Customer Reviews for Anchor Rental Services Inc
(U-Haul Neighborhood Dealer)

574 comentarios

1128 N Federal Hwy Ste 103   Hollywood, FL 33020

(754) 208-3253

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 2 p. m.
  • Domingo
    9 a. m. - 1 p. m.
Horario especial
  • 1/29/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(754) 208-3253

1128 N Federal Hwy Ste 103
Hollywood, FL 33020

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 2 p. m.
  • Domingo
    9 a. m. - 1 p. m.
Horario especial
  • 1/29/2023: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Nancy S. 
Clasificación:
5.0

Nothing. Customer service was excellent with a smile.

Myrtle K. 
Clasificación:
5.0

We Enjoy your location and the Management they are very Professional and courteous and always with great attitude 5tars much Appreciated

Joseph W. 
Clasificación:
5.0

Excelente services and communication

Majed A. 
Clasificación:
5.0

They overcharged up front and put 100 miles I only did 31 I think a better estimate for a move or anything would be 50 miles

Arianna S. 
Clasificación:
3.0

Be more friendly and polite

ANDJELKO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily D. 
Clasificación:
3.0

leave enough space for the truck to be returned AND so that the driver can exit the vehicle. your website and app never worked for me and i had to resort to calling the 1-800 number each time. instead of extending time, its better to just arrive late as it is cheaper. also when i reserved the truck online, i did not pick insurance. but when i arrived to pick up, the lady said i did choose it just to make more money

Ricardo Y. 
Clasificación:
5.0

Extremely nice and professional staff. 5 stars. I will definitely recomend this location to friends who are moving.

John R. 
Clasificación:
5.0

Excellent!

MARIA ELENA E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Darren A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNESTO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo R. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA H. 
Clasificación:
5.0

Great customer service always

BARBARA S. 
Clasificación:
5.0

The green strap on dolly broke and I hope I do not get charged for that dolly use. I have my on dollys

Luis J. 
Clasificación:
4.0

El cliente no dejó un comentario.

PABLO M. 
Clasificación:
5.0

Tammy and her brother are the best people to rent from. This has been a great experience!!

STEPHEN B. 
Clasificación:
5.0

Amazing customer service my truck is always very clean and ready. Will continue to use the service of the U-Haul rental at this location.

BARBARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
4.0

The parking lot is VERY dark and lonely after the office closes. Not only it's hard to do the return in dark but it's perfect for getting mugged. Other than that, the staff is very friendly and helpful.

PABLO M. 
Clasificación:
5.0

The sales woman at the desk was very pleasant and she explained everything I needed to know about my rental. There was another young lady that helped me park the Uhaul because the space was too tight for me. I thought that was very nice of her.

Chamill J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derick K. 
Clasificación:
1.0

They are crooks. I drove 6 miles total and they charged me $77 for gas. I returned the gas at the exact level it was when I rented. There was no way to dispute the charge online. It's on autopay and I was even charged a late fee when I have something on autopay. Also I was charged for 2 days when I returned the truck on the same day. Renting it myself took a huge amount of time because the truck looked nothing like the photos and I had to document all damage and even on the return, which ate into my time of rental. I am going to report you to the better business bureau and state attorney general

Maia Alanna N. 
Clasificación:
5.0

Helpful staff.

Trent J. 
Clasificación:
3.0

Regardless of the fact that I had previously filled in all my information into the order, including the photo of the DL, at the rental shop I was required to go through this process again and I lost time.

Denis V. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILKENS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott W. 
Clasificación:
2.0

It's not the location so much but Uhaul in general and the lack of communication. You rent a truck and uhaul then doesn't have one for you and then without telling you they send you to a different location who then completely changes your reservation needs. It also doesn't matter if you rent your trunk weeks prior either. We had a one way truck booked because we are moving and we had to return the truck at the original location and that was not communicated well. I think lack of communication is the main issue. People assume you understand their politics and they communicate to you like you work for Uhaul instead of communicating to you like a customer. I would suggest if you are changing people reservation, please contact them prior for at least a heads up. Most of your clients are moving, which is stressful enough, and adding extra unnecessary stress just seems ridiculous.

Shad T. 
Clasificación:
5.0

The staff were very friendly, helpful and awesome customer service. The atmosphere was very inviting.

JO-TINA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karem F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roman S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNESTO P. 
Clasificación:
5.0

Ninguno

Sergo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo H. 
Clasificación:
5.0

Excellent company

Gerson S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anastasiya M. 
Clasificación:
2.0

Over charging people when returned early.

Tangala W. 
Clasificación:
5.0

Exelente

ANDREI R. 
Clasificación:
5.0

Great location.Bobby 1012 and all tge people friendly and helpful.

Bradley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff U. 
Clasificación:
5.0

Nothing it was a very pleasant experience..

ROSEVELT G. 
Clasificación:
5.0

I was in and out in no time, the staff was very helpful, and understanding and were quick to resolve any problems that developed. Highly recommend.

Normandie P. 
Clasificación:
4.0

friendly people

Charles B. 
Clasificación:
5.0

great staff, left personal item in van when I checked in..called next day and they found it and saved it for when I could pick it up..no hassle..very customer friendly..

JOEL K. 
Clasificación:
5.0

Nothing they're great

Angel S. 
Clasificación:
5.0

Nothing! This location has a professional and friendly staff. The hospitality, and complimentary shot of Cuban coffee, was amazing! The truck was clean and ran good

Chaundra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNESTO P. 
Clasificación:
5.0

Go see tammy she gone take care of you properly

JAMAL M. 
Clasificación:
5.0

Great customer service at this location and my truck is always clean and ready.

BARBARA S. 
Clasificación:
5.0

Extraordinario servicio al cliente

JEROEN C. 
Clasificación:
5.0

Very pleasant personal

Wilfredo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERMAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giorgos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gaston A. 
Clasificación:
5.0

Great costumer service

RICHARD L. 
Clasificación:
5.0

The U Haul app did not list this location for after hours return. Not sure the local location can do anything about that, but it created additional cost for me and inconvenience for the rental location.

JIM G. 
Clasificación:
5.0

Great Customer Service

WILLIAM D. 
Clasificación:
5.0

The people I dealt with were great.....everything was perfect, from the order on line to picking up to dropping back off. i'd whole heartedly recommend using them for you moving needs.

Mitchell A. 
Clasificación:
5.0

Front desk is exceptional with their customer service and organizational skills.This is the friendliest UHaul on the planet . EVERYONE is nice including the young man that assisted me in getting the truck from the lot. They make me look forward to my next over if you can believe that!

William F. 
Clasificación:
5.0

Everything perfect.

Janos O. 
Clasificación:
5.0

Honestly I was very pleased with your customer service. Your manager Yvonne Lapaix was very helpful and efficient and professional. Please let her know how happy I was with her service. Location Hollywood on 1128 N. Federal Hwy suite #103. Thank you, Maria Stone

MARIA S. 
Clasificación:
1.0

At the time of delivery of the rental truck, I made sure that everything was exactly as it was delivered (gas as it was delivered to me) I only used it 10 miles and I was charged for 3 gallons of gas! that? yes, on the Uhual web-site, the specifications say that the 15' truck does 11 miles per gallon, that is, they charged me 3 gallons, which is equivalent to 33 miles according to their specifications, when I only used it for 10 miles and the girl who received it told me that everything it was fine and we both checked that everything was the same as it was delivered to me, bad experience

AURELIA M. 
Clasificación:
1.0

The lady was very rude told me one thing charge something else charge me off the the top for mileage at .99 when I received the bill mileage was 1.17 per miles.

Kathy E. 
Clasificación:
3.0

When I made a reservation I wanted a different location .just yo.find out the same day of pick they are close at 2pm ... my reservation was from.9 to.5:30pm not acceptable . Not happy with hours of this location

Jenny O. 
Clasificación:
5.0

I have no issues I think everything went well Thanks Again U-Haul

Sharonda S. 
Clasificación:
5.0

Excellent customer service as always. Thank you

Kevin W. 
Clasificación:
2.0

The customer service person there is not professional at all. She is rude and not respectful. A quality that cost nothing to have but that is priceless to a customer service driven business. A respectful tone can get the job done. Treat others as you would like to be treated. A simple recipe.

LYDIA R. 
Clasificación:
5.0

Great service handed my rental with care and efficiency. Gracias

Rosemary B. 
Clasificación:
4.0

Make sue the vehicle is well maintained. Any questions, please contact me. 312-720-6117 Thank you. Best, Scott A Kozak

Scott K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Faruk A. 
Clasificación:
5.0

I would need 4 pages to explain how grateful and appreciative I am for the team at uhal on 1128 N federal Hwy ste 103 in Hollywood FL. Tammy and Bobby are phenomenal people who has made my life 10 time better just for being the amazing people that they are! The amount of care and customer service that they display for their customers is through the roof. I don't think they understand the amount of joy they brought to my family and I during our lowest moment. They went above and beyond to help me out and I would like to take this time to let them as well as the world know how extremely thankful I am for them. They are the best and I recommend that anyone only use this uhal location if you would like the best service ever!! Good things will definitely come to them because they are very good people.

Christina H. 
Clasificación:
5.0

Super friendly and really helpful in every way possible

Robert R. 
Clasificación:
5.0

I think everything went great thanks again

SHARONDA S. 
Clasificación:
5.0

Friendly staff and quick service. Nice to have this U-Haul branch in the area.

Hartwig H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto Z. 
Clasificación:
5.0

Wonderful customer service skills.

SHEAVEAL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
1.0

Worst experience ever, the customer service is horrible at this location. The woman I don't recall her name who's always in the front she's the rudest person I ever encounter. When I went to rent the truck I needed the person provided me with the wrong information I told her I was going to drop it off at a different location and she said I could but after the day I had to return it she said I was had to bring it back which I had to drive 1 hr away and of course I was charged more because the mileage was running not only that because of the fact that I couldn't drop it off at a different location I had to extend the rental to one more day. Honestly this establishment only cares about the money and not the customers. I'm a business owner and the false information they are providing is not beneficial to the company image. I'm never going to rent any of there cars ever again. Like u said I'm very islets with the services in this establishment

Karen S. 
Clasificación:
1.0

It took 3 hours to return the truck. The place was closed the return box was broken no one would answer the phones. I was on wait for 1 hour. The app wouldn't even pull up location of drop off. It was a big joke. Very tired from moving then had to deal with all that.

SARAH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanzania S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carlos L. 
Clasificación:
5.0

The place is smell good ,cleaned , the lady who's helping us is very friendly and very helpful.

Jenny C. 
Clasificación:
5.0

Nothing. Everything is perfect

Kevin W. 
Clasificación:
5.0

The best team.

Nilo E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAVLO L. 
Clasificación:
5.0

Very helpful office! Thank you very much for everything!

Molly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sadana W. 
Clasificación:
5.0

Excellent customer service Thank you

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE K. 
Clasificación:
5.0

Super fast and friendly staff. Very accommodating

Teresa G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

No cambien nunca, la atención fue espectacular, la mejor disposición y asesoría por parte de todo el personal, un hit de 100 puntos por ser bilingües, el carro en perfectas condiciones. en mi próximo trasteo ya se a donde debo acudir.... a los mejores, un abrazo para todos.

Miguel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredo L. 
Clasificación:
5.0

Very pleasant people

Wilfredo L. 
Clasificación:
5.0

Great customer service!

Jiovanni F. 
Clasificación:
5.0

Servicio al cliente de excelencia.

Luis M. 
Clasificación:
5.0

Tammy and her staff provide excellent customer service in fulfilling my needs as I was in pursuit to find a rental truck given at such short notice. They went far and beyond to assist me. I Thank God for such a wonderful experience as I was able to meet my deadline for moving. They helped save me time and money! THANK YOU Anchor Rental Services, you all are the BEST!!!

Valerie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN V. 
No se han enviado comentarios para esta ubicación.

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