I felt that the place that I picked up the equipment was very unprofessional and should not be in business to offer any equipment. They provided me damage equipment without checking to ensure the equipment was safe for the highway. The truck didn't drive over 55 MPH and kept missing gears, the tow bar signal light was broke. I was forced to drop the truck and tow bar off prior to my destination losing my furniture and car which I was attempting to get to my assigned Base due to the danger of the U haul and Tow.. The trucker asked that we take the U haul off the road before there was an accident.
Deborah G.
Customer Reviews for Anchor Holds
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Takes to long to process the paper work.
William L.Get the gas mileage right from the beginning because we took a picture all the gas hand and the guy said that we need to put more gas in they was going to charge us but they had something wrong in the system because we put more than enough gas in we was over what we supposed to have put in but still got charged $2.25
NELSON M.We had to wait over an hour for the individual to come to the store to sign out the truck. It threw us completely off schedule. There were two other people working in the store that were not trained to sign out the Uhaul.
Tony A.Have equipment requested n make sure the drop off location have a drop box
Victoria H.The pick up location at Anchor Holds was fine. They were helpful and understanding. The issue we had was that Anchor Holds was 98 miles away from our original pick up location. We had made a reservation 3 months prior for an 8:00 am pick up but didn't find out from U-Haul until the evening before our reservation that we would have to pick up our rental in another city at a sight that didn't open until 10:00 am. We made the reservation so early because we anticipated a high volume of rental customers because it was a college town at the end of a semester. You would think that U Haul could anticipate the same and have trucks available. We've been a U-Haul customer many times but this time we were pretty disappointed in the reservation process. The associates at the U-Haul locations were all courteous and professional.
Timothy M.Team was friendly, welcoming and patience. It was our first time renting a trailer, they went over process in a vey professional manner
Agustin M.Boat Rental
GORDON E.Nicest people I've ever meet
charles W.Nada
BRIAN A.Be upfront with preauthorizations I am still owed money 2 days after I returned to trailer.
terrance H.Very nice well managed staff
johnny B.BECAUSE I FEEL HE OVER CHARGED ME, I GOT A UHAUL TRAILER THE TIME BEFORE FOR MUCH LESS $169 WHEN I RENTED FROM WARWICK HE CHARGED $220 WHY WOULD THERE BE A DIFFERENCE IN CHARGES
Annies R.Nada
james W.Everything, and everybody was absolutely great and super nice, a great place to trade
curt T.THE PERSON WHO HELPED ME WITH THIS PROCESS WAS VERY HELPFUL, BUT ALL REPRESENATIVES NEEDS TO MAKE SURE IF A WOMAN IS PICKING UP CARGO TRAILER TO MAKE SURE THEY RETURN WERE THERE IS A PERSON TO HELP THEM
jeanette R.so after the horrible experience at the pick up locations i get sent to a location The Station in warwick ga to drop off the trailer. i drive around for over an hour to find a old building with a brokendown sigh i drove past 10 times saying the station. and you guessed it the store was closed down. i went up the street and found another uhaul location and the lady helped me ther and said this happens alot. at this point i have no faith in uhaul.com this little trailer rental was a nightmare
Jason O.Very nice people, real polite and very helpful
jackson W.They was nice
Angela D.Loved that uhaul was open on a Sunday! We broke down, were stuck, and our uhaul rep was so very nice and helpful to us
JILL S.Everything thing was great
Shovinna B.Communication
Franklin B.They got me out of a jam!
first freewill b C.The pricing and sizing wasn't explained to me. Feel as though I was taken advantage of. The representative booked the largest truck when I specifically started I only had two rooms to move. I will never use that location again.
lisa D.All was good!
MARVIN H.Day before pickup paid and was given quote. Next day at pu had to wait 45 min for owner had closed mid afternoon. Went up on fee 18.00 and had to totally redo booking. Took forever because owner did not know how to operate computer. If I had not booked loading helped would have walked. Have always rented from U-Haul but not sure I would ever again. Bad experience!!!!!
wayne L.The ramp had no pain in it to keep the ramp in so we had to keep stopping in the middle of the road and putting the ramp back up into the car dolly movie called about this they said to use a bungee cord and was not sure about any kind of refund or compensation for all the hassle that we had
ROBERT M.A very pleasing experience.
Randy W.mr.ricky is great...he was fast got me in and out....he contacted me the day before and told me my uhaul would be ready at 10a.m and it was ready....I highly recommend anchor holds bait shop....great friendly customer service he made sure i was clear on everything and explained everything very well....I will be doing business again with him in the future....thanks mr.ricky for everything
quantavius S.They did not assist us with loading the car onto the tow dolly or securing it. The light connector did not work on the dolly.
Jamika H.The location was closed after I drove almost 200 miles to pick up my trailer. The 800 help number had be waiting over 15 minutes to find another trailer .
cindy B.Drop off time was very quick.
William D.Friendly folks and clean place
Bridgette W.I can think of nothing to improve Snyder's Mech Shop 2 was excellent in service and explained everything about the trailer.Ben was his name and knows how to handle business.And when I dropped trailer off at Anchor Bait Shop in Cordele Georgia I didn't get his name but he was having problem with his computer and couldn't find me in system he took the time to call me and make sure that everything was good he did an excellent job and that's what made the experience all good is to have great customer service on both ends
Charlie K.speechless
Jose R.Although the truck was not swept when I rented it, I made sure that it was swept before I returned it.
Tom S.Wonderful people. Got there she got it all together and her helper had everything ready in no time. Thank you for all your help
jennifer C.First of all, when I made my reservation I opted out of all insurance but when I arrived I was told that the $8 a day insurance was mandatory. I did not complain, I just paid for it. Then I explicitly asked if I could return the trailer any time on Sunday to which the U-Haul rep replied yes. I assume that to mean that I will no be charged extra if I return it not exactly at the rental time. If this is not the case, I need to know or I would have had it there an hour earlier. I was only one hour late and I was ONLY late because I was specifically told that there was no problem bringing it back any time. My phone number is 912-433-7431. They rep KNEW what I was asking and KNEW what I was implying by asking.
James T.The only problem that i had was the uhaul rental didnt have any air conditioning
Courtney M.