck, it wasn't there. We didn't pull out with truck until 1:40 but they still expected it back at 6. Odd.THERESA D.
The employee was very helpful and the check in was easy. Only thing was the truck needs to go into the shop. It would shake beyond normal with or without furniture in the truck. Also, there were cigarette buds in the door panel, which made the cab stink like smoke.Kristina K.
U-Haul's requirement to provide telephone numbers of two references seems like a marketing scam and made me very uncomfortable. This was particularly vexing when U-Haul refused to accept my spouse as one of my references because she was already in your system. I still think this is some sort of marketing scam and might cause me to use a different company in the future. I recognize this is a U-Haul requirement and not a reflection on the local proprietor.Michael S.
The attendant was interested in running his gas/ service station. I was expected to retrieve my trailer, hook it up, & come to him for the pictures required. Would never rent or recommend this locationMary G.
El cliente no dejó un comentario.THOMAS B.
Un friendly employee.Troy K.
El cliente no dejó un comentario.Arthur D.
This company is going down hill quickly. In the past week my household has used it twice and both times a nightmare. You are lucky you really are the only company that rents trailers or you would be belly up. Also, what's the point to express/ contactless check in when you still have to check it. You company really is garbage.Adam P.
Exterior of van very dirty. Windows were not clean and I spent a half hour removing bug and sap from windshield prior to my trip for safe vision. No one at location at return time at 7 AM. Unsure if I should leave the key unattended in vehicle due to possible theft. No key drop box available.RICHARD H.
El cliente no dejó un comentario.Santos L.
SLIGHT LANGAUGE BARRIER WITH A WONDERFUL, HELPFUL, HARD WORKING ATTENDANT AT CARROLL FUELS. I AM GRATEFUL THAT AMERICA HAS THIS KIND OF IMMIGRANT!CLAYTON S.
El cliente no dejó un comentario.Eric D.
I rented a van yesterday and when I delivered it they told me that everything was fine so there is nothing more to pay, now they charged me $ 317.44 they sent me an email saying that they charged me for some scratches on the van and I do not hurt the van I need get my money backMARIO L.
Very easy to reserve online. Smooth pick-up and drop-off. All around great experience.Danielle M.