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Robert I
Customer Reviews for Anchor Holds
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There wS no one there.
Angela hThey were professional and polite. Friendly folks.
joannah dEverything went smoothly
Kim WPuppies inside sitting in urine and feces, the smell in the store horrendous
Gay WThe gentleman that helped me was very helpful and friendly.
Danny HTell the owner not be a-hole
Charlie DEaly time help people
eugene bThis place is a junk pile. After having to buy some pads at the pickup location because moving blankets were not available I noticed that there was a pile of dirty wadded up Uhaul blankets on the ground outside this location. If I was an executive at Uhaul I would be embarrassed to call these people my corporate partner. Place was filthy.
Dillon HKeep doing what your doing. Experience was great. It always is. I will continue to Rent U-Haul…
Brian WBusiness was filled with cigarette smoke
David BI felt that the place that I picked up the equipment was very unprofessional and should not be in business to offer any equipment. They provided me damage equipment without checking to ensure the equipment was safe for the highway. The truck didn't drive over 55 MPH and kept missing gears, the tow bar signal light was broke. I was forced to drop the truck and tow bar off prior to my destination losing my furniture and car which I was attempting to get to my assigned Base due to the danger of the U haul and Tow.. The trucker asked that we take the U haul off the road before there was an accident.
Deborah GTakes to long to process the paper work.
William LGet the gas mileage right from the beginning because we took a picture all the gas hand and the guy said that we need to put more gas in they was going to charge us but they had something wrong in the system because we put more than enough gas in we was over what we supposed to have put in but still got charged $2.25
NELSON MWe had to wait over an hour for the individual to come to the store to sign out the truck. It threw us completely off schedule. There were two other people working in the store that were not trained to sign out the Uhaul.
Tony AHave equipment requested n make sure the drop off location have a drop box
Victoria HThe pick up location at Anchor Holds was fine. They were helpful and understanding. The issue we had was that Anchor Holds was 98 miles away from our original pick up location. We had made a reservation 3 months prior for an 8:00 am pick up but didn’t find out from U-Haul until the evening before our reservation that we would have to pick up our rental in another city at a sight that didn’t open until 10:00 am. We made the reservation so early because we anticipated a high volume of rental customers because it was a college town at the end of a semester. You would think that U Haul could anticipate the same and have trucks available. We’ve been a U-Haul customer many times but this time we were pretty disappointed in the reservation process. The associates at the U-Haul locations were all courteous and professional.
Timothy MTeam was friendly, welcoming and patience. It was our first time renting a trailer, they went over process in a vey professional manner
Agustin MBoat Rental
GORDON ENicest people I've ever meet
charles wNothing
BRIAN ABe upfront with preauthorizations I am still owed money 2 days after I returned to trailer.
terrance hVery nice well managed staff
johnny bBECAUSE I FEEL HE OVER CHARGED ME, I GOT A UHAUL TRAILER THE TIME BEFORE FOR MUCH LESS $169 WHEN I RENTED FROM WARWICK HE CHARGED $220 WHY WOULD THERE BE A DIFFERENCE IN CHARGES
Annies RNothing
james wEverything, and everybody was absolutely great and super nice, a great place to trade
curt tTHE PERSON WHO HELPED ME WITH THIS PROCESS WAS VERY HELPFUL, BUT ALL REPRESENATIVES NEEDS TO MAKE SURE IF A WOMAN IS PICKING UP CARGO TRAILER TO MAKE SURE THEY RETURN WERE THERE IS A PERSON TO HELP THEM
jeanette rso after the horrible experience at the pick up locations i get sent to a location The Station in warwick ga to drop off the trailer. i drive around for over an hour to find a old building with a brokendown sigh i drove past 10 times saying the station. and you guessed it the store was closed down. i went up the street and found another uhaul location and the lady helped me ther and said this happens alot. at this point i have no faith in uhaul.com this little trailer rental was a nightmare
Jason oVery nice people, real polite and very helpful
jackson wThey was nice
Angela DLoved that uhaul was open on a Sunday! We broke down, were stuck, and our uhaul rep was so very nice and helpful to us
JILL SEverything thing was great
Shovinna BCommunication
Franklin BThey got me out of a jam!
first fThe pricing and sizing wasn't explained to me. Feel as though I was taken advantage of. The representative booked the largest truck when I specifically started I only had two rooms to move. I will never use that location again.
lisa dAll was good!
MARVIN HDay before pickup paid and was given quote. Next day at pu had to wait 45 min for owner had closed mid afternoon. Went up on fee 18.00 and had to totally redo booking. Took forever because owner did not know how to operate computer. If I had not booked loading helped would have walked. Have always rented from U-Haul but not sure I would ever again. Bad experience!!!!!
wayne lThe ramp had no pain in it to keep the ramp in so we had to keep stopping in the middle of the road and putting the ramp back up into the car dolly movie called about this they said to use a bungee cord and was not sure about any kind of refund or compensation for all the hassle that we had
ROBERT MA very pleasing experience.
Randy Wmr.ricky is great...he was fast got me in and out....he contacted me the day before and told me my uhaul would be ready at 10a.m and it was ready....I highly recommend anchor holds bait shop....great friendly customer service he made sure i was clear on everything and explained everything very well....I will be doing business again with him in the future....thanks mr.ricky for everything
quantavius SThey did not assist us with loading the car onto the tow dolly or securing it. The light connector did not work on the dolly.
Jamika HThe location was closed after I drove almost 200 miles to pick up my trailer. The 800 help number had be waiting over 15 minutes to find another trailer .
cindy bDrop off time was very quick.
William DFriendly folks and clean place
Bridgette WI can think of nothing to improve Snyder’s Mech Shop 2 was excellent in service and explained everything about the trailer.Ben was his name and knows how to handle business.And when I dropped trailer off at Anchor Bait Shop in Cordele Georgia I didn’t get his name but he was having problem with his computer and couldn’t find me in system he took the time to call me and make sure that everything was good he did an excellent job and that’s what made the experience all good is to have great customer service on both ends
Charlie Kspeechless
Jose R