Comentarios del cliente para Andrews Road Service Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Andrews Road Service Inc

Grado total:

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Matteo N. en

Grado:

El cliente no dejó un comentario.

MATThew G. en

Grado:

El cliente no dejó un comentario.

Matthew W. en

Grado:

Please do not rent a truck with a bad battery

Marcin C. en

Grado:

El cliente no dejó un comentario.

Tracy J. en

Grado:

Thank you

William P. en

Grado:

You can ensure there are enough trucks for the reservations so that what happened to me doesn't happen to others. I was threatened with violence by another customer because U-HAUL asked the attendant to give me the key to a truck that another customer had reserved using the app. He verbally abused me, physically blocked me from exiting the building, and threatened to punch me in the face. I was told I would receive a 30% discount, but I didn't receive that. I would like a full refund. This was a totally unacceptable situation.

barbara b. en

Grado:

experience was prompt and convienient

Megan L. en

Grado:

El cliente no dejó un comentario.

Nathan B. en

Grado:

After I had checked in with the app, taken photos of the vehicle, submitted all the info, my vehicle disappeared. While I was waiting in line to retrieve keys (which the app says is a skippable step), the vehicle I had just checked in was taken by somebody else. It is unclear who. In her office, the agent at the desk threw papers and other vehicle keys around like the keys to my van were lost. She spoke in mumbled Spanish and I wasn't able to understand most of it. She was the only person working at this office. If anyone gave the keys away to another customer while I was waiting in line for the vehicle I had already checked in, it was this agent. I will avoid this location from now on.

Roque S. en

Grado:

At the pick up location, I encountered Literally the meanest and most rude person I’ve ever dealt with. She left her he location at 2pm knowing that there were vans available and people who had reservations. She was laughing as we left , as she was making fun of us the customers.

Carl S. en

Grado:

The customer service was atrocious. The woman handling the rentals was extremely impersonal and had absolutely no professionalism.

Phillip K. en

Grado:

Was a disorganized shitpile

JAMES R. en

Grado:

I opted for the 24h pickup in my reservation, but the button to "start reservation" never came up on my phone. I was there for 25 minutes refreshing the webpage, then downloaded the app in hopes that would work. Finally I tried changing the reservation, and just selected the same location. This worked, though I was on hold with customer for that whole time. The blankets that I had requested (in my original reservation and the updated one) were not in the vehicle, though my receipt had them on it... still waiting for that to be resolved. The receipt also wants to charge me for 20 miles of transit, though I definitely went under 10 miles. This has not been resolved yet either. Overall, I'm extremely dissatisfied with this experience and hope that others don't suffer the same.

JONATHAN K. en

Grado:

it is always helpful to rent with a full tank so it easy easier for me to return with a full tank. Filling to half full is a chore.

Denton M. en

Grado:

El cliente no dejó un comentario.

Connor G. en

Grado:

Difficult trying to figure out where to park the U-haul

Patrick V. en

Grado:

Working time including Saturday and Sunday late evening.

Paloma M. en

Grado:

El cliente no dejó un comentario.

Laura H. en

Grado:

Manager of this location was excellent - gave us a van that made it easier for us to get on the road and parked it back himself. Really wonderful guy who saw us struggling with the app and took care of us himself. (I would not recommend trying to check in by app - no sense of how long it would take and the manager got us ready to go much faster. Seems like we should be able to verify who we are far in advance.)

Marcos R. en

Grado:

El cliente no dejó un comentario.

Marilyn R. en

Grado:

El cliente no dejó un comentario.

Gerard S. en

Grado:

El cliente no dejó un comentario.

Micah G. en

Grado:

El cliente no dejó un comentario.

raymond m. en

Grado:

I cant imagine those horrible comments i read from this location. This place is great. All great

Yury K. en

Grado:

El cliente no dejó un comentario.

Patrick J. en

Grado:

El cliente no dejó un comentario.

Kelvin Y. en

Grado:

Horrible experience . We reserved to pick up at 11am , waited for 25 min no one was at the office . So it delayed our time. Then when we open the back of the truck when we arrived to our destination to start loading again. There was a mattress in the truck. Aren’t they suppose to check all vehicles before renting to customers? So we had to drive back and return the mattress before we had to start loading! unbelievable . Horrible experience at this location! Will never recommend .

David R. en

Grado:

El cliente no dejó un comentario.

Christopher M. en

Grado:

El cliente no dejó un comentario.

Keira M. en

Grado:

El cliente no dejó un comentario.

James F. en

Grado:

El cliente no dejó un comentario.

Lauren M. en

Grado:

Have the actual truck that is booked ahead of time available. Absolutely ridiculous to not have what was booked a week ahead of time available. Apparently this has been happening for the past week at this location, and numerous people were turned away. Really threw a wrench in my moving day - ended up having to downgrade and take a cargo van instead of a truck and have a significantly more difficult time moving (plus an extra trip) than I would have if I had been able to get the truck I booked.