Comentarios del cliente para Anchor Storage Arlington

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Anchor Storage Arlington

Grado total:

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lyn R. en

Grado:

El cliente no dejó un comentario.

Donna S. en

Grado:

I drove 10 miles and put $4.00 of gas in the tank ( a little over 1 gallon). They charged me for 2 more gallons. This is only fair if the truck gets 3 miles to the gallon.

Carl J. en

Grado:

El cliente no dejó un comentario.

Chrisana C. en

Grado:

The gas gauge was below 1/4 tank and anchor wanted me to fill it up..so they charged me 40 bucks because i didnt fill it up. I only drove it 10 miles and had it for 3 hours, the back was dirty along with the ramp had dirt and debris on it. Wr sweep both the ramp and back out. Very unhappy with this location and this rental!!

randy T. en

Grado:

El cliente no dejó un comentario.

Janice J. en

Grado:

Staff at Anchor Storage really helpful and flexible. Great experience!

John J. en

Grado:

Nothing, you provided an excellent service...

LinDe D. en

Grado:

make ALL credit cards be approved/accepted through/with uhaul - uhaul does NOT accept my pre-paid greendot VISA credit card and the company i went to did/does not accept cash at their company so "I" couldnt rent my uhaul and had to have someone else who has a "REAL"/"VALID" credit card go in and rent the truck for me on the day i had plans to use the truck. i would have had to wait til fhe next day to be able to get a truck at a DIFFERENT location that does/did accept cash and was NOT in a handy/reasonable/close location. the person/people helping me with my move was NOT available for the time the next day rental was going to be available and "IF' i was on a deadline (which thank God i wasnt) of having to move my property i would have been screwed. so i am requesting to PLEASE make it EASIER/EASY for EVERYBODY to be able to rent vehicles/equipment from uhaul as you do not know what the customers situations are in at the time they need to rent through uhaul. we could have deadlines, life or death or any other VERY/EXTREMLY important type of situations and are in the need of the use of uhaul equipment/vehicles. THANK YOU FROM A VERY STRESSFUL LADY LIVING WITH MANESTETIC BREAST CANCER WHO NEEDED TO RENT A TRUCK BUT COULDNT DUE TO UHAULS STUPID RULE REGARDING THEIR "ACCEPTABLE" CREDIT CARDS

Janice J. en

Grado:

El cliente no dejó un comentario.

Peter A. en

Grado:

Offer military discount.

vernon S. en

Grado:

El cliente no dejó un comentario.

Scott W. en

Grado:

El cliente no dejó un comentario.

winston S. en

Grado:

Great customer service, would definitely recommend for getting a uhaul.

Stephanie C. en

Grado:

Your Anchor Storage manager Tessie Corsie is the best, so efficient with the rental and very welcoming. She offered for me to stay in the air conditioned office until my ride arrived which was awesome because we had a 80 degree day! This is our 2nd rental from this location and I am very happy with their service.

daniel T. en

Grado:

El cliente no dejó un comentario.

Madelaine D. en

Grado:

El cliente no dejó un comentario.

Darrin N. en

Grado:

El cliente no dejó un comentario.

judy D. en

Grado:

Artie was thorough and helpful for this rental. The pick up and return were easily completed.

Bruce K. en

Grado:

El cliente no dejó un comentario.

TODD O. en

Grado:

El cliente no dejó un comentario.

Janet S. en

Grado:

Super nice person assisted me with checking out the truck :)

ALICIA A B. en

Grado:

Used in town...local. I'm shocked they charge for mileage on a local rental. No longer are the days you get the truck for the listed fee. Lots of add ons... mileage, ins.

MIHRET T. en

Grado:

El cliente no dejó un comentario.

Cathie P. en

Grado:

El cliente no dejó un comentario.

Kyle H. en

Grado:

Lady that helped me was amazing, i cant remember her name but she was super amazing. She had dope tattoos and was very helpful and courteous!

Kasandra P. en

Grado:

Quick and friendly staff made the pickup easy!

Thomas D. en

Grado:

The employee was personable and efficient. The equipment worked perfectly and the entire experience was pleasant. I will recommend Anchor Storage U-Haul, and I will utilize their services again very soon. Cheers

Ted D. en

Grado:

This review is for Anchor Storage in Arlington WA. The manager running the store has to be one of rudest and most unfriendly people I have ever had to deal with on a professional level. Hire a different manager who treats customers with respect and professionalism.

Clint P. en

Grado:

The truck brakes were squeaky and kinda grinding.

JUAN E. en

Grado:

Great service as always. Friendly, courteous, and respectful. Thank you very much.

Alexandria W. en

Grado:

Make sure your trucks are operating properly.. this one leaked gas while i was filling the tank back up.

David H. en

Grado:

My move was a disaster resulting in me having the truck like 12 days but only driving 60 miles and 10 of those days the truck was loaded and parked at the rental facility, yet even with them having to extend serval times they did so with minimal complaints.

Jeff O. en

Grado:

Friendly service. I would use them again

Robert K. en

Grado:

El cliente no dejó un comentario.

Glenn H. en

Grado:

Wednesday morning I rented a 20’ truck to be picked up Saturday morning at Lake Stevens, WA. I received a confirmation the truck was reserved via on-screen, and via email confirmation. Friday morning I called U-Haul customer service just to double check we were all set, since we were going to be driving almost 4 hours from home, in order to pick up the rental. I was told that my “confirmed” order had been changed!! U-Haul substituted our reserved 20’ truck, for a 15’ truck with a Trailer to tow behind!! And our pickup location was changed to Mt Vernon, which was another Hour north of where we were going to need the truck!! I told customer service no one had bothered to contact us about this rediculous substitution, and no one told us the pick up location had changed. We could not use a smaller truck... and in order to load the truck we would have to drop the trailer, which we could not have done at the home where we were needing to load from (the driveway was too long and narrow to allow unhooking of the trailer to get it out of the way). So U-Haul customer service told me they had absolutely no 20’ trucks we could reserve for the following morning. I explained my husband and I took time off work to help our daughter move. If we had to change dates for the move it was going to cost us hundreds of dollars in lost income. Finally U-Haul said there was a huge 26’ truck, 40 minutes north of Lake Stevens we could rent... being our only option we took it. We arrived 10 am Saturday morning. After driving four+ hours to get there, we were informed the cost of the 26’ truck was $40 MORE than our previously reserved 20’ truck... (remember we just drove an extra 40 minutes out of our way due to Uhauls error, plus the extra cost of our gas, the extra cost of mileage we would incur for the truck). The person at the storage company where we were picking up the truck was irritated when I said the truck should be at the same price as the 20’ truck, as this was not our fault for uhauls error. The gal said she had no way of adjusting the price. So I again called U-Haul customer service. They told me the gal DID have the option of correcting the price. And said that who ever had booked the 26’ truck should’ve only charged us the 20’ rate. Customer service “reset” our rate and took off the $40. But now we were delayed and had to drive another 40 minutes south to load it. The truck was in very poor condition. There was a dangerous problem with the suspension when driving over 50 mph on the freeway. Thankfully my husband is a mechanic and used to driving big rigs... but he had to baby it during the four hour drive home. When we got to our house, and unloaded the truck, we found that our expensive matteress that we had put up in the cab over area, was completely soaked. The area over the cab had apparently leaked the entire trip, and made the brand new matteress so heavy that three people had a hard time lifting it. We took the truck to our local U-Haul dealer on Sunda

Robert K. en

Grado:

El cliente no dejó un comentario.

Nancy C. en

Grado:

El cliente no dejó un comentario.

Ed A. en

Grado:

El cliente no dejó un comentario.

david P. en

Grado:

Was quoted one thing and charged 4 times the quote! I will NEVER use UHaul again! I have in the past and was never charged this way. Ridiculous!!!!!!!

Harriett G. en

Grado:

El cliente no dejó un comentario.

Cindy B. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

El cliente no dejó un comentario.

ELENA R. en

Grado:

Tessie Corsie did an excellent job providing the best customer service. I would highly recommend this place to anyone who would ask. Also, I don’t know his last name but Kevin the area field manager went above and beyond helping me. These two made renting a uhaul a piece of cake.

JUAN E. en

Grado:

Nothing. I have rented from Anchor several times. This most recent one was just like previous experiences: professional, courteous, and efficient. Keep doing what you are doing.

Tammy T. en

Grado:

Very upsetting I set the reservation for west coast storage due to cleaning out storage unit. Waited to get truck told was somewhere else. Lost time with my truck. The girl sending me with truck did not come out check anything or show me anything just sign papers here’s key and bye . Very upset with my reservation changing

david R. en

Grado:

Great Help, Tessie was friendly & helpful

Tara T. en

Grado:

El cliente no dejó un comentario.

TERRY W. en

Grado:

El cliente no dejó un comentario.

jayne O. en

Grado:

El cliente no dejó un comentario.

abel Y. en

Grado:

El cliente no dejó un comentario.

WILLIAM T. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

El cliente no dejó un comentario.

STEVE C. en

Grado:

El cliente no dejó un comentario.

Bert D. en

Grado:

Although no bearing on the location, I did not like all the "little" fees not disclosed on the website for reservations. The most annoying one was the $1.00 "environmental" fee. Charged for another corporate "pass through" that should be a cost of business, not the customer.

Karen T. en

Grado:

Best truck rental experience I've ever had.

lisa C. en

Grado:

I want to know how we get charged $1.49 per mile for a fifteen foot truck. This is the same rate that over the road eighteen wheeler truck drivers earn! Unacceptable!

Kristie S. en

Grado:

El cliente no dejó un comentario.

Betty B. en

Grado:

Mrs. Ogden was very nice and helpful.

Alan H. en

Grado:

El cliente no dejó un comentario.

Alan L. en

Grado:

El cliente no dejó un comentario.

Jim S. en

Grado:

El cliente no dejó un comentario.

Lisa W. en

Grado:

I truly cannot think of anything . the staff wss so friendly and really made my experience easy after I had had a very rough day.

DOUGLAS N. en

Grado:

The customer service representative was amazing!

Daniel S. en

Grado:

Nothing. The experience was fat and painless. Staff was knowledgeable and friendly.

cherrie M. en

Grado:

the young lady that help us is a real asset to your company. even though we were early she got us in and out quickly.

Mike G. en

Grado:

El cliente no dejó un comentario.

RENE W. en

Grado:

El cliente no dejó un comentario.

Claudia N. en

Grado:

El cliente no dejó un comentario.

NICOLE D. en

Grado:

El cliente no dejó un comentario.

sherly F. en

Grado:

El cliente no dejó un comentario.

Denise W. en

Grado:

El cliente no dejó un comentario.

TAMARA S. en

Grado:

El cliente no dejó un comentario.

MICHELLE D. en

Grado:

More trucks

Timothy J. en

Grado:

El cliente no dejó un comentario.

Janice J. en

Grado:

No suggestions - my rental went smoothly.

Buck A. en

Grado:

El cliente no dejó un comentario.

Juan E. en

Grado:

Artie was very friendly. The facility was clean, she was professional, and helpful throughout the entire experience, from rental to return,

andrew M. en

Grado:

Don't push software updates and changes on Friday nights. Due to our software not working correctly, it caused long wait times as the local customer service person had to call into U-Haul to complete transaction.

CY Y. en

Grado:

El cliente no dejó un comentario.

Frank S. en

Grado:

Great customer service added customer value to make a great customer experience.

Kim K. en

Grado:

El cliente no dejó un comentario.

KIM R. en

Grado:

This was the worst Uhaul experience I've ever had. I've rented with Uhaul for years... since college! And I'm now 45. This location accused me of stealing their vehicle and threatened me numerous times including "black listing" me from ever renting from Uhaul again. I spoke with a national call center that advised me to wait until they closed to drop off the truck due to the harassment I experienced. I requested a call from a regional manager to discuss the concern but still haven't heard back from anyone. I love Uhaul and would like to continue to rent from your normal "above-the-call of duty staff". Please advise. 425.354.8740

MIKE A. en

Grado:

Prompt and courteous service. Will come back.

marji P. en

Grado:

El cliente no dejó un comentario.

Julie E. en

Grado:

El cliente no dejó un comentario.

Mavis B. en

Grado:

El cliente no dejó un comentario.

nancy K. en

Grado:

The people were very nice to me and the van ran OK, but it's time to retire this one.

joshua C. en

Grado:

couple more larger trucks in stock would be great.

roxanne C. en

Grado:

El cliente no dejó un comentario.

Harry P. en

Grado:

El cliente no dejó un comentario.

JESSE A. en

Grado:

Customer service was not very friendly or helpful in choosing truck or alternate place in case they were unable to.

ANN K. en

Grado:

El cliente no dejó un comentario.

Curtis W. en

Grado:

El cliente no dejó un comentario.

Ben B. en

Grado:

El cliente no dejó un comentario.

Sheila Z. en

Grado:

Show a scheduling calendar when I book online,. It would help me realize when the next customer will be expecting to use the truck.

Kathryn K. en

Grado:

El cliente no dejó un comentario.

ROBERT H. en

Grado:

I asked for a rental in Evert, WA but was sent to Arlington, 20 miles away. That meant I had to go 20 miles south after picking up my truck and go 20 miles north right past the rental location on my way to Alaska. That cost me over an hour of time and 40 miles of fuel

Shane R. en

Grado:

Customer service was outstanding.

Diana K. en

Grado:

Anchor Storage and Uhaul were great. The Uhaul company in general was a very poor experience. When trying to rent a truck in a specific area, I was told there was a truck available, then there wasn't one when I called the location to verify. This happened twice. Am not pleased with the efficiency of uhaul. They need to work on accuracy and double checking their info before promising customers something they can't deliver.

darrell C. en

Grado:

Excellent, Experience from beginning to end.