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greneta johnson
Customer Reviews for Andy's Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely!!!! I have used this location bc of the owners!!! They are AWESOME, so friendly, and everything is always easy to do with them!!!!! Love them!!
Karyn SmithI thoroughly enjoyed using this location. Although I had issues with the Uhaul app, the owners were extremely helpful and nice. They made the whole process very easy and enjoyable for me. I will definitely use this location again.
liliana muruaThe agent informed me that I could return the trailer to ANY U-Haul location but neglected to inform me that I could be charged two times the cost of the rental for that luxury. I dropped the trailer at one location the had to go back, pick the trailer up and deliver it to another location after being informed of the policy mentioned above. Please educate your agents/dealers about this issue.
Ralph FreemanI can’t think of anything that you could have done to improve my experience. Thank you so very much!
james rogersGreat service and very nice staff
TRUNG DOGreat customer service
william belfordThis is the best location I have ever used. The owner was so kind and helpful. I appreciated so much that she reached out to me in advance to discuss details--it was reassuring. Thank you so much.
Joshua JonesYes- the 6'x12' enclosed trailer was clean. NO- on the maintenance. ALL lights, on trailer, were functioning when we left the site and Mobile, AL. Running lights stopped working during the drive to the destination in northeast MS. .Hazzards, turn indicators and brake lights were functioning!!! I was pulled over in Macon MS and given a ticket. "I've never been pulled over during my 50+ yrs of driving. I'm a 65 yrs old lady !!! Suffice it to say, I broke out with hives. (UHAUL states they will pay this ticket before the due date of 04/16/2024)
Jennifer SandersThis is my second time renting from Andy’s U Haul. I am very pleased with them each time. Very friendly, trustworthy, and professional people. I will continue renting from them.
HANNELORE BONENothing. The whole experience was wonderful. Thank you
Tom KcrackerI always rent my U-Haul from Andy's Auto Sales. They are simply the BEST all the way around. I will be renting from them again this week-end. Kudos to Andy's Auto Sales for always going above and beyond your expectations
Connie DeasThe owners of this terminal are great. The Nguyen's go out of their way to make sure you have the proper equipment for your move. I can't say enough about them.
RANDY REESEEverything was great
Mark SpeerTrang was superb. Patiently answered my questions and thoroughly covered U-Haul’s benefits, options, and expectations.
Arlin SchrockThe Uhaul location and quality was excellent. However when I attempted to use the app for my rental return, I wasn’t able to close out. I took photos 4 times and still wasn’t able. At 8 pm at. Night I eventually had to just drop the keys.
Randy Reesequick and easy pick up and drop off
Daniel CrutcherJust like to say the trailer was great when pulling it I didn’t hear any noise from it when I was traveling I didn’t have any issues and at the uhaul office the people are very nice thank you I appreciate everything
Billy Majorstrang was a blessing, she made the entire process flawless and fast.
Derek HollandBe more transparent in explaining conflicts with the website and online check in. I checked in online and picked my return location for a one-way rental. At the location for pickup, I was told I had to call and request a drop off location once I arrived. When I called, I was told the location I had to take the truck to and that it could not be changed. When I got there, there was no one there, but I had to call a number. I was told to drop the keys in a return box and did not have an opportunity to show the vehicle was returned in good condition. It made me nervous that I could not show no damage had occured. In the past, when this was the situation, I was notified my vehicle had been in a wreck and suffered serious damage and that I was responsible. That was corrected with an attorney, but left a bad tase in my mouth.
Harold GrubbsEveryone was awesome
Lydia RobinsonFirst time using will be coming back.
Thelma BunchI lost the key to the truck and looked online and it said you would be able to pay a small fee and get a replacement key. The place I rented from doesn’t have a spare key. So 200 dollars to the locksmith for a literal, one minute job,
debra fredricksFuck u haul forever never getting my business again
Joe GazzierGreat customer service!!! Best uhaul renting experience ever, on this location.
Nur EfendiAfter leaving site there were 4 red warning lights on the dash. ABS, Traction Control, TPM and a trailer. Called site and was told I would get a call. Never happened.
ANTHONY TONY COLEYGreat experience, easy checkout!
ALYSSIA WALKERMaintain the units better the check engine light was on and the front brakes were terrible!
Michael HylerNothing everything was excellent. It was a lot easier than renting a car.
Keith HuberAwesome service !!!!!!
ROBERT DUNNAVANTDo not Jack the Price up.Tthey told me one thing over the phone when I got there it doubled.
Ricky BrooksJames was great and vary helpful.
Andrew UnionI had no idea I was renting from some guy’s front yard. While James was very friendly, I was not aware there would be no absolutely assistance whatsoever ever at this location. “Ok, you hook it up and I will come back to take pictures.” The trailer was parked under a tree in a wet uneven yard. It was like a bad scene from a Chevy Chase movie. The entire experience was like a monkey humping a football.
Christopher ColemanFirst time going thry app to rent a u haul and it was fantastic. No problems
Shelley ShelbyGreat experience! Quick and easy to use a truck for a couple of hours! Will rent again!
Ryan StrunkDid a good job.
Tommy WilliamsThe website vehicle return is atrocious. Why can you not upload photos from camera roll? Took me 20 minutes to return the vehicle. Even with the app it was horrible.
Kaleb MoranThe customer service was excellent.
Louis AgeeI was in and out fast and the lady here was Great to work with
Robert CoxOn the drop off site the dealer was excellent she was coming out the door and guiding us where to park and checked us in within a minute from pulling in I would highly recommend her place to do business 3002 Dawes rd. Mobile Al 36695
TAMARA KACZORVery easy to work with. I had a problem with the mobile check out (not the fault of this location) and they were very knowable about how to navigate the website and correct the problem. Very polite and friendly owners. I’ve rented from here before and strongly recommend them to others.
Fred MidgetteThe agent was super helpful and extremely courteous. I highly recommend this location.
Robbie MayThe owner went far and beyond to help customers. Keep doing your good work!
Anh-Vu PhanEverything was fantastic
Jimmy McneeleyStaff is always very helpful and friendly! Thank you for the great service!
Derrick PendarvisCheck-in took 30 minutes instead of the 15 minutes the APP said. There should be an easier way to check in for older customers who aren't as "up-to-speed" as younger, more tech savey customers.
Kenneth L. GibsonIt was a great location
russell CabeI had to extent my uhaul several times do to issues with closing on my home, they were very nice and understanding of my needs.
Courtney DaltonDefinitely go somewhere else!
Cheryl SallahThe lady that helped us was awesome
Janel GraysonPretty good experience with the trailer. Only problem is that this is in a residential home with trucks and trailers in the front yard, and there is not an attendant there full time (have to call when you arrive). They are quick to respond and very good at getting you through the process.
Sean StaffExcellent, very friendly and helpful. Made the pick up/drop off very easy.
Benji SmithThe Manager at this location was outstanding - very knowledgeable, helpful, and professional! Great experience!
Barry Vittor