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Frank P
Customer Reviews for Angel EMR Investments LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul website was slow and made the process a little slower. The towing dolly was in good shape and worked perfectly. Will use again.
MARK TThe whole process was smooth from check in to check out. This truck worked out perfect for moving my son to his house.
Gregg FThis an anomaly for a UHaul dealer, they're actually extremely nice, efficient, and know the meaning of customer service! I've used YUHaul a lot in the past several years, and this location is the bet by far.
James SGreat customer service. Ladies were wonderful to work with. Will be back if needed
Dana hVery friendly, much more capable and helpful than many other Uhaul locations.
Timothy BMaybe a winter season boat & motorcycle storage that is lower than other storage. An inside storage for motorcycle is needed in this area.
Marti PThe drop off location was extremely helpful, the rental location was not
James HThank you
Donald SThe customer service representative was very nice and helpful with the process. She took very good care of us.
Anita KThe people were so informative and friendly. I appreciate all the help I received. Thank you!
becky jShe was very inviting. It's a warehouse, so of course it's not a very clean & inviting place, but she made up for that. She was very professional and I would definitely recommend her to anyone looking for help with a U-Haul!
Ellissa CThe management was polite and professional. The overall experience was great.
ALFRED GExcellent service. Very professional. Will definitely go to this dealer again if the need arises
Dan SThe address doesn't take you to the right location in Google maps. It takes you to the back side of the building where their are two residences. The entrance is actually off another street one block to the west. That said, the lady in charge of the location was very knowledgeable, professional, and a joy to work with. My order had gotten changed several times and I was told she was unable to print my contract out for me. She emailed it, but I never received the email either. Consequently, I never had a contract or receipt. The more you push people online, the more hassles it is for the customer.
Darien TExcellent service. Great People and very helpful and friendly!
Debra RThe Harrison location did a great job. But, I did have a problem. I was charged for a month's storage when I wasn't supposed to be, so I had to deal with that, not good.
James SStaff was extremely helpful and very friendly
Brian MLocation was in a neighborhood, the gate was just open, car was there but no one answered the door. I was able to return it after much frustration via the app. The location was very run down and somewhat scary. It was convenient to where we were heading.
Rebecca HOrder said there were 2 dozen pads but only had 1 dozen. Not a big deal as 1 dozen was plenty
mike jVery friendly personnel. Site appeared to be a fully stocked location that I would be happy to use if I need a truck or trailer local to my area.
RICHARD MLadies were extremely helpful and courteous. I will always use and recommend this location for rentals.
Constance SPhone customer service was terrible. Were quoted different prices on phone then when I picked up the truck. Very frustrating when you are making decisions on what you will do based on price. Next time I will try somewhere else to see if I get a honest answer.
Therese PDirections were not correct. I had to circle the block to get to the entrance. This is difficult with a trailer.
SAM RNothing My experience was excellent. The staff was friendly and helpful
Trina WHard to find office location. Please make it obvious what door to go in to find staff. I checked 3 doors before someone on the street provided me with assistance.
CHAD BInside. Cab was Way too dirty, The young lady Bethany was great, she was so helpful answering all questions.. Thanks again she had excellent. Customer service skills...
Sam TGreat experience and rental location
Stephanie LPlace looks like a dump. Surprised i didn't get mugged. Gate wide open dumppy looking building.
James GVehicle smelled like fuel in the back. The staff at the location was amazing and helpful. My complaint isn’t about that location. My complaint is about UHaul in general. I reserved my truck Three Weeks in advance at the Oxford location (7 minutes from my home). The day before the move I got a call that I had to pick up my U-Haul 30 minutes away. When I called to research I found out that the Oxford location was closed for entire holiday weekend so why in the world would they have ever accepted my reservation
Andrew BThe woman in the ofice was very pleasant. No problems returning truck rental
Tammy KCustomer service was great. Pricing was affordable. Location was good. Vehicle well maintained.
April CNothing was great
diana tThe staff member was very helpful, friendly and professional. U-haul needs to get a better description of exactly where they are located. Their entrance is actually on N. Vine St. and not Dair Avenue in Harrison.
Michael BI would not recommend this location to a friend if they were picking up the rental after the business closed for the day. It was very difficult to find the entrance because GPS takes you to an address around the corner from the entrance and the key box was very hard to find without detailed instructions. If picking up during business hours i think it would be easier because there would be employees that could help you find the rental.
Fawn J