Customer Reviews for AMG Fleet Services
(U-Haul Neighborhood Dealer)

686 reviews

907 Richmond Ave   Staunton, VA 24401

(540) 416-0861

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(540) 416-0861

907 Richmond Ave
Staunton, VA 24401

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
5.0

Reserving the truck was super easy and the staff was very helpful. Returning the truck took a while as the office was closed. U-Haul online return through their app was comprehensive requiring a lot of pictures.

Duncan C 
Rating:
4.0

Customer did not leave a comment.

Mauricio G 
Rating:
5.0

Customer did not leave a comment.

Tom M 
Rating:
5.0

The UHaul app was completely unhelpful. After Google Maps brought me to the rental location, the UHaul app claimed that my phone's GPS could not locate me at the rental agency. This is obviously nonsense. Fix the app, please, or add a workaround step to the acknowledgement of the correct rental location. The on site staff were unreservedly helpful and the shop owbener came out on a Saturday to make sure things worked out alright. Kudos to them. Raspberries to your software managers.

Hans N 
Rating:
3.0

Customer did not leave a comment.

Kathleen C 
Rating:
5.0

Jon and his team did an excellent job very professional and friendly.

Chris T 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
5.0

Customer did not leave a comment.

Derell A 
Rating:
5.0

So much easier and cheaper than expected.

Matthew H 
Rating:
5.0

Nice place to rent from. Super friendly, place was clean, smelled good and easy to get in and out of with a trailer. Thanks again!

ira j 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
5.0

Customer did not leave a comment.

Vickie G 
Rating:
5.0

I can't think of anything

Anthony S 
Rating:
5.0

Customer did not leave a comment.

Ronald W 
Rating:
5.0

Very quick, knowledgeable service. Great place to drop an auto transport and truck.

Ronald W 
Rating:
5.0

It's obvious that employees of this company care about doing things correctly. Excellent job!

DAVID M 
Rating:
5.0

The staff was extremely friendly and helpful. Would not have changed a thing.

richard T 
Rating:
5.0

No improvements needed. Awesome service, staff was excellent, easy to work with. Had a great experience

Christina K 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
5.0

This location went the extra mile for us and made our move so much easier.

Nina F 
Rating:
5.0

Customer did not leave a comment.

April R 
Rating:
4.0

Customer did not leave a comment.

Matthew G 
Rating:
5.0

My experience was great and I would recommend AMG Fleet Services for anyone in the Staunton area looking for U-Haul rental equipment. The location is not in plain sight, but it's easy to find. If you exit off I-81 onto 250 (Richmond Ave) heading into Staunton, travel ~ 2 miles. When you pass Martin's Grocery and McDonough Toyota (on the right side of the road) look for a small standing U-Haul sign (also on the right side of the road) and turn into the parking lot. You will see the AMG / U-Haul dealer at the back of the parking lot. Staff was friendly and dedicated, and made renting and returning my rental truck a great experience! Thanks!

MARK H 
Rating:
5.0

Amazing people to rent a U-Haul from. I will definitely use this place again!

Jeffrey W 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
4.0

It was a bit difficult to find. They need a good sign!

Marie T 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
3.0

Outrageous prices for a 3 hr rental. Y’all should not advertise rent for 19.95 when going to be a hundred for something that little

Latavis R 
Rating:
5.0

Customer did not leave a comment.

thomas s 
Rating:
2.0

Post info next to drop box on what to do if you don't have the Uhaul app on your smartphone or can''t check out via your smartphone. (I was able to check out using my smartphone, but another gentleman couldn't get the app on his phone & he couldn't reach his wife who was the renter. The location was effectively unmanned, so he didn't know quite what to do to check out.)

Alan M 
Rating:
4.0

I was charged for a service that I did not select, but I was also transferred here from a different U-Haul location that did not have my equipment, so something may have been lost in the transfer. Other than that, everything was perfect.

Aaron B 
Rating:
5.0

Clean truck, good customer service…great job!! Shout out to John and Scott

JOHN F 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
5.0

Maybe instead of holding someone’s entire account for a $90 U-Haul there would be a way to only hold the amount required to cover what you purchase. Also the held funds (imo) should be released upon returning the U-Haul. Days later charge is still pending for WELL over what I should be charged.

Zachary R 
Rating:
5.0

Customer did not leave a comment.

Richard G 
Rating:
3.0

Office was open but no one was there. I did not see a drop box for the keys. I left them on the desk.

INDIA w 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
3.0

Customer did not leave a comment.

Ayanna H 
Rating:
4.0

This was the first time we had used your company and this particular location. We just weren’t sure where we could leave our vehicle. Everything else moved just like clockwork. Your people were pleasant, knowledgeable and easy to talk to. I wouldn’t hesitate to use your company again if I needed to move. Thank you very much for making an easier job out of one that’s usually a total calamity!!

maryjane B 
Rating:
5.0

I had trouble with the website putting the correct mileage in because the decimal would not go in the right place, so I could not finish the online portion.

Luke H 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERALLEN W 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
5.0

Customer did not leave a comment.

Janet B 
Rating:
5.0

OReally outstanding customer service at this location!!!

Kevin G 
Rating:
5.0

Very personable staff!

Joseph H 
Rating:
5.0

Customer did not leave a comment.

JON F 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
4.0

Customer did not leave a comment.

Steven G 
Rating:
5.0

The process was seamless. Keep doing what you do. Fast and easy pickup and return of the rental.

todd a 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
5.0

Customer did not leave a comment.

Megan M 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
4.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Scott the owner is alway accommodating even at the last minute and John his assistant will go above and beyond to help you! I rent either a 15ft truck or a trailer (they even installed a uhaul hitch to my SUV) 6-8 a times a year and would go no where else!

Mark R 
Rating:
3.0

Not sure what happened and I didn't bother causing a stink. Wasn't pleased with the condition of the van with the rear doors being hit from a previous rental. They wouldn't shut right and it made me very uncomfortable. Wasn't sure if the vehicle should of even been out on the road. I was expecting a newer van as pictured when I rented the vehicle.

Karen B 
Rating:
5.0

Customer did not leave a comment.

CECELIAE A 
Rating:
4.0

Wish the windshield was clean, that there was washer fluid available, and in general, wished that the truck cab interior was wiped so as to be cleaner.

Robert S 
Rating:
4.0

Customer did not leave a comment.

Richard N 
Rating:
5.0

Customer did not leave a comment.

Traci W 
Rating:
4.0

Very friendly staff. Return was quick and easy. 👍🏻

Wendelyn T 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
5.0

Customer did not leave a comment.

Mandy B 
Rating:
5.0

Customer did not leave a comment.

SANDRAALICE C 
Rating:
4.0

Customer did not leave a comment.

Lee O 
Rating:
5.0

Everyone is super nice and helpful!

Camille D 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
5.0

Customer did not leave a comment.

Wayne W 
Rating:
5.0

Customer did not leave a comment.

Michael Y 
Rating:
5.0

At the end of a long run with a big truck, it's a relief to pull into a generously laid out return lot. When the on site folks are helpful in taking the vehicle, that's a really big help. No muss, no fuss, and a welcoming smile. Very appreciated!

Hans N 
Rating:
5.0

Customer did not leave a comment.

Lois C 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
5.0

The folks here were very friendly. It was a very easy experience. The truck we were supposed to have was not returned on time, but the folks here got us into another truck quickly & on my way. Very accommodating & a pleasant experience. Thank you AMG Fleet!!

DONNIE B 
Rating:
5.0

Customer did not leave a comment.

Justin M 
Rating:
5.0

AMAIZING customer service.

Thomas S 
Rating:
3.0

Customer did not leave a comment.

Darrell S 
Rating:
5.0

Where I got the truck from was amazing polite all employees. He checked on me to make sure my trip went well I wish I could remember his name absolutely💯 above excellent service

rebecca k 
Rating:
5.0

Great service! Fast & efficient!

Ellen B 
Rating:
5.0

Always a great experience. Quick to get you checked in and on your way. Friendly and helpful. Prefer using this location over others we’ve tried.

Kathy Z 
Rating:
4.0

Customer did not leave a comment.

Angela L 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
5.0

These guys made the entire experience really easy.

David S 
Rating:
5.0

The staff were very helpful and courteous, I was impressed with their professional help!

Marlon C 
Rating:
5.0

Great deal. No blankets available

John S 
Rating:
5.0

Everything was excellent

Mark W 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

They are also excellent at making the rental and return process very simple.

Ricky C 
Rating:
5.0

Customer did not leave a comment.

Terry H 
Rating:
5.0

Customer did not leave a comment.

Chris D 
Rating:
5.0

Customer did not leave a comment.

Melissa M 
Rating:
5.0

Customer did not leave a comment.

Brittney B 
Rating:
5.0

Great Service

Dustin A 
Rating:
5.0

Rent here before and they knew me by name and even made a way for us to get the uhaul on the day we requested.

Laura H 
Rating:
3.0

The main drawback of this location is that it is hard to find because it’s not visible from the street and the signage is small. The office didn’t answer when I called the morning of drop off and no one was at the desk when I walked in. Otherwise this location served its purpose in the end.

Jean W 
Rating:
5.0

I have nothing but positive experience working with U-Haul agents when I returned the truck, first time in Staunton and second time in Dover, DE. I had to swap truck due to brake line leakage. The U-Haul mobile application need to be updated to work better in this scenario.

Paul P 
Rating:
5.0

Fast and friendly service. Thanks!

Lance C 
Rating:
5.0

These are good people to work with.

Bruce T 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
No reviews have been submitted for this location.

Additional Services at this Location

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