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RITA M
Customer Reviews for Anchor Rental Services Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The Customer Service was EXCELLENT, & also the Equipment used is Always in Superb Condition!!!! Overall Rating 10 STARS!!!!
WILLIAM DThe staff was very helpful.
DWAYNE JThe people who serve there are very friendly.
ALEXANDER SContinue to keep up the excellent SVC that ur Representatives PROVIDE..JOB WELL DONE!!!!👌🏼✊🏼😎
WILLIAM HYou guys are the absolute best!
NAVA SThe staff was great and very helpful. I would definitely recommend this store with their helpful and kind staff!!!
LOUIS CFirst off the van immediately smelled like urine. But the U-Haul location host denied it and said we wouldn't be held responsible when the vehicle was returned. She also decided to follow us outside and take pictures of us assuming the assigned driver wasn't going to drive. Telling us verbatim "we've been got so many times before, you're not taking the van" so I had to explain to this angry woman that my grandmother isn't tech savvy so I'm just in the car doing the initial inspection for her which she should've known because my grandmothers phone wasn't receiving the text the host was trying to send so they sent it to my phone instead. End of the day we left with the van but this lady has some type of U-Haul PTSD and should know to treat every customer like new. Terrible customer care skillset at this location overall, get it together.
MARY KThose people are very nice and professional
IMMACULA DContinue to keep up the Excellent Svcs that's provided by ur Company & ESPECIALLY UR STAFF..JOB WELL DONE!!!!👌🏼👍🏼
WILLIAM HI was forced ton pay for an additional day since they closed at 3 where as other locations they allowed me to turn even after hours.
EVERALD MAlways fast perfect and detailed. Thank you for being efficient and easy!
NAVA SStay running just how it is.
DELONDELL EI was charged .99 a mile when my contract said .39
William HExcellent location and service
ROGELIO ZSvs was Excellent & Customer Svcs was SUPER..Give Ur Svc Staff that are running ur BIZNESS A HELL OF A RAISE.. THEY'RE SVCS KEEP ME & MY ASSOCIATES TO CONTINUE TO USE UR SVCS WHEN THEY ARE NEEDED!!!
WILLIAM HThe manager in charge Charge me for so many fee that I was not charged before, for any of my previous rent , and that doesn’t make any sence like a check out with the phone $20 fee late hour services that I had never being explained from not one before we also were charged for Gas when we make sure we put the same amount gas the cargo van has when it was given to us on etc. terrible experience will never go back to that place
Mercedes SAll fair and good service!!
VICTOR Keverything super good as always
FRANCISCO TThe customer service was outstanding and she never complain or got angry with the multitude of questions I was asking.
Christipher WCargo van rode smoothly all the 200miles. Can not any inconvenience.
GINA MEverything was ok. Thanks a lot
ANA SThe vehicle they gave me had no working back lights, no gas and was shaking while driving over 60. Should not be rentalable. Horrible experience.
JULIA JCustomer service was excellent.
ANTHONY IAll was great. Love renting from uhal. The women here are amazing. Although this location has way to many trucks. It was a little challenging, returning the trailer. I couldn't imagine a non experienced individual backing the trailer around parked trucks. My experience was ten out of ten. Gracias
Shaun ZThey were great - and very helpful! Thank you
Gary MI have rented trailers many times from this location. I like the location because it's easy for me to pick up and drop off but the last time I was there I was extremely upset about the customer service from one of the employees. I was simply saying I would have loved to return the trailer on Sunday but that location was closed. When I made a small joke about them being closed so i couldnt drop it off, she told me to rent from another location next time as she walked away from me. Who says that to their customers?? I was shocked that she even said that. When I spoke to another employee and told her what she said to me she just laughed and continued to check in my trailer. I am very upset about this whole experience. Never had such awful customer service from this locations. The location is great but the service was awful!!
Crystal KThe customer service rep was rude and gave short nasty answers. The protocol to rent and return a truck is ridiculous and your people do not care about the customers, very dissatisfied.
Karen DService was quick and easy. Staff is very nice. We like to rent from this location.
MATHIEU FEverything was Great, Out of all the ""UHaul Places """ I have been to!!!! Federal Hwy was the Best. Quick and easy and the People in the Office is/was very very Helpful and Knowledgeable and very Understanding.
Mary BWas great experience with this place. Thank you!
PAUL OI was really impressed with the lady that took care of me when I got there on Saturday. She was so informative and professional.
Madeline OVery pleasant staff
Freddie LGreat front desk personnel.
Miguel CAt first, Ididnt want to go to hollywood because of traffic, But I had no choice, Only one for this trailor, Was super easy, Woman that was there was super nice and professional, Got me in and out very easy, Return was simple, I just backed it in, 3 days later,
Phillip SThe place does not operate according to its hours
Mykola OGood service.
EMILIANA VHad to go to 3 different places before I was able to pick up trailer. Incompetence was unparalleled. Uhaul has a serious communication problem. I will never use uhaul again and the drop off took 2 tries.
richard rThe rental trailer had no ramp to load...returned almost immediately for truck but none were available at this location...had to go to different location...STILL CHARGED ME FOR A DAY... RETURNED IN 1 HOUR. Finally got a truck from other location....VERY UNHAPPY!!!!!!!
Dennis EPlease keep in the job these two beautiful ladies (Black and Spanish) I don't remember they names but these ladies were so help. Great customers service. Thank you so much.
LUIS MThank you Ivonne ! You are amazing ! She was kind and overall a great experience!!
Coleen BThey charge 2 days because I arrived 30 min late, after I rented for 5 hours, at the end almost 6 hours, and you decid to charge 48 hours, that makes sense.
JAIRO NBest Uhaul location in Hollywood, Fl. 😉
TAMMY AThere was a mandatory insurance which was not mentioned, even in the fine print, during the booking details. Day rate, mileage fees were made clear and were mandatory fees, but this mandatory insurance was NOT Made Clear until I came to pick up the van. Both the owner of the facility and her U-Haul supervisor were not helpful in allowing me to use my full coverage Allstate insurance which I used 3 previous time renting at this same facility. In the end the owner threatened to dump my reservation and leave me stranded and had no empathy for all that a clients goes through to organize a home move and the necessity of a van to make it all happen. She was eager to just walk away from the reservation. U Haul supervisor said that the owner does have the ability to make changes and waiver to the rental agreement. So I will not rent from them again.
Michael PThe issue I had WAS NOT with this pick-up location. I booked the pick-up 10 days in advance at a location that would have convenient TO ME - in Hollywood, FL. The day before, the pick-up location got changed to an out-of-the way location in North Miami Beach. When I arrived, I was told the reservation WAS CANCELLED! I was sent BACK TO Hollywood. Fortunately, Anchor Rental had the trailer I needed. The drop-off location was also NOT NEAR where I had originally expected to go.
David Fexcellent service, the person who helped me was super friendly. Gracias
Gladys CTami was excellent and extremely responsive to our rental needs. I arrived and she immediately tended to me, and I was out of there in less than 15 minutes. She took the time, the day before to ensure the proper trailer with rear ramp was at their location and was ready to roll when I arrived. Her customer service was outstanding.
Keith BVery friendly
Fadoul MNowhere in the rental with the U-Haul app does it says I will be PRE-charged for miles I "MIGHT" use… and at $50 a day is ridiculous! I rented the truck for 3 days and they charged my card $150 extra because that claimed my card will be declined. The only reason I came back to this location is because I wasn't sure they pulled this same scheme off before, and wanted to pay close attention on this rental. On my first rental I used a debit card that had the exact funds for my job site and the rental. However because of their ridiculous extra charges, my account got hit with an overdraft fee. Google reviews will show that they do this to others as well, plus they accusations that I won't pay for my rental was absolutely shitty customer service !!
Daniel EI feel the mileage price for the small 10’ truck is outrageous…I rented a truck to pick up a bed frame and it cost me over $150 way too expensive and may cause me to not rent again because of the overpriced
Jena HI can't say anything negative about this Uhaul location. Everyone there was great. I wasn't familiar with their site and how to navigate. They were kind enough to help me through it. Moving is stressful, but these folks made this rental experience easy. They were actually there to help. I would recommend this location to everyone in Hollywood, FL. Thank You!!!
RAYMOND AStop over billing! They charged me an "AFTER HOURS" ! SUCH BULLSHIT!!!!!
ERIC WAlways on point!!
Levy GExcelente
KEITH Jthe best
Noel AThe app to send the code when returning the truck with the video would not work. We tried several times to upload but it wouldn't work. Returned truck in same spot and put keys in the box.
Rhonda J