Comentarios de los clientes para Andys Smoke Shop

My contract had the wrong amount owed back to me and I had to go back and forth with u-haul for almost 30 minutes to get the correct amount.

Person handling transaction had no idea how to do computer work. We were there for nearly one and one half hours. She would stop with us to take care of other customers (of the smoke shop). Truck had less than a quarter tank of gas in it at start. And it was a 60 mile trip for me to pick up the (more expensive) truck. Poor, poor showing from a national company.

I reserved a uhaul August 11 for August 22 on the 21st I received a phone call from a uhaul representative for confirmation. She changed my pickup location and time without me knowing until I got the comfimation email showing what time and pickup location both were different from what i had chosen based on availability and location. I called they were only able to correct my pickup time. The day of pickup arrives I get to the location the uhaul representative changed it to. They states to me they dont have the keys to the size truck i requested he stated that they must have dropped off the truck their but dropped off the keys at another location. I said so you dont check and clean the vehicles when you get them back. He gave me a blank look. I then called uhaul spoke with Jason he was very helpful. A lot of the other locations was closed or didn't have the size truck i needed. So i ended up with a smaller truck that i had to prayer we would get everything it in for this one way almost 182 mile trip. When get in the truck it still had the previous customers face mask, and old rusty lock, and a pink bandana in it. Clear indicator that the truck was not cleaned or sanitized before we gained possession of the vehicle. At this time in pressed for time needing to get to this storage unit while i still have daylight to load the truck and get on the highway. I will never use this location again and if your representative changes my reservation again. I will never use uhaul again. Jason wasnt the representative that changed my reservation he was very nice.

I did not get my dolly. Checkout took 30 minutes. Otherwise the truck was great the process was easy and the price was right.

I would not recommend this location to literally my worst enemy. Horrible customer service, truck was not there when needed and no confirmation phone call was ever made. He refused to refund me and told me that nobody would accommodate us. Please read the notes under the file for the whole situation. I'm just happy it's over

This place was ok

I was sent to this location at Andy's Smoke Shop on Broadway because the original location on US30 in Shererville from which I had reserved a truck did not have a 20' truck available for the day I needed, June 6, 2020. This changed the logistics of my move, in regards to my personal vehicle and picking up the truck (the original location was walking distance for me). It also forced me to drive 15 minutes out of my way, 30 minutes round trip. I feel like U-Haul should have shuttled the 20' truck to the location from which I had originally reserved the truck as a good customer service response.

Great job

Speed up the check in process.