Friendly, helpful staffShane W.
Customer Reviews for Ankeny Truck Rental
(Distribuidor de U-Haul del vecindario)
Ankeny, IA 50023
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Laura R.
I was happy all around- no concerns. Staff were helpful and friendly, the truck was ready to go, clean, and in good condition .Jeffrey T.
El cliente no dejó un comentario.James C.
Far and away the best experience I've had with a U-Haul location. Very friendly staff and one who was there after hours helped me disconnect and park my trailer.Harrison W.
El cliente no dejó un comentario.Acacia R.
They were extremely helpful! It was a great trailer. It pulled really nice even through excessively windy terrain. The tires were in great shape and the trailer well maintained. I was very happy,Patricia A.
We were in and out fast & they were very friendly.Stacey P.
The employee, presumably the manager, was very helpful and accommodating to my needsTiffany V.
easy to book on website. easy to pick up at facility. needed truck, got a truckJohn K.
El cliente no dejó un comentario.Brian G.
Nothing , everything went smoothlyDominick E.
El cliente no dejó un comentario.David P.
I had to wait 2 hours to get the truck. I was in pure frustration the whole 2 hours. I had to call the 1-800 number twice, because I got disconnected the first time . The rep on the phone said that my TRUCK WASN'T READY! And I had called the location earlier that week to make sure everything was in place so that I could just pick up the truck and go. The process was definitely not a quick and easy process. I will never use this location again and I'll advise my friends not to use it either.Brenda T.
I returned my vehicle on Saturday with people at the location and on Monday they tried charging me for an 2 days, terrible just terribleBen F.
El cliente no dejó un comentario.Scott O.
To crowded. Not enough space for all the inventory they have.Randall R.
They cleared off the snow and warmed up the truck before we got there. The truck was great!!! I would definitely recommend.Kim J.
El cliente no dejó un comentario.Rick T.
El cliente no dejó un comentario.Aaron S.
They helped me out in a pinch as it was raining and saved me a lot of time with hookup and I was on my way fast when I came back to return I was guided in backing up for a quick return thanksJohn N.
Rental went smoothly. Very accommodating rental agent. ¡Gracias!Lance H.
El cliente no dejó un comentario.Benise C.
Very helpful and friendly when I returned the truck!Michael T.
El cliente no dejó un comentario.MARY Q.
El cliente no dejó un comentario.ROBERT R.
Your IT systems (phone app) are woefully inadequate. App was non responsive at times.Brian Z.
El cliente no dejó un comentario.LAURE J.
El cliente no dejó un comentario.WAYNE F.
El cliente no dejó un comentario.JEFFREY U.
The gentlemen at Ankeny Towing were SO helpful and friendly AND accommodating. They had the truck there and ready and pulled it out for us. And they closed out my invoice and finalized details quick. And the whole time I was there they chatted and were very kind. ¡Gracias!CRYSTAL P.
El cliente no dejó un comentario.RONALD M.
Great staff and service!!LANCE F.
great guys here- very helpful when turning in thr truck.Michael O.
El cliente no dejó un comentario.RICHARD M.
Very pleased with uhaul serviceRicardo I.
El cliente no dejó un comentario.WILLIAM B.
My return did not go well! I was told to drop off after hours since it was a pull behind trailer that was all I had to do, so I had it returned already by 6pm that night. They called at noon next day wondering why I hadn't returned yet. That location had not checked it back in yet and it was after noon already. Other than return it went well!TODD T.
Nothing thanksPhil V.
El cliente no dejó un comentario.Heather L.
The rep was very helpful getting the trailer hooked up.RICK S.
Rental vehicle was blocked in by another uhaul. Shouldn't happen with a reservationJoe B.
El cliente no dejó un comentario.JODENE S.
El cliente no dejó un comentario.KEVIN B.
El cliente no dejó un comentario.ERIK S.
El cliente no dejó un comentario.KEVIN P.
El cliente no dejó un comentario.DAVID T.
My original pickup location was in Des Moines, IA but my reservation wasn't available their even though I booked 1.5 months in advance. The Ankeny location luckily had a 5x8 trailer come in and was able to meet my needs. Found out upon arriving at the drop off site in Ladson, SC that the chains were not hooked up correctly in Ankeny. Not something a customer wants to hear after traveling over 1,000 miles! The recommendation they had was â€œsomeone needs to go back to Uhaul training.â€JOLENE N.
Great experience!BLAKE I.
El cliente no dejó un comentario.TAMIA W.
El cliente no dejó un comentario.DUANE E.
El cliente no dejó un comentario.MEGAN H.
El cliente no dejó un comentario.MARK B.
El cliente no dejó un comentario.ERIN F.
El cliente no dejó un comentario.BLAIR S.
El cliente no dejó un comentario.ROBERT H.
El cliente no dejó un comentario.Joel H.
El cliente no dejó un comentario.LAUREN H.
Great, personable service- guys hopped up to bring the truck around for me right away and quickly inspect/verify mileage. Was literally there less than five minutes- awesome checkout procedures.Jonathan G.
The people were very helpful and friendly.WILLIAM W.
Very easy process no issuesCHRISTOPHER F.
El cliente no dejó un comentario.Kevin L.
Make the drop off not have picture verification. Or at least let customers know that you need pictures for vehicle drop off before you drop you keys in drop box.CODY M.
El cliente no dejó un comentario.TIMOTHY T.
Clean the back of the truck we had to clean the truck and sweep it out. Left a blue tooth but they said they could not find it. Called right away in the morning.Noah O.
El cliente no dejó un comentario.MICHAEL J.
Nothing except for time consuming check in app I had to use since I picked up on a SundayTodd T.
Better attitudeDaniel M.
El cliente no dejó un comentario.TIMOTHY L.
El cliente no dejó un comentario.Matthew Z.
El cliente no dejó un comentario.EMMETT S.
El cliente no dejó un comentario.RICHARD S.
El cliente no dejó un comentario.RANDY S.
El cliente no dejó un comentario.Brielle B.
El cliente no dejó un comentario.JULIE M.
Was not able to use the app to get the key early. Luckily there was someone there but he was very unprofessional. The website wasn't working for him and he swore and tossed the truck key. Didn't have a furniture dolly which I had requested when signed up on line. Need to make website and app more user friendly.KAREN G.
El cliente no dejó un comentario.MICHEAL H.
Quick, and easy pickup with friendly service.Scott G.
El cliente no dejó un comentario.WILLIAM T.
El cliente no dejó un comentario.Jonathon B.
El cliente no dejó un comentario.Jylian R.
Nothing. You're amazing. Thank you!!!ELIZABETH K.
El cliente no dejó un comentario.THOMAS A.
El cliente no dejó un comentario.Maggie M.
This was my first time renting a U-haul truck. The truck itself was fine. Nothing too much to complain about that but the use of the self-service app was awful. You don't get really good cell service where this location is at. This made it extremely difficult to upload the picture and get through all of the preliminary steps. Second, the app itself wasn't taking any of my photos when I try to check the truck back in. I had to switch over to the website to actually complete the process. I recommend renting a truck during office hours.Michael G.
El cliente no dejó un comentario.Thomas E.
El cliente no dejó un comentario.ANDREW R.
El cliente no dejó un comentario.RICHARD D.
El cliente no dejó un comentario.JUDY L.
El cliente no dejó un comentario.DAWN S.
Not very friendly, helpful, or professional...I felt like I was an inconvenienceMICHAEL F.
Always awesome serviceMichael C.
El cliente no dejó un comentario.Craig F.
El cliente no dejó un comentario.KARL L.
El cliente no dejó un comentario.Nick M.
This is my second time using the Ankeny U-Haul location. I like how easy the guys there are to work with and they hook up the trailer for me each time and tell me where to leave it for drop-off. Super easy and quick!CAYLENE S.
El cliente no dejó un comentario.DEBORA S.
El cliente no dejó un comentario.ALLAN K.
El cliente no dejó un comentario.AMY B.