Very unprofessional receptionist. We have spent extra 40min there, because she made us do everything online, in order to obtain a vehicle key, even though I have specified "over counter service". She refused to help us fill in forms, then implied that we are not smart enough to open the key box, if can't fill in online forms. We ended up in verbal argument with her, because we were so late for our appointment already and she just would't help with anything. She mentioned, she has no ties to U-Haul (there is a board on the wall says U-Haul) and only dispense keys, however, she and her partner couldn't open a key box after everything was done by us. I am not sure, if she is a part time employee or not, but her attitude was on another level of terrible customer service. She was talking to a friend on the phone, while we are asking her questions about online forms. End result, we were 1 hour late to our appointment, simply because she refused to help us with anything. I really would like your feedback on this, because never ever I have experienced such a terrible customer service. Unfortunately, I will not return to this location again (thanks to the unhelpful employee) and my brother previously experienced the same service from her, but he didn't bother to take further. Again, I would like to hear back from you on this matter!Ivan D.
Customer Reviews for Amore Rent A Car
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Need adequate Parking for vehiclesRoopnarine L.
The only issue is that the dolly and hand wheelie thing wasn't available. I had to go to three different locations and no one had it. Which made my move very difficult.Diana Y.
The lady at the counter was rude made me wouldn't accept my return if the truck was not parked in a legal space i had to drive around looking for a parking even though they gave it to me double parked. Had it been in a legal spot I could've left my personal car there and the truck could've gone back in the same spot. Would never deal with this place againNELSON R.
Starting with the barcode which was unreadable, then the lockbox which was broken, then the representative who switched me to the other van and forgot to mention my issues to the manager to switch the truck in my account. I drove different van with different mileage and couldn't return it because the system didn't allow me to. Called customer service and theady hang up the phone on me. Didn't help at all. Next day I called to the location and the rude and unprofessional lady yelled at me because I mentioned the full refund due to my experience with this location and uhaul. Never... Never again! I would not recommend to anyone this location. Very poor customer service provided by Mary S and Felix.stanislav T.
El cliente no dejó un comentario.IVVY M.
They have no concept of time and their service attitude is not goodKwok C.
I have spent more than an hour awaiting for a office worker dealing with Uhaul rentals to show-up. I had a reservation and did a check-in, but the whole online pick-up, verification, drop-off process is annoying. The location did not have some of the equipment requested and paid for (furniture pads).Yuriy D.
El cliente no dejó un comentario.Daniel L.
No attention at all. Poor service . Worst attitude I have ever seen. Never recommend this place.Roman S.
Great, fast, an reliable service.Moussa Z.
El cliente no dejó un comentario.Angenette M.
Rude and disrespectful staff wanted me to go get the truck from wherever on the street it was parked. On return refused to take truck unless i parked on street and took a picture of mileage. Inappropriately dressed like they were partyi g after work. Skimpy black dresses. Refused to give name on return.Melvin S.
Nothing No Comments.DAISY V.
Van was not clean enough , if they gonna wash the van one time in a week or month , customer gonna be more happyNurbek G.
El cliente no dejó un comentario.John P.
The staff at this site was rude and not helpful at all. They wouldn't help me with the check-in process. They gave me an attitude any time I asked a question, and it took me over an hour to actually get the keys to my van because I was on the phone, getting the run around, and no one at the sight offering assistance. Never again.Brittany M.
They should be nicer and be more explanation given at site I'd request my money backFreida A.
Customer service representative at the Amore Rent a Car was very rude and unprofessional. Not willing to help at all . Her attitude and manners were disgusting. I didn't get her name , but she has to learn how to talk to people .Giorgi K.
El cliente no dejó un comentario.angelica M.
Excellent workkhalil R.
El cliente no dejó un comentario.Abrahim A.
El cliente no dejó un comentario.Ali K.
The truck wasn't clean,1 of beam light was not working and it was so hard to find parking spot They should have a parking spots available for the trucksAbdul T.
El cliente no dejó un comentario.Alexander M.
El cliente no dejó un comentario.Nicole L.
El cliente no dejó un comentario.Miguel R.
Very friendly and knowledgeable office staff. Was an awesome experience renting a I haul from them, will be back!Genady K.
Staff were extremely polite and very helpful. I would highly recommend this place.Jane S.
The 2 men you sent to me did a fantastic job, very helpful and caring.russell R.
I was not able to pick up my truck in Staten Island in any location had to go to Brooklyn to pick up truck, when I got there truck passenger side mirror was broken (put photos on U-haul app) they taped a mirror over the broken mirror I drove away because I was moving to Pennsylvania and had no choice but to accept it due to only other truck available was smaller, had to go to auto store because passenger side had no blind spot mirror and was to dangerous to drive that way taped blind spot mirror under the small mirror they taped on and went on with my move 2 hours later then I planed, on the way up to PA truck drove poorly was swaying on road needless to say I wasn't happy, I used u-haul many time and never had such bad equipment I need to move more things up to PA and I'm weary about using u-haul again to do so, would like to see how you resolve my concernsOnofrio L.
El cliente no dejó un comentario.Graziev A.
More trucks on this locationFurkhat K.
El cliente no dejó un comentario.Igor R.
El cliente no dejó un comentario.Daquan B.
nothing my rental went very wellFrank P.
El cliente no dejó un comentario.Marque G.
This location was easy to get to - (hard to park the 15 ft truck) - the person who helped me was nice. No issues returning the truckTrevor T.
El cliente no dejó un comentario.jeffry G.
Open on time. Reservation and hours of operations was listed as 8AM. Staff didn't show up until 8:30. Truck share 24/7 is a waste of time. Checked-in online at 8:15AM. Online approval didn't take place for 15 minutes until I had to call the 800 number. After that I still have to wait in-line to get the key.WAI LUN C.
Dropped off u haul after hoursIsaac M.
El cliente no dejó un comentario.Nataliia M.
El cliente no dejó un comentario.david S.
The agent arrived at 8.50am while I had a reservation at 8am. An hour waitingAlexander S.
El cliente no dejó un comentario.Georgiy S.
Bad customer service, I don't recommend this placeBeatriz C.
Extremely friendly and courteous staff.David K.
El cliente no dejó un comentario.Fenghua W.
Uhaul agent was 40 min late for work and told they do not have my reservation in their system, and that my reservation was moved to another location, despite the fact I had a confirmation for a pickup for 8 AM at 2583 Stillwell Ave (Amore Rental). I ended up renting a larger truck and was assured by representative it was a ONE-WAY rental. He told me my drop-off address is 133rd Street at Broadway in Manhattan.Boris K.
El cliente no dejó un comentario.Robert D.
Im not reccomended for anybody else because the price was different begore and after delivery. Charhe extra for miles but we not have that rate. When i call to customer service for that location the young lady was rude not nice talking and hung up the phoneIUSUPDZHAN I.
El cliente no dejó un comentario.James B.
When I got into the truck. The dash read back right tire low add air. I called the place they said it was just the sensor. I drove away but felt a lil uneasy I was going to load it and head to New Jersey. I stop by a tire place had them ck and add air. The message went away. Thank god I did that because apparently it was not a bad sensor. I feel compensation is in order. I would recommend them because I feel companies at times make the wrong decisions just to move along. But I'm hoping it was a 1 time error in judgement on their partisaac M.
El cliente no dejó un comentario.Yudelca C.
El cliente no dejó un comentario.Darwin B.
El cliente no dejó un comentario.Basem G.
Service was good but my card was charged twice, i hope you guys can look into this and let me know if it's just a temporary hold because i do not want to pay double for my move!Alan S.
El cliente no dejó un comentario.suren I.
Everything ok,just one something,hard found parking near this office.Better some space for costomer??!!!rishat G.
Kind courteous staff,pleasurable experience. Some furniture dollies would have helped alot,but you didn't have ,might be an idea,thanksKevin M.
El cliente no dejó un comentario.Leonel P.
El cliente no dejó un comentario.LESTER R.
El cliente no dejó un comentario.jose R.
El cliente no dejó un comentario.Leonel P.
Be honest and don't rip people off for one. Tell me the chargers were 80-90$ then the following day I get charged w/ 105$ on my credit card. I took pictures of the dash before and after, they told me to call corporate when I did they told me 46$ for gas for gas I don't understand how you chnage me 46$ for gas when the gas was put back in this place/ uhaul in general is a rip off go to a local van rental or just another company these guys are crooks.michael A.
El cliente no dejó un comentario.GEVORG H.
The only place I would recommend improvements is the U-Haul website itself. I tried to reserve online several times and besides being rather confusing and overly complicated, the requests I put in weren't loading at all. Luckily, this location is within a short walk of my home, so it was just easier to go do it in person.michael Z.
El cliente no dejó un comentario.yuriy Y.
El cliente no dejó un comentario.Viktar H.
El cliente no dejó un comentario.Thomas B.
Price was charge $16 extra by receptionist woman , she insisted me to pay $99 for a day, even I made Request just for 4 hours, she refused to gave me truck which I have reserved online, when I showed proof of reservation $19.95 plus 1.79 per mile(15 miles driven plus $7 gas) Trick was used to collect money. Finally ended up $53.00+$7 = $60 Overall service was not bad.JAVED T.
El cliente no dejó un comentario.Michele B.
El cliente no dejó un comentario.Michele B.
Make sure the information about the parkway restrictions are correct. Truck aren't allow but vans are.LOUIS M.
El cliente no dejó un comentario.as-salim W.
El cliente no dejó un comentario.oleksandr S.
The van was disgusting and smells.. I took it because I had to move out my apartment and there was no other option. Surprised later on with a charge of $150 plus taxes for cleaning a dirty van and I wasn't responsible for being too dirty and smelly inside.. Spoke to a representative in the office and explained to them the case and they said will reverse the charge.. no action has been taken yet..never again this location.Amr M.
Frendly and professional staffSavr E.
El cliente no dejó un comentario.BONNIE M.
My first time renting. They made it easy nothing complicated to receive and turn in. Will use again if needed!Lashawn P.
Booked a van for 8am, the customer service representatives did not turn up until 9.15 and then their system was acting up and I didn't get out of there until 10am. It really ruined my schedule for the day.Joseph W.
Make sure there are more accessories available to purchase and use.Also I have not received my final bill. It was not finalized or have I received a receipt via email. As was stated by your representative at time of return.James J.
El cliente no dejó un comentario.KRISTINA P.
The only staff member that was able to access the computer in the office was just over an hour late and offered no apology.Joshua L.
Service at a very bad level. The worker who served me behaved incorrectly. I assigned appointment for a certain time, I had to wait a long time. While I pay for the work of the movers at my own expense. No one has apologized for this situation. When I asked the name of the person who served me, he replied, what's the difference, what is his name. I can not recommend this office.roman G.
they claim gas thank was full 3/4 i realized after i left it was less than 3/4 full i returned it the same way. and i was charged for missing gas $4.5 per gallonlouis B.
Location was OK, but was charged for extremely minimal gas shortage after a terrible move caused by uhaul. They need authority to take care of customers.JOHN J R.
Fast, friendly and efficient.David A.
El cliente no dejó un comentario.Igor C.
El cliente no dejó un comentario.Amber S.
El cliente no dejó un comentario.arlene R.
the service is just awful, several times they tried to change the place where I had to pick up the car. I waited another 45 minutes for the car to be given, since the system was not working. I paid for renting a car, a lot of miles and insurance. they told me that if I replenished the fuel, I didn't have to pay anything more. I returned the car ahead of time, poured more fuel than I spent and drove less than what was stated in the contract, and once more I was charged, even more than I paid when I signed the contract and no one explained to me why. this company is cheatingDmitri P.
Make sure the locations that are reserved are not closed for the day I spent an extra $10 on cabs because the first location was closed and uhaul still accepted my reservation. Please lease fix glitches in your system as you don't pay my movers extra for the time I took to get a uhaulJohn H.
If you store is close due to a certain holiday, or an emergency, the store should call or leave a message to let the people renting the vehicles. Saves them a trip of driving there. And also let the people renting a vehicle that there's a drop box for the keys, so they don't get charged an extra day because they didn't know you were going to be closed.Victoria L.
Not too much. The people there are friendly and helpful and I've haven't been disappointed yet. If I am, I will let you know. But going on past experience it's not too likely.michael Z.
El cliente no dejó un comentario.Michael A.