The main issue I had was with the mobile check in process. I picked that specifically in the hopes that it would be faster but the server kept crashing on the website which would restart the process. I finally downloaded the app hoping that might work better, but no luck. It probably took five tries to get the license photos uploaded and finish the check in, so even though I arrived on time I lost about 40 minutes of my rental time to this bad check in process. There were no employees on site to assist, so just had to keep trying. It did eventually work, but it would have been nice to know ahead of time that the check in process was lengthy even without the tech problems because I essentially lost one of the three hours of the rental that I paid for and did not get that time back. Beyond that, the rental was fine. The truck was dusty but overall clean and usable, so that was nice. Everything fit from my one bedroom apartment into the ten foot truck as the website said it would, so I appreciated that too. I would use again simply for the ease that having a moving truck gives, but I was disappointed and annoyed to have to deal with all of the tech problems with their website and check in process while stressing about time and moving.Katie R.
Customer Reviews for Ankeny Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jessica S.
Customer did not leave a comment.Thomas U.
The trailer worked great, the staff at the location was great to work with. Thank you!Mark K.
Customer did not leave a comment.HOLLY H.
Good equipment and great customer service..Robert L.
Customer did not leave a comment.DAVID V.
Need paved area for drop off. Gravel is dusty and tracks everywhere!!willard B.
Customer did not leave a comment.Albert C.
Indifferent and zero customer attention. Took the trailer and basically walked away. It did the job, but I'll find a different location next time.Stephen S.
I never got a confirmation email that I turned in the truck or how much I was going to get back for not going the full 30 miles.Nathan W.
Customer did not leave a comment.Shari R.
Customer did not leave a comment.JANET O.
Everything went well with this truck rental except it had a really bad rattle grind noise in the right rear drive train.denny S.
Dropped off on a Sunday night around 9PM, expected place to be closed but I was met in the lot and helped with dropping trailer.James C.
The service was fast and friendly. Very professional people. Will definitely use them again.Faron R.
Customer did not leave a comment.raymond B.
Clean interior before renting outAndre H.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Callie D.
Customer did not leave a comment.Katelyn S.
Customer did not leave a comment.Jodie R.
Customer did not leave a comment.Mason L.
Customer did not leave a comment.Brooke B.
Customer did not leave a comment.Jennifer B.
Quick, easy and to the point. Great company at this location all around and we're even willing to work with me if I needed the equipment longer then planned, as long as it didn't interfere with other movers scheduled for that equipment. Thank you!Brett P.
Staff was friendly, helpful, and efficient.Tracy D.
Customer did not leave a comment.Terry M.
Nothing. It was great.Mark M.
I would recommend that customers download and use the UHaul app. Online pickup and return is so much easier with it!Randall F.
Customer did not leave a comment.Neal W.
Customer did not leave a comment.Cristina C.
Very friendly and accomodating.David W.
Customer did not leave a comment.Chris R.
Customer did not leave a comment.Marcos L.
Customer did not leave a comment.HAROLD F.
Customer did not leave a comment.Jackie A.
Never very friendly. Hard to even find the entrance to the office. The road in is horrible. Only use because closest site to drop off.Richard W.
Customer did not leave a comment.MARK O.
Customer did not leave a comment.Stephen N.
Customer did not leave a comment.Josh F.
Customer did not leave a comment.Anthony C.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.Bryan H.
The drivers side door would not shut completely. Also the gas tank was not 100% full but I was required to return it 100% full.Preston Y.
Customer did not leave a comment.Todd C.
Customer did not leave a comment.Darian G.
Customer did not leave a comment.William E.
Location was easy to find. Equipment was ready when I needed it. Drop off boxes were confusing and the keys barely fit in the slot. The mobile pick up was terrible. I had to finish with the representatives. Mobile Drop off was ok. Some issues but was able work through them. Counter was closed so had to figure it out. The mobile pickup/drop off needs improvements. I consider my self a very tech savvy person, but I will not use again.Judith C.
Customer did not leave a comment.Marc K.
Customer did not leave a comment.Mel P.
The door would not seal when shut. It was loud and breezy for the cold day. Good thing the heater worked splendidly!! Gas was marked full, but wasn't full, it cost us an additional $10+ to fill it.Chris D.
Customer did not leave a comment.Rick B.
Customer did not leave a comment.Irvin M.
Customer did not leave a comment.Senaid R.
Customer did not leave a comment.Dennis V.
It was perfect thanksGENE K.
Truck roof in box leaked and all the ice on top melted and leaked into the box. The water damaged several boxes of photos and also the leak brought dirt onto our totes and other items. Very dissatisfied with this vehicle.Robert S.
While the truck rented did run and operate as expected, there were a few issues with it. The heater in the truck did not operate and thus the windows fogged over and ice did build up on the window. The windshield wipers did not clear off the front window adequately.Jim W.
Couldn't obtain key from box - someone had to help me. Uhaul truck was parked in snow and stuck - someone had to push me out of the snow. Furniture covers I ordered for $5 were not in the bed of the truck as promised. Yikes.Amara C.
Awesome number 1 I love it . Service goodThuy N.
Customer did not leave a comment.Renae H.
Customer did not leave a comment.Harley D.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.Tonya D.
Customer did not leave a comment.RONALD C.
Customer did not leave a comment.William C.
Customer did not leave a comment.Loren S.
Customer did not leave a comment.Stephen G.
Fabulous experience! Took less than 5 minutes from driving in to driving away in our personal vehicle.Brian S.
Make sure the uhauls are up to date with maintenance. Lost a whole day of our rental that we paid for because it died as soon as we received it and parked it.Dylan F.
Customer did not leave a comment.Maddison M.
I have no complaints, excellent service overall!Dustin K.
Great job 👍WILLIAM O.
Courteous helpful attentive.RONALD C.
Very friendly and efficient! Would recommend!Lynette F.
Customer did not leave a comment.Jeanne P.
Make it so the 7/8 is easier to understand. When you look at the gas fill on a reg vehicle they don't have it listed like that. Also remove pending charges once you take payment.Jason B.
Customer did not leave a comment.AMY B.
The guy helping me took care of the charges for the missing equipment.Alex B.
Customer did not leave a comment.JAMES E.
Customer did not leave a comment.Shaon A.
The truck worked well for what I needed it for and I had no problems with the truck or the process of picking it up or turning it in. Everything went as planned.Stephen B.
Frequently use this location. Now if I could only get frequent rental miles discouns lol Staff are great and are quick to get me out the door and on my way.. ThanksKevin G.
Customer did not leave a comment.ANALIZA P.
Customer did not leave a comment.Edwin M.
Customer did not leave a comment.Peyton M.
Uhauls online reservation system is the worst. How can you not guarantee a reservation? That is a stupid business practice. Thank goodness for the guys here in Ankeny. They had me set up and on my way in 20 minutes.Mike R.
What a dump Looked like a junk Yard The office was filthy The employee stayed sitting down the whole time and the desk Had so much dirt and dust on it you could write you name on it. Truck was on less then 1/2 tank Not what I wanted to do and go to Gas station before even loading the truck. The truck I received needs Tires I'm glad I did not have to drive in the rain. Someone From Corp needs to visit this Place and issue a default Letter.THOMAS G.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Jamie B.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.Kirt K.
They were great. Helped me unload and made it super easy returnJim G.
Customer did not leave a comment.Laura R.
Customer did not leave a comment.Donald L.
Customer did not leave a comment.Glenn H.
Customer did not leave a comment.ken W.
Customer did not leave a comment.Parker S.