Anderson Island location is the best.
Susan G
Customer Reviews for Anderson Island General Store LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Anderson Island UHaul has been more than accommodating and I cannot recommend them enough.
Timothy BPerfect location and trick for what we needed!
Rick WI drove 6 miles and then was told to fill the tank to Full before returning the truck, which I did and the truck took 6 GALLONS of gas, $35.90 in gas to drive 6 miles. I need a refund for clearly the gas tank reading, though said "Full" when I rented the truck, had more than 6 gallons of room in the tank, so "Full" is very squishy. I immediately turned around, as the store the Uhaul is in sold me the gas, said I had to take it up with you. I have been ripped off and need a refund for it is high-robbery to charge me a gallon a gas per mile. Your fuel tank is faulty.
Susan GVery professional and helpful.
Robertl CLove the experienc
Elizabeth SMore great people
LARRY NEarlier drop off times on Sundays.
JAMES SI thought I had checked it out on line it still took a long time to get it checked out.
Linda LAwesome People helped us Quickly.
James DYou all did your best and I appreciate it.
Lora JVery convenient.
Marian CVery pleased with vehicle and customer service of vendor.
Brad RGreat people and ready to help.
LEWIS DFriendly, helpful staff!
Robert GThe truck was clean but smelled strange inside the cab.
Ted NI will never use uhaul again I would burn everything I own first nothing against the individual locations the company as a whole seriously dropped the ball in a HUGE way they cost us lost wages extra expenses Huge amounts of stress and frustration to have them treat us like we were in the wrong
Glenn LExcellent services for the island
Steven HYour website system takes to long to process..
Christopher FConvenient and cost-effective service
Jim SFast, efficient, friendly
Gilbert LThey were friendly and helpful
Kyle NNothing, exceeded expectations...
Gill LYour computer program for checking in takes forever. Needs to be streamlined.
Jerry BThe anderson island team are great! Everything went so smooth and when we needed to make a small change, they took care of it immediately. 5 stars!
Gary KThe truck leaked water into Grandma’s Attic. Several boxes we’re partially wet on bottom and sides. I used bubble wrap for most of my things. A couple of mats for artwork were ruined.
susan cGood service.
William HNothing. Keep doing what you're doing.
Walter PAll went perfectly. Thank you.
Patty JI was ready to pick up the trailer in Auburn at 10 am and received a phone call after 9 am that the only 6' by 12' trailer available was at the U-haul on Anderson Island. I agreed to drive the extra 24 miles each way so that I could start packing the trailer that day. She would credit my card $50 for the inconvenience and $50 for the ferry ride across to the island. We had to wait in line for over an hour before we could cross. We arrived at the location to find their computer was slow and hence another delay. Once we secured the trailer we learned the taillight adapter was the wrong size. She did not have the correct one available to purchase and suggested we stop by O'Reilley's and pick one up once we reached the mainland. An additional $19.00 charge. The next ferry run was at 3 pm, we had time to eat lunch and wait in line for 2 more hours. We were ready to board when the captain alerted us that he would not let us board because the tide was out and the trailer was too low to cross. We would need to catch the 5 pm ferry. This little jaunt ended up taking an entire day and we did not get back to my residence until 7 pm. This set me back a day to load the trailer since we were slated to pull the trailer to California early Saturday morning. I kept calling U-Haul to see if another trailer was available because we kept running into roadblocks and kept getting detained. They assured me that Anderson Island had the only size. If I would have known on Tuesday when I secured the trailer that the trailer was not going to be at the Auburn location or King County, I would not have booked with U-Haul and would have rented through another outfit. My time and gas was worth more than a $50 discount
BARRY Fgood experience
Ted NConvenient, fast and friendly.
Philip RI called the day before pick-up and found that to be very helpful. Anderson Island General Store worked hard to help me and I really appreciate their service.
Terry FGreat experience!
Richard KGreat People !!!
Michael LIt's great to have a location on our island
Jan WGreat option, strongly recommended!
Jerry HPerfect in every way.
William HThe staff on Anderson Island is excellent
Michael FThere was no Thankyou for renting U-Haul trailer, Also after renting on-line, I still had to give a lot of information again to the Lady. Shouldn't have to.
stewart eNeed Appliance dollies with straps.
Andrew KAlready recommended to a friend.
Andrew K